The complaint has been investigated and
resolved to the customer's satisfactionResolved Precision Tune Auto Care — Ripped Off by Precision Tune Spring Lake Park, MN
resolved to the customer's satisfaction
We brought our Lexus into Precision Tune in Spring Lake Park the week of June 20. It needed rear brakes and there was a light on the dashboard indicating some other kind of problem. Precision Tune replaced the brakes for $500 and told us we needed a new O2 sensor, for which we were charged $500. The total bill was a bit over $1000. My son, a trained car mechanic saw the bill breakdown and was appalled. He told us that we had been grossly overcharged. To prove his point, he called our local Lexus dealer and spoke with their automotive repair department. They told him that we were being charged 2 times the normal price for parts. Then we had to take the car back to Precision Tune because the same indicator light had turned on again. We were told that this was a “different” problem and would require another $500 repair. We took the car into the Lexus dealer. We were then informed that the O2 sensor was not the problem the car was experiencing initially and replacing it would NEVER have turned off the indicator light. They said it can be “reset” and will stay off for a few days, but will then return which is exactly what happened. Clearly, we were ripped off. Then I spoke to another mechanic across the street from Precision Tune, and he told me that mechanics at Precision Tune are paid by the work they “find” on cars that come in for oil changes. He then proved to me how it would be IMPOSSIBLE for anyone to change oil on someone’s car at the price Precision Tune charges without losing money on it. So he said that in order for Precision Tune to stay in business and recoup the money they lose on oil changes, they have to manufacture “problems” for the cars that come in.