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Prana Heart
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1.1 61 Reviews

Prana Heart Complaints Summary

2 Resolved
59 Unresolved
Our verdict: If considering services from Prana Heart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Prana Heart reviews & complaints 61

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M
1:09 pm EDT
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Prana Heart Fulfilling an Order

On August 8th, 2021, I placed a significant order with Prana Heart ($121.97). I got a confirmation of my order confirming that it went through and then a message that their staff was affected by the shortages and my order would be delayed.

I have yet to receive tracking information on my order. I have emailed them four times asking about the order (#301517) and to date have received no response. The number listed on their website doesn't work.

This was, in part, a gift - the birthday has passed but Christmas is coming. I would like my products but would accept a refund if the products aren't available.

To add insult to injury, I just received a email with them this morning "We hope you're enjoying your first order! Have any questions or feedback? We'd love to hear from you. As a reminder, for a limited time, you can get 10% off your next order!" Seriously? I can get 10% off my next order where I send them money and they give me nothing?

Desired outcome: Products or refund

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Andrea Holden
, US
Nov 22, 2021 8:59 am EST

Same here!I placed and paid for my order in September

ComplaintsBoard
C
5:57 am EDT

Prana Heart Never received product, contacted several times no reply

Order two bracelets on June 2021 not received or contacted about delay! Order # 30021 Eric Williams 562-810‐1620 email company about 4 times, call about 20 times always a busy line. Money taken out of account before shipped! Email- [protected]@yahoo.com

Desired outcome: Money returned

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5:05 pm EDT
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Prana Heart Fulfilling an order

I am filing a complaint because I placed an order on September 5, 2021 & I have yet to receive the products I ordered. On their website, it says orders are processed within 3-5 days & shipped out. On their website my order is still showing that it isn't even fulfilled yet! I emailed the company 3 times already & haven't gotten a response. All that was sent was an email that said they were very busy & orders will be late. This was an email that was sent to everyone on their email list. Now, just now, I tried to email them again and it says that the email isn't there anymore! I used the Shop Pay for the payment of these products. So now I have to figure out what I can do to have them get their money back to that I can stop making my payments. I do not want to pay for something I'm not going to receive.

Desired outcome: Money back to company

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8:06 am EDT
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Prana Heart Want a Refund!

I ordered a bracelet almost 4 weeks ago and have received NOTHING! I received an initial email from Prana Heart stating they were getting my order ready to be shipped. A couple of weeks later I got another email thanking me for my patience, as they were really busy and would ship my order soon.
I have emailed customer service numerous times...crickets. I just filed a complaint with the BBB and encourage others who have been scammed out of their money to do the same. I want a full refund! Do NOT purchase anything from this company!

Desired outcome: Rufund

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7:25 pm EDT
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Prana Heart Item never shipped, no communication

I ordered 3 Mala necklaces on the 21st of July, 2021. My card was charged but I can't look up my order. It still has not shipped, I have sent four emails and each time there has been no reply. Its like I don't even exist to them, but they took my money! If I don't hear from the company in the next week I will be disputing these charges with my bank. I would like to have my order shipped, or a full refund. My order # is 300784.

Desired outcome: Have my order shipped or Full Refund

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Mel D.
Brockton, US
Feb 07, 2022 1:40 pm EST
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Prana Heart's MO is they don't respond to customer's concerns.

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K
5:25 pm EDT

Prana Heart No info about my order

I placed an order on August 21st 2021 it is now August 27th I'm registered with shop for tracking information and I have received nothing I have sent at least four emails and have not got a response to any of them in this time at all I want to know why I want to know where my order, I have ordered from other companies since the 21st and received my orders from them but you have not even sent an email

Desired outcome: I want my order and updates on its status

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3:40 am EDT
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Prana Heart Bracelets ordered

I ordered 3 bracelets in separate orders, I received one, the others have not been sent. What's going on? I have emailed a dozen times with no response. I am going to have to get my bank to stop payment.

Desired outcome: Refund or send products

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12:26 am EDT

Prana Heart I need my order a.s.a.p

I placed a of on 7/14/21 and still haven't received my order#300310 I contacted the through email and they responded with we are backed up with orders right now what can I do to get my refund can I get an additional gift or get my order A.S.A.P OR GET a full refund this is unacceptable I paid my hard earned cash which was taken from my car right away

Desired outcome: Get my order shipped A.S.A.P OR get additional gift with my order, OR REFUND

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Kristina Simmons
, US
Aug 27, 2021 5:26 pm EDT

That's the same problem I'm having and I've sent for emails no response and you're right they take your money instantly off your card you don't have a way to cancel your order nothing

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1:34 am EDT
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Prana Heart Lack of response to queries

Over the past weeks, I tried to contact Prana Heart via their website (got an autoreply but never a follow-up), via email to their support desk (no reply), and by phone (the 855 number is not in service). I purchased several pieces of jewelry on April 8, 2021. One of the pieces, the Calm Under the Waves Turquoise Wrap Bracelet (Order #295588), was falling apart around the setting of the turquoise stone after less than 2 months. I also asked if the large stone was truly turquoise (it is advertised as such). I cannot wear the bracelet because of the unsightly appearance of the foil-like wrapping around the stone.

The only reply I received was an acknowledgment of my query. I have yet to receive an answer or a refund offer, which is what I prefer at this point.

Desired outcome: Refund of one of the turquoise wrap bracelets (the second one has not been worn)

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4:00 pm EST

Prana Heart Natural Labradorite, Aquamarine & Crystal Quartz Hand Knotted Mala Necklace

Your customer service is less than lacking, as a matter of fact it's sub zero. I received my hand knotted mala and after 2-days it was broken. I've emailed and phoned twice and absolutely nothing. What i did receive is an email to write a review and I did but it was far from favorable. I wish I had read reviews before ordering from this company. Advice: answer your darn emails and get back to your customers rather than blow them off and ignore communications from them. I refuse to promote your business to my friends.

Desired outcome: replace the mala. I refuse to pay money to return it after reading the reviews from other customers.

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Esined
, US
Jul 22, 2021 1:36 am EDT
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I agree the customer service is sorely lacking.

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2:45 pm EST

Prana Heart Bracelet that supposedly was delivered but not to me

I ordered a Lapis and lava rock Hamsa bracelet from Prana Heart. It was reported delivered by USPS, but apparently was not delivered to my mailbox. It is quite likely that it was delivered to another person who decided to keep it. It has been investigated by Raul, the local postmaster at the Panorama City Post Office, 91402, and he agrees with my deductive reasoning about this "disappeared" item. Finders Keepers and all that. Considering that it was sent via USPS with a tracking number, they have at least $50 in insurance on the item, Prana Heart can afford to give me a replacement.

Desired outcome: Replacement bracelet.

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Kristina Simmons
, US
Aug 27, 2021 5:28 pm EDT

Wow that's messed up I'm going through that right now I ordered something on August 21st it's the 27th I've sent for emails no response nothing but they took my money I don't have updates on my order I don't even know where it is if it's been sent ship nothing will not order from this company again and I think I'm going to hit Facebook and everything else about this company

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11:10 pm EST

Prana Heart Failure to send item purchased

On October 15th, 2020 I purchased an item from Prana heart. The charge went through on my credit card and I was told it would take 7 to 10 days to ship. It has been two months and there has been no contact from the merchant despite two phone calls and an email with a screenshot of the charge on my credit card

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2:45 am EDT
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Prana Heart Bracelets

There is no way I can reach out to this company. They took my money right away and yet I have no way to track my order or even to cancel my order.
It's just got taking too long at this point. I'd prefer my money back on the Rose Quartz black onyx love set. Also my other bracelet black onyx protection bracelet bundle. Email [protected]@outlook.com.

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1:40 am EDT
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Prana Heart bracelet order

Hello, My name is Genesis
I placed an order and I have tried reaching out to this company multiple times and have not received a response I am super frustrated as this was supposed to be a gift for somebody, if I do not hear back unfortunately I will have to call my bank and stop this payment as well as report this company, as I have read numerous complaints about you guys taking peoples money and not sending the items they ordered.
My email is [protected]@icloud.com

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2:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Prana Heart has left an official reply on this complaint.

Prana Heart bracelet

You had sent me a tracking number yet you have not sent it to the Post Office yet this is us of January 2nd if I don't get a response soon after my several emails to this company I will have to stop payment please some one respond to me your website is saying I don't have an order yet I have an order numberORDER #221069. Why is no one getting back to me and why is your website telling me that you do not have my order I will have to report this to the Better Business Bureau if I do not receive an answer ASAP and will spread the word that this company is a hoax I will also stop my money from the bank

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Update by jcserenity
Jan 09, 2020 2:47 pm EST

I ordered a bracelet, you took the money out of my account and sent me a tracking number, but never got to the post office. I can't get a response from this company. I have sent several emails, have called customer service can't get to talk to anyone. If I don't get a response from you I will have to call the bank and stop payment and call the better business bureau and also give a negative response on your site

Resolved

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6:40 pm EST

Prana Heart rose quartz, rhodonite and black onyx - confidence and love bracelet set

order no. 199020 _Never received & unable to be tracked by the supplied tracking no. provided.
Invoice ID
c8508830613571.1
Purchase details
Rose Quartz, Rhodonite and Black Onyx - Confidence and Love Bracelet Set
Transaction ID
6F806477KV7676941
5/9/2019 date of purchase
A thread of emails have been sent to Anna. The last two emails have not been answered. I am now requesting a refund $28.98 USD due to unprovided goods and lack of follow up.

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5:00 am EST
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Prana Heart I bought a bracelet last night on my credit card and today I was told there was no order showing. I don't understand how this can be

This is the 3rd time I have reached out about this problem. Last night I purchased a reiki bracelet from your company, and today I was contacted and told there was no order showing. Now how can this be when I checked with my bank and they said that they indeed charged me for the item. So I am very angry, and tired of dealing with this situation. I just want the item I paid for

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Update by Rebeçca
Nov 24, 2019 5:01 am EST

Please get back to me as soon as possible to resolve this matter

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6:12 pm EDT

Prana Heart shipping

I have been calling customer for several hours today because my order was to be delivered yesterday. I paid extra for expidiated order, but have not received the items I ordered. I have ordered twice from company before, but paid only for basic shipping and received items in a timely manner via "snail" mail. However, I requested 2 day delivery, paid extra, and this is 3RD day an no order recieved. What gives?

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11:44 am EDT

Prana Heart charkra heat bracelets

Good morning. I wish this wasn't so negative as I am contacting customer service for help and really do not want to complain. I purchased two of these bracelets, warmind for 2 weeks, and the bracelet broke right on my wrist. I really really love it and also put one away for a gift for this coming Christmas for a friend. I was wondering if you gotten any notices like mine? Have you come up with a better way of beating it so it won't break? I have one that I like to be replaced that's mine that is broken. And the second one is brand new still put away for Christmas. I do not want to give it away as it will break like mine did. I was not tough on it at all. Please write me back via email as to what you can do for me? Thank you so much I await your response. Maria Cirone

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12:08 pm EDT

Prana Heart didn't receive items

I purchased two bracelets in early February and got an email saying I would get another email to say it was shipped. When I didn't get that I emailed them to see if they sent it, they said they would send it soon, be patient. Then I got an email saying they sent it. Still didn't receive anything and I asked for a refund...then several times I had to ask for a refund, now I have filed a claim with PayPal because the company, three months later, has not refunded my money and is no longer corresponding with me.

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+1 (855) 228-2060

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