Power Home Remodeling Group [PHRG] — windows

M
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a verified customer
Verified customer

I had 14 windows replaced and some of the wood around the window were rotted according to the agreement they were supposed to replace the rotten wood and they didn't. When I went to tell them the wood is rotten instead of addressing the issue they tell me to leave the working area. They installed many windows in rotted wood. Power employees came to replace the windows at 8 am and at 1:30 pm they already just wanted to go home. Two of the window screens were warped, they tried to fix them to no avail but they tell us not to push on the screens. We didn't push the screens but even if we had the screen should not get warped the way it was. I was unable to inspect many of the windows because now while I was talking to the project
manager (on the phone) they were just trying to replace the windows quickly to cover up the rotten wood. They are sneaky and should not be trusted. The "project manager" said he will come to my house "if he can" to address my concerns and he never showed up. I am not comfortable with Power and their unprofessional and offending behavior of their employees. I was never involved with such disrespectful people, I went outside to inspect some of the windows no one was speaking when I came out they started speaking and cursing in Spanish using words like "puta". And one of them spit (a nasty gooey spit) on my walkway while walking by me like he was spitting at me. Then one of them asked me were I was from (I guess maybe to see if I understood what they were saying) then when I told him were I migrated from he started laughing. I didn't understand what was so funny. Furthermore this is nothing considering what has already happed, under one of the windows there were shrubs which they destroyed (I'm including this because I feel that this was intentional). Don't buy into it when they tell you that you're going to have a "project manager" he will handle what ever you need, my project manager didn't even show up after I called him to address any of my concerns. I wish I read some of the comments on BBB and or Yelp before going with this shady company. Do not let this company come in your home. Do not work with this company. Beware wary of this shady company. I will never use this company again. I hope and PRAY that nothing goes wrong with the windows that they installed because I cannot have this disgraceful company named Power Home Remodeling Group LLC back in my home. I paid $10, 551.47 (ten thousand five hundred fifty one dollars and 47 cents) for this service.

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