PostNet
reviews and complaints

I have send a lot of boxes all over sa via postnet and in the last few months my boxes get damage and the model cars broken badly they do not want to give me a warrenty on this items and im starting to loose my income as this is my soul income on the moment and this is not on .I support postnet most the time and even got a loyal cart but when i loose customers i loose my only income and in sa with all the loadsheddings and way of living we trust a company like postnet .You need to look in the matter the pacages gets handled i even got proof photos of the way our pacage to the customers damage ?awaiting your feedback

Good day

The staff at the Windermere branch are absolutely slow and useless.

They take 30 minutes with each customer and most of the customers are on their lunch break waiting in queues.

They seem to be clueless and work at a snails pace. I had to leave multiple times and go back to work because I had to be wait so long and that was absolutely frustrating.

I was approaching the Postnet desk from the queue. I overhead a Lady on the otherside of the counter saying ''We are offline''...I then asked her 'Are you offline?''...She replied rudely 'Im not talking to you.' She said this in an extremely rude manor verbally and even her body language. I confronted her about it and she carried on. She said I am the one who came in with an attitude. She then said she was sorry she was just angry because the internet is slow. I asked her that ''so when you are angry you take it out on customers.''..I am very unhappy with this. I have never been accused of having a bad attitude. I'm just not like that, but I cannot allow a service provider to be rude to me and treat me anyhow.

Handed a parcel in at Postnet Walmer, Port Elizabeth on 22nd, on 29th my client in Pretoria called and said she had not received it. Several calls to branch and unhelpful Cameron promises to call me and never does. Still no news or updates! still now news on 2 June. No responses whatsoever!

Rori from Postnet Walmer has resolved this issue and full reimbursement will be made. 5 June

The parcel was declared LOST

On Friday the 26th May round 13h45, I handed a parcel in at the Montana (Kolonade) store for dilivery via DHL.

After contacting DHL customer service this morning 30th May, to try and findout why they have not collected the parcel from the postnet store in the kolonade, they told me that they have not been informed by the store to collect the parcel. The waybill number being [protected].

DHL instructed me to call the store, which I did, the person or reference for parcel is [protected]@.

After contacting the store and only after the manager called me back, informed me that they "the store" made a mistake and changed the shipping order, which changed the waybill number and failed to inform me that this had been done. The parcel was to be delivered to the recipient either today or by noon tomorrow. I am now been informed that DHL's estimated day of delivery would be the 2nd June. This is unacceptable and expect HQ to update their staff as well as retraining of the kolonades working staff as well as the managers.

Waiting you're reply soonest.

Regards

Mr. L Barrett.

I was shipped a Lenovo yoga i5 10th gen via Postnet and opted for overnight shipping. The parcel was from the Postnet Melville JHB to Belville CPT, under the reference number PNA5937988669. The date was 2023-04-11, time 17:29:49, the parcel was set to leave the following day since the packages departed at 15h30.

We waited for about a week and they did not update us on the arrival of the parcel or anything until we called them. They told me the parcel was stolen at the depot. Called me in to go discuss what had happened.

The owner of the Postnet and the employee responsible explained in person what had happened to the parcel. He said that they called Aramex and Aramex said they are not taking responsibility for the loss as Postnet did not label the package as "High Value". The employee admitted that she forgot to label it, and the owner said they are taking full responsibility for the loss and will resolve it.

The package was not insured, and they all knew that. They (Postnet), asked me to proved all the details of the package such as invoices, and images and so I did. He said he will file the information with their insurance and get back to me.

I waited for another week without the owner getting back to me. I called them, he told me to come in, to only tell me that the insurance did not approve the claim as the package was not insured. He then went on to deny everything that was said on the first meet-up and said all he can give me is R1000.

I don’t know if this should be to PostNet or Aramex, but I had an express parcel sent to a residential address in Cape Town. After hearing nothing and not receiving the parcel I started phoning around. Eventually a wonderful guy at the Rondebosch Postnet found the parcel, broken at Aramex warehouse. So, besides the silence, who are s going to pay 1. For the damage and 2. for the exorbitant amount that the taxi to the warehouse cost. This is however not the first time Aramex has completely screwed the pooch with its “express” deliveries.

I am disappointed by the service we have received from Postnet Windermere in Durban.

We have been using them for years with no issues.

I purchased items to the value of R1,800 in Durban in February 2023 with my hard earned money for my children. I had these items posted from Durban to Johannesburg.

We were informed today (02 March 2023) that the Aramex vehicle carrying our cargo got hijacked, and that it would take about a month if not more to receive some sort of a reimbursement, which will be a lesser amount that the total spent on the items. This is ridiculous and unacceptable!

Why will Postnet not reimburse all of my money? Which legislation dictates this? I will see to it that I escalate if I do not receive my monies in full.

We are living in tough and challenging economic times. I need these items, alternatively the FULL amount that I paid for.

My brother in Cape Town used Postnet last week to send me a parcel. Last Monday (19.12.2022) I received a phonecall to say that Postnet were at the gate of my home. I explained that as I was at work I could not come to receive the parcel. They were requested to leave the parcel at Postnet, Hayfields for me to collect on Wednesday morning. On Tuesday I had another phonecall from Postnet regarding delivery of the parcel and I had to explain everything all over again. On Wednesday morning I went to Postnet Hayfields to collect the parcel but it was not there. After some phoning around it was arranged that it would be delivered to my place of work later in the day. This was not done, instead I received two messages telling me to collect the parcel from Postnet Hayfields. I was very dissatisfied with this service and sent an email to the Postnet head office. I am still waiting for the courtesy of a reply a day later. Can you be of assistance? Do I have to make another trip to Postnet, Hayfields or are they going to honour their commitment to send it to my place of work?

R.C.Coyne

Coffee Mug Sent to my father in Hartenbos

Delivery of Coffee Mug from Postnet Randfontein to Postnet Hartenbos dated 20/07/2022

When parcel was collectedon 25/07/2022 my dad thanked me for a T Shirt? On further investigation I was told by Postnet Hartenbos that the parcels were swopped at Radfontein branch so someone else collected my dad's mug.

I have both waybills to prove this. I went back to Jenny at Postnet Randfontein on 17 August and this matter has not been resolved as yet.

She is now telling me that she is still trying to get hold of the person who took my dads mug in Hartebos so they can return it to the shop? Are you kidding me? So if they ever decide to return it, my dad must take this used cup and drink out of it?

This is unacceptable and she has now stopped taking my calls/whatsapp messages

Please have someone contact me urgently

I send a parcel with fragile items from Pretoria to Cape Town from your Loftus Postnet branch. The PNA number is [protected] and was sent to 55 Hely Hutchinson in Camps Bay. We bubble wrapped the items in the parcel and I specifically requested it to be sent as a fragile package. Needless to say two items were completely shattered upon arrival. I want to be compensated for this or the items must be repaired by Postnet. It is shattered in such a way that it looks as if someone played soccer with the parcel.

We have been liaising with Postnet, The Bridge, Greenacres, Port Elizabeth since Monday, 8 August 2022 in order to renew my son's car licence. We received an sms from Postnet on the 10 August 2022 to say that his Licence Disc is ready to collect and that we need to pay a further R215.00. When we called to enquire we were told to come in as we cannot talk to the lady as she is in the front and the man that answered is in the back office. After complaining to him about his service he eventually found out for us that my son needed to take his car through roadworthy as there was no certificate on the system. We attended at the branch on the 11 August 2022 to pay the R215.00 and were handed a form with paper attached saying what was to be done. First of all, nowhere on the form was noted that we had paid the R215.00 (I had to pen it in myself). Then we were told by the very rude and impatient lady behind the counter, after me telling her its the first time we are dealing with something like this, that once he has got his certificate we must come straight back to her with all the forms and certificate before the end of the month and she guaranteed this will be at no extra charge that she will then issue us the disc. We obtained the Roadworthy Certificate on the 13 August 2022 at which we went back to the branch to hand in the paperwork to be told the lady is not in and they dont know how to assist us and we must come back Monday, 15 August 2022. My son went back this morning to be told the lady is still not in and one of the older white ladies took his form and said she will hand same to the lady.

Does a company come to a standstill because of one person not being there ?

My customer contacted me on 21 may 2022 . The package i send him was broken in 2 pieces. I Iaid a complaint at our local post net and they said they are waiting for the insurence to reply. My customer is verry unhappy and post net is smeering my name thru the mud. The item was a rare wooden dashboard from a ford escort 1600 mk2 1984 model. The item was rare and cant be found so easilly. Its been months now and our local postnet isnt helping.

GP 11ZA-JNB-ISN PT-LIS-LIS - WAYBILL [protected]

I went to the Bedfordview Postnet to deliver a parcel to Portugal (2 mugs) 01-07-2021. I had wrapped both mugs in bubble wrap and in my own box. According to Postnet, I had to open the box and use one of your boxes.

R1000 to have to mugs delivered to my sister in Portugal. To my total embarrasment, I got a message from her on the 06-07-2021 with a photo of the two mugs. Broken in pieces and some of the pieces were missing.

I immediately emailed Postnet and DHL to advise them of this matter. To date, no one has contacted me.

When I took my proof of my complaints to Postnet this morning [protected]), they now advised me that it was too late to put in a complaint..

Totally disgusted with their services, especially after paying such an amount.

I was sent a package by G Pl (THE GOLFER) for my staff, it was sent from Plettenberg Bay and supposed to come to me in Paarl, After nearly 6 weeks I traced it to Somerset West where my friend was sent to collect it with the weigh bridge number. When he got there, it was gone, my name is Annabel A and someone called ANNA BELL had signed for it on 13 Jan 2022, with the Id number of 6565665, what a joke! Surely Ids are checked when collection is made?

I sent a Christmas package to Australia (from South Africa) on 30 November 2021 using Palm Court PostNet and DHL. This cost me R 4 470.

My package got lost.

According to DHL PostNet has been reimbursed and is supposed to repay me, but PostNet is not responding to regular follow-ups from my side. They have my cell number & email address, but does not bother to contact me. I am also claiming the value of the content from PostNet as nobody asked me if I wanted insurance.

I find it outrageous that I have to beg for what is rightfully mine.

I have an email trail of 89 emails in this regard.

On 2 December 2021 I sent a parcel via Postnet from Empangeni to Pietetmaritzburg Scottville Mall PPA3493786712. On the 10th I went back to enquire why it has not reached the destination I was told it was mistakenly sent to Scottsburg they will resend it to the right MALL. To this date the client has not received the parcel and that reflects bad on my company.
On the 21st the client went to Scottville and was told the tracking number is not showing anything on their SYSTEM PPA34947884769.

A parcel that should have been delivered 2-3 days is 3weeks late, such incompetence is uncalled for. My client probably thinks I scammed him and might even post bad reviews on my pages all because of Postnet bad service.

I need answers and accountability
[protected]

To whom it may concern

I visited your branch in Bedford view what a bad service I received, I needed 3 A1 posters to be printed and to my surprise they were all printed in landscape instead of portrait, I phoned the branch about my concern what a bad feedback I got from a guy called Lula he blatantly told me I was making noise and that he is busy with customers

my question is am I not a customer since I am frustrated about the posters, he said he is busy and unfortunately he cannot help me
he was soo impatient and never even showed empathy

If he is a supervisor or manager he is unqualified for that position as he has no management nor people skills

This is just the recent complaint we have had bad service in the past where we would send our staff members to collect signage's and mostly they will come back empty handed or made to wait for over an hour, but since this is the nearest post net we always find ourselves taking the punishment as if we are not paying for the service rendered

regards
Portia Nyarashe
[protected]

Good Day.
I would like to hereby lay a complaint for the above delivery that was mismanaged by your agent at Dobsonville, Soweto - PostNet | Dobsonville.

After numerous attempts to rectify the matter with the agent I have missed the deadline date for a Job Application.

I have cced the agent - [protected]@postnet.co.za as well as the contact centre- [protected]@postnet.co.za on the matter to rectify and ensure the delivery reaches the North West Department Arts Culture Sports and Recreation - 760 Dr. James Moroka Drive by no later than close of day Monday 12th of April 2021 FOR ATT: THE DIRECTOR OF HUMAN CAPITAL - Department Arts Culture Sports and Recreation.

Please assist with the expedient completion of this delivery. I am contactable at nomazulu.[protected]@gmail.com. My contact number is +[protected]

I'm complaining about the unprofessional service I have received from Post Net at The Grove Mall in Equestria. I made a call to follow up on the shipment that was made on the 23 of March since on the the tracking app it wasn't updated. First of all I was told that since the shipment was going to a Pretoria residential address it would arrive the following day on the 25th of March 2021. What's upholing and unacceptable is that when I called Post net the Grove to make an inquiry the person receiving my call pretended not to hear me and as I was speaking she hung up the phone. I made a second call and spoke to and asked why did she hang up whilst I was explaining my inquiry and she rudely spoke to me in a condescending tone in a Zulu even though I'm Pedi and can't speak or understand Zulu much. Nonetheless I proceeded to explain my inquiry to wich she just told me that the parcel is at the warehouse and hung up again before I could make further inquiries.

I hope the call was recorded if so please look it up on your archives this was made on Saturday 27 March 2021 at about 11am. This kind of service is rubish and totally unacceptable. If your people need further training on customer service it must be actioned. I pay for this service it's not for free. I cannot be treated like I'm stupid by some cashier high school drop out suffering from delusions of grandeur.
This is [censored]en unacceptable. You better [censored]en deal with this.

The track number for this parcel is PN000917319. It was accepted by Queen.

Should you require further details of this matter please contact me on [protected] alt [protected]