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Pos Malaysia / poslaju delivery item not received

EHA023456589MY

Please refer to the above parcel no and below track & Trace description. 12th July unsuccesful delivery with no collection card left at our post box and 12th July someone at home. No sign of your postman arrival. 13th no attempt of delivery despite someone at home. 14th no attempt of delivery despite someone at home too. So, on the 14th JUly, 5.45pm went to Pos Laju Bandar Dato Onn to check after more than failed 10 calls to them. Calls was left unasnwered. Was told by counter staff item not in the system after the delivery on th 12th July. We hereby seek compensation and full responsibility from your company and staff involved in the delivery if the item is missing or damaged. Please reply within 1 day before we escalate this issue to higher management. We as consumer, felt cheated by your company delivery service. With so many complaints but no action.

Date / Time Process Event
14 Jul 2019, 12:23:56 PM Arrive at delivery facility at Pos Laju Bandar Dato Onn
14 Jul 2019, 07:50:56 AM Arrive at delivery facility at Pos Laju Bandar Dato Onn
12 Jul 2019, 07:25:28 PM Unsuccessful delivery. We apologise that this item could not be delivered today. We will re-attempt delivery on the next working day. Pos Laju Bandar Dato Onn
12 Jul 2019, 10:29:04 AM Item out for delivery

Nh
Jul 14, 2019

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