Pos Malaysia
reviews and complaints

Date of Incident: 14.11.2019
Tracking Number: EP678810651MY
Description of Incident:
I bring my parcel to Pos Laju Aeon Balakong on 12.11.2019 to send to Johor then the parcel arrived on 14.11.2019 but your staff there didn't send out the post and didn't inform a thing, tracking also no update! Unethical behavior of staff at Pos Laju Bandar Dato Onn, Johor. I've been calling since 19.11.2019 morning (1 & half hour of calling), no pick up at office. I called many pos laju and lastly they passed me to Pusat Mel, Johor then I found out that my parcel for customer is inside the pos laju but haven't send out. Although holiday on 15.11.2019 but the parcel should be send on 17/18.11.2019 right? Delayed sending until yesterday then I check the tracking on today (19.11.2019);
YOUR TRACK & TRACE STATUS IS:
Nov 19, 2019
05:35 PM
Delivery attempted. We found premises closed and left a Delivery Arrangement Notice. Item will be kept for 7 days. Please contact 1-300-300-300 or the number on the Notice for delivery arrangements.
So, I called your customer service hotline; 1-300-300-300 for answer. Your staff told me that Pos Laju Bandar Dato Onn is returning me my parcel and doesn't sure when will send back! Are you sure your service is good in this kind of stupid action? I paid for the urgent parcel to be send back to me within 2 weeks? Are you kidding me? You didn't send the parcel, you didn't pay me back? You took the money to play along is it? Come on man, your service attitude want to be number 1 in Malaysia? Impossible lah. I need a refund. Pay me back RM 10.90. When my parcel couldn't reach my customer there, I lost a whole business with my customer. Then, you are returning back my parcel, to be serious, I am really upset and disappointed at your service.
Desirable solution: 1) Pay me back RM 10.90. 2) Return my parcel.

Dear Poslaju, my item ERA693065609MY from Poslaju Petaling jaya to Poslaju Miri, Sarawak was posted on 12/11/2019. The status still stuck at "Item processed, Poslaju Parcel Hub, 13/11/2019".
Please, Poslaju, it is just from West Malaysia to East Malaysia and now it is already 2019. Why we still have services like 20 years ago? Why you put the parcel in your store for so long?
I don't know if this message really affects anything, but please speed up the process! You are posLAJUUUU!

I had a parcel that was delivered today, but was sent to the WRONG HOUSE. He initially called me and said I wasn't at home but the line was horrible so I couldn't really hear what he said. I gave him a description of the house and he kept saying yes to all of it. So I assumed it was correct and told him to drop it in the mailbox. However, when I got home, I couldn't find anything. So I called back and asked again regarding the parcel, that was when I realized he sent it to somewhere else. He scolded me for giving him "wrong information and address" when I double checked my order and I had put in the correct address. He then told me that he'll go back to the place and get the mail, however, no one was home.

He called me back and sheepishly told me that he actually "couldn't find my address on waze so he put in another address". Are you freaking serious? Who does that?

Dear Management,

I would like to complain about slow delivery for parcel with the tracking number EN133529337MY. I understand from telemarketer that the item has been arrived at Sibu on 16/11/19, Saturday. However, i haven't received the parcel from pos laju. It's already 8 days pending at Pos Laju. I hope that pos laju could arrange the delivery by today 19/11/19!

Attached herewith the photos

Barang telah dipos out pada 13/11/2019, tetapi sehingga 19/11/2019, barang asih tiada update status !mau tanya pun tu pejabat pos kk tiada orang kerja 2 hari call mau 2 jam setiap kali sa call tiada angkat, kalau tidak talian sibuk!email pun tiada jawapan! ini pejabat pos laju kalau bukan perkhidmatan poslaju, tukar p pejabat pos paling lidut didunia ba ! menyusahkan orang yang menunggu.tu barang dari KL saja pun bukan dari lain negara! bkin tinggi darah betul oo!sudahla fon tiada angkat, mau tau keberadaan tu barang pun susah!

Dear sir/madam,

I have a parcel from shoppee which is supposed to be delivered through post laju, the address given always got people since it's my working place. Today nobody came to deliver any parcel and I was on spot at the given address whole day. Suddenly evening i receive a message that parcel delivery unsuccessful. What kind of service is that? And what is the valid reason for this unsuccessful delivery. Hoping that your staff will deliver my parcel safely asap. Will be waiting for your answer at my email is: [protected]@gmail.com or my mobile phone: [protected].

Thanking you in advance,

Nilofar.

1. Time of deliver. It tooks 7 days 11/11/19 - 18/11/19 just from briekfields to bangi, within a 20km distance.
2. Dispatch OPEN my parcel during transit. I found a big traces on my parcel, and it's shocked me. They ripped it and look on my purchased product. This is ridiculous! How can a dispatch open my parcel and check on my purchased without my acknowledgement?
I have to express my disappointment towards your service, this is unreasonable & unacceptable, hope you will take action on it. Thank you.

Time &Date: 18/11/2019, 5pm
Tracking number: ERA749092633MY
Courier contact: [protected]
I was wearing earphone and doing assignment in room. Suddenly my phone rang and being scolded. " Hello, mana u! Poslaju la! Tak dengar ah saya horn！Penat lah!".
I was like WTF? Is penat an excuse to being rude. I think Poslaju should take seriously in staff attitude.

Dear sir/mdm,
I would like to log a report regarding the loss of a parcel on 16/11/2019 which is supposed to deliver on that day. I'm Nur Hasheena Binti Anuar and Tel. no. 011-[protected].

I purchased Xiami Mi A3 from All-In Gadget but did not receive it by the time of delivery. It was delivered to the other person called Dayangku Suria which can be tracked on poslaju tracking ERA687365935MY. I have filed a refund from the seller but I still hope poslaju can investigate this matter. By the way, the seller has a log report too.

Date of Incident: 14/11/16
Account No.: [protected]
Company Name: Wellness Concept (M) S/B
Incident:
Our company received the damages goods return from POS Malaysia on 14/11/19 due to the recipient unable to collect because she was oversea.
Solution:
We hope to request a refund for our damaged goods as below:-
1) (J)Barleygreen Powder 200g Price RM180.00

hi, Im sender for this Consignment note number = CD358055831MY. last update status on online tracking is 7th November 2019, at Pos Laju Transit Office. The destination of parcel is kota kinabalu, sabah. its have been more than one week and still no update at all. please help us to investigate where the parcel is. please update me the status of parcel to this email [protected]@gmail.com. thank you.

My parcel already arrive at Pos Laju Bandar Dato Onn two days ago, however my parcel they still not delivery to my house. Normally the parcel on Bandar Dato Onn they will out for delivery on the same day, however this time they still not delivery after two days, and I have make phone call many times but nobody answers the phone. How poslaju service became so bad now. And when I can received my parcel?!

please udpate di mana barang saya sekarang
Tracking number : ERA686237714MY
sampai sekarang Barang saya belum sampai2 .. apa masalah sebenarnya ni .. please lah poslaju alert .. saya dh tak dapat sabar .. mau masuk 2 minggu suda oi poslaju barang belum sampai .. jangan cuai boleh tak... kami bayar postage juga bah..bukan nya free ni benda ❗❗❗❗❗❗❗❗❗❗❗

My parcel EHA091644657MY was sent by seller on 12 November from Puchong and arrived in JB on 13th. Despite item was already dispatched from Poslaju Johor Bahru Transit Office on 14 November 2019 but I haven't received it yet. There was also no slip stating I need to pick it up from nearest post office. I hope my parcel can be traced and please update me on the status of my parcel as soon as possible. Thank you

I bought a cleanser using shopee. I am not home when the parcel arrive at my house. When I went home, I saw my parcel is on the floor inside the gate of my house. Which I believe it was threw by the delivery man. I was excited because I received my parcel but when I open the parcel I found out that the cleanser was packed in glass and the glass was broken because it was threw by the man. I am so angry about it. I just superglue the broken part and still I am sooooo not satisfied with the service.

Pada 13 November 2019 yang lalu, pengirim ( Edward ) telah mengirim barang ke Sabah. Berikut trackking number yang telah diberikan :

EP590271453MY

Namun, sehingga hari ini ( 16 November 2019 ), saya masih tidak dapat track number tersebut. Adakah poslaju mersing tidak scan barangan saya ataupun barang tersebut belum diposkan ke Sabah ? Saya mohon jasa baik Poslaju untuk menyelesaikan perkara ini.

Sekian.

Saya beli barang dari shopee pada tarikh 29/10 hari tu. Saya tengok barang dah keluar dari pos laju puchong pada tarikh 30/10 hari tu tapi sampai sekarang masih tidak dapat lagi. First time kena, berapa lama lagi saya nak tunggu barang saya sampai. Saya beli barang dalam malaysia je pn. Kalau perlu saya ambil kt mana-mana tempat bagi tahu awal-awal..
😡😡

16hb Nov. 2019-Perkhidmatan pengeposan Tutup tanpa Notis jelas cuma maklumkan kaunter tutup pada kaunter 1&2.Nombor giliran bagi pengeposan barang boleh generate Tapi tiada staff maklum yg tiada pengeposan.Bila tanya staff muka macam nak ajak gaduh. Pergi hantar kelas Akhlak dahulu. Kaunter pengeposan 3 buka(tp tiada orang) dan kaunter 4 buka bagi collection. Kenapa tiada notis jelas menyatakan pengeposan tiada pada hari Sabtu. Apabila ditanya staff cakap biasa pengeposan kaunter 1&2. Biasa bagi pekerja tetapi tidak bagi pelanggan yang tidak Menggunakan service di poslaju skudai. Maklum dengan jelas or block no giliran pengeposan jika tidak menyediakan perkhidmatan. Sebab tiada notis menyatakan TIADA PERKHIDMATAN PENGEPOSAN oleh staff, sy terpaksa membuang masa dari 11.45-12.14. Hendak mengular or tak nak provide service biar bijak. Saya paham dan boleh baca jika letak notis awal-awal. Bila cakap skit staff jawab mcm nak ajak bergaduh. Mentang2 datang kerja pakai baju biasa bukan uniform. [censored] la mentality kerje macam ni. Harap ambil tindakan.

saya beli barang dari shopee, mulai 7/11/19, poslaju track asyik tunjuk item dispatched out from poslaju banting, dan sampai sekarang 16.11.19 barang pun belum sampai, adakah poslaju banting dekat china atau amerika ? kenapa kuat lama belum sampai, sudah 9 hari (satu minggu lebih sudah), ini ialah kali kedua saya order barang, yang pertma kali saya order, 4 hari sudah sampai barang, kali ini 9 hari sudah, 9 hari sudah! mahu saya tunggu berapa hari lagi baru sampai?!😡😡😓

They delivery is not attempted by this poslaju at cawagan serahan batu 9. When i checked the online status of my courier it show the delivery failed since my premises closed ! But like seriously I was at home all the time and people are there in my house. They wanted to make a such a lie. Really i got pissed off by their attitude. This was not the first time. They doing this to me and quite few people ready. Getting the salary for free i can say. Not doing the work. Please do something about this. This making your pos reputation to go down. Take action now. Don't let your customer down when they are trusting your service. This thing happens always in cawangan serahan batu 9. Thank you.