Pos Malaysia
reviews and complaints

Express Delivery: EE059859580MY ; Report No.: 201220025417

With due respect, this letter has been written to inform you that my father, the shipper have placed an order through Pos Laju 1 week ago. My father (Shipper) has also paid the amount through cash but still, I have got no response from your end. The box has been routed to Singapore at 02:27 PM
remarks: "Item en route to Singapore" and yet I have not received the goods. I have called several times with POS Laju Malaysia but I have got no response. What kind of service are you providing to the customers? I am waiting for my goods for the last 1 week. This sort of unprofessional behavior can result in losing your customers. This is the 8 times, I have experienced this same incident.

Please find the attached receipt of the items. Please respond to my request to refunding me the amount I have wasted on your site or track the parcel and send it to me. I hope you will take action on my complaint as soon as possible.
My Details as below :

Full Name: Premiladevi
Email:aidan.[protected]@gmail.com
Mobile No.: [protected]
Receiver Address:126C Edgedale Plains, #04-314 Singapore 823126.

Thank you.

Pos Laju did not deliver my international order due to COVID19, but he also did not return my money to me. The package returned, but since September I have been waiting for my refund without any response. I received only this number [protected]-compensation hq)
When Wil I receive my money back?
I sincerely expected better treatment, I am disappointed and I think I will have to look for a lawyer.

我想知道为什么？I want to know why?
我需要用到该物品。I need to use this item.

Selamat petang, Saya nak complaint tentang item ABN TRAKING NO EHA21824412MY dari 6/11/2020 -07/12/2020 masih belum sampai lagi.

Saya berharap tuan/puan dapat ambil tindakan terhadap item tersebut kerana sudah sebulan item masi tiada update update.

Jika Ada sebarang kerosakan atau pecah saya berharap tuan /puan dapat membayar kembali harga item dan kos POS laju tersebut.

Harapa maklum.
Terima kasih
On behalf
Hilda sudin

I ask pos malaysia to return the shipment to the sender since custom cannot go through. Now I dont know what happen to my shipment since then. Been emailing to pos malaysia customer services department but no one attend.

Chrono
9.9.20 - 11.9.20 - advice them to return the goods to the country origin, they reply will do so and process will take around 3 month. I noted.

19.10.20 - follow up on the current status, they replied on 4.11.20 - mentioned POS KLIA HUB closed due to Coronavirus impact of the Kaya Cluster in Seremban, Negeri Sembilan and Putrajaya. Therefore, all Customs clearance process will be unavailable during this period, will check and update later.

23.11.2020 - follow up again to know the status of the shipment since its already 3 month. No one response to the email.

5.12.20 - follow up again to know the status. Now I dont what happen to the shipment - it worth thousand ringgit they better handle them nicely without any damage or loses.

Tracking number : EG640993439KR (its expired. The officer advice me shipment will be send back to sender with the same tracking number)

My contact : [protected]@gmail.com // [protected]

The declared value of my international shipment was doubled by POS (3000 to 6000RM) due to unknown reasons. I was shipping my personal belongings (used clothes, shoes, and cosmetics), never any goods to sell or smth.

So my mom has to pay now an enormous sum to receive the parcel!

It's apart from the high cost they charge for the express shipment.

My items arrived at the destination. But for 2 days the posman did not deliver. If they find it so difficult to sent, they can call my phone to take the item myself. Instead the item was kept for 2 days. This is so inconvenient. Why must they delay the delivery. I am going to tell people NOT to use the courier. Very unreliable, very untrustworthy

I'm so frustrated with Pos Malaysia service. During the MCO period since March, there were supposedly 3 deliveries from Pos Malaysia. The entire family is at home due to MCO. However, Pos Malaysia staff only drop a paper saying unable to deliver because 'Anda tiada di rumah' and requires me to collect the post from Pos Malaysia outlet which is close to 10km away.

This happens for ALL deliveries. If Pos Malaysia doesn't want to fulfill the responsibilities of deliveries, please end your service. All other deliveries for online purchase are able to be fulfilled by other companies, I can't understand why it is such a challenge for Pos Malaysia to do that.

It is an embarrassment for the country for the company to carry the 'National Courier' name with such lousy service level.

EP651641720MY
My parcel was not collected from the Ezbox @ Tesco Ampang since 18/11 until today 29/11, still status was not collected by Pos Laju staff. Why it taken so long. Call the supplier, they said the parcel already put in the EZBox for PosLaju staff to collect and despatch to me... Please taken an action. If there any problem pls let me know at [protected]. Thank you.

I did not received my order but the status written was delivered.. Here is my trekking no ep764550234my... Stated that delivered at 1.34pm and at that time I was at home but did not received any product.. The sate was 25/11/2020..

My parcel PL762236411538

Hi, i traced my parcel today and found its delivered but problem here is i never receive anything yet. I'm at home the whole day today but i didnt hear any sounds or people to knock my door to send me the item. The delivery should handover to customer but it seems not the case. Please check and call me at [protected] to update me what's the problem and where i can get my item back.

Thanks,
Chan

PL117518909556

Kenapa item berpatah balik

My tracking parcel no EP771441685MY was unsuccessful delivered due to wrong address. Can pos laju make an arrangement to send my correct address below...
No 37, JALAN 1/26, TAMAN M RESIDENCE
TASIK PUTERI, 48020 RAWANG
SELANGOR
My contact no is [protected]
My name is Dato Md Dakhiyar Amir

I've ordered a printer online. I even pay for the post charges. Its a printer. U know how much does it cost to post a printer? And the parcel was moving around god know why. End up in pos laju bangi. What I don't understand is that. Ive been at home never leave my house. And one fine day they updated the status could not be delivered because could not contact the person receiving the item. That's not logic at all. No calls no vans or pos laju lorries was ever round my house and you updated like that. And end up sending me a message to pickup the item myself. My husband is working all day everyday. And I have kids and a baby to take care of. And it's cmco. U expect me to there to pickup the item myself? I paid for your service pos laju! In the message they provide a number but no one picks up the phone to respond. So my printer nak jadi kan pekasam ke kat pos laju bangi tu? Please be responsible. U guys are so frustrating!

Item EP684040966MY is out for delivery on 28 July, the place that should be delivered to is empty due to no working people in hotel. However, item is received by someone named Rita Jumadi without my knowing. And I got no information about the item after. The guy who delivered the item should have called me if the person receiving the item is someone I know. I would like to the person in charge of delivering the item to confirm this issue.

Hi, Enyer's here, I would like to make a complaint on Pos Laju Bandar Dato Onn. My parcel from ikea was arrived in pos maju bandar dato onn on 19 nov 2020. Until now, my parcel haven't been shipped yet already 4 days! There is nobody to answer my call. Please help me to solve this problem! Thanks

My parcel RB981608990RU has been held from 22/10/2020
07:29 Package accepted Malaysia Post till date.
The package is in transit for 36 days.
The last update on package location received on 22/10/2020.
Please assist to wake your post office see that it is dispatched immediately / URGENT. Poor Service
Thank you.

Chiam MC

Hi Post Malaysia,

Pls help to check the below item that arrived at KLIA but not move on. Pls help to check the item and move accordingly. Thanks for your help.

Tracking number : LT410136940NL

Services pos laju sega raub pahang teruk sangat.. Dah la call banyak kali baru nak angkat, padahal dengar berborak jer lebih, bila bercakap macam orang nak bergadoh, lepas tu boleh pulak suruh call nanti.. Ko ingat kredit aq beli pakai air liur..

What in the actual [censored] is wrong with this branch? Taken and dispatched out the parcel on 14/11/2020, and afterwards? No more updates! The other pos laju have no issues on this. I hope the management team can take this issue especially for this branch seriously. Call the branch hundred times and no one answer the call. Great job 🖕🖕🖕🖕🖕🖕.