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Pos Malaysia
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www.pos.com.my
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1.0 967 Reviews

Pos Malaysia Complaints Summary

7 Resolved
960 Unresolved
Our verdict: If considering services from Pos Malaysia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pos Malaysia reviews & complaints 967

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P
3:04 am EST
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Pos Malaysia unethical behaviour

Trecking no: EP688456496MY
complaint no: [protected]

Pada 16 January 2020 i hubungi pihak helpline mintak hantar sekali lagi oleh kerana barang tak sampai tapi on trecking ia menyatakan dah hantar!
Tak masuk akal Pos Laju datang deliver pada pukul 5.40pm dan sekali lagi selepas 2 minute! pada 5.42 pm hari yang sama ( 10 Januari 2020) ditambah pula tidak meninggalkan apa apa kad menyatakan untuk saya yang dia DAH DATANG!

Selepas menghubungi penjual baru faham kelambatan atas kelambatan pihak pos. Pada 16 Januari saya menghubungi customer service pos and di maklumkan akan menyuruh pihak penhantaran untuk menghantar semula pada 17 January 2020 . Pada pukul 10.49pg ( 17 Januari 2020) saya mendapat sms dan miss call pada jam 10.48pg dari nombor [protected]...menyatakan SAYA YANG HARUS MENYUTIP BARANG ITU SENDIRI PADA HARI YANG SAMA, DI CAWANGAN PETALING JAYA DAN BARANG SAYA AKAN DIHANTAR SEMULA KE PENJUAL SAYA DI NILAI SEKIRANYA GAGAL!
Inilah yang menyebabkan customer berang ! ini yang dinayatakan kerja malas sudah tentu menyatakan barang saya tidak keluar untuk penghantakan! Ditambah pula Nombor telefon itu tidak diangkat bila dipanggil semula.
BIla call customer service pihak itu menyatakan ada kekeliruan and tiada apa apa yang boleh dibuat untuk memastikan yang saya akan dapat barang ini !
PIHAK POS MALAYSIA SILA FAHAM KAMI PIHAK CONSUMER MEMBAYAR BUKAN PERCUMA SERVICE ANDA! Ramai lagi pihak penghantaran diluar, pihak Grab juga ada ridernya sendiri, pihak ninja van, pihak GD express, mungkin seringgit dua lebih. Kelamasan seperti begini hanya memburukkan nama pos laju and bukan ini sahaja yang mengakibatkan konsumer benci nak menggunakan nama anda untuk barangan kami. You have to seriously get your service in shape!

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6:45 pm EST

Pos Malaysia unsuccessful delivery

Hi sir/madam,

I felt so dissapointed with postlaju brickfield. This is not the first time happen. I should received my parcel by 10 jan 2020 as always keep up to date with tracking number.

Item out for delivery early in the morning as usual. I've been waiting for the whole day in office, even 8pm I still in office. But 6.30pm postlaju brickfield tag for unsuccessful delivery. How is it possible? They actually don't even do first attempt yet. I never received any call. At least they should notified me either by call or sms.

I've found out so many complaint about their poor service. I try to call so many times no one answers. Please do second attempt regardless whatever reasons. I don't have to and pickup my parcel. I will take action on this issue. Please deliver my parcel by today. My trecking number (erb181826627my)

Regards,
Shuhada

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2:46 am EST

Pos Malaysia item not received

ERB115596556MY
31-12-2019 08:38PM
[Pos Laju Transit Office] Consignment dispatch out from Transit Office
30-12-2019 06:21PM
[Pos Laju Bandar Dato Onn] Item dispatched out
30/12/2019 06:19PM
[Pos Laju Bandar Dato Onn] Item processed

15 Days olready, no update, item not received. What's wrong?
adakah saya barang sudah hilang? Pertama kali saya punya barang tersekat dekat pos laju sampai 15 hari, customer saya sudah complaint, semua mahu refund cash. customer boleh claim kerugian sama saya, tapi saya boleh claim pada siapa?!

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2:22 am EST

Pos Malaysia barang sampai lambat dan ada barang hilang

Pada 08 January 2020- saya pos barang saya dari pos laju limbang ke sibu.
Pada 09 January 2020- saya semak tracking number sudah dispatch out from pos laju limbang.
The next day masih in transit.
Then up until 14 January 2020, pos laju langsung tak update tracking tu lagi.
15 January 2020- barang dha sampai tapi bila disemak, kotak yang dikirim tidak seperti yang dipos. Seolah-olah telah dibuka. Malah ada barang yang hilang!
Saya sudah berkali kali call customer services pos laju untuk minta penjelasan tapi langsung tidak dapat! Asyik kata busy! Service pos laju makin teruk. Pekerja tidak amanah!

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11:13 am EST

Pos Malaysia tracking number

Dear sir/madam..I would like to as..can u find out this tracking no. for me, because the seller told me the item was delivered yesterday 13/1/2020..but the record still not found..the seller ask me to wait until 9.30 pm because the position laju maybe late to update because had post since afternoon..here the tracking no . EN409449626MY..thank u in advance..

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10:30 pm EST

Pos Malaysia service by courier guy

I have complain about this issue several time before but until now, no action have been taken. Delivery guy is lazy to come up on apartment eventhough there is lift provided. Everyone who have their parcel must come down the apartment to pick up the parcel after receive a call from him. If we not pick up because in toilet or fall sleep, he will just go without come up and said delivery failed. He will stated in system that premises closed or no one home which is 100% wrong. And no delivery note were left as in stated in the system. We then need to collect by our own at pos laju brickfield which sometime we dont have time to go. It happen many time and i once lost my item because delivery guy to lazy to come up to house and he just left the parcel at post guard. He is so non reasonable. Please take action on this matter. It not happen only to me but the whole apartment member. Our area is at menara putra chowkit. Lorong tiong nam 5. Please note that other courier company never done this thing. They come and directly sent the parcel to our door. Only pos laju do this thing.

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3:39 am EST

Pos Malaysia barang still in transit since 12/12

saya ada order brg online. saya join virtual run, jadi brg sye ni merupakan baju t shirt dan medal. ni no trackingnya Era661762197my .. saya tunggu punya tunggu, bila track still in transit. saya pun positif la ohh maybe sampai lambat sikit. tgok2 sampai sekarang tak sampai weiiii. tapi bila track still in transit. harap pihak Tuan/Puan boleh bantu saya jejak brg sye ni. atau at least saya boleh minta ganti rugi incase brg sye ni hilang or tercicir ke mana mana. dah nak smpai sebulan ni. haritu saya ada call pejabat pos. penat dial tak diangkat angkat. ada sekali dua diangkat lepastu dia nak sambung dgn bhgian terlibat lepastu terus hanggg. geram tahu tak. lepastu sye hantar feedback dkt messanger la website laa, still no answer till now. tolong ya. saya mohon. tq in advanced.

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9:50 pm EST

Pos Malaysia tracking no: erb116484321my

Berkenaan dengan tracking no ERB116484321MY ini. Refer status bergambar di bawah.

Saya telah menerima pin untuk mengambil barang dari ezibox pada 8 Jan2020, jam 7.56pm.

Akan tetapi Parcel telah di collect oleh Pos Laju setengah jam kemudian, 8 Jan 2020, jam 08:31:00 PM

Persoalan nya, di mana kah parcel saya sekarang? Saya amat berharap ada pihak dari Pos Laju baca complaint ini, dan update saya sesegera mungkin.

sekain, terima kasih

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10:33 pm EST
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Pos Malaysia service

saya pos barang pada 30/12/2019. check no tracking ERB162101917MY hanya ada record sehingga 31/12/2019. itu pon masih belum selesai barang masih ada di pos laju kelana jaya. saya sudah menghubungi serahan kelana jaya tapi tidak angkat call.saya amat kecewa dengan service diberikan. harini sudah 08/01/2020. saya harap barang tersebut dapat dihantar kepada customer secepat mungkin. barang tu urgent.

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12:35 am EST
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Pos Malaysia system not updated!

Parcel post on 31Dec, until now the system not updated. No moving at all! System keep saying that the item is in transit! May I know how long is your transit! I think the Australia one also already received🙄My tracking number is EHA159095332MY&EP689516735MY
Please check where's my parcel now. Usually only take 3-5days to receive.but now?we pay for it please be responsible! Or you guys new year until forget to work?! Please ya

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8:36 pm EST

Pos Malaysia poslaju delivery

Tracking No ERB056234602MY
Report No [protected]
16/12/2019 Shipped from China
26/12/2019 Arrived in Kota Kinabalu
31/12/2019 Arrived in Sibu
03/01/2020 Arrived in Sibu Delivery Facility
06/01/2020 Out for Delivery
Current status: Have not received parcel yet. 10 days from China to Malaysia. But once in Malaysia, 11 days still have not reached receiver. Poslaju is the worst postal service!

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7:11 am EST

Pos Malaysia kerteh barang tak hantar ke rumah

Saya nak complaint pos laju sekarang tak hantar barang ke rumah dapat mesej kena ambil dekat poslaju sedangkan saya ada kat rumah..pekerja poslaju tak bertanggungjawab.bukan sekali tapi berkali²..sy terpaksa call tanya pasal barang saya then bila sy contact dengan pekerja dia cakap sekarang pos laju guna call kalau tak angkat kena ambik barang dekat poslaju sendiri.saya harap pekerja poslaju berkenaan dikenakan tindakan sewajarnya.

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9:45 pm EST
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Pos Malaysia barang xsmpai

barang dr kota bharu hntr ke pasir puteh sama negeri keyy. biasa elok je smpai klau hntr kt pasir puteh tu. da la dr KB JE. eh tiba kata x found rumah apooo? pdhl poslaju tu pn kt pasir puteh kot. agak2 la weiii. cl bhgian office. tp dia srh cl bhgian apa ntah yg hntr brg tu. org byr gaji ko xlh tlg pass kn ke. cl bhgian brg ckp ad brg smpai x pstu srh cl dlm msa stgah jam lg, mslhnya x smpat ckp apa da letak. kuang asam punya pakcik 😑 sila ambil tindakan yew. macehhh

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2:36 am EST

Pos Malaysia poslaju erb137911833my

ERB137911833MY
Tolong jangan bohong pasal tak ada orang di rumah.
Saya tak keluar pun dan ada di rumah pada hari 4 Januari sampai sekarang pukul 3.30 petang.
Saya tidak terima pangillan dari orang pos yang hantar barang ini. Tak bunyi loceng rumah dan juga tak ada " delivery arrangement notice" di pintu.
Tolong hantar barang ke saya pada hari Isnin 6 Jan.
Patut lah Poslaju banyak rugi sabab ada ramai pekerja yang malas dan bohong pasal delivery.Bila tak hantar, dia kata hantar.

"Jan 04, 202001:24 PM
Delivery attempted. We found premises closed and left a Delivery Arrangement Notice. Item will be kept for 7 days. Please contact 1-300-300-300 or the number on the Notice for delivery arrangements.
Pos Laju Segambut"

Jaswant
[protected]

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12:37 am EST
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Pos Malaysia barang order saya belum diterima

Account Order History
ORDER INFORMATION
Order Details
Order ID: #83221
Date Added: 22/12/2019 Payment Method: PayPal (Visa, MasterCard, American Express, Diners Club)
Shipping Method: EMS Courier (Insured courier shipping)
Tracking number: EN055293604JP
Payment Address Shipping Address
Mohd rusdi
Lot 903 lorong taman nik
kota bharu 16100
Kelantan
Malaysia Mohd rusdi
Lot 903 lorong taman nik
kota bharu 16100
Kelantan
Malaysia
Product Name Model Quantity Price Total
Casio G-Shock Frogman 35th Anniversary MAGMA OCEAN Limited Model GWF-1035F-1JR 3375- 1 ¥83 600 ¥83 600
Sub-Total ¥83 600
EMS Courier (Insured courier shipping) ¥3 100
Total ¥86 700

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3:05 am EST

Pos Malaysia service complaint

3 january 2020@3.40pm saya berbaris lama dalam keadaan panas di pos laju Blok A, Aras 1, Kompleks Pentadbiran Kerajaan Persekutuan, Jalan UMS, Sabah, 88450 Kota Kinabalu, pelanggan depan saya buat road tax juga tetapi mengambil masa dalam 40minit dan tiba giliran saya, perempuan melayu bertudung tersebut mengarahkan saya untuk ke JPJ. dalam keadaan lama berbaris dan panas saya amat tidak berpuas hati dengan layanan staf tersebut. Saya harap staf tersebut tidak sambil lewa dalam melayan pelanggan

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9:44 pm EST

Pos Malaysia barang belum sampai

saya punya barang sudah tiga hari kata "consignment dispatch out from transit office", tapi tak sampai-sampai dekat sibu, tolong check tracking no. : ERB115596556MY, saya punya barang order pada 28/12/19, 30/12/19 barang sudah dispatched out from pos laju bandar dato onn, tapi sudah 4 hari, belum nampak barang sampai pos laju sibu, kenapa macam ini punya, lamanya barang dari jb ke sibu dengan menggunakan pos laju, adakah keadaan ini normal?

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Khaira Anisa
, US
Jan 04, 2020 3:05 am EST

Hak org jgn la nk peram lme2 kat poslaju tu.kol poslaju yg area damansara damai pun line bz gak.semua poslaju 1 malaysia ni mmg same je ke line bz?bengang btol rase.dah la tu brg penting!posmen2 seklian jgn la pemalas sgt ok?tak kan setiap poslaju ade 1, 2 ketol je posmen?

K
K
Khaira Anisa
, US
Jan 04, 2020 3:02 am EST

Kol custemer servise pun mcm harey! Kol byk kli asyik jawapan yg same je.line bz.kpale hanggok korang la!bongok btol.aku nk kena tggu smpai ujung taun ke mcm mne bru dpt barang?.$&#*#&:$;😡

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A
4:48 pm EST

Pos Malaysia item tracking not update

My item tracking does not update since arrived at poslaju sibu 1.12.2020 which are working day on 2.2.2020 but still not yet delivered to politeknik Mukah. Please update because student cant directly get their item because the item have to pass to admin first before it goes to them. please kindly delivered the item today or before 6.1.2020. Take a lot working day the parcel not moving.

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9:32 pm EST

Pos Malaysia Bad service from poslaju branch pulau tikus

One of your staff named fakhri from pulau tikus poslaju. I dont know what is wrong with him. Today 2nd january, 2020 at 0930hrs. I went to the post office to buy wang pos for my retention of name. Staff lain okay saja layanan. And after I got finish filled up all the form, me and my friend tunggu di kerusi while ada kaunter kosong yang boleh bagi servis. And this mannnn, looking at us and tanya dengan kasar. Eh dah siap belum? Then saya jawab yes dah siap dan bangun pergi ke kaunter dia. Then dia cakap lagi. Dah siap tunggu apa lagi?! Eh hello why must u cakap kasar? Macam mana saya nak pergi ke kaunter sedangkan ada customer lain yang u kena layan dulu? Then if I potong queu, orang akan marah and u akan melenting sekali lagi bcs kononnya saya tak menyabar. For sure akan cakap macam tu. U letih sebab kena kerja? Eh hello u know what? Saya dan kawan baru saja habis shift tahu. 12 hrs working. So tired you know. Both of us also sleepy. But still boleh senyum dan talk nicely. Could u please talk nicely and politely? How ifffff kena pada adik beradik you! U marah tak?! Front desk should be senyum dan ramah. Bukan suruh layan sampai kena tolong buka pintu pun. Just talk nicely. Where is ur manners encik fakhri? U dont deserves to be at this position with ur attitude. Dah la datang kerja lambat. Lagi mahu buat muka masam and marah marah orang. Staff lain muka masam jugak but still boleh layan customer elok dan baik. But u I am sorry. Too rude. No manners.

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6:46 am EST

Pos Malaysia service problem

saya nak buat aduan pos laju pasir gudang di iskandar halal park buat kerja sambil lewa. saya pergi pos laju nak ambil barang, mereka bagitahu barang da dalam perjalanan buat penghantaran tapi bila check tracking ia masih di pos laju. bila saya tungu di rumah tetap tiada barang yang sampai. da banyak kali jadi macam ni..kenapa ya pos laju semakin tak laju?

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Phone numbers

1300 300 300 1300 225 258 More phone numbers

Website

www.pos.com.my

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