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Pos Laju Customer Care Service


Pos Malaysia Berhad

Dayabumi Complex
Kuala Lumpur
Malaysia - 50670

Customer Support Phone Numbers

1300 300 300(Customer Service) 49 61
1300 225 258(On Demand Pick-up Hotline) 21 38
Mon8:30 AM - 8:00 PM
Tue8:30 AM - 8:00 PM
Wed8:30 AM - 8:00 PM
Thu8:30 AM - 8:00 PM
Fri8:30 AM - 8:00 PM
Sat8:30 AM - 5:00 PM
Pos Laju is the leading courier company in Malaysia

Pos Laju Complaints & Reviews

Pos Laju / cheat to attempt delivery

richschmiley liz on Feb 13, 2019

Dear poslaju bayan lepas area I am very upset on your courier service to my place. Every delivery left sorry card to my post box. I was at home every day but still not make any delivery to door. The service is to deliver to door. Yet still left sorry card. This is not my first experience. Every...

Pos Laju / services

Dolly Rantak Jmk on Feb 7, 2019

My items unsuccessful delivered due to premises closed. I went to collections counters and I'm waiting for longer time for the service. After a long time, then they said that my items are in deliveryman hand. On the next working day, I contacted deliveryman and he said he not delivered in...

Pos Laju / delivery to the wrong person. I havent receive the item but tracking detailed status already delivered.

Fanly Soh on Feb 4, 2019

Status barang diterima: 31 jan 2019 (11.55am) Item delivered to: firdaus (orang tidak dikenali) Nama penerima asal: solehah binti roslan (01123323457) sk desa petaling, jln 2/125, taman desa petaling, 57100 kuala lumpur. Tracking no.: er850467415my Harga barang:rm65 Barang: kad kahwin...

Pos Laju / post over the counter on 23rd january 2019, but no progress until now

Hazimah on Feb 3, 2019

Posted over the counter to Brickfields poslaju on 23rd January 2019. Today is 4th February 2019 and still no progress when checking online. The tracking number is ER744445427MY. The address on the consignment note: Muhammad Nurul Faezze No 2206, Taman Samudera, 32040 Seri Manjung...

Pos Laju / mobile

Azu Sue on Feb 2, 2019

Barang sampai kat dungun hari khamis lagi 31hb tapi bile call dungun nk pergi amik direct cakap barang dh ade dalam kontena..masalahnya sistem masuk pukul 11pg..i call dri pukul 9pg..cakap barang hantar kat paka..tanya kat paka cakap barang blom terima lagi..sampai hari ni belum terima...

Pos Laju / customer is not first!!

Rina Ikram on Jan 31, 2019

I came to poslaju alor gajah on 1st february at 130pm to pick up 2 items but only got 1. There were no people at the counter when i arrived but i have to still pick a number n wait. I couldnt get the other item because it just arrived and havent yet processed, according to the person at the...

Pos Laju / unethical behaviour and service

Hasanah Azman on Jan 31, 2019

I received 2 packages from Poslaju on the 30th of January 2019 at my home address (No. 58, Jln. Sri Klebang D/3, Bandar Baru Sri Klebang, 31200, Chemor, Perak). I was not home to receive the packages as I had important prior engagements outside. Instead of leaving me a slip or attempting...

Pos Laju / parcel stuck at klia hub

See Meng Leong on Jan 30, 2019

My parcel ER842842366MY stucked at kLIA hub since 26 Jan 2019. There were 2 parcels being sent out to the same address on 25 Jan 2019, I had received one of them but the above mentioned parcel seems being sent to a different location and stucked for few days. Please proceed to deliver my parcel...

Pos Laju / missing parcel

alli666 on Jan 30, 2019

Hi Poslaju, I had a parcel with the tracking number EN274018551MY supposedly delivered to me on the 23rd of January 2019 between 5-6pm (based on my tracking of the parcel online). However, to my horror I found out today that someone had accepted the parcel on my behalf without my...

Pos Laju / delay goods delivery

Nurhidayahmustafha on Jan 30, 2019

Hi All, I am very frustrated with your service as my goods should be post out since 23 Jan 2019 however until today still no updated in system. I had been calling to your customer service twice still nothing settled. This is first time I face this kind of problem with your side. I had...

Pos Laju / parcel stuck

euro one on Jan 28, 2019

Date Post : 25/01/2019 Tracking Number. : EN387602336MY. 1) I would like to know why my parcel was stuck, is it my parcel broken or missing or wrong address? 2) Let me know when the estimate arrive? Parcel post from Puchong to Sandakan Sabah 3) My number : 0122768613 Customer number...

Pos Laju / missing parcel

C n on Jan 28, 2019

I'm sender, i send my parcel on date 8/1/19 at poslaju nilai.But until date 12/1/19 my receiver contact me n told me didn't receive parcel.I call and make report, they say will call me and inform the status for my parcel.They told me polaju nilai has confirmed already sent out my parcel...

Pos Laju / terrible customer service

Grace 97 on Jan 28, 2019

I have been called wangsa maju branch for parcel status, wanted to request the delivery man whether can send it earlier as lately will not have people at home. However, there's no one answering my call even I called for 10 times and it's not the first time where they always never pick up...

Pos Laju / I still waiting my parcel, lost my parcel

Ang Gelly on Jan 26, 2019

Hi, i'm online at shopee purchase the skin care ‘sulwasoo' product, but I get the email from shoppe said already delivered and give me the post laju tracking number er773140643my, I try to waiting quite some day, still not body call me send the parcel to me, in shopee detail record...

Poslaju / parcel er752798474my

Muhd Haziq on Jan 25, 2019

Pada 26/1/2019 poslaju hantar message kata suruh collect barang kat kaunter. Yg pelik nya kita orang ada je kat rumah tp kenapa tak ada poslaju yg datang masa tu, tiba2 suruh collect kat kaunter. Lepas tu kita cal bagitau kita orang ada kat rumah, maybe dia hantar pergi alamat yang salah...

Pos Laju / mistake in delivery

Nor Adibah on Jan 24, 2019

Hi, I'm Adibah and I would like to make a complaint about wrongly attach consignment note. Two days ago my colleague went to pos laju and pick up on our return parcel. Apparently, pos laju attached the wrong consignment note. We have paste the address (Bayan Lepas, Penang) on the box but...

Pos Laju / parcel tak dapat

Armani97 on Jan 23, 2019

ER734666945MY EP553287009MY Tolong parcel ni jgn dispatch out mana2 dah..saya boleh amik sendiri di poslaju kulim..klau nk tunggu poslaju hantar mau bertahun..sampai ada parcel saya dh lepas miri...nasib seller baik hati hantar skli lagi dkt saya ..dekat tracking no ckp dh arrive at...

Pos Laju / barang rosak sampai kat customer

Zai Chie on Jan 22, 2019

Saya seller shoppe, saya kesal dg ape yg belaku, slalunya saya pos barang tak pernah jadi, kali ni jadi dekat customer shipping ti mukah sarawak, brg saya dah wrap cecantik tebal2, macam mana boleh rosak jugak, skrg sye kena ganti untuk customer, saya rugi. Siapa nk claim bg pihak...

Pos Laju / mistake in delivery

Shanmuga jothi on Jan 21, 2019

Hye good Evening, I, Shanmuga Jothi, posted ( tracking number: EP591411470MY) an item on the 17th January from Brickfields to Masai, Johor. But i noticed the consignment was sent out to Terengganu, so i called the post laju careline at 1.53pm, and talked to Miss Wati who told me that the...

Pos Laju / parcel delivered to wrong person

levvier_621 on Jan 19, 2019

My parcel no: ER387784894MY I ordered from SHOPEE and waiting for my parcel for a long time. But the tracking remark as "item delivered to Chong". There's not Chong in my family, and my family did not noticed pos laju's delivery around my house during the day. I do not know who's the Chong...