The complaint has been investigated and
resolved to the customer's satisfaction
Port Noarlunga SouthBad service

Kerry Tume from Biolase Systems, also of Tume Laser Pty Ltd and also of

Clinilase - did not deliver equipment that I paid for

Kerry Tume from Biolase Systems, also of Tume Laser Pty Ltd and also of

Clinilase - did not honour an agreement for me to distribute his lasers

The following is a summary of the issues between Kerry Tume and myself:

1. In September/October 2005 I negotiated with Mr Kerry Tume of Biolase

Systems to produce two lasers.

2. I paid a deposit of $5, 255.00 to Kerry Tume along with a Distributorship

Fee of $10, 000.00 to distribute his lasers throughout Australia and New


3. In December 2005 I notified Kerry Tume that he had failed to meet the

obligations agreed between me and I requested the return of the $16, 000.00.

4. I further indicated that if the Deposit and Distributorship monies were

not returned to me by January 2006 that I would pursue Kerry for further

funds and take legal proceedings against him. A break down of "further

funds" are as follows:

Advertising (for distributors) $8386.47

Travel (to Adelaide) $577.67 (for myself and 3 distributors)

Accommodation (In Adelaide) $755 (for myself and 3 distributors)

Food (Whilst in Adelaide) $276.02 (for myself and 3 distributors)

Car Hire (In Adelaide) $166.75

Sub-total = $10, 161.91

Grand total is therefore =$25, 416.91

5. During April and May 2006 I engaged AMA, a debt-collecting agency in

Adelaide to retrieve the money. They couldn't unless it went legal. Kerry

Tume told the agent from AMA that if I did go legal he would simply declare

himself bankrupt.

6. During July 2006, I engaged a solicitor in Adelaide to engage another

debt-collecting agency, which he did but to no avail. Tume again cautioned

that if I went legal he would declare himself bankrupt.

7. To date I have not seen the return of the monies.

8. I understand Kerry Tume is doing well in his laser business in Australia

and America and there should be no reason for him to continue this


9. The agreement between Kerry Tume and me was wholly verbal and although an

agreement was written up (as a MoU) and sighted, it was never signed by him.

10. I have kept bank statements and receipts to confirm my outgoings as per

the above, and have several people who would be willing to testify that my

complaint is a true and accurate one.

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