Popeyes
reviews and complaints

My husband and I picked up food at this restaurant on 9/14 @ 6:20pm our order # 6090. The young lady that waited on us did an excellent job and deserves a HUGE raise. She was not only taking orders at the register she was packing up all the orders and then she would run out back when the timer went off and put food up to be sold. There was someone out back doing the cooking but evidently he couldn't be bothered. At no time during our wait was there less than five people standing in line waiting to order. She would take four orders and then stop to pack those and send customers on their way with a smile. I watched her do this time and time again. Please hire some help! Two employees on a Friday night at dinnertime is not enough. This is how it is every time we go to this particular restaurant.

Jessica herrera at the store on baseline and I 10 in guadalupe as is a very rude and racal person she was very loud and condescending when asking multiple questions about menu then she said when I asked for what kind sauces yall have she said why don't I just put bbq sauce on it isn't that what you people like I am african american and am very insulted I demand something be done

I-35 and Sam Bass road location is in question. This location is in Round Rock, Texas.
My friend and I have eaten at this location twice. Within less than 10 days the individuals employed at this particular location, have not done our order justice. Both times they have misplaced our order and we had to reorder the same thing.

The people who are employed here have a "Don't care attitude". And the Manager Ms. Ramirez was no help to us at this time. I would recommend a complete terminations of this store and begin over again with people who will do a public service in the food industry.

If this service continues this store will not be profitable and your business is in the red not the black.

I went to Popeye's drive-thru, no one came and responded. I had to drive around to the pay window. I paid for my food. She told me to drive around and someone would bring it out because they had to cook more spicy chicken. I waited in the parking lot for someone to bring my food out they never did. I was in that parking lot for about 45 to 50 minutes before I drove back around through the drive-thru and had to wait four other cars to place their orders. Once I got to the window I explained to her that no one came out to bring my food. She said Well ma'am it's the chicken just came up. I said but I was told 15 minutes, she said you were given the wrong information. This information was given to me by the manager she was not apologetic at all, pretty cold-hearted. And pretty much gave me a refund and sent me on my way.

Me and my Husband went to popeyes in york pa at 1045 Mt Rose bought a 4pc meal got the reciept went home chicken wasn't extra crispy or hot called manager never called me back and whoever answered the phone said there was nothing they could do poor service. I feeled the survey out on the back went back and asked how come a manager never called back they said he never answer complaints. Seriously? I hand my survey in for the free items on the back as long as i purchase a soda for $3.89 even a 2 liter doesnt cost that much. I experienced poor managament service, Team Member service and over charge for a large soda. I am not a happy customer

Monday Aug. 20- 6:30 p.m. after shopping at store #11992 in crestwood, il, since it opened several years ago i have never been treated so rudely by staff! I placed my order and the "clerk" asked if i was sure that's what i wanted "did i read the coupon?"
yes, and i have used the same coupon many times before- they asked if i was sure that's what i wanted? i replied "every time I come here." they said the company
changed its policy on coupons I asked "the company or the franchisee?'
They didn't respond- another (older) clerk whispered to the clerk and they then
filled my order properly which had been rung up to my specification!
the next day i stopped at a different popeyes which i have frequented and asked about
coupons they remembered me as a regular and said nothing has been changed, but
they have heard comments about the shop in Crestwood!

The cashier Leandra Cohr who served me this Aug 22 at 1283 E Leland road in Pittsburg Ca was so rude, she throw the plate in my face when I told her she was rude I almost called police. She was impatient because it took me a while to order because I'm not familiar with the menu. I was Asian probably she was profiling me as stupid and don't know English. She is a hazard to the company's image and a danger to guest. I have never been humuliated so bad before .

On July8 I went in the new store in Athens Al and ordered 4 pieces of dark spicy, one pint coleslaw, two biscuits and 1 large coke. To go. Got the coke, and it tasted flat and instead of regular was diet. I let that go as it was lunchtime in a new store and didnt want to slow down the process. Eventually I got my order and proceeded home. We opened the box Not dark but breast and wings, I let it go, I was home and didnt want to drive back across town until I looked for my biscuits. NONE. Damn, let's check the coleslaw, Not coleslaw but potato salad. Unreal. I ordered 4 items and all 4 were wrong. I looked at receipt. It was exactly my order. How could it be so wrong from counter to the back. I packed it up and went back to get my money for the chicken and biscuits and coleslaw, since I'd partially drank the coke and took a bite of chicken. I won't go back to any Popeyes ever. The spicy in my old hometown was making people sick, I thought since the store was new I'd chance it. Bye Popeyes, your service is lousy and food will make people sick

On July 20th I went into a Popeyes here in Orlando Florida and witnesses an employees go into the dining area and assist her mother with changing her son's diaper. Right at one if the tables while other patrons we're eating. She also used on of the rags that they clean the tables and counters with on her son's behind then throw the same rag back into the bucket of water, that she just cleaned and then tended to nother patron without washing her hands. Then when my husband said something she just said "I don't give a [censored] it's my baby ND if you don't like it then leave". Lao she there the dirty diper into the garbage bin in the dining area. I cannot believe that they will now use that rag on the tables and counters and everyone else that she waits on will be getting fecl matter on their food, money drink cups and any condiments she touches. No one would ever go to the Popeyes on SOBT in Orlando Florida unless you want to get suck and go to the ER.

Horrible experience
AB

Tonight I went to get dinner at 9:15pm at the ponca city Popeyes. I ordered a #2 combo with red beans & rice. A combo boneless wing box with fries. A side order of mashed potatoes and gravy and side order of French fries. I was asked to pull forward so they could make the wings. I pull up 10-12 minutes later lady comes out with 3 boxes and sauce and napkins all on top of boxes with no sack. I asked for a sack to put all my food in.. lady took order back in to bag in. (No problem) I decided to check my order and I was missing my side order of fries, & biscuit. On top of it all my food was really cold. So I asked to just get the biscuit and my second order of fries and asked for them to be fresh. The cashier sent manager to window the manager asked the problem I told her she said I put fries in box. I explained to her I got the fries for the combo meal but not the side order of fries I paid extra for the manager got a terrible attitude with me I asked her what her name was she said it's right here and pointed to her name tag.. name tag said ammie widener assistant manager. I told her I didn't appreciate the attitude and she said this isn't even an attitude yet.. cashier apologized several times even apologized for managements behavior.. i told manager I wouldn't return back to Popeyes if that's how service would be and she threw her hands up and laughed at me.. WORST experience I have ever had at any fast food establishment.. mistakes do happen and that's understandable but for management to act like that is unacceptable... Hope this situation is addressed and management learns a little customer service..

Thanks, Ashton Bohon

I went to Popeyes on 7/17/2018 at 6 :05 on my lunch break. When I entered the restaurant there was three guest in line with three guests waiting on their order.I ordered the 5 dollar box of boneless wings.I asked for a large mashed potatoes instead of fries.I waited on my order it's was 6:20 when I got my order.I open the box and I had fries.I told the young lady Jas that I was suspose to have mashed potatoes.She replied that wasn't what the screen said. I told her I couldn't help what the screen said I knew what I paid for.I told her I was the customer and that wasn't the right way to hand that.She picked my box up took the fries out and fixed me a lot mashed potato.When she gave me the potatoes it was like she threw them at me.I told her if she didn't like her job in customer service maybe she should find another job.The manager told her to apologize the damage had already been done.It's was then 6:25 pm .I spent my.lunch break to get bad service and dried out boneless chicken wings This was totally unacceptable..I had worked in restaurant management for 40 years.This kind of service and food is bad for business.

My wife went to Popeyes in Lawnside New Jersey ask about the boneless chicken meal that's going on that is $5 and the girl working started arguing with her and yelling at her when she was asking questions about it my wife called me and said she's not getting food from there and came home. If you would like to speak with either my wife or myself our number is [protected] we frequent this restaurant often and we always have issues with the employees there but we like the food that's why we keep going thank you for your time

I was at the Hazleton Pennsylvania store 2 times this month and left 2 times with no chicken. The drive threw crew was very rude because we needed to ask a question about the $20 meal. He made my wife and I feel stupid because we don't work there and just asked a simple question. The manager begged me to drop it. Popeyes service is awful there! Never again will I go to that store. Nor will we be getting Popeyes because of how terrible our experience was plus the next store is far away. I have a bachelors degree in law and my wife works in oral surgery but a drive threw member at Popeyes made us feel uncomfortable and uneducated because we wanted to know if we could split the ten piece. Shame on me for not knowing. This could go from a complaint to having my lawyer handle the rest. My email is [protected]@gmail.com if anyone would like to settle this awful experience before we proceed with the suit.

I ordered a $5 boneless wings special to go and took it back to my office to eat. The first four were fine but when I bit into the 5th one I immediately tasted something awful. I spit the bite out and was looking at some kind of gristly undercooked mass that turned my stomach. I threw the rest of the food out because I no longer had an appetite.
This happened on July 12, 2018 at store 11511 at 99 Spencer St. in Manchester Ct.

To be fair I have eaten there several times before and have always been happy with the service and food quality.

A refund would be appreciated. My total bill was $5.32.

I was an employee of Popeyes in Portland, Texas from July 6, 2017 until March 1, 2018. I took some time off to go visit my family and the area manager and the managers there approved it. When I got back I was told that I had to reapply, wish I did. Every time I would go to Popeyes to check what's going on and they were always telling me that the system is down but yet they have about 4 to 5 new employees.. come on what's going on...
The managers and the area manager don't want me back because I don't want to cook. I'm a disable veteran with many problems especially memory problems and I don't think I can handle when they back the orders like crazy-back to back. I don't wanna get mad or just walk out because I forgot an order...that's why I don't want to cook cause I don't wanna get frustrated. I was happy just prepping the chicken and washing dishes. The area manager for Portland, Texas Popeyes is very rude and she had her favorites. Her name is Elvia (don't know her last name)
I just want all the employees to get treated right because I wasn't.
Thank you for your time and hopefully something gets done!

I went to the Popeye's on Preston Rd at George Bush Tollway in Dallas on Friday at about 7:30 pm July 6, 2018 because Popeye's was having drumsticks special for $0.25. The Mexican manager refused to serve me and said there was no special on any drumsticks. I said ok and got out my cell phone and order a $3..9 chicken strip dinner. She refused to take the electronic coupon and told me to go get a paper copy. When i show her the electronic coupon she demanded that I leave. When I asked why she said I don't like WHITE MOTHER [censored]ERS in my store. I left. I will never return to a Popey's.

I will be suing Popeye's for racism. This Mexican woman was RUDE, NASTY and mean to me

I was a customer at the Popeyes in plant City on Alexander st, the managers and employees were all outside smoking and drinking alcohol. I noticed that the employees were outside for a very long time smoking and I also noticed an employee making a drug exchange in the parking lot of Popeyes. Most of the employees are very loud and rude using profanity and being loud.

The place is nasty. The workers are rude. Been there twice in past months and both time I have ended up having to go back because my order was wrong. Manager walking around like he don't Care. Was no where to be found for about 10 minutes. Looks like every body on drugs. Shirts hanging out not tucked in at all. Just very nasty restaurant. Will Not go back.

I am a current employee at the franchise Popeyes at 3308 Bragg blvd Fayetteville NC 28303 I haven't received a pay my card was registered wrong I finally got the rapid card straighten out and I been waiting on my pay it was suppose to hit today its still saying $0 on my card I need to get in contact with the Popeyes hr department my email address is [protected]@gmail.com

On june the 25th 2018 I stopped by the pop eye chicken on central and dunlap after work to pick up a ten piece box of chicken for dinner the chicken was real bad it was several days old and very dry I paid $16.28 for some chicken we had to throw out because it was so bad I would like a refund. We have eaten popeye chicken before I have never had any like this before we loved pop eye but after this I do not think I will buy anymore ever we will miss you too. Thank you.