Popeyes
reviews and complaints

A few weeks ago I experienced the worst culinary dissapointment of my life. First of all the wait for our food was interminably long and by the time we finally recieved our meal the food was cold. We ordered a 6 piece nugget deal which came with a side of biscuits and gravy. The chicken was greasy, overcooked, and lacked any sort of flavor. It was if they had deep fried a piece of rubber. I don't know what the hype around biscuits and gravy is all about, because these were disgusting. The gravy had seeped into the biscuit, but it didn't make much difference because it was already as dense and as tasteless as a hockey puck. I would rather starve than eat popeyes again. No really, I would.

A few weeks ago I experienced the worst culinary dissapointment of my life. First of all the wait for our food was interminably long and by the time we finally recieved our meal the food was cold. We ordered a 6 piece nugget deal which came with a side of biscuits and gravy. The chicken was greasy, overcooked, and lacked any sort of flavor. It was if they had deep fried a piece of rubber. I don't know what the hype around biscuits and gravy is all about, because these were disgusting. The gravy had seeped into the biscuit, but it didn't make much difference because it was already as dense and as tasteless as a hockey puck. I would rather jump off a cliff than eat popeyes again. No really, I would.

7/12/23 We ordered 10 piece box of CLASSIC chicken for $19.99 in the drive thru. Also, we had a coupon for $3.00 off of a $15.00 order. Once we got home we had a combination of SPICY & CLASSIC. The receipt said 2 wings...we had 4 wings & the chicken was over cooked, dry & very disappointing. The wings were nonedible.

We usually pick up the chicken sandwiches & have never been disappointed. We might order sandwiches again but will not be ordering chicken.

I would hope you would compensate us after this disappointing dinner.

Thank you for your consideration.

[protected]@yahoo.com

Popeyes #12490

2207 I - 45, Corsicana, TX 75110

ORDER # 98

On 7/12/23 around 3 pm. I wanted to try your ghost pepper wings in a combo. I got what I ordered, but, I must have gotten some wings that have been sitting under the heat lamps for some time. The flavors were there, but, they were very dry and over cooked. The biscuit was also very dry. The mashed potatoes with gravy and they tasted like instant mixes.

I will say the service was good and quite friendly.

The store I went to has only been in operation for around one year. Located on Cheney Hwy in Titusville Florida.

I was the only car in line and I think the only customer at the time.

We ordered online and paid for: 2 pc white meat spicy and Red Beans and Rice

2 pc white meat spicy and mashed potatoes/gravy

When we got there they had no order for us. They asked us to pull forward until they found our order. I waited 10 more minutes and finally went in and showed my receipt. She went over and picked the receipt out and filled it.

We got: 1 drumstick and 1 thigh and the other 1 wing and a thigh.

Also the speaker was not working so you pull to the window.

My take on this is don't order online and surly don't pay online.

2 employees were seated when I came in to get the order and no one seemed concerned about anything. I'm retired from pharmacy/manager and I know how things run. Mistakes are made but there must be an urgency to correct them. I am not mad and will continue to trade there. It is the only one close to our house. Just an FYI and nothing needs to be done on my end. Thank You Mike Cummins

I went to store number 13493 this evening (7/823) @ 7:03 pm. I ordered an 8 piece chicken meal, ALL WHITE meat. I arrived home and found I had been “stiffed”. I actually had three thighs (dark meat) and four legs; no telling why I did not receive 8 pieces. Maybe it is because I am white as a matter of fact! Anyway, I’ll go to Southern Classic Fried Chicken if I want to get a satisfactory order.

Richard Cobb

Union Parish LA

07/3/2023 8 pc family meal with beans and rice @ 4:30. Reading Road, Ohio.

This location had not got one order correct. Again today. I understand people make mistake. I sit there and watch if the even check the order? Then when you tell them its no correct you get attitude. I will not go to the other location in Cincinnati due to the same experience. As a professional my self I would want to know about problems. Not sure you do. Just the same I want to give feed back for Cincinnati, OH.

Why are the Popeye locations on Rice Street and the one on University Ave in St. Paul, Mn still closed to the public?

It's been 3 years now since the doors were closed in 2020 and the mandate has been lifted, so why are people still told to stand in line behind cars to order food?

Its not okay! Everyone doesn't have a car and people should be able to walk into a restaurant to order food.

This needs to be addressed, I'm not sure if they are doing this at Popeye location in Maplewood but if so, they need to stop.

This is bad business, and needs to be addressed. If you are elderly or on the bus or train and you decide you want to go to Popeye's, before heading home you will stand behind cars and wait your turn.

Disgusting customer relations and service to the community.