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App and service
I completed my order on the Popeyes app got to the restaurant and they said they didn't get my order. They said they could do nothing but charge me full counter price. I went out to the car and ordered again thinking it could be somehow my mistake. After reordering on the app again I went back in and they said no they didn't get the order and the only choice was full price. They would not let me talk to a manager or do anything to resolve the problem. Terrible service and no offer of any kind to help customer be satisfied.
Desired outcome: Fix app free 5 piece chicken meal.
They won't accept their own coupons
They have coupons in there app but won't except them when you are stuck in their drive-through line.
Read full review of PopeyesMerchant id 334769001887; multiple issues with this location.
First I am a loyal and frequent Popeye's customer (weekly normally). I really like the food. On Sunday 3-21-21 I went to the restaurant and the drive through was busy. So I go into the store. I stand there for several minutes finally a lady comes to the counter and says only the drive through is open today because there is only two of us here today. So I say ok and go out and get in line. Waiting in line I inform several other customers trying to go inside. About 20 minutes in the drive through I get to order. I specify what I want and it is repeated so all good at this point. When I get to the window I mention if they would lock the door customers will get in line. So I get home and of course my order is wrong. I have been going to this store since it opened. Just so you know. I normally don't complain but I have had issues getting the wrong food. I would appreciate a call and follow up. My name is Robert Howard my cell is [protected] Thank you
Desired outcome: Follow up call
Service
Visited the Limestone location in Springfield OH on Friday, March 19, 2021 at 640 pm to order dinner for family of 3. We went through the drive through which had a sign on the monitor which said credit card only. There was only 1 person ahead of us in line and 2 cars in parking lot. As we approached monitor the employee said they could not take any additional orders for 30 minutes to catch up on orders. When asked if we should circle parking lot or sit til ready she sarcastically responded whatever you want to do. For a fast food restaurant totally unacceptable. We drove 20 minutes to nearest location. With this customer service don't think I'll be visiting Popeyes again.
Incorrect orders 6 out of 8 times
The last 6 times out of 8 at this location we have had either the wrong item or the ordered item is missing items or the chicken has been under the heat lamps for far too long. Chicken was dried up and as a result it was tough. As a result instead of a 5 mile drive if we want your chicken we are forced to drive 25+ miles. On several occasions we have had to wait almost 20 minutes while our order was being filled.
Desired outcome: As a result of the above our purchases of your food is far less than our usual.
Refused service
I was in the drive thru I get to the ordering speaker and it hits 10:01, He says sorry we are closed. No one behind me and how many chicken sandwiches did they throw away.
Read full review of PopeyesFish sandwich/ always asks us to pay cash for our food
Spring Hill, TN Popeye's always makes us pay cash for our food, and we have never gotten the fish sandwich bc they always say they r out of them. Then, they add chicken sandwiches to the order, even if we don't order them, and ask us to pay for them. The guy that is at the drive thru he is disrespectful and calls my husband "boss" or "bro"-/that whole staff is incompetent and they never have what we order!
Restaurant closed during normal business hours
Twice I have driven about 10 miles each way to go to the restaurant on 12th street in Ogden and it was closed during regular business hours. Both drive through lanes are closed and the doors are locked with no exclamation posted at to why
Poor customer service and attention to detail
Complaint Location: Temple Hill (Iverson Street) Let me begin by saying on numerous occasions I have attempted to give this location my business. I think it is very unprofessional to walk in a business and employees are on their cell phone while attempting to assist customers. 3/14/2021 - Walked in the store. A small line was forming. When approaching the...
Read full review of PopeyesRest rooms
Uber DoorDash grub hub waitr and any delivery service I didn't mention. When you're customers are ordering food and requests delivery drivers do not have rest rooms in our vehicle. We must be allowed to use the restroom or we will be forced not to pick up from this chain
Tired of messed up orders
I'm tired, this is the third delivery screw up and i'm over it. The first time we had to physically go and retrieve the correct order after we waited over an hour for delivery. The second time I ordered a 2 piece and a chicken sandwich and got an 8 piecemeal. (no one answered the phone so we just kept it) now today I ordered a 12 piece meal and got 2...
Read full review of PopeyesCajun rice
Why would you get rid of one of the best side?
Desired outcome: Bring it back
No sauce with order 50% of the time
We have ordered in person and via Uber eats 4 times with C=Popeyes. We are in AZ 85355, so we are equally distanced between two stores. One near LAFB at Glendale and Dysart Rd and the other at Estrella Parkway and McDowell Rd. As new customers we were won over by the Sweet Heat sauce and the Blackened Ranch. Again, via Uber eats we have a wide range of...
Read full review of PopeyesThe store employee
I placed 2 orders online and paid for them. When I got to the restaurant, I gave the black guy employee the order numbers and the name. One order was under my daughter's name so at first I only gave him my own name, but then I did give my daughter's name too which verified the orders. He refused to give me the orders and demanded to see the phone's receipt...
Read full review of PopeyesFood/service
So I am not sure, who needs to hear this, but this is the first time I have ever taken the time to complain to a corporate office about the quality of their food and service. We have a few restaurants in our town and my daughter loves Popeye's. She loves your spicy sandwich and she loves your fries. She works at a place in town and goes directly to work right after school so my husband was ask to take her some food. I know that due to Covid you have to do everything through the drive-thru and its so crazy right now but I have attached a picture of the fries that my daughter received. This isn't the first time something like this has happened but it's the first to my husband who hates eating out and doesn't like for our kids to eat fast food anyway. He looked in the bag and saw the fries but the only way to say anything was to get back into line which was all the way to the road with cars so he went on. I am not sure what I am looking for from this email but I guess I feel better letting you know that this Scottsburg location is struggling. Multiple times only cash can be used and they have been out of soft drinks or something else. I called and told someone who answered the phone and she said come back and get a replacement but we live 15 min away and my daughter can leave work so it was out of the question. So maybe next time she goes through they will give her replacement fries. I guess only if they believe our story as the lady only said to tell them Dillan said she gets replacement fries. No name was taken. If you have any questions feel free to email me back. [protected]@gmail.com
Service
I used your app to order food last night at 740pm eastern time at the belair rd store in augusta ga and said they closed at 10 on the website and got a text at 9pm saying my order was canceled restaurant was closed, so I tried placing another order at 930 pm and got a text saying eta delivery 1002 pm then at 1015 and 1017 pm got text saying order wa...
Read full review of PopeyesInvalid popeyes gift cards sold in target stores for $25 each.
March 1, 2021 This is the second time I have sent you a complaint and haven't received a response. I purchased $250 worth of Popeyes gift cards ($25 each) from Target in St George Utah, on February 13th, 2021. Your stores will not honor them!! How can I get my money back from Target?, or from you. Target has written on the sales receipt "Cannot be...
Over an hour wait in drive thru line with only five cars ahead of me.
Since the original covid shut down in March 2020, my local Popeye's on Secor Rd. In Toledo, Ohio has been offering drive thru service only. There are usually four or five cars ahead of me, and my average wait time has been a ridiculously long wait of 20 to 25 minutes in line before It is my turn to pay and receive my order. With that being said, I have...
Read full review of PopeyesPoor customer service
While visiting the popeyes in Marianna, FL. I was the second person in line and the cashier Hayley, was taking the order for the customer in front of me. After taking his order she then stared at him and glared at him as he walked away and was rolling her eyes as if she were mad at him. I then approached the counter and began to place my order, after...
Read full review of PopeyesCharges for order not received
February 20, 2021, at 5:47 p.m. CST, I attempted to place an online order to the Popeyes location in Blue, Springs, MO. The order indicated it was going to the location on 40 Highway, Independence, MO. I cancelled that order and tried again for an order in Blue Springs, but again, it went to the Independence store. I tried for 30 minutes to call Popeyes in...
About Popeyes
Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.
The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.
In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.
Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
Popeyes Customer Reviews Overview
Another positive aspect of Popeye's is its customer service. Many customers have commended the staff for their friendly and efficient service, making the dining experience enjoyable. The restaurant's cleanliness and hygiene have also been praised, ensuring that customers feel comfortable and safe while dining.
Popeye's has also received positive reviews for its affordability. Customers have noted that the restaurant offers value for money, with generous portions and reasonable prices. The restaurant's promotions and deals have also been well-received, providing customers with even more savings.
Overall, Popeye's has received overwhelmingly positive reviews from customers who have enjoyed their meals, customer service, cleanliness, and affordability. The restaurant's commitment to quality and value has made it a popular choice for fast-food lovers across the country.
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Overview of Popeyes complaint handling
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Popeyes contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click up if you have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 4 4 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click up if you have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 17 17 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click up if you have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click up if you have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes headquarters400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Popeyes social media
Most discussed complaints
unsanitary restrooms and poor customer service! 48 (opinions to this review) My son hasn't gotten paid for working for you in over a month 2 (opinions to this review) Shorted chicken from 10 pc box missing 3 Thighs 2 (opinions to this review) drive thru problem 1 (opinions to this review) chicken strips 1 (opinions to this review)Recent comments about Popeyes company
My son hasn't gotten paid for working for you in over a monthOur Commitment
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