Popeyes reviews and complaints 1317
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food quality
Why does Popeyes USA franchise permit a Popeye's in my town to compromise the quality of their food. I travel often with my family to the US and have to wait until We're there to enjoy real Popeyes chicken. Here they do NOT have the Cajun Rice, Do NOT have the real bisquits, and the spicing of the chicken is not what it should be. I wrote to [protected]@hotmail.com twice but I never even received an acknowledgement of my complaint. I would appreciate if someone would respond.
don't go there
Man, what happened to Popeye's Chicken?! I stopped in the Amarillo TX. T.A. truck stop for a break on an 1100 mile trip. We don't have a Popeye's near us in N.M. so, it's always, well it used to be, a real treat to run up on a Popeye’s while on the road. After eating at Popeye's for 20 some years I was pissed off for the first time.
My main *** is the size of the chicken pieces & the fact that Popeye’s makes it almost impossible to reach them with our complaints.[I miss the days when Popeye's was just a little chicken stand & not another" You'll take what we give you" corporation]
I've found, as I'm sure you have as well, Popeye's isn't the only one that’s turned their backs on their core supporters. Taco Johns used to be a great little taco stand, now that greasy craps not fit to eat.
It used to be not long ago at Popeye's you could expect huge mouth watering crispy pieces of chicken & big fluffy hand made biscuits you could make a meal of. Now, at least at the Amarillo truck stop store, it's just the other way 'round. Little grezzy pieces of chicken, must of been polt hens, & hockey pucks for bis...It all boils down to, no bang for your buck...Popeye’s sold out...bummer.
The complaint has been investigated and resolved to the customer’s satisfaction.
Stay away from the popeyes on Pulaski Rd in Midlothian, IL. Their food always runs right through me like it's poison or something. I try to give them chance after chance. But it's like they don't clean their equipment or cook in old grease. They need a dime dropped on them to the health department. I love popeyes food, but THAT Particular store gives Popeyes overall a bad name. Not to mention the piss-poor customer service at that location.
Miss M
coowner
August 21, 2017 at 4:45 pm stopped in the crosby store on state hwy 2100, walked in and one man was seated in a booth with cell phone in use. He got up and walked behind the counter, said one minute, walked to cooking area continueing to use cell, came up front asked for my order which I gave him. removed cell and dialed a number and began talking, told me the amount of my order and I gave him my debit card which he swiped, returned card and slowly putting my two meals together, stopping work often while talking on cell. A woman employe came in while order was still in the making, time about 4:55. He bagged my order, then asked for my card again saying it did not swipe. At this time I told him if I were his boss that I would fire him now, he said with a smirk that he was the boss and co-owner. I then told him that he was stupid, that I was a customer who was paying his salery, rent on his business and again told him he was stupid, he said nothing and I walked out. I have lived in Crosby 8 years and have traded with this store since I or it has been here. We like your food very much but the help has been very bad before such as young man working the counter sitting with two or three of his friends at a table and waiting until I was standing at the counter a short time before waiting on me, and all the time kept talking to his friends as they helped themselves to cups and had a soda.
But today was all uncalled for by this co-owner.
If I return to the store and he is present, I will leave.
Thanks for taking my mail.
William Nicely
Stopped for first time at 86th st location. Ordered 4 chicken strips and fries dinners. One spicy. Got home no spices. No extra coleslaw as ordered. Very disappointed. Greasy and all batter. Paid over $36.00 could got steak somewhere. Won't go back. The employees acted like I was putting them out. Need to check on this Popeyes. Other people three complained too
I was really disappointed in the company Popeyes Chicken Morrpark CA. I ordered chicken from them and told that I wanted not spicy, but the worker provided spicy chicken and I didn’t notice it before. I was upset that they couldn’t provide normal order and mixed simply things. I decided to avoid them and wasn’t really happy about such attitude and services, so please post comments about your things with them.
On 6/08/2017 we visited the Popeye's Chicken in Keller, TX. We placed our order in the drive thru and was asked to pull forward because they had to cook our order of Wicked Chicken. She said it would be 3 minutes. We pulled forward and waited for 12 minutes. They finally cam out with our order. I asked the manager why it took 12 minutes for what were told would take 3 minutes. Her response was "We had to cook your other order (chicken breast dinner) because they had given the last breast to a customer that came thru the dive thru after us". I said isn't it customary to serve the people that had paid first. She said "I am sorry but that is what happened". I asked if that is all she had to say and she said yes. I then told her that I would be contacting her corporate office. She said "That is fine, do what you have to do"|. I called Popeye's when I got home". I spoke to a customer service rep that took all the info, . She told me that someone would be contacting me within 48 hours". It is now 6/15/2017|. I still have not heard from anyone from Popeye's:. I guess this shows the company's concern about their patrons (former now).. We will never go back because of their lack of concern.
Ordered our meals, 2 3pc tendors mild and 1 tender salad, customer number 144 on receipt. 23 people ordered and were served after our order and when we asked the cashier we were told that they were waiting on out tenders, 6 of the 23 people served were given the same meals (type of tendors ordered) as we had ordered and we were told that we would just have to wait until new batch was made. If this is how you prefer your franchises to be ran i can understand why i have never eaten at one of your franchises and never will.
Everytime I go to this store no matter what the time I get mess up services I went to the store after bible study to get some thing to eat the lady at the drive thur windows had a problem because I wanted a pie that was nt ready so she yell at me do you want to wait 7 mins if that what you are teaching your customer serves people when I return to work at my job board of health dept I will be sending someone out to check more then your services please give your staff more training on services and that store needs work.
I went to my local Popeyes and ordered dinner for my husband and myself. The advertisement showed each meal on a plate containing 3 chicken strips, onion rings, biscuit and 1 side. I assumed that this was a meal. I asked if a drink came with the meal and was told no. When I opened my food it was boxed. It contained 3 cold, dried strips, a biscuit and the side. I paid full price for a half priced meal. I'm very very disappointed in Popeyes. I usually get good service from this restaurant but this experience sours the taste in my mouth for Popeyes Chicken. We missed dinner last night and we were very disappointed. I think that I am due a refund, however I work and cannot go back and forth for what I already know would be an argument.
i am a was a new employee and the mod on duty does not perform well under pressure. needless to say i will not work for someone who yells at his employees in front of customers. my phone number is [protected] . julie is the other mod is nice. they were rob when the back door was left open for the trash to be taken out. if you have a manager on duty and he does not perform well when their is so few people in line and he can not talk to people in the right way then he does not need to be a manager.
On 6/08/2017 we visited the Popeyes Chicken in Keller, TX. We placed our order in the drive thru and was asked to pull forward because they had to cook our order of Wicked Chicken. She said it would be 3 minutes. We pulled forward and waited for 12 minutes. They finally came out with our order. I asked the manager why it took 12 minutes for what were told would take 3 minutes. Her response was "We had to cook your other order (chicken breast dinner) because they had given the last breast to a customer that came thru the dive thru after us". I said isn't it customary to serve the people that had paid first. She said "I am sorry but that is what happened". I asked if that is all she had to say and she said yes. I then told her that I would be contacting her corporate office. She said "That is fine, do what you have to do".
I called Popeyes when I got home. I spoke to a customer service rep that took all the info. She told me that someone would be contacting me within 48 hours. It is now 6/15/2017. I still have not heard from anyone from Popeyes. I guess this shows the company's concern about their patrons (former now). We will never go back because of their lack of concern.
I went to popeyes at the security mall location and they has the worst customer service i have ever experience.i went there today eichn is tuesday febuary 10, 2017 at around 7pm I ordered 8 piece meal they were out of breast they did not even have wings so the7y told me to wait for them to pull the breast finally they gave me my order and when i got home, i looked in my bag and there was no chicken breast and the food was cold .every time either i or my h3usband go there, either they make you wait forever, or they don't have something.that store needs better service and more respectful employers .
I use to work there and i seen it with my own eye the manger have female all behide the corner and doing his paperwork. I all so saw this same manger selling weed from out the jod also out his car! There are time when i be put on drive thru the manger come and take a credit card and void them out. Now i see what everything goes on even when my draw come up short and he tell me don't worry about and i don't even steal! this is a problem that this manger is still working there and when he do work he spend half of the day outside on his phone. If nothing is done i will be taken this higher then what it is! the manger name is zarryle brown!
rude and inefficient service
1. No one available at the cash counter to take customer orders.
2. After a wait of 5 minutes, finally I place order with cashier "rahim", who when I inquire about sandwiches, laughs and mentions in a very ridiculing manner in front of other customers also waiting to be served, that they have all types of sandwiches, incl, fish, chicken and even whole goat!
3. When I object to his behavior, he laughs and winks to his colleagues behind the counter and in the kitchen. I then asked for the manager, whose name was "hamza" and register a complaint about this flippant and insulting behavior. I did not see any willingness to address this issue or to reprimand this cashier and when I asked for a popeyes office number to register my complaint I was not provided one.
4. I have the next day complained to their website tel no. [protected] and recorded my complaint with "lailin", the customer service agent.
5. Since I did not hear from them, I called again on june 6th and again on 19th june, but got the same replies... 'we are very sorry, but we will forward the report again and you will hear from us soon'.
6. As for the tel. Contact or email of any senior people, I drew a blank. They didn't want to provide any.
My conclusion. Do not visit any popeyes chicken branches in canada as they overplay their halal angle to act arrogant and be rude to customers. !
In the past too, I have had issues with them not giving the right order or being sly and giving more wings or drumsticks instead of thighs and breasts, being very slow or giving stupid replies to questions. As far as I am concerned, I will not be visiting them anymore and will recommend the same to all my friends/acquaintances.
Worst sevice in fast food. Visited 2 times. 1st time was at 9pm. Legs and thighs not available.
2nd time I ordered 16 piece legs and thighs mild. Recieved a 12 piece mixed spicey. The young kid repeated my order 3 times and still got it wrong.
The hire teens that don't care, and are just there for a paycheck. When talking to the manager on the phone, he seem not to care either.
To sum it up, we paid for 16 pieces and got 12 which was mix and spicy wich is a 4piece ripoff!
cutting blade chip in creamy cole slaw
Last sunday i had purchase a take away set of popeyes chicken and biscuit from the new outlet at Changi International Airport Terminal 3. This includes a creamy cole slaw, which had a piece of metal chip that resemble a cutting blade. Lucky enough i bite on it before cut my mouth or swallowed it. It could has been a disaster to have swallowed it. I tried to give a feedback to the company through it website but its online feedback channel is just as bad. Hence i stumbled upon this website and hope to get a reply from the company. I still got the metal chip with me and hoping they will be interested to identify how it could have ended in the cole slaw, to avoid potential hazard to consumers.
Hello I have never had any popeye's chicken we don't have any popeye's in NH so I can I try the chicken if there's nun around we have KFC no other chicken eating place's around (Boston chicken) I don't like so how are we to compare
John
Friday June 13th.I purchased a 3 piece Chicken dinner with mashed potatos and tea for $7.00 at Popeyes Chicken on University Dr.in Huntsville, AL. I ask for sweet tea and spicey chicken, when i got home and ate, the Chicken was so greasy and was not spicey, my tea was unsweet, I was very disapointed with my meal, I was not able to take it back at that time.I had been to the Doctor that day,
Thank you
Mary
service, and prduct
On 5/30/08 I went to Popeye's to get an 8pc bucket, a shrimp basket, onion rings, two pieces of spicey chicken, and a soda. I waited 45 minutes for my meal to be prepared, after bringing my meal to the car. I had to go inside to get my soda, that they had forgotten. Once getting home, I realized that they had forgotten my two pieces of spicey chicken. I returned to Popeye's shortly after, to inform them about my chicken. At first they did not want to supply me with the chicken i had brought, so i had to pull everything out of the bag including the proof of purchase. Once pulling the items out and opening them infront of the cashier, I had realized that I had recieved two pieces of shrimp in my shrimp basket. The cashier gladly gave me my two piece, and added a few more pieces of shrimp. I finally return home, to finally enjoy my meal with my family. I picked up a piece of breast to bit into it, to find short black pieces of hair fried into the skin. Every member in my household has long hair, at this time I realized that one of the workers(female) had short black hair. At this point I said, just forget it and threw the entire thing out. This whole mess took a total of almost a hour and a half.
I would like to know where is there a Popeye's Chicken in NH I hear about it on TV the only thing that is in NH (KFC) (Boston market) for chicken. and I don't like (Boston Market) never have never will. so where is (KFC) competition or is it that (Popeye's to chicken) lol for the competition
John
I also had problems with Popeye's. I am a disabled, Catholic Priest. Like most priests, I am a senior citizen. I happen to be a retired naval officer and presented my military ID.
I usually get either a military or a senior citizen discount. This time I got a rude attitude, no water, [the company says they were out of small cups], and a long wait for my four orders. I eat our a lot and will most likely avoid Popeye's in the future. I did find the place was busy, but perhaps with such rudeness, the business will not continue at the rapid clip it was today. I was a bit taken back with the service and the rudeness. I did want the cup of water to take a pain pill. I walk with a can because of a broken leg. I know what it is like to serve the community and this was not the best of service.
food
I went to Popeye's in Pearland on April 29, 2008 about 9pm to order some food for the family. Food tasted fine, but by 2am that morning, my husband and two boys were sick to there stomach and all of that next day, and my oldest one continues to be sick two days later. I went back to get a refund for that meal, with receipt, and the manager refused to give me a refund, and said in order to receive a refund, the food had to be returned. They ate it, dummy! That's why they are sick. I didn't get sick, because I didn't eat that crap...Money is not an issue, but the fact that I paid $20 dollars for a meal that made my whole family sick, makes me angry. Even more so, is the fact that they wouldn't give me my money back. I won't be going there again, and plan on passing this along to a long list of email friends. One more thing, I was disgusted when I walked in the restaurant, and the food preparation area was filthy.
cockroach in meal
Finished eating, then find cockroach in my drink! The employee’s attitude is, so? So you found one, we usually just brush 'em off. Popeye's corporate attitude is that it is not their problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
WE HAVE ALWAYS LOVED POPEYES. HOWEVER, THE 3 LOCATIONS IN OUR CITY IS NASTY. THEY EVEN SHUT THE ONE NEAREST TO US DOWN FOR 4 DAYS. IT HAD SO MANY VIOLATIONS...SOME ONE NEEDS TO COME OUT AND INSPECTEIR STORES AND SEE THE NASTY PLACE. I AM SURPRISED THEY ARE STILL OPEN. WE HAVE A SEGMENT ON THURSADY NIGHTS ON OUR LOCAL TV STATION THAT TELLS ABOUT NASTY RESTURANTES. POPEYES IS ALWAYS ON IT. PEOPLE REALLY PAY ATTENTION TO THE REPORT AND THEY DON'T PATROIZE RESTURANTES THAT ARE ON THE SHOW.
PLEASE GIVE SOME ATTENTION TO THIS .
THIS LOCATION IS IN LONGVIEW, TEXAS
poor management, and health cond.!
I recently ordered food at this particular location, and the worker that serviced me did not have any type of professional or customer service skills. I felt like no employees cared for customers like me. There seems to be a great deal of personal attitudes by the employees and mostly the managers. I have a brother in law who was terminated from this location for confronting the manager of how she was treating him. By my past experience of working at a fast food restaurant, managers can take authority's way over the limit. Today, when I took my brother in law to pick up his check, which they get paid on fridays, as one of the managers was leaving, my brother in law asked if he can get his check, she replied, "You will have to wait until Dave gets here because he should also have a key to the place where the check were located". We wait 20 minutes and Dave shows up, for some reason he doesn't have a key, so now my brother in law had to wait for his check for 2 days. I feel like that shows a lack of professionalism and poor management. Since he received his check 2 days later because they had to receive it at a meeting, he was late on a couple of bills that he was charged late fees for because he didn't receive his check on the day he expected, (Friday). Also, this location has a problem with making customers wait in the drive through for 25 minutes or more. Usually when a customer walks into a restaurant, they expect a clean environment in order to eat there. But due to the lack of cleaningless, number of costumers complained or complains about this particular restaurant. I feel that this location should be heavily investigated and that the workforce development should investigate the managers and their way of treating and training their employees deeply, termination requested! And new management that cares!
I agree 100%. I visited there around two months ago and the staff were playing around acting very childish. They botched my order completely and when I tried to talk to the manager ( who was also playing around) he gave me the run around. I had to throw away the chicken because it was soaked in grease and I had ordered no thighs and out of the 10 pieces there were 6 thighs. I have never been back the since
upset stomach
My husband and I have eaten at the "new" Popeyes restaurant twice. The first time I had a terrible stomach ache only - but last night I had diahrea 5 times or so. I had terrible pains, and sweats all day today. I don't know what is in the spicy chicken batter but something isn't agreeing. My husband has a much higher tolerance than I do and he also had the same result. I am just glad that we didn't feed my son the chicken. Since he isn't a "spicy" eater he just had the biscuits and mashed potatoes. It's a shame that this keeps happening because I totally like the flavor of the chicken. Unfortunately I can't take a chance in the future. It's not just us either... I asked someone did they eat at Popeye's yet and his response was yeah but it gives you an upset stomach. (his wording was different). I surely hope this doesn't happen to anyone else.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just woke up at 2:00am with heavy diarrhea! I had Popeyes early where I only ate one piece of chicken and threw the rest away because it didn’t look right. Food poisoning, just great 🤦♀️
I am done eating at Popeye’s. I had it last week and I never thought for a moment that it was the chicken and boy was I wrong. I thought I had the stomach flu. My stomach was making noise as if a plumber was working on my insides. Then I read it is halal meat. No way I don't eat that stuff! Furthermore, this episode last 5 days. Disgusting! I am truly not a fan of eating out after this I will make it myself. Laxatives take longer to kick in. I hope you will take the advice given and save yourself from using unnecessary sick days.
Yeah their chicken doesn't go well for my stomach either, but you do realize that halal meat is the same as regular meat right? The only difference is the way its slaughtered.
I agree with the original poster. It's not that the food isn't fresh or tasty or prepared well. The issue is that there is something in the ingredients that is upsetting stomachs. I believe they use MSG heavily in their seasoning and that is what is causing stomach upset. It doesn't matter whether you are getting the spicy or mild either. Great tasting chicken otherwise but the tummy can't take it.
This could happen in your own home. Sometimes, things just do not sit well on your tummy. Heck, I have had ice cream do that to me. It is no way means the place or the food is bad. It just means it did not jive with you. I swear, people act like their own food never made them poop.
scam and cheating!
I stopped to pick up a 10 piece meal advertised at $13.99. When I got it home, there was one back, one wing, five legs and three thighs. I'd love to see the original chicken. I had incorrectly assumed that Popeyes would have North American standards where a 10 piece chicken dinner would include all the pieces of one chicken (one back, two breasts, two wings, two thighs, two legs) plus one additional piece (probably a wing if it was Popeyes), not whatever the ### with the tongs decided to put in the box. Their owners, management and staff need to be educated on North American Standards.
I personally apologize for this type of experience at ANY Popeyes Chicken & Biscuits restaurant. We treat our valued guests a whole lot better than this in the Shreveport/Bossier City Louisiana area, Longview, Texas area, and Texarkana, Arkansas area. And KFC is not an alternative, they suck.
Scott Blake
you guys are losers complaining about chicken, get a life!
June 28/08
I went to popeyes at queenston road in Hamilton and ordered 24 chicken to go. When I came home and counted the chicken peices I was short of 5 pieces. My phone number is [protected]. Please email me the telephone number of popeyes on queeston road.
I had a similar experience. I had ordered the Chicken & Shrimp order with 2 biscuits and mashed potato as a side order. The trainee just handed me the bag without the drink or mashed potato. When I reminded him about the missing items, he just said "Oh" and gave me the rest of my order. I asked him if he put in the biscuits, without even checking he assured me that it was there. When I reached home I found the biscuits were missing. I lost it and when I called the supervisor to give him a piece of my mind he hangs up on me. I drive up to the store and confronted him, by telling him to keep up with North American standards, he just argued with me without even offering to compensate for my time and effort. Adding insult to injury, the trainee jumps in saying that it was my job to check my order. I guess "Popeyes" and customer service don't go hand in hand. Any Tom, Dick and Harry with a few dimes in his pocket can buy this franchise. Moral of the story try and avoid this franchise, KFC is a good alternative.
lack of commitment and greed!
Sadly, a manager at Popeye's Chicken was killed during a recent robbery in late January 2008. May God bless and give peace to the victim's family. My complaint is against Popeye's for only offering a mere $1000. reward for information about the criminals who senselessly took this young man's life. Merely posting a $1000. reward clearly highlights Popeye's Restaurant's lack of commitment and greed. Of course, citizens should come forward without rewards, and many do, however low reward amounts like this, especially from a multi million dollar company like Popeye's sends a message to the community that they lack honest commitment to the community and that profit is more valued than human life. Maybe, this is a harsh, but I believe that a $1000. reward sends a harsh negative message to everyone, especially the family of the victim. Popeye's is now off limits to my family and hopefully my friends also. Maybe Popeye's will reconsider their poor decision and reprimand the official that made this initial decision.
50 cents for water & flour
I'm appalled of the amount of gravy they put on your potatoes, and when you ask for a little more gravy they want to charge you 50 cents. I can't believe it when they want to charge you 50 cents for some water & flour, so I quit patronizing this Popeye's Chicken Restaurant.
Thanks for reading.
Clifford Ratliff
I went to the popeyes in Carrollton Texas and asked for the catfish fillets and OMG! when I got home and open the box I realized there was nothing but fries and then I asked my friend we should go back and get the my actual order, then we looked into the fries and realized they had actually put the catfish fillets and they were smaller than my pink finger, Im so upset about this for taking 6.59 of my money for that. First think my friend did was to laugh at me for being played a funny joke, but It wasnt a joke...
I was in the 38th & keystone restaurant on 12-12-2007 approx around 11:00am to purchase a large order of red beans and rice. this was all i had and after eating it i got ill. my stomach started to swell and i had severe cramps. my wife called the restaurant later that day when she came home and found out i had gotten sick. the manager named Robert answered and she asked if anyone had complained about becoming ill from the red beans and rice today. He said what time did he come in. she told him around 11:00, and he said no. she stated that i had gotten ill from eating the food. he said in a non-chalant tone to take him to the doctor. she told him the doctor wasn't the problem it was the food. she also told him since he had such a nasty disposition she was going to report the incident to the board of health. he said he didn't care and hung up. apparently your restau,,nt doesn't care about keeping customers. we often buy food there and over the years have spent quite a bit of money. with this don't care attitude that is reflected thru your employee's and a manager at that i will tell everone i know not to eat at Popeye's and the incident that happened to me. I work at a public school and word of mouth can carry a long way. I will report my illness to the Board of Health and ask them to investigate your restaurant.
Popeyes - poor food, poor service, false advertising!
In june of this year my finance and I went to popeyes chicken for the first time while visiting niagara falls, ontario. We ordered our food, me the naked chicken strips meal (There was a nice advertisement with 4 large chicken pieces with ranch dipping sauce for $5.99 so I thought why not try it!) and my finance the chicken pieces and fries meal. When we...
Read full review of Popeyes and 33 commentsbad food preparation
On 7/13/07, I purchased chicken and an order of french fries from Popeyes on Boston Road, Bronx, New York.
Upon arrival home and opening the french fries, I found 5 shrimp mixed in with the fries. This is a very serious issue for me as I have life threatening allergies to shell fish. If these foods are going to cross contaminate, then Popeyes should advise their customers of this. I had to throw away the fries. I did not see any sign in the establishment addressing this.
I live in La Plata, MD and on April 30th I purchased 3 pc chicken meal with coleslaw & biscuit from the Popeyes in that location. A few hours after eating I began to experience a burning itch and developed hives. I am highly allergic to shrimp and did not realize the chicken and shrimp were cooked in the same oil. I thought this was against policy in restaurant establishments and am disappointed that Popeyes would not take care for the safety of its customers. I guess KFC will have to be my fried chicken place of choice from now on.
I just ate there, I had the fried chicken. It made me sick as can be. I am very allergic to shellfish and they fry the popcorn shrimp in the same oil as the chicken. Places alway disclose things about peanuts but nothing about shellfish. applebees does the same thing to. It is very dangerious
nasty service at the drive-through!
My kids and I went to popeye's in memphis (Winchester road) last night to pick up dinner. We noticed a lot of cars in the drive thru and a line of customers inside at the counter also.
I really wanted to try the catfish basket, so we waited in line at the drive thru. We placed our order and I paid with my credit card. There was no mention of a delay in preparing my order until once they had my signature on the credit card slip, then things went down hill. She told me to pull up and that my order would be out in 1 minute.
Nearly 5 minutes later a worker came out but it was not to bring my order... It was to tell me to move further away from the restaurant's door because I was holding up their line! When I asked about my order, I was told that they were very busy and she didn't know how much longer it would take. Well it took over 10 minutes to get my order. By then I was totally ticked off. To add insult to injury, when I got home I noticed that they left off my biscuit and the shrimp basket, was actually a basket full of fries with a few popcorn shrimp on top. The person that took my order (And lied to me) was tenisha... Her name is on the receipt. Next time, i'll know better than to "pull up". It's either my food at the window or my money back on the spot!
The complaint has been investigated and resolved to the customer’s satisfaction.
I was waited on by deidrie and I she was very rude from the start. A truck in front of me just got done placing their order so I pulled up to the speaker after they were done. Someone said something over the speaker that wasn't even clear. So I thought they were talking to the person in the truck still at the window. So I waited and then they said it again but this time she yelled it at me! Ignored her rudeness and started placing my order. I pulled up to the window and she contined being rude. And slung the bag of food at me while only holding onto one strap and about poured the bag out! Left very upset I was treated that way and the whole time showed respect to her! Store number is 5478. Her name was Deidrie.
i was very disappointed very
unsanitary restrooms and poor customer service!
My wife and I recently went to Alexandria, La to shop. On our way home we stopped at the Popeyes on U.S.165 in Kingsville. We ordered our food and my wife went to the restroom. Shortly she came from the restroom and was livid. She told the salesperson behind the counter their restroom for the ladies was filthy. The sales person didn't respond at all. My wife found the manager and told him there was feces on the camode seats. He said he would check it out. Don't know if he did or not but we will not be going back to eat in any Popeyes. We plan to pass this information to all our friends and hope they will do the same. If the restrooms are this unsanitary, it makes you wonder what other health problems may be present that the public doesn't see.
The complaint has been investigated and resolved to the customer’s satisfaction.
Everytime I go I to popeyes in strathroy Ontario you have a 15 to 35 minutes wait. The store is messy and I will never go in there again. No wonder nobody goes in there anymore. Worst place ever.
I ordered a 5 pc chicken meal, with Mac and cheese, and ordered 3 sauces.
Came home and it was 1 breast and 3 wings and one thigh.
I’m very upset as it cost me $15.00
Plus the charging of 75 cents for each sauce, that’s ridiculous!
You’ve lost a customer and the people don’t understand English evidently!
March 6, 2024 my friend and I went through drive-thru to order 2-5 piece hot wing. Time was about 1:30.
When I received them, they were not crunchy like the ones I had purchased in Gadsden or Talladega, AL. Chicken was cold and a solution was poured over them to have a hot taste to them.
I can truly see why no one wants to go there.
Gloria
I ordered popeyes chicken tonight and it was suppose to be 8 piece spicy chicken mixed and what I got is 6 wings I leg and one thigh,the chicken wasn't spicy it was cold and the biscuits was hard I payed $36.72 and I'm very disappointed
I was at Popeyes in Bastrop Louisiana a black female got my order I telling her how I wanted my order she rude and laughing at me the ticket number on the receipt was 684 she was a black female with glasses on the date was 1-4-24 ticket number is 684 employee ID number is 60085
Prices have gone thru the roof. Quality of product has declined. I'm done wirth them. And you can not get a live body on the phone calling corporate complaint number
Missing 2 biscuits
No gravy
Good thrower in bag
Just gross
Cold
Dec 31 6 t50 pm
Waited forever
I ordered a 3 piece chicken tender combo like I always do! Why do I get home and it’s a 2 piece regular chicken combo in my box 🤨🤨 you mean to tell me I have to check my food everytime before I pull off! This is ridiculous I demand someone to contact me and refund. Smh
The Manager got mad because I asked for an refund cause the cashier messed up my order and the Manager stated that it's always the blacks that are complaining and I took it very offensive which it is even more so when it being said by an black Person
10.56 on 12/4/23. your company is taking advantage of people selling this for pieces of chicken. This is the sizeof bones out of 2 thighs. Its the smallest chicken pieces i have ever gotten from anywhere. You are just ripping people off for there hard earned money. To many chicken places to shop at for this.
Popeyes In-depth Review
Overall Rating: Popeyes is a fantastic fast food restaurant that consistently delivers delicious food and excellent service. With its mouthwatering menu, affordable prices, and convenient locations, it's no wonder why Popeyes is a favorite among many.
Food Quality: The food at Popeyes is top-notch. From their famous crispy chicken to their flavorful sides, every bite is bursting with flavor. The ingredients are always fresh, and the food is cooked to perfection, ensuring a satisfying and enjoyable dining experience.
Menu Variety: Popeyes offers a wide range of menu options to cater to different tastes and preferences. Whether you're in the mood for chicken, seafood, or even vegetarian options, Popeyes has something for everyone. Their menu is constantly evolving, with new and exciting items being added regularly.
Pricing: One of the best things about Popeyes is its affordable pricing. The portions are generous, and the prices are reasonable, making it a great option for a quick and satisfying meal without breaking the bank.
Customer Service: The customer service at Popeyes is exceptional. The staff is friendly, attentive, and always ready to assist with any inquiries or concerns. They go above and beyond to ensure that every customer has a positive experience and leaves satisfied.
Cleanliness: Popeyes maintains a high standard of cleanliness in its restaurants. The dining areas, restrooms, and food preparation areas are always clean and well-maintained, creating a pleasant and hygienic environment for customers.
Ambiance: The ambiance at Popeyes is casual and inviting. The restaurants are designed to be comfortable and welcoming, with a relaxed atmosphere that allows customers to enjoy their meals in a laid-back setting.
Speed of Service: Popeyes is known for its fast and efficient service. The staff works diligently to ensure that orders are prepared and served promptly, minimizing waiting times and ensuring a quick and convenient dining experience.
Online Ordering Experience: Popeyes' online ordering experience is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward. Customers can easily customize their orders and choose their preferred pickup or delivery options.
Delivery Service: Popeyes offers reliable and efficient delivery service. The food is always delivered hot and fresh, and the delivery drivers are courteous and punctual. It's a convenient option for those who prefer to enjoy Popeyes' delicious food in the comfort of their own homes.
Loyalty Program: Popeyes has a fantastic loyalty program that rewards frequent customers with exclusive perks and discounts. By signing up for the program, customers can earn points for every purchase and redeem them for free food and other exciting rewards.
Special Offers and Promotions: Popeyes regularly offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices. From limited-time menu items to combo deals, there's always something exciting happening at Popeyes.
Accessibility: Popeyes is committed to ensuring accessibility for all customers. Their restaurants are designed to accommodate individuals with disabilities, with wheelchair ramps, accessible seating, and other necessary facilities in place.
Dietary Options: Popeyes offers a variety of dietary options to cater to different dietary needs and preferences. From vegetarian options to gluten-free choices, there are plenty of delicious and satisfying options available for everyone.
Social Responsibility: Popeyes is actively involved in social responsibility initiatives. They support local communities through various charitable endeavors and strive to minimize their environmental impact through sustainable practices.
Location Convenience: Popeyes has numerous convenient locations, making it easily accessible for customers. Whether you're in the city or the suburbs, you're likely to find a Popeyes nearby, ensuring that you can satisfy your cravings wherever you are.
Parking Availability: Popeyes provides ample parking space for customers, ensuring that finding a parking spot is never a hassle. This makes it convenient for customers to dine in or pick up their orders without worrying about parking difficulties.
Waiting Times: While Popeyes strives to provide fast service, there may be occasional waiting times during peak hours. However, the staff works efficiently to minimize waiting times and ensure that customers are served as quickly as possible.
Seating Capacity: Popeyes has a comfortable seating capacity, allowing customers to dine in and enjoy their meals. The seating arrangements are spacious and well-maintained, providing a pleasant dining experience.
Catering Services: Popeyes offers catering services for events and gatherings. Whether it's a small party or a large corporate event, Popeyes can provide delicious food that will impress your guests and make your event a success.
Mobile App Experience: Popeyes' mobile app provides a convenient way to order food on the go. The app is user-friendly, allowing customers to browse the menu, customize their orders, and track their deliveries with ease.
Website Usability: Popeyes' website is well-designed and easy to navigate. Customers can easily find information about the menu, locations, and promotions. The website also provides a seamless online ordering experience, making it convenient for customers to place their orders.
Online Reviews and Ratings: Popeyes has received positive reviews and ratings from customers. Many praise the delicious food, friendly service, and overall dining experience at Popeyes. These reviews and ratings are a testament to the restaurant's commitment to excellence.
Social Media Presence: Popeyes has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and responding to customer inquiries and feedback.
Community Engagement: Popeyes actively engages with the community through various initiatives. They support local events, sponsor sports teams, and participate in charitable activities, demonstrating their commitment to giving back to the community.
Competitor Comparison: When compared to its competitors, Popeyes stands out for its exceptional food quality, affordable pricing, and excellent customer service. It consistently delivers a superior dining experience that keeps customers coming back for more.
Recommendations and Improvements: While Popeyes excels in many areas, there is always room for improvement. One recommendation would be to expand the vegetarian and vegan options on the menu to cater to the growing demand for plant-based alternatives. Additionally, enhancing the online ordering experience by introducing features such as order tracking and personalized recommendations would further enhance customer satisfaction.
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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.
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- The date and location of the incident.
- Specific details about the product or service, including any order numbers or receipts.
- A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
- Any communication you've had with Popeyes staff or customer service, including their response to your issue.
- Steps you have taken to resolve the matter and the outcome of those efforts.
- The personal impact of the issue, such as inconvenience, illness, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.
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9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.
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Most discussed Popeyes complaints
unsanitary restrooms and poor customer service!Recent comments about Popeyes company
My son hasn't gotten paid for working for you in over a monthOur Commitment
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