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Pop Gallery Customer Service Phone, Email, Contacts

Pop Gallery
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www.shoppopgallery.com
www.shoppopgallery.com

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1.0 6 Reviews

Pop Gallery Complaints Summary

0 Resolved
6 Unresolved
Our verdict: Engaging with Pop Gallery at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Pop Gallery reviews & complaints 6

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Newest Pop Gallery reviews & complaints

ComplaintsBoard
S
2:19 pm EDT

Pop Gallery scam

I ordered a pair of shoes off the website and they charged me and i got confirmation emails and a tracking number, but then didnt hear anything else. i looked at the website and it said that items usually ship in like 30 days so i thought id give it some time. i ordered at the beginning of the month, so i decided to send an email asking about my order... my email was returned to me all three times that i tried! now that ive read some other complaints about the website ive lost hope of receiving my order.

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ComplaintsBoard
K
9:28 am EDT

Pop Gallery shipment

Hello; I have been waiting for over a month to receive my purchase and have been emailing the company for weeks now. I have not had a single response and I am very frustrated with the lack of customer service. I do know that the website says to wait 30 days before receiving the item however it has been MUCH longer than 30 days and I have been trying to contact the company for weeks with no word. I am very disappointed and will never be shopping here again; they essentially stole my money. DO. NOT. SHOP. HERE.

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L
3:35 pm EDT

Pop Gallery no response from customer service! never received my order!

I placed an order on May 18th, and after nearly 30 days there has been no update, no shipping confirmation and no communication whatsoever. I’ve emailed multiple times and even contacted them via twitter. On twitter they said they follow up via email and never did. Very very poor customer service.

Also, during my initial shopping experience, the item in my cart changed from 30% off to full retail price before I could finished checking out and when I inquired via email I was simply told “too bad.” Then I signed up to receive emails from your main site which promised a “30%” discount via email, and then I was emailed only a “20% off discount.” I emailed about this as well, AND sent a screen shot of your website promising “30% OFF” only to be told again that I was wrong and it was only a 20% discount being offered.

I still have not received my order or a response from this company. At this point I want a refund.

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Is Pop Gallery legit?

Our verdict: Pop Gallery's legitimacy, as determined by Complaints Board, strikes a balance between trust and caution. This nuanced position suggests that while Pop Gallery may operate with some level of legitimacy, users are strongly advised to undertake their own verification processes, reinforcing the call for a cautious but informed interaction.

Pop Gallery earns 58% level of Trustworthiness

Average Trust Update: Pop Gallery assessed by Complaints board with 58% credibility. Caution advised for personal and financial details.

We found clear and detailed contact information for Pop Gallery. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Shoppopgallery.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shoppopgallery.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Shoppopgallery.com you are considering visiting, which is associated with Pop Gallery, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Pop Gallery. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
B
3:27 am EDT

Pop Gallery I made my order back in 2016 and didn't receive it

www.shoppopgallery.com website is a scam, do not order from them unless you want to get scammed!
Terrible nasty store, these people continue to ignore me and I can't reach anyone from their customer service.
I made my order back in 2016 in December and never received anything. It is now mid May and my order is not where to be found.
I tried to contact them but it took me nowhere, like I already said they didn't reply. I also tried to contact them via Instagram and left comments there, but they deleted everything. That means that they saw my messages!
Please, stay away from them, don't give them your money!

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ComplaintsBoard
L
2:29 pm EDT

Pop Gallery Ripoff

Placed order and then discovered dozens of reports online of nothing ever being shipped. Emailed after 7 days asking when my item would ship and no response for a few days. Emailed to cancel order and they responded immediately and told me I was never charged. Sent them screenshots of my bank account and then was told they'd look into it the next morning. Emailed them to check on progress and they had blocked my email address.

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N
N
Nate Strasburg
, US
Jan 10, 2017 11:31 am EST

They got me too. 6 weeks they never shipped. Theyve ignored every email ive sent (7 so far). Next step is to file a police report. And we should all ban together and purse legal action

ComplaintsBoard
M
2:17 am EDT

Pop Gallery they have deleted my feedback about not receiving the order

You will not find any negative reviews on PopGallery website, because they delete everything that shows them in a bad light. Recently I have posted a negative feedback about not receiving the order and it was immediately deleted. Order was placed over a month ago and I'm still waiting for it. I have no information about the status of my order, I don't even know was it shipped or not. Contacting customer service is a total waste of time, they never answer.

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F
F
Faaaaa
, US
Oct 15, 2018 4:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Where is my order package? After 24th August, i never get my shipping order update... when i asking to your instagram, you block me... if you really not scamming, so please give me reasons why till now i don't get my update about my order?

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Contact Pop Gallery customer service

Phone number

+1 (786) 530-2338

Website

www.shoppopgallery.com

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