The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Poores PropaneUnauthorized billing

B

I paid my heating bill with a check from my credit card, i didn't relize that that account was canceled by me because i lost the credit card, that check was returned, the propane co. sent me a notice that my gas would be shut off if i didn't pay the bill, they would not acept a check, they wanted money order, or credit card payment, i sent them another check from my credit card and never herd a word from them, then i recived the check and my little note in the mail, now i have been sending payments to these people for about 5yrs and never had any problems with the mail, the check didn't come from Delaware, it came from Omaha NE, writin by someone, no name or address, this looks fishie to me. I had to pay them by crdit card, they wouldn't take my credit card check which is the same as a credit card and now HAVE TO PAY THEM $50.00 TO TAKE OFF THE LOCK AT THE TANK. Is this getting the ol shaft or what, can they do this, is there anthing i can do, is this legal.

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