The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Pomps TireStay away

R

I was on my way to pick up some people when my brake line burst. I went to Pomp's Tire Service because they were close. There were no customers there and the two employees did not look at all busy. Also, no customers arrived while I was there. First, they tried to tell me it could take "several hours" and when I said it only took an hour the last time I had to have a portion of brake line replaced they agreed to look at it. The mechanic drove it onto the hoist so he knew the brakes were practically nonexistent, but he didn't look in the section where I told him the brake line had burst nor did he look under the vehicle. He put it on the hoist simply for show as it was obvious he had no intention of doing anything. The other guy came out, informed me they had too much to do, told me to go away and bring the vehicle back on Monday. Although the one who put it on the hoist had told me he wouldn't drive it, he didn't speak up when the other guy kept telling me to go away. They didn't ask if there was anyone I could call, didn't offer to let me leave the vehicle there, just kept telling me to go away and bring it back on Monday. I didn't feel I could leave it there - they probably would have had it towed - and I felt like I was being forced off the property. I complained to the corporate office and can't even get an apology. They had the local manager contact me and he told me there were eight jobs done that day. I find that hard to believe because I know they close at noon. I got there about 9:30, no one was sweaty or dirty, no one looked like they'd been busy. I left about 9:50, so that left 2 hours before closing. There is no possible way eight jobs (or even six) could have been completed in 2 hours. When the previous owner was there, I took a tire in to be repaired and that alone took a half hour so there is no way that these people could have done eight repairs by noon. Also, one individual from their corporate office emailed me, "Next time you don't have brakes, don't drive the vehicle." I had brakes when I left home. I didn't have brakes when Pomp's told me to go home. Driving the vehicle without brakes was not my choice, but he made it out like the whole thing was my fault. I wonder if it was illegal to send me on the road knowing I had no brakes. Don't go to Pomp's. Their corporate office won't even give you an apology, let alone help you.

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