Pollo Tropical / Pollo Operationspoor service; incorrect order

I placed my order online for two tropi chop bowls for pick up from Store 10022 located on 436 in Altamonte Springs, FL. I arrived and stood at the counter at the "Pick Up" for over ten minutes before I could get someone to acknowledge me. I was given my order, which I saw was prepared and sitting on a rack when I arrived. I was running late as no one would assist me so did not check the contents until I got back to my office. Both bowls were missing multiple items. We requested all toppings and only received corn and onions with our rice & lettuce. Sorely disappointed in this location.

Oct 04, 2019

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