Menu
Pokemon Center
Pokemon Center Customer Service Phone, Email, Contacts

Pokemon Center
reviews & complaints

www.pokemoncenter.com
www.pokemoncenter.com

Learn how the rating is calculated

4.4 273 Reviews

Pokemon Center Complaints Summary

1 Resolved
30 Unresolved
Our verdict: If considering services from Pokemon Center with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Pokemon Center has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Pokemon Center. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pokemon Center reviews & complaints 50

Filter reviews by rating
5
232 reviews
4
0 review
3
0 review
2
3 reviews
1
7 reviews
Sort by:

Newest Pokemon Center reviews & complaints

ComplaintsBoard
A
9:50 am EDT

Pokemon Center blastoise premium collection

I am a fan of the Pokemon TCG company. But this product shocked me. Spending £35 may not seem a lot as a gift or just a treat, but as a kid saving up money for weeks, it is a big deal. I know you are going to say "but the booster packs are random so you can't be sad if you get nothing good", no gxs, no prisms, NO GOOD CARDS. You are only encouraging your customers to buy from ebay.

Why didn't you put at least one good card in each pack?

Read full review of Pokemon Center
Hide full review
ComplaintsBoard
A
3:49 pm EDT

Pokemon Center pokemon cards sun and moon unbroken bonds elite trainer box

When I opened the box I'm missing some Pokémon cards that I'm supposed to get. The store will not take the box back because the packages were already opened. I'm so mad! Give me the cards I'm supposed to get and I'll forgive y'all. Please respond with an answer as soon as possible.
Thank you,
Caden Salinas 8 years old
51 Thicket Grove Lane
The Woodlands, Texas 77385
[protected]@yahoo.com ——My Mom's email address

Read full review of Pokemon Center
Hide full review
ComplaintsBoard
A
11:29 am EDT

Pokemon Center pokemon quest

I tried the number listed but it would not even ring. I am sure the people overseeing Pokemon Quest are just trying to get me to shut up, but I will not until this injustice has been rectified. I have been supportive of Pokemon and a loyal consumer since 1998 when I first bought Pokemon Red for my gameboy. Now 20 years later I still get every new pokemon game that comes out. Recently I had an issue on Pokemon Quest where an error message popped up asking me to restart my game, I did and my data was gone...poof. I spent $35.96 on this to have everything unlocked, but I suppose Nintendo just views this as a handout because now I have nothing, and when I went to the website they refused to help me and instead blamed me for the problem. I don't mind starting my game over, that's not the issue...but I either want the items back I paid for or my money refunded to me. This happened 2 days ago.

Read full review of Pokemon Center
Hide full review
ComplaintsBoard
S
3:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pokemon Center factory damaged pokemon charizard ex cards in sealed boxes

Hi my name is Leigh Bevington owner of South Edmonton Coin & Currency Ltd. at 5712 111 Street NW, Edmonton, Alberta, T6H3G1, Canada. Phone [protected]. We purchase Pokemon cards from our supplier Universal Distribution in Vancouver, Canada and sell in our store. We received a case of 12 sealed Charizard EX boxes on July 4, 2018 from our supplier. After we opened a couple of boxes in my store to sell the Charizard EX cards separetly we noticed that there were factory damaged Pokemon Charizard EX cards in all 12 of the sealed boxes, as per the pictures attached. The sealed cards are bent, almost torn, and have multiple indented scrapes or marks on the back surfaces, but not on the front, again as per the pictures attached. We cannot sell these either individually or as a boxed set as all the Charizard EX special holo card are damaged goods, visible to the eye in the sealed box set itself and even more evident when taken out of the set. We are looking to please have refund, new products sent out to us for resale at our store or whatever else you can think of, please and thank you.

Read full review of Pokemon Center
View 0 more photos
Hide full review
ComplaintsBoard
C
8:03 am EDT

Pokemon Center gifts from pokestops

Hi am not receiving many gifts from poke stops so I can't send any of my friends any gifts. I will be lucky if I get 1 or 2 a day to send to friends. My friends seem to get loads of gifts every day and even from the same pome stops. I work most days and have poke stops outside my work but I get one a all day. I hope this can be resolved as it's making me not want to play much anymore

Read full review of Pokemon Center
Hide full review
ComplaintsBoard
R
10:41 pm EDT

Pokemon Center I tell about pokemon kanto I love first season and I want to sent my opinions

I love pokemon first season becaus of misty and brock and pokemon xyz graphics are super and i want to sent my opinions to you about pokemon i want pokemon last season ash go to kanto return and start his journey in kanto return and participate to pokemon leugue in pokemon leugue his all friends are come to see ash match and in kanto misty and brock return travel with ash in last episode ash announce about his love and after win leugue he tell he love misty and say sorry to serena.i support misty and ash and each other misty is more famous than serena becaus only serena love ash but ash not love to serena and misty and ash both love each other and last last season's last momment serena say you are right misty is perfect for you.pleas reply me i love pokemon pleas give chance to sent you my opinion
Pokemon biggest fan:rutvik

Read full review of Pokemon Center
Hide full review
ComplaintsBoard
R
10:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pokemon Center the red bannedwarning

Hello my name is Rico Rivera my gamer tag name is Ricoli92 and I have been Shadowbanned now for 16 days waiting patiently for this red warning to come off my account this is my favorite game and understand why you guys had to banned most people that were ios users and on my behalf would like to say sorry for some mistakes I have made in the game.I have worked very hard to get to level 40 and would very much like to be a able to return to my game play.This is the first time I ever have been given any red banned or shadowbanned so please will you reconsider and please lift the shadowbanned from my account. Thank You for listen and have a great day.
Ricoli92

Read full review of Pokemon Center and 1 comment
Hide full review
1 comment
Add a comment
R
R
Robert Anthony Whitelow
, US
Apr 21, 2018 10:48 am EDT

Rico is a very honorable individual and because of him is why i play. Please reconsider his ban and lift it and thanks in advance

ComplaintsBoard
S
11:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pokemon Center missing pre order

In August I pre-ordered ultra sun and ultra moon specifically for the plushes/mystery gift. I didn't have the funds for both which I realized on Nov. 11th when I saw a pre-authorization for one game only. I added the funds and chatted with a Pokemon center agent on Saturday to ask if my order would still be charged and sent out. I only ever received one pre-authorization charge. I asked multiple times and the agent told me my order was fine and would be sent out. Here we are Nov. 19 and there is no charge, two days past release date. I chat again with an agent and am now told no order was sent due to issue with funds and my order would expire. Absolutely no good customer service and only a ticket was put in with no real answers as to why the agent on Nov 11 told me everything was fine only to have my order essentially not charged. Even the FAQ states a second or multiple attempt will be made on orders and it wasn't done. Thanks Pokemon center for screwing me over and hiring such helpful agents.

Read full review of Pokemon Center
Hide full review
ComplaintsBoard
E
12:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pokemon Center pokémon center

I bought 3 Pokémon plushes from Pokémon center, but when arrive to home the package was open and nothing was in it.. it is impossible my neighbors will steal them, because I am in the good neighborhood and I receive a lot of packages and they leave in front of my door and none were stolen. And plus their packages are not delivered thru Post Office..
Probably whomever brought package stole my items. After this happened I took a photo of the box and I tried to contact with Pokémon center but they are not reachable. The phone number [protected] is a scam. The message only says if you know your party extension number dial now, after that it tells to contact thru supporting page but supporting page also doesn't help you. So when it comes to money they get your money right away but when you need help you can't find them. These company is scam I don't know how to get my money back or at least I want them to reship it when I am at home.
So beware of this company.. don't buy anything from this company. If you want to do it. You will take the consequences.

Read full review of Pokemon Center
View 0 more photos
Hide full review
ComplaintsBoard
G
4:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pokemon Center Don't buy from them

The kids want Pokemon, but the company is a sham! Don't buy from this outfit! If you do, you'll be sorry. On December 6th, I ordered gifts from PokemonCenter.com for my 5 and 7 year old nephews for Christmas. A package arrived a few days before Christmas, but included only 2 of the 4 items ordered (the 2 least expensive items of course). The company did not notify me that my items were unavailable, back-ordered, etc, and they charged my credit card in full on the date of order. I tried to contact the company by phone, with no luck. So, I went out to the stores and bought replacement gifts for the boys. Then I proceeded in my efforts to contact the company, by phone, by email, by website. All with no luck. The company simply sends an auto-reply saying how sorry they are for their poor service and that they will correct the issue within a couple of weeks. HA! They do nothing. I've tried 3 times to get them to credit my account for the un-shipped items. Too much effort for a stinking $40 credit and a lousy company that lets the kids down. Shame on them!

Read full review of Pokemon Center and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
T
T
Tommy Peregoy
, US
Jan 22, 2023 4:40 am EST

I made a preorder and they sent the confirmation and order number to the wrong email address I've asked and it seems to be getting me no where can someone please help me with this

C
C
Court1212
, US
Dec 16, 2019 9:26 pm EST

Package claims delivery but it never arrived. There is no contact info to report this anywhere. Their contact us just leads no where on their website. I have seen where others complained about the same thing and were provided a contact website but that lists as no longer available now. Aren't companies required to provide contact info?

L
L
lukasverhage
, US
Aug 14, 2018 10:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to game stop to look for some Pokemon cards and bought this dawn wings necrozma tin. when I got home I opened the tin and got only 3 starter packs.! please help

Pokemon Center Customer Reviews Overview

Pokemon Center is a popular online store that offers a wide range of Pokemon merchandise, including plush toys, trading cards, clothing, and accessories. Our review of Pokemon Center indicates that the website has received overwhelmingly positive feedback from customers.

One of the most significant advantages of Pokemon Center is its extensive selection of products. Customers can find everything from rare collectibles to everyday items featuring their favorite Pokemon characters. The website is also easy to navigate, with clear categories and search functions that make it simple to find what you're looking for.

Another positive aspect of Pokemon Center is its customer service. Many reviewers have praised the company's prompt and helpful responses to inquiries and issues. Shipping is also fast and reliable, with many customers receiving their orders within a few days of placing them.

In terms of pricing, Pokemon Center is generally considered to be reasonable, with many items priced competitively compared to other retailers. The website also frequently offers sales and promotions, which can help customers save even more money.

Overall, our review of Pokemon Center indicates that it is a highly reputable and reliable online store for Pokemon fans. With a vast selection of products, excellent customer service, and reasonable pricing, it's no wonder that so many customers have had positive experiences shopping on the website.

Pokemon Center In-depth Review

In summary: The Pokemon Center website offers a delightful experience for fans of the franchise, providing a wide array of authentic merchandise, from plush toys to apparel. The site is easy to navigate, and the exclusive items make it a go-to destination for collectors. While prices are generally reasonable, the value is enhanced by the quality of the products. Customer service is attentive, and the packaging ensures items arrive in pristine condition. International accessibility and environmental initiatives could be improved, but overall, the site is a solid choice for Pokemon enthusiasts.

Website Navigation and User Experience: The Pokemon Center website boasts a user-friendly interface with well-organized categories, making it easy for shoppers to find what they're looking for. The search function is efficient, and the site loads quickly, providing a smooth browsing experience.

Product Range and Selection: The selection of products is impressive, catering to a wide range of interests within the Pokemon universe. From the latest games to unique apparel, there's something for every type of fan.

Product Quality and Authenticity: Items purchased from the Pokemon Center are guaranteed to be authentic, which is a significant draw for collectors. The quality of the products is consistently high, reflecting the brand's commitment to its fans.

Pricing and Value for Money: Prices on the Pokemon Center website are competitive, especially considering the authenticity and quality of the merchandise. Fans will find the products to be a good value for the money spent.

Exclusive Merchandise and Limited Editions: One of the highlights of the Pokemon Center is the availability of exclusive and limited edition items. These products are highly sought after and add a unique value for collectors and enthusiasts.

Customer Service Efficiency: The customer service team is responsive and helpful, addressing inquiries and issues in a timely manner. This adds to the overall positive shopping experience on the site.

Shipping and Delivery Services: Shipping options are clear and reliable, with items typically arriving within the estimated delivery times. The site could provide more detailed information on international shipping services.

Packaging and Presentation: Products from the Pokemon Center are packaged with care, ensuring they arrive in excellent condition. The presentation often includes branded packaging, which enhances the unboxing experience.

Return and Exchange Policies: The return and exchange policies are straightforward and customer-friendly, allowing for hassle-free returns within a reasonable time frame.

Payment Options and Security: A variety of payment options are available, including major credit cards and digital wallets. The website employs robust security measures to protect customer information.

Customer Reviews and Testimonials: Product pages feature customer reviews, providing valuable insights from other buyers. These testimonials can help guide new customers in making informed decisions.

Loyalty Programs and Membership Benefits: While the site does not explicitly mention a loyalty program, repeat customers may find occasional promotions and discounts.

Accessibility for International Customers: International customers may face limitations in product availability and shipping options. The site could improve by expanding its services to a broader audience.

Collaborations and Brand Partnerships: The Pokemon Center occasionally features collaborations with other brands, offering unique merchandise that can't be found elsewhere.

Environmental and Social Responsibility Initiatives: Information on environmental and social responsibility is not prominently featured on the site, which is an area that could be developed to align with contemporary consumer values.

How to file a complaint about Pokemon Center?

Here is a guide on how to file a complaint or review about Pokemon Center on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Pokemon Center in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Pokemon Center. Mention key areas of concern, any transactions, steps taken to resolve the issue, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about Pokemon Center on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Pokemon Center customer service

Phone number

+1 (425) 274-4800

Website

www.pokemoncenter.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Pokemon Center?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pokemon Center Customer Service. Initial Pokemon Center complaints should be directed to their team directly. You can find contact details for Pokemon Center above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pokemon Center. Discuss the issues you have had with Pokemon Center and work with their customer service team to find a resolution.