Electronic Arts (EA)
reviews and complaints

I'll add one too, then, not that it will ever help in any other way than to hopefully warn those interested in buying the game even now.

Let's start with the positive. I bloody love this game. It is humerous, colourful and fun, and really a game into which one can put several hundrets of hours, enjoyig it over and over - if only it would work. This could have been such an amazing game, I love the open neighbourhood, and with expansions the game really does offer a lot of content. Without them, not so much...
what ruins the game is the company behind it.

EA are terrible when it comes to satisfying their customers, and making the game worth the money they ask for it. I installed a few expansions and store content, namely Ambitions, Late Night, Seasons and World Adventures. Let's never forget how very expensive all this content is. THey ask ridiculous amounts of money for store content, and the games, even after what, six years? Don't seem to get reasonably cheaper on big platforms such as steam.

The money paid by customers doesn't get repaid in quality. At all. I can vouch for the fact that the game is terribly glitchy, slow and laggy, to the point where it becomes almost unplayable. I am talking about constant freezing and skipping, frame rate issues, slow reaction times. I have to wait minutes on end for my screen to even move when I want to choose an action, a patience that is rarely rewarded in any way.

Many simmers, including myself, experience crashings. The game, without warning, goes "The sims 3 has stopped working" and crashes to the desktop. This happens to me all the time. And when you google the issue, you will find that many people are experiencing it, and EA hasnt offered any solution.
I have plants that get stuck in their harvest state and won't produce any fruit, because EA didn't manage to fix a bug where they don't grow properly after winter. I got invisible stereos in my house that wake my sims up at night. I got invisible sims, missing thumbnails, sims getting stuck in weird places, the list goes on, and on, and on.

I have not had a game without lag in ages. Now yes - maybe my computer isn't the best equipped to handle several expansions on the game. But I hear these complaints from people with better PCs too. It is so damn laggy, it becomes unplayable. And the customers seem to be required to manually clear out caches in the folder in order to reduce that lag. Instead of helping, EA has updated it so that we get advertized store content on a constant basis. This content creates an image folder in your documents, that takes up space and can cause lag, but gets refreshed every game. EA's response to all these responses is...advertizing in game to make more money.

My advise to anyone who might be interested in the game: Don't. Just don't. I hate that I like this game. If you can get it really, really cheap, it might be worth the bother. Get it as cheap, or free, as possible. Do not waste the extortinate amount of money on the game that EA seems to think it is worth.
EA has useless customer support, and does not answer for all the mistakes they made. It is above refered to as Fraud, and I wholeheartedly agree. This company clearly doesn't give a damn about their customer community.

EA you need to fix out all this with the OS X Yosemite! You will be loosing your top customers and diving on the market! Mac users are your biggest customers and you don't seem to take that serious to provide us with the gaming experience you are promising us. This is advertising fraud! and also a breach of contract you are promising us something and not following through with it! If this is not straitened out you will also start to see a decrease in customers on the PC side!

i feel that there should be an equal amount of games for sim's for every system i love playing sim's... i keep hearing about these other games and when i want to go buy them they arent for xbox 360... like why is it tht there always for computer...

The Sims 3 is a pile of Poo, it won't even work without crashing. At first i thought it was my laptop so then i tried it on another laptop and both are same, the game keeps crashing on both. What a waste of money! I have all the EP's and i am so mad because i have paid for them all and they don't work without crashing or giving you a black screen in create a sim mode. And now after searching the Internet to see if i can get some help with it, i can now see how many people are having the same problem. EA have really stabbed us in the back with this Sims 3. Plus you even have to have a really High quality Laptop or PC to play the game, What about all the people who don't have the money for High Quality Laptops or PC's? They would have then just wasted their money on Sims 3 Poo. I was really looking forward to playing it as well. I heard Sims 4 is coming out in September let's hope they do better this time. You even have to have Internet connection all the time to play, What if we don't have Internet, how will we play then EA? This is bang out of order, we can't even play a game we bought. Please Sort it out EA before u start losing your customers & Fans. I have always loved Sims, but i am disappointed with this one. Please make Sims 4 better and playable for anyone on Low end PC and High End PC Please EA!

Sims has always been my favorite game but I think I'm about done with it. We pay so much money for all these expansion packs and extras (which by the way are a rip off because you pay about $20+ for barely any items) for the game to have so many glitches and there are so many things I want to do but can't. Iv'e seen the price on sims 4 and by the way Sims 3 made me feel there's no way im buying any of them until they can put effort into them again.

I can not get the EPs I purchased. They charges my credit card right away, but the EPs never showed up in my purchase history. I can't download what never shows up! I then tried to get customer service. It took me about an hour to find the chat link. It is supposed to be 24-7 help, but my "under 5 min wait" turned into a half hour. I finally gave up figuring no one was on the other end. I am so angry right now I can't say how much!

i am getting so mad with this game, ever since i did the new update every time i play sims its crashes and when i save it crashes, i cant even play 5 minutes without it crashing.

I don't know what to say. EA please get your act together and sell games that WORK. I have so many issues with sims 3 on my Mac. Crashes, can't upload patches etc ect. The crashes are random and seem to get worse with every expansion I buy, Island Paraside being the worst of all.
Let Aspyr make the Mac version of the sims 4 PLEASE, I'm more than willing to wait. That whole wrap program you licensed DOES NOT WORK!

An angry and very frustrated customer

i am really annoyed with the sims 3 as every time i go to play the game it freezes and then it stops working and completely shuts down this is not what i paid for i cant even play my games.so come on EA sort out your games as you have alot of angry customers

EA really need to rectify these problems when, (as we can all see), they are happening to everyone! My Sims 3 has (1) repeatedly crashed and (2) slowed down my whole computer, (I know this because as soon as I uninstalled it- my computer worked so much faster!)
It worked fine a year ago- however when I came to play it recently I was met with continuous updates and "patches" which took TWO DAYS to download! After sitting patiently through these I was met by a "Sims 3 is not working" sign and it crashed. This continued each time I tried to play the game causing my computer to freeze one night! Another time Sims 3's sounds were working but I was shown a black screen which became impossible to close! I am at my wits end with this game as I really liked the sim design tools now available in Sims 3 that weren't in Sims 2, however the game is a marathon to get going and has ruined my software! Please make a solution CD EA and help me play again the game we all love!

Yes Pogo.com performs thorough background checks on all of its players. Didn't you read the TOS when you signed up?

Pogo is a joke, I will do my best to shutdown/boycot the stupid website. Their support is horrible. I know people who have been kicked off for saying "###". Oh my gosh, that's the most terrible word on the planet. These people are a bunch of minimum wage earning losers who can't get a job anywhere else. They love to kick people off as it means less work for them. Lazy losers. Go to Yahoo or where ever, much more satisfaction and much cheaper. We can't let a bunch of parasites control what we do, we are Americans! If Pogo wants to sell a crappy service (Oh, sorry! is that a bad word?), then we'll go somewhere else. Shut Pogo down and let the real talent rise... That's America!

Your better off, not going on there. Members there are rude. Please read my complaint. I only have one LOL.

i bought fortune bingo for 16 gems and can not get credit when i win a game

Pogo tells you upfront when you sign up that the yearly subscription fee is automatic. They will send you an email letting you know you've been renewed for another year. The only way to stop that is to go and cancel your subscription. You're probably stuck with it for another year unless you can get someone at Pogo to give you a credit.

I also had the game, and I hated the fact that you couldn't have infants and toddlers, plus all of the glitches. I figured, oh well, that must be the price you pay for entertainment. But, then I tried it for the PS3, and while it's less "glitchy" and has more options for designing Sims and their houses, it still had the issue of saving once you reached a certain number of weeks. EA has to work harder in the future if they want to retain their fan-base.

I've had the SIm's Wii console game for a month now...So many times I had to unplug the game because of that freezing & even if you do all the work on your sim they die on you or they say your happiness days are over & your game ends...HOW STUPID? i DID NOT GO THROUGH ALL THAT TO LOSE MY SIM I WORKED SO HARD TO CREATE W/SKILLS & MONEY ETC...JUST TO LOSE HIM? Now I heard that the Sim's 3 for the PS & XBOX both have longer life spans that you can change...What the hell...Did EA give nintendo the ### of the lot? I'm pissed about it...& WHAT IS WITH THOSE STUPID TOMBSTONES? i BROUGHT ALL MINE TO THE GRAVEYARD & NOTHING!

i sold my house to buy a new one but when i went to buy it, it said there was noo free space! there was nothing on the whole lot and it said there was no room?! that game just gets worse

the game is extremely glitchy and is not at all worth the price. my wii makes noises like it is struggling to read the disk throughout the entire game. the people can walk through other people, the cars can do the same. also the buildings dissapear and make it nearly impossible to find out where we can walk and i always get stuck between buildings and it takes forever to find a way out. it was a valentines day present to me and my sisters and its so dissapointing that we can hardly even play it. :(

It seems like alot of people have this problems with the game freezing and EA has no solutions. I have the issue where my game no longer wants to save after about a weeks play and freezes on the red save screen. I cleaned my concoles memory, installed the latest updates, check if my other games can still save. My conclusion is that the games development sucks and they didnt test it correctly. And with regards to the problem, I posted 2 times on there forums and logged 2 queries and had a live chat with one of there call centre staff and the help I got was horrid! A monkey that had his brains removed could have assisted me better. Some guy named Randall gave me the following link

Randall: Answer Title: How do I save/share an object on The Sims 3?
Answer Link: http://support.ea.com/app/answers/detail/a_id/1311

which firstly it's not even for the wii and is of no help to my problem. I was then told to post here:

http://forum.ea.com/eaforum/categories/list which i have already done, more than once! The conversation with Randall eventually landed up very sour and me even more disappointed.

So bobina84 your not missing out on anything helpful, there online chat help is even more of a disgrace to there name!

As far as I know, the console sim games are never the same as the computer sim games.

Not being able to return games is a common practice, ohsnapbethie due to anti-piracy laws.

I agree! I was so excited to get this game for the Wii, as my computer doesn't have the requirements to play it...and now I am just so frustrated and angry - it freezes when I try to save or quit and the game play itself it nothing compared to what I've heard you can do on the PC. It IS a rip off and I did not know you couldn't return it, until I read this, which just furthers my aggravation. Ugh, did they even test this game before putting it out?

I'm on my third return copy of the same game since it can't be exchanged for a different game...guess what? All three freeze up within 5 to 10 minutes of play...I can't believe someone out there is making money off this obvious rip off! I'm sure this game works fine with other game systems, but NOT THE WII...they NEED to recall this game! My family doesn't have $50 to throw around. This was a Christmas gift for my kids and now they have no new games this year. Oh well...as long as someone is benefiting from our loss.

Some people are quite fond of it, but you should have done your research first. The reason why you can't return it is due to anti-piracy laws. As far as they know, you copied it and then attempted to return it.

I totally agree with you. The advertising in the chat area is extremely annoying. Pogo is getting more greedy by the minute. I can see them slowly but surely begin to charge for more and more as time goes on. For instance, don't they charge for games that are downloaded? I foresee them eventually making all their games to be downloaded and charge for each one. Not to mention how inflated their token charges are now for gifts...30, 000, 40, 000, 50, 000 tokens! Last year they got into selling retail, i.e. the pogo card they advertise on homepage that can be bought at retail outlets, i.e. grocery stores, etc. And now they are going further like you say and advertising in the chat area for i phones, etc. Big advertisers...big money for pogo. So, the no advertising pogo is now a lie. I guess we'll see what's next.

Don't understand the "intermission" gamut -- nonsense - don't find it in the Pogo Hearts game and I play that all the time. The Spades intermission happens about every 2 or 3 hands and has gone from a "used to be about 17 seconds" to 35 seconds. Guessing Pogo is trying to convince us to buy into their Club Pogo! Sure does cripple an excellent online game!

stop intermission between spade game this make the game to long soon i will stop playing on pogo.com

Totally agree --- used to be 17secs between games; now 37secs every other hand!PLEASE cease and desist!

i have a 39.99 charge on my credit card. i was not aware anyone signed up for anything. i would like that charge removed and not continued in the future. we have played free pogo for years and don't want to change now.
we have accumulated 1.6 mil points in the pogo game and now the speed is so great we can't get through all the words. why does it speed up and how can we slow it down?

I agree with esq32 as I experience civil rights violations every day in Pogo and Pogo absolutely refuses to do anything. I am tired of being harassed, taunted and stalked, I am tired of my name being posted in OPEN chat, and even more tired that Pogo refuses to do anything, with over 300 emails in a folder regarding this issue and plenty of screen shots they accuse me of "altering" I have plenty to back up what I say. Pogo's response has been to call the police, to change my screen name, to hang up on me if I called to complain, to cancel my account and open a new one, but NOT once has Pogo taken a stand to put a stop to the harassment, stalking, racism hate speech. I am seeking legal assistance as well, because I am tired of the crap that Pogo allows, yet states in TOS they don't. Terms of service I always thought were in place not only to protect their company but also the players, if they aren't going to enforce them they shouldn't have them!

Have you seen the things posted on the internet? Things that are offensive are everywhere.
What is your beef with a site that many people pay for and have no problem with? Nobody but you cares if a game room is named strangely or what you think to be offensive. I have been a member of the site on and off for a couple years and the people chatting say more offensive things than the site does.
I personally think you are just one of those people that need something to feel important about. When in reality you are just some lonely guy sitting at your computer with WAY too much time on your hands.
Do us all a favor and get a life and quit starting crap with pogo.

It is true that nothing gets done. I have asked in a report that a member of the PAL team go into Canasta Circus for just 10 minutes to see what we go through. I pay for my pogo membership only to play canasta and the Circus is the only room that has many players of my rating. Even though I mute the problem people I have still had a problem with the send me emails which I block and also writing in my guest book which I also block. Then they make a new name and the process starts over. They slander my name onspreading lies and rumors along with many other people. One man acted like everyone's best friend and got several of us players to add him to our Facebook and gathered all of the personal information he could and posts everything in the circus lobby. He has even posted the phone numbers of some of the players. I invite everyone to join canasta circus of pogo for just 10 minutes to see how many of the players are disparaged and bullied. Many of these bullies need to seek professional treatment. A few of them should be in jail.

WOW! I chatted with "Pogo Vincent" just yesterday regarding some of these SAME issues. Harassment, discrimination, and why Pogo allows such violations or THIER "TOS". You're lucky Joey that "Vincent" actually gave you numbers to call. He refused to give me numbers OR an email address where I could contact a "higher up." I've been fighting with POGO now for OVER 3 weeks about the SAME problem player. I have made NUMEROUS "reports" and have been to Pogo's chat site several times as well, and NOTHING has been done on their part to correct the problem. I have copies of ALL chats with Pogo EXCEPT the chat that "Vincent" and I had yesterday, he actually disconnected the chat saying he was going to get someone else to help me, then left me hanging in cyber space, and then I came to find out that he deleted the entire chat I had with him. I told Vincent that I guessed I was going to have to edcuate myself about Cyber Crime and take everything I have documented to my local police departments Cyber crime unit. I have been harassed by the SAME player for the SAME offenses, NUMEROUR UNINVITED invites to Private chat, I have been called names that in Pogo I would think would be offensable, however pogo when you ban someone for language tells you the "Pogo allows mild swearing", so tell me attacking me, a woman and calling me a cu*t, a flufferfu**er, this is "mild swearing?" This man says the "N" word, he TYPES IN CAPS 100% of the time. POGO does ABSOLUTELY NOTHING, their attitude is to "mute the problem player, either he will stop or move on." Muting the problem player is NOT the answer because after 3 weeks the problem is still there doing the same offensive things. Because I would rather play in uncensored rooms doesn't mean I accept any and all harassment that is handed to me. There is a lot I can deal with online, but this is unacceptable. Pogo claims to be a "family site." HA! Joey I'm with you on closing EA Sports. Let's do it!

Hello my name is Mrs Iris Draper { northerngiri243 } I paid my membership fee on June 26, 2013 .Ihis is the abbress thy told me were to send it Cloub Pogo Electronic Arts Inc Vitimate Pay Code City Billing Service State VA I paid $43.12 Order Number [protected], Hope you can help me to get my Pogo up and runing its been 15 days I live in Red Deer Alberta thank you

I recently got barred from Dominoes and I dont no why.I haveent did or said anything wrong.Can someone clear this error up?

i have played 10 games of bingo lanua and have won at least three games each time and have not received my 1000 tookens for winning the 2 games

How do they cheat?