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4.5 80 Reviews

Pogo Complaints Summary

3 Resolved
10 Unresolved
Our verdict: When using services from Pogo with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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12:00 am EDT

Pogo A Disappointing Experience with Pogo

As someone who has been a loyal customer of Pogo for many years, I must say that my recent experiences have been nothing short of disappointing. The once enjoyable games have now become frustrating, with constant technical issues and a lack of customer service. It seems that the platform has taken a turn for the worse, with games becoming rigged and unenjoyable. The changes in format and gameplay have left me feeling like the site has lost its charm. It's disheartening to see a platform I once loved deteriorate in quality. I can no longer recommend Pogo as a reliable or enjoyable gaming site.

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12:46 pm EDT
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Pogo Love this site

Love this site. Have been a member for a couple of years now. Its a good way to pass time and relax. And I have actually met some interesting people on it :)

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12:17 pm EDT
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Pogo Fun game site where you can interact with other members

Fun game site where you can interact with other members and play great games! You don't have to join, you can play for free, but membership has it's rewards. I love this site!

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Is Pogo legit?

Our verdict: Through its investigations, Complaints Board highlights Pogo with moderate legitimacy concerns, advising potential users to proceed with caution. The advice underscores the importance of meticulous review of Pogo's practices before engagement.

Pogo earns 34% level of Trustworthiness

Moderate Trust Alert: Complaints board rates Pogo at 34%. Read reviews and beware of negative issues before engaging.

While Pogo offers various gambling services, it's important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.

We conducted a search on social media and found several negative reviews related to Pogo. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • Pogo has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
  • The age of Pogo's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Pogo.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • A trust mark has been identified for a pogo.com typically indicates that the site has undergone a verification process by a third-party organization, suggesting that it meets specific security, privacy, or business standards.
  • We looked up Pogo and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
  1. Pros
    1. Wide game variety
    2. User-friendly interface
    3. Free-to-play options
    4. Regular updates & events
    5. Strong community engagement
  1. Cons
    1. Limited game variety compared to rivals
    2. Outdated interface and graphics
    3. Presence of ads in free version
    4. Fewer social features than competitors
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Pogo Listen to the moaners

It is a free games site with lots of interesting games. If you do not like it, you get what you pay for simples. As of the moment I am paying nothing so have no complaints. Stupid people

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Pogo 5 year member

I love Club Pogo! There are a great variety and they are categorized well on the site. Also love to change my mini. I know some people say they won't pay for games but then they will use real money to purchase in-app purchases. I'd rather pay for a quality game site with no additional hidden fees.

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Pogo Pogo games

Pogo games - its a free site i love it they also have a club to join it cost money but the club has better games this is the ultimate site for free gambling they have bingo slots card games dominoes yahtzee monopoly if you visit there tell them scootermamarose referred you as i will get tokens you earn enough token you can turn them in on a daily weekly monthly cash drawing. I play there all the time even though i havent won its still fun

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Pogo This is a free site with a lot of games to play, usually

This is a free site with a lot of games to play, usually great chat also. There is a Club Pogo that you can join and pay for. I have been a member for 6 years. You can win prizes and money without being a member. I have won a gift certificate for 25 dollars from Target. It took 2 months for them to send it. My friend in Canada won 1500 dollars. And yes she did get her money. It just took a while to get it. If your a stay at home person, I would say, join the club. You play for badges, there is a mini person you can dress also. I spend about 100 dollars a year here. We live in a small town and I am a housewife so this is not a huge expense in my opinion. I now have friends all over the U.S. and the world.

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Pogo I Pogo online games

I Pogo online games. My favorite is word whomp. There are different levels of difficulty you can set the game at. I like the little ground hogs in this game. They are cute. The solitaire, brain games, hidden object games, arcade games, and scrabble are some of my favorites. I visited this site many many years ago. I have been playing the online games with friends and family for a long time. I love to have my little cousins come over and challenge them on word whomp. It helps them to develop speed and spelling tools. I like to see there faces when the ground hogs eat the carrots. If you need a break from work relax, play a game of word whomp. Pogo games are cool you don't have to sign up if you don't want to. You can play a lot of the games as a guest. Not everyone has time for games but everybody need to have a little down time. www.pogo.com

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Pogo I love Pogo.com

I love Pogo.com. I've been using this site off and on for about 9 years or so. My son also likes playing the games. There is a very large variety of games to choose from.
One thing that can be pretty annoying is the ads in between the games with the free sign up membership. If you buy the Club Pogo membership you don't have to deal with the ads, and you also get access to games that are exclusive to Club Pogo accounts. I have had both memberships before and Club Pogo is definitely much better. You can also turn in coke rewards codes on Coke's website towards and get a free Club Pogo membership that way.
You also can complete tasks for badges, earn tokens to buy virtual things and dress up your profile person. I personally don't utilize any of these things, but my son does and loves it.
Bottom line for me is it's not a bad way to kill a little time when you feel like it.

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Pogo The parent company of Pogo, EA, has informed me that

The parent company of Pogo, EA, has informed me that my Pogo account is "banned or suspended". This was apparently due to the fact I was a yearly member and come the renewal date, they could not process the credit card on file because that card had been cancelled by Chase Bank due to the Target Identity Theft situation of a few months ago. The Pogo site would not let me update the credit card info, there was some glitch on the pages that made that impossible. I contacted customer service about how to update my credit card info to renew my account, and I was sent a cut and paste non-answer to my question indicating that my account had been "banned or suspended". Well, since I could still log in and play games and since POGO was sending me daily emails about how they were trying to charge my credit card (an email from them that you could not reply to), I thought this was a mistake. Several more emails to "customer service" and I get the same cut and paste response. I was able to submit info via a PayPal account and Pogo charged me $39.99 for a renewed yearly subscription, but I am now informed once again that my account is "banned or suspended". I have now filed a complaint with the California Attorney General's Office. Pogo does not get to charge me a renewal fee and then turn around and tell me that my account is suspended. You don't get to collect a yearly subscription fee for a service you have no intention of providing. Their customer service is apparently outsourced to India for emails. I did find their corporate address in Redwood City in order to file the complaint with the Attorney General. I feel Pogo and EA are operating in bad faith and their various components do not know how to interact with each other, as one phone rep told me "no problem" straightening out my account and then I get another email stating my account has been "thoroughly reviewed" twice and the suspension will stand. No reason for a suspension and no answer to my request for a refund for the fee they took out last week.

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Pogo THEY ARE THIEVES

Since there is no zero rating, I have to give them a one... which is one more than they deserve. They are thieves because they took eight months of my membership and never answered one of the DOZENS of e-mails I sent requesting assistance. There was a change in their website, so we then had to use our e-mail addresses to log in. As my user name began with a "V," I was one of the last to be changed over from using the user name to using the e-mail address. IT NEVER WORKED. I tried and tried, but I could not access my account and those money grubbers never once responded, despite my using their "help" button... which gives you stock answers and zero assistance. Since I had several friends I enjoyed meeting online in the games, I ended up buying a new membership and lost EIGHT MONTHS that had been already been paid for. 2) The games also changed. While they don't tell you, they mix members with non-members and you end up waiting on people as they have to watch ads... but you don't know this because you, as a paying member, receive no notification. 3) THEIR RATING SYSTEMS ARE A JOKE. I loved playing one particular game, but found I lost points after I had won four in a row. The system was so inconsistent, but it was obvious that it didn't work properly. Too bad. 4) You could be an expert in a game and you would be playing with a partner who was a bare beginner and you had no way of knowing this. 5) There was no way to vote out disruptive players and they didn't give two craps if you complained because THEY DON'T RESPOND TO QUERIES... EVER. 6) The games had bugs and you would often find yourself "frozen" in the middle of a game or even worse, suddenly ejected because Pogo "belched." 7) They have a bad language filter that would bleep out simple, everyday words that were NEVER curses, but you could write a word like t h i s and write anything. Uh, what? Not to mention that the vast majority of players were way over 18.8) The games went from decent, yet simple, graphics to sexist/cartoonish (skintight FA uniform, spades characters looking like stereotypical 40's mob types... including the "heavies" and "woman of questionable integrity" and on and on. 9) You couldn't get rid of disruptive/delaying players so people would be stuck for 20 minutes or so or had to quit just to be able to play. 10) and to reemphasize this: THEY NEVER RESPOND TO ANY QUERIES. THEY TAKE YOUR MONEY AND LAUGH ALL THE WAY TO THE BANK.

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12:10 am EDT

Pogo games are not working!

Wanted to play some games, but who knows why games did not work and some of them did not even open! Tried to restart the page but it did not help, so I decided to contact Pogo support and ask what was going on. Their support is the worst ever! These people are absolutely useless and don't know anything. All they told was "maybe there is a problem with your computer" and that was all! There are many negative reviews and I'm not the first one who can't open a game. They should fix their site.

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12:58 pm EDT
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Pogo well not recognize new password

I have been a member of Club Pogo for YEARS. They would not recognize my old password, which I have had for years.So I changed my password to Husbandry1. Now they won't recognize that one either. I am VERY VERY frustrated. They want their fee to belong so that you can play their games but they won't let you on to do so. I have a new computer but that should not have anything to do with getting on to play games because your game name and password is still the same. So please help me out. Thank you Judith A Petersen email is [protected]@frontiernet.net

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6:24 pm EST
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Pogo fraud

POGO gaming website is one of the biggest frauds out there. Of course, being owned by EA; I am not surprised. EA has ruined console video gaming with lies, false-advertisement, dishonesty, greed, and they seem to not care. EA is multi-billion; there is no stopping them. I am hoping this will catch people's attention. Sure, the governments of the world can get away with scams like this (tax, work, public education, fiat paper money, illegitimate governments who are all in bed with their master... the unholy roman empire. Oh yes, the vatican owns ALL!. ) The dishonest, greedy subhumans working for companies such as EA/Pogo, government; will be dealt with righteously. They know its coming, thats why they act as subhuman as they are. They can not help it. They tremble in fear of their coming judgment. So to that end; I will end my rant on worthless companies; because come they know their end is near. Have fun with your greed.

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nrthrndncr
, US
Dec 07, 2009 11:23 am EST

Hey, there, Buster! Are you finished or are you gonna take hostages? Take your Medication will you? I've been a Member of POGO since 2004 & have never had any real problems with them. They are quick to resolve matters mostly in your favor or explain other issues.Your diatribe is more than scarey. It's an indicator that the FBI should be watching you like a hawk. I've copied & pasted your post to a letter to the Editor @POGO. They need to know that a whackjob like you, is on the loose & after them. Ditto for the letter to the Vatican.
Get some help, will you?

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4:03 am EDT
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Pogo pocket membership fees then cancel membership

In 2005, I enrolled and paid $35 for a one year membership to play in Pogo's on line games site. After, less than a month I had a complaint about another player harassing me and after complaining about that problem, received a notice from Pogo that they did not like the screen name that I had signed up under and were cancelling my account. (ScrmgOrgsGvnHere > since I was a bartender). They did not have any problem with theat screen name when I paid nor did they refund any part of my $35 that they wer more than happy to keep. IF ANY ATTORNEY WANTS ME TO SIGN UP AS A CLASS ACTION PLAINTIFF I will gladly agree to sue them in any class action, If so contact me @ [protected]@juno.com.

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itsmegain
, US
May 27, 2012 9:48 am EDT

File a complaint with your state attorney general, with the BBB and with FTC.

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10:49 am EDT
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Pogo doesn't pay

I have been doing research on pogo, you pay a monthly fee to play and hope to win...well there are NO REAL WINNERS. You don't win Cash, and if you try and contact anyone on the winners list, they do not exist. POGO is making millions and one of the biggest scams anywhere on the net. Sure their games are good, but do want to keep putting money into a company who is a big rip-off.

A friend of mine knows someone who works for POGO and has verified that they do NOT pay out cash prizes.

So, pay if you want to play, but do not hope to win the 4999.00 they claim to pay out.

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danamclemore
Gulfport, US
Dec 25, 2009 10:51 pm EST

I played Pogo FAITHFULLY as a paying member and never won a damn thing. I think the games are fun; however, I do believe it is a hoax.

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funnygirl
Ohio City, US
Dec 17, 2009 9:40 pm EST

Finally a rational somebody Apollo! I pay for club pogo and I have never won any money but just fyi I have won backgrounds and screensavers from pogo. I know you can get backgrounds and screensavers for free all over the net but I still feel like I won something. I will probably never win money and I don't really care, I just like the games and the challenge of winning a badge, even if no one cares how many badges I have.

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Apollo702
nunya biz city, US
Sep 06, 2009 11:11 pm EDT

Put the horses back in the stable there! Pogo DOES pay. I personally know people who got their checks. This is just a bunch of conspiratorial nonsense making the rounds. Pogo has their share of problems and among them their worst probably is their customer-no-service department- but this complaint is utterly false.
There are a few people who they do not pay- people caught cheating! When people win a jackpot or drawing they do review their account and if they are caught cheating( people are not as smart or clever as they think they are) they do not pay and they kick them to the curb!
Lastly, I have yet to win a jackpot but I will assure you that IF I ever do the first thing I will do is BLOCK EVERY PERSON WHO IS NOT A FRIEND! This is why people think the winners do not exist. If you won a lump sum of cash would you want every conspiracy nut harassing you asking all kinds of stupid questions? Think about it!

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7:26 pm EDT
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Pogo will not provide customer service for products sold

I purchased and downloaded a game from POGO.com on 2239. The game stopped working properly after a week. After troubleshooting my computer and software, I attempted to log on to their download support site. The site is having technical problems and will not load. I then submitted a service request to POGO directly. As they have done in the past, they have completely ignored my issue and closed the service request as if the problem has been solved. It has not been addressed or solved. Please see the original request(starts at bottom of page), response and re- request below:

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

To access your question from our support site, click here.

Subject

I can no longer connect to pogo while playing diner dash. The game freezes an...
Discussion Thread
Response (EARepMatteo)
04/02/2009 06:13 AM

Hello,

Thank you for contacting Pogo.com Customer Support.

In order for you to be able to play Pogo To Go games on your computer, you must make sure you meet the Minimum System Requirements for the games to run on your computer correctly. The following are Minimum System Requirements for Diner Dash:

Diner Dash

* OS: Windows 2000, XP, or Vista with Direct X7 or better
* Memory: 256 MB RAM
* System: Pentium III 600 MHz or better
* Controls: Keyboard and a 100% Microsoft compatible mouse
* Sound: Direct X certified sound card
* Video: 16 bit or 32 bit color
* Hard Drive: 35 MB of free space
* Browser: Internet Explorer 6 or better

Sincerely,

Pogo Matteo
Customer Support
EA.com/Pogo
____________________________________________________________________
Need further help? Try the 'Answers' area on our support site, http://support.pogo.com
Customer
04/01/2009 09:49 PM

I can no longer connect to pogo while playing diner dash. The game freezes and the only way I can get out of it is ctrl/alt/delete. I have attempted to go to the download help at Oberon media but their page will not load. I am not running any pop-up blockers and my java is up to date. The game was working fine until yesterday.
Bill to: gen

Order Number: 2784
Date of Order: Monday, March 23, 2009
Game Price: 9.99 USD
Tax: 0.75 USD
Order Total: 10.74 USD

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dcarroll10245
Winchester, US
Mar 03, 2011 6:47 pm EST

dcarroll10245

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dcarroll10245
Winchester, US
Mar 03, 2011 6:44 pm EST

I have been a Pogo member for ten years, and enjoy the games immensely. However, last spring I tried to connect my Pogo account to Facebook, and a third party account was connected to my account. I have tried to resolve this issue by contacting customer service, but I've been told the only thing I can do is forfeit my 30, 000, 000 points and open a new account with a different password. I am a paid member, and if I did as I was advised I would not receive the games and benefits I paid for. At this point my customer service link was blocked, all correspondence was deleted, and I can no longer contact customer service. I have changed my credit card, and I deleted the old account number until I could hear from someone at Pogo. Today, March 3, I've been unable to get into any of the game rooms. I'm also worried about the security of my Facebook account. I would like to be contacted by the Pogo support. Thank you for your assistance.

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txcherokeewoman
McGregor, US
Jul 07, 2009 2:07 am EDT

i'm having trouble seeing the profiles of several players. i've read the reply to someone elses e-mail about the same problem and have tried the resolution that was suggested but it failed to fix the problem.
thank you, txcherokeewoman

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MsVRobbins0033
Avon, US
Jun 10, 2009 11:03 am EDT

HELP! I don't k now whehre to turn to for help. The program won't let the game "download". All t he screens open us easily but stop at the oiint of downloading...the small circle in the corner keeps spinning...yet the game won't download...what now. I tried cleaning Java, but that didn't help. Is there someone I can call...I'm 71 yrs old and do't know much about the workings of these systems...and don't want to mess things up by trying various "fixes'

Thanks for anything you can offer, VRobbins

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anna2413
arvada, US
Apr 13, 2009 1:19 pm EDT

i had that problem too with that same game at first, make sure you have the most recent version of the game. next if pogo is not being anyhelp to you try contacting Oberon they are the ones you technically bought the game from and are the ones that give you the code to u nlock the game. Maybe they will be a bit more help.

for me i had to go in uninstall the game, go into my registry and make sure that all files for that game were gone and then cleared all cookies, temp files and also when into program files under mycomputer and then deleted the file for that game. rebooted the computer, did a new clean install of the game, and then rebooted again ran the game and it worked just fine from there on out. EA is not always much help when it comes to tech issues sometimes, i had a hard time gettng them to understand problems i was having with a SIMS game i bought, and finally just gave up and found someone who actually could help with the problem.

Good luck if you need more help please let me know i'll help if i can

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9:40 am EST
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Pogo games not working correctly

I have been e-mailing back and forth for a week now with tech support (Ruth) about the Cribbage game. If you call the Pogo number [protected]), it tells you to go to the support area on their website. (That would surely be a problem if you couldn't get on Pogo at all!) For some issues, talking to a live (knowledgeable) person would probably solve the problem right then. My problem with Cribbage is that the cards are overlapping, the top turned extra card doesn't show up, you can't tell how many cards the opponent has left because they come out of nowhere, and so on. I sent my operating system info, java, and screenshots as requested. "Ruth" e-mailed the obvious delete temp file, cache, delete and reload java, etc. which I did. The third e-mail from "Ruth" gave me a solution to fix the chat input window! Where did she come up with that? That wasn't even my issue and was never mentioned by me! I just e-mailed back for the fourth time about this problem. They really need to open up some phone lines with live support and help those of us frustrated by their barbaric support system. Also, while I was looking through their tech support pages, many of their solutions are outdated. You click on a link and it's not there anymore.

No wonder they have so many complaints here and in the chat rooms! They need to show more respect for not only new players, but also the long-time (5 years for me) paying customers. At this point, I don't know if I'll ever get a solution to my problem with Cribbage (my favorite game).

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marylecomte777
Antioch, US
May 07, 2009 1:14 am EDT

I know Pogo either deliberately keeps their players from winning, or hides the real truth. However the games are fun and I miss them. If I want to win and have as much a chance as anyone else, I play the Lottery...they at least let you win now and then.

Pogo is a spam, and I am suprised that our government allows them to play with people's emotions with the knowledge that you COULD win when there is no chance. No one EVER SPEAKS WITH ANYONE WHO HAS WON.

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8:26 pm EDT

Pogo harassing people

this is for all the people that SphynxIady harasses in pogo her real name is susan capelli her telephone # is [protected] she harasses everone with lindsay another fat loser ev1 give her a call and tell her off

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Sincity55200
Hartford, US
Oct 27, 2011 12:09 am EDT

To all pogo players.. Be very carefull of 2 players in pogo.. One is Stalik, the other is Tease4meB. These two plaayers will hack into your profile..Some how this player Stalik can get all your important infomation. Like your full name, you home address, and your home phone #.. I am not making up one word of this.. If you get the chance.. Look at there profiles. You will see all kinds of phony names in them..

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FRODOBUS13_
hamilton, US
Sep 24, 2009 1:48 pm EDT

my name is Frodobus13 and I play in dice city roller. I happen to know that sphynxlady and lindajean66 are amazing people. They are always nice to me, and I am not the easiest person to deal with. I am angry and I dont really know why people dislike me. But anyway, thats just the way it is.

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maggie
, US
Mar 05, 2009 4:18 pm EST

It so sad to see that a person has to tell their self how beautiful they are in a POGO game room
There has to be somthink very sick with that person to feel so bad about themself that that's where they go to feel better.
This person and her frind doodlebug..mgc...mountainslionwife... lyndeymariebev... the list does go on
to many I would have to say.
They are the most hated people on POGO
I dont see the thrill they get from this.I work for doctors and they say something is very wrong
sad that if you google their names its in pogo complaints on the internet
WOW sad
and the numbers is true so you didn't call that one
or your one of them

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sphynxlady
Windsor, CA
Oct 20, 2008 9:48 am EDT
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You guys are all nuts. I just called that number and it is a doctors office. Why don't you all just play the game and stop being so stupid. Dodge, we know you are a cheat. Linda, you want everyone to like you. Sphynxlady, you are condescending to everyone. Lindsay, you might be beautiful but you should stay out of the mile because iprintmyred3s is so in love with you he makes it bad for the rest of us.

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nyhottie
Southampton, US
Oct 20, 2008 9:43 am EDT
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Haha, LindsayMarieBev. Julia got married on the weekend and it went well. We had a cake. I don't care that Dodgemegacab4u thinks I don't trust her cause she is a huge cheat anyway. Not to mention, her husband Doug thinks you are beautiful and she is furious over that one.

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nyhottie
Southampton, US
Oct 18, 2008 4:13 pm EDT
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She does harass but I have to say she is always nice. Lindsay is the beauty of the group and most of the people who complain that she harasses are very jealous. I won't put my phone number up because i don't want to get calls. I am IPrintMyOwnRed3s and I am a huge cheater on pogo so I don't want a bunch of phone calls.

ComplaintsBoard
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6:33 pm EDT

Pogo re: not paying jackpots

Regarding all of you complaining about pogo.

Do a search for California Attorney General's office. It has a page you can email a complaint.

Electronic Arts owns Pogo.com.

Their Company information is:

Electronic Arts
209 Redwood Shores Parkway
Redwood City, CA 94065
Phone: [protected]
Fax: [protected]

The key executives are:

John Riccitiello, CEO & Executive Director
Frank D. Gibeau, President of EA Games Label
Peter Moore, President of EA Sports Division
Gerhard Florin, Executive Vice President of International Publishing
Linda J. Srere, Marketing Consultant, Advertising Consultant, Director, Chairman of Compensation Committee and Member of Nominating and Governance Committee

Any and all complaints should be CC'd to these people via mail or fax stating that you are complaining to the Attorney General about their UNFAIR practices.

If you want to get it done, you have to complain right.

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About Pogo

Pogo.com is an online gaming portal offering a variety of casual games. It features card and board games, puzzle games, word games, and arcade games. Users can play for free with ads or subscribe for an ad-free experience. The platform also includes social features such as chat and friend lists.

Pogo Customer Reviews Overview

Pogo.com is an online gaming portal that offers a variety of casual games ranging from card and board games to puzzle, word, and arcade games. Users can access a mix of free and premium games, with the option for subscription-based services that provide an ad-free experience and other benefits. The platform also features chat functionality, enabling players to interact while gaming. Pogo caters to a diverse audience looking for accessible, web-based entertainment.

Pogo In-depth Review

In summary, Pogo.com is a gaming platform that offers a variety of casual games. It has been around for many years and has built a community of dedicated players. This review will go through different aspects of the website to help you understand what Pogo has to offer.

Website Usability and Design

  1. User Interface: Pogo's interface is user-friendly, with clear labels for games and features. It is easy to understand even for those who not expert in computer.
  2. Navigation and Layout: The layout is simple, making it easy to find games and sections of the site. However, sometimes it feels a bit outdated.
  3. Mobile Responsiveness: The site works on mobile devices, but experience is better on desktop. Some games may not be optimized for mobile play.
  4. Aesthetic Appeal: The design is colorful and fun, which is good for casual gaming atmosphere.

Game Selection and Variety

  1. Range of Games Offered: There is a wide range of games, from card and board games to puzzle and sports games.
  2. Exclusive Titles: Pogo offers some exclusive titles that you cannot find on other sites.
  3. Game Genres and Categories: Games are well categorized, and there is something for every type of casual gamer.
  4. Updates and New Releases: New games and updates are added regularly, keeping the content fresh.

Membership and Pricing

  1. Free vs. Paid Membership Options: There is a free membership with access to many games, but some are locked behind a paid membership.
  2. Subscription Costs: The subscription cost is reasonable, but it depends on personal budget if it is worth it.
  3. Membership Benefits: Paid members get access to more games, no ads, and other benefits.
  4. Payment Methods Accepted: Pogo accepts various payment methods, making it convenient for users.

Gaming Experience

  1. Game Performance and Load Times: Most games load quickly and run smoothly, but some may have longer load times.
  2. Multiplayer Features: There are options to play with others, which adds to the fun.
  3. Competitive Play and Leaderboards: Leaderboards and competitive play are available for those who like challenges.
  4. Social Interaction Elements: You can chat and interact with other players, which is nice for making friends.

Customer Support and Community

  1. Support Channels: Support is available through email, and there is a help section on the site.
  2. Responsiveness and Helpfulness: The support team is generally responsive and helpful.
  3. Community Engagement: There is a strong community feel on Pogo, with forums and social features.
  4. Safety and Moderation Policies: Pogo seems to take safety seriously, with policies in place to protect users.

Rewards and Incentives

  1. Loyalty Programs: There are loyalty rewards for regular players.
  2. Daily/Weekly Challenges: Challenges are updated regularly to keep things interesting.
  3. Prizes and Giveaways: There are occasional prizes and giveaways.
  4. Achievement Systems: Achievements are there to reward progress and skill.

Technical Performance

  1. Website Downtime and Maintenance: Downtime is minimal, and maintenance is usually scheduled during off-peak hours.
  2. Bug and Error Frequency: Bugs are not common, but they do happen occasionally.
  3. Software Updates and Patches: Updates are done regularly to improve the experience.
  4. Cross-Platform Compatibility: While the site works on different devices, the best experience is on a desktop.

Security and Fair Play

  1. Account Security Measures: Pogo has good security measures to protect accounts.
  2. Fair Play Policies: The games seem fair, and there are policies to prevent cheating.
  3. Random Number Generators and Game Fairness: Games that require randomness appear to be fair and unbiased.
  4. Privacy Policy and Data Protection: The privacy policy is clear, and data protection is taken seriously.

Educational and Family-Friendly Content

  1. Age Appropriateness: Most content is suitable for all ages, but parents should check the games first.
  2. Educational Value: Some games have educational value, especially for younger players.
  3. Family Account Features: Family accounts are not specifically mentioned, but the site is generally family-friendly.
  4. Content Moderation: Content is moderated to keep the environment safe for everyone.

Advertising and Sponsorships

  1. Intrusiveness of Ads: For free members, ads can be quite intrusive, but paid membership removes them.
  2. Relevance of Advertisements: Ads are typical for a gaming site and are somewhat relevant.
  3. Sponsorship Transparency: Sponsorships, if any, are not prominently disclosed.
  4. Ad-Free Experience Options: Paid membership offers an ad-free experience.

Accessibility

  1. Features for Users with Disabilities: Specific accessibility features are not detailed on the site.
  2. Language Options: English is the primary language, with no clear options for others.
  3. Visual and Audio Customization: There is some level of customization, but it is limited.

Reputation and Trustworthiness

  1. Online Reviews and Ratings: Pogo has mixed reviews online, with some users very satisfied and others less so.
  2. Industry Awards and Recognition: There is no clear information on awards or recognition.
  3. History and Longevity in the Market: Pogo has been around for a long time, which speaks to its staying power.
  4. User Testimonials and Success Stories: There are success stories from users who have enjoyed the site for years.

Conclusion and Overall Rating

Summary of Key Points: Pogo.com offers a wide selection of casual games with a user-friendly interface and a strong community. While there are some drawbacks in terms of mobile optimization and accessibility features, the site provides a generally enjoyable experience for casual gamers.

Final Verdict: If you enjoy casual games and are looking for a variety of options with a community feel, Pogo is a good choice. However, if mobile gaming or cutting-edge graphics are your priority, you might want to look elsewhere.

Recommendations for Specific User Groups: Pogo is recommended for casual gamers, those who enjoy community interaction, and players who don't mind paying for an ad-free experience.

Star Rating or Scoring System: Based on the review, Pogo.com would receive a 3.5 out of 5 stars, as it stands out in game variety and community engagement but falls short in mobile responsiveness and accessibility.

How to file a complaint about Pogo?

Here is a comprehensive guide on how to file a complaint against Pogo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Pogo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Pogo. Include key areas to mention, relevant transaction details, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Pogo on ComplaintsBoard.com. Remember to use simple language for better understanding.

Holistic Rating Overview

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Overview of Pogo complaint handling

13 Pogo reviews first appeared on Complaints Board on Apr 18, 2008. The latest review A Disappointing Experience with Pogo was posted on Mar 27, 2024. The latest complaint fraud was resolved on Dec 06, 2009. Pogo has an average consumer rating of 2 stars from 13 reviews. Pogo has resolved 3 complaints.
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Pogo website

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Pogo Category

Pogo is related to the Games category.

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