Menu
Playtika Customer Service Phone, Email, Contacts

Playtika
reviews & complaints

playtika.com
playtika.com

Learn how the rating is calculated

1.1 711 Reviews

Playtika Complaints Summary

11 Resolved
700 Unresolved
Our verdict: If considering services from Playtika with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Playtika has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Playtika. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Playtika reviews & complaints 711

Sort by:

Newest Playtika reviews & complaints

ComplaintsBoard
C
2:31 pm EDT

Playtika Slotomania game

I have played this game for ever the other day it would not let me on for some reason went to look for help .. Lost everything I owned over 5billion coins some the i had just bought if you look it up you will see that i know you can check it out Cathy Clark Hulme I am very upset this is the first time this happened I lost my money for the coins i bought Please is there anything you can do about this i really don't want to start over Thank You Cathy Clark Hulme ...

Read full review of Playtika
Hide full review
ComplaintsBoard
B
2:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Bingo blitz

I went into the Paddy's Plan room and selected 4 cards at max boost. Right as the round started I was disconnected and kicked out of the room. It usually gives back the credits but this time it did not. I lost 900 credits. It took me a very long time to earn that many credits and now they are gone.

Read full review of Playtika
Hide full review
ComplaintsBoard
S
10:33 pm EDT

Playtika Slotomania

I didnt get coin payout for winning 107b in ballinka today wot happened its only fair I should get the amount I won as I am a fan of slotomania for a long time I had 3 games to play I got paid for the first 2 but received nothing on 3rd play

Read full review of Playtika
Hide full review
ComplaintsBoard
J
10:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Game giving error code as bonus spins are starting

Technical information error and code [protected]. Was playing Mirror me and just got apples to start bonus when window pops up saying that there is a technical issue. I have included photographs

Read full review of Playtika
View 0 more photos
Hide full review
ComplaintsBoard
L
6:01 pm EDT

Playtika Slotomania

I have finished 3 dashes today. 4th dash is to get 38 stars on cards. I have been playing Ace game Paws a good amount of time today and have not received one sloto card. Game has been acting weird at times. Want to earn free point by watching videos. Sometimes wont5let me. Sometimes video just spins around. I then have to stop game, turn off tablet and restart.

Read full review of Playtika
Update by Leslie Whitaker Garber
Mar 28, 2020 6:07 pm EDT

I completed 3dashes today. 4th dash is to get 38 stars on slot cards. Been playing most of day and have not received one slot card. This has happened before. Also sometimes when I try and view videos for free points . Sometimes I can't do so and other times videos will just spin around. I then will have to shut down game and tablet to get it to stop.

Hide full review
ComplaintsBoard
G
10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika I’ve been over charged and never get my cashback points in double charged

Look at all the money that I dumped in and these are double charges in Cinema some of them didn't go through I complained numerous times they wouldn't even give me a single coin look at all the thousands of dollars that I put in shame on me but shame on them they are so tight I asked to speak to a manager and the emails that I got I can back up they are very crappy customer responseThis is what I get and all my responses
Hi George,

Thank you for contacting Customer Support.

I'm sorry but the manager is not available at the moment.

I understand you are asking for your cash back.

I have checked and it appears that you did not play on our VIP app, therefore you were not eligible for the cashback event.

Have a nice week and keep on spinning!

Best regards,

Arthur Valdespino

Slotomania Support

And this is how much that I played and half of them are overcharged they sent me an XL sheet that looks like this and this is what they put on my credit card half of us are double charged more than $2000 but I cant copy and paste they blocked it some how please e-mail your address I can forward it to you than
As a team we Could not pass cards for several days during a tournament and they said over the software issue As soon as a teammate we're trying to pass a card it will be expired is supposed to stay open for 24 hours they said they would compensate us I have that email to but they never did slot a mania is a rip off and when I complain and I put on satisfied they set my out of the rhythm so low that it set on kill
I need a legitimate email that I could send you what they sent me and show you how nasty they are to me and how tight they are not even one coin when they sent me out of the thousand dDollars I played this week but they charge me 2000 which I am double charge who do I complain to next to try to recoup some of my money

Read full review of Playtika
Hide full review
ComplaintsBoard
K
4:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Slotomania points disappeared

Started today with over 20 trillion point. Just went to play and I only have just over 5 trillion. And after spending a lot of money on this game for long time it's very very disappointing. Can I have my 15 trillion points back please. Thanks, upset slotomaniac very upset

Read full review of Playtika
Hide full review
ComplaintsBoard
B
5:34 pm EDT

Playtika Slotomania over the rainbow quest

That stupid ape game does not even have a 5 of a kind to pass to next level. I have spent well over 6 billion coins over the last week trying to pass this stage, I can not get 5 of a kind. I'm deleting this stupid game.

Read full review of Playtika
Hide full review
ComplaintsBoard
L
10:33 pm EDT

Playtika Slotomania

Never received my winnings for finishing a quest! I then got connected to a chat. That ended up being connected to a page that expected me to pay for a technician to resolve a problem that was the games mistake! This is completely ridiculous!

Read full review of Playtika
Hide full review
ComplaintsBoard
L
10:46 am EDT

Playtika Clover adventure

Does NOT calculate the clover coins correctly in the Quest! I've been playing Slotomania for years now and I never thought I had to have an issue with trust. I was getting nowhere in the game and I started to watch what was going on. I was very disappointed.

Read full review of Playtika
Hide full review
ComplaintsBoard
D
6:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika purchase is blocked

I'm trying to make purchases but my access is denied. There was a problem in the past where I was overcharged on purchases I did not authorize. When I went to make a purchase, in the past, it would read "something went wrong please try again. That happened a number of times and I was charged each time I tried to make a purchase but it did not go through and repeated itself.. I straighten that out with my credit card and pay pal accounts and was made whole.
I now would like to make some purchases on these games but when I try it says access denied please contact customer support. That's what I'm doing now.
Can you help me out?
Dwain Burkholder

Read full review of Playtika
Hide full review
ComplaintsBoard
C
2:49 am EST

Playtika Slotomania

The game will not load. It's been an issue for two days. It doesn't even show the green bar on the screen. The game acts like it will open but will close after a couple seconds. The app is on my iPad. I've restarted my iPad, offloaded the app and reinstalled it. I do not want to delete the app and reinstall because I will lose everything. I don't have the app connected to Facebook.

Read full review of Playtika
Hide full review
ComplaintsBoard
N
10:55 am EST

Playtika games

Playtika is a huge rip off. The slots are way to tight. The game is designed to make you give them real money for fake money. No one is winning anymore and everyone is getting ripped off. Be like me, delete this game and never come back. There is a class action law suit against them for cheating us. I hope they lose their [censored] and have to lay-off all their so called employees. Pretty good racket if I would have thought of it. Haha I deleted the game almost a yr ago. Best thing i've ever done. No longer do I get frustrated at a game that's supposed to help relax you after a long day. So I don't feel sorry for any of you that our complaining. Delete the game or don't give them a penny. Maybe then they will change things up. If enough of us just stops. Maybe the game will return to being fun. I've stayed in a few groups just to be able to read about all the frustrations. And I have not been disappointed at all. Hahahahaha stop playing, delete this game. They're getting rich off of selling fake coins. Hmmmm and you don't get what you pay for either. I woke up, when are you?

Read full review of Playtika
Hide full review
ComplaintsBoard
L
5:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Slotomania

Good morning, at 7.30 this morning I was playing Vegas casino link, I was lucky enough to receive the coin grab, I got the minor prize and what I can remember, six other coins, but as I pressed the whole screen turned off and went back to original game with no prize win. I don't know how you can see what happened, but yeah disappointed. Please see if you can see if it was a error on your games behave. Thanks so much for you time. I normally wouldn't worry but I do spend a fair bit on this game. 🤫have a nice day. Yours faithfully Laurey Sullivan

Read full review of Playtika
Hide full review
ComplaintsBoard
O
4:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika caesar slots

i was earning more money until i was forced to use Playtika if i wanted to play Caesar Slots. i would like to disable my account with Playtika.i had to register using my face book account.i wish to get the money amounts i was getting when i wasn't using Playtika. Playtika i use while playing other games but i had been playing Caesar Slots for years. Please disable my account."Oneshia Hutchinson

Read full review of Playtika
Hide full review
ComplaintsBoard
T
9:39 am EST

Playtika bonus games

Big rip off!
Cheated me out of payout on my balinko!
Supposed to get free balinko game after finishing level rush. Finally gave me the balinko but didn't give the payout! I can't get a hold of customer support either! This game is getting worse and worse with not giving up coins! It keeps wanting you to buy extra ways to win them then when you do it still is a big rip off!#!

+

Read full review of Playtika
Hide full review
ComplaintsBoard
G
1:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Not loading

I emailed help center earlier about an issue with not receiving any gold cards with the promo yesterday after that I could not get back into the game I am very frustrated because I can't get anyone to actually help me or they send me to some site that I have to pay I have never had these problems before I have been playing for years I spend lots of money in this site but to get someone to help me is near impossible

Read full review of Playtika
Hide full review
ComplaintsBoard
P
1:38 am EST

Playtika cheating me constantly and consistently by not rewarding me for points earned in various challenges or bonuses

These people are the most disgusting of online gaming companies. For real money, they constantly and consistently do not reward or award you for points earned through their gaming challenges or bonuses... Both.in the past few months, playtika/caesar's online gaming has cheated me at least 5 times, resulting in at least 10 billion points lost or not awarded through the above means. I am sick and tired of paying them for "goods and services" not rendered upon payment. This must stop immediately! They are crooks and frauds!

Read full review of Playtika
Hide full review
ComplaintsBoard
R
3:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika submitting request for what I should have received putting 100 of my cards to spin for new cards and or slotomania points.

I went to my folder and submitted 100 of my cards to spin the wheel but my tablet lost connection and when I tried to reenter I could not do so until 24 hrs later . I am a Disabled Veteran from the Vietnam era, I expected to be able to get the points and or sloto cards but I was not able to receive neither I'm very disappointed in the game this isn't right and should not happen to another player I truly believe that I should get what I won I'm submitting this in hope that it doesent happen again.

Read full review of Playtika
Hide full review
ComplaintsBoard
D
3:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika caesar's online gaming - challenge, reward and bonus points; mega bonus hours

This morning, 2/6/20, I submitted two tickets - inc #[protected] and inc #[protected]... Within minutes of each other. I did this to emphasize the urgency of this ongoing issue of playtika either not rewarding me either challenge, reward or bonus points... Or mega bonus hours... To which i'm entitled. Not only that, but when I see the points i've earned disappear right before my eyes from my total points "counter" (at the top of the screen), that especially pisses me off to such a degree that I can hardly believe what your company is capable of.

Today, I addressed an email to several of your customer service support employees... Alan caltrell, todd smith and victor adams... All of whom I am either dealing with now or in the past few months about the same exact ongoing repetitive problems.

Social media is a very strong way of reaching out to people with reviews and comments about companies who aren't only "good" in business (i.E., fair)... But also those who are not... And from the looks of lots of other reviews, playtika does not have a very good reputation at all.

I, for one, would like to resolve this ongoing issue with these annoying and disgusting problems by not going on "social media" and "badmouthing" your company. I don't like to do that. However, I don't see anyone "willing" to provide me with the satisfaction I deserve.

My question to you is this: are you going to reach out and have someone from customer service resolve these ongoing issues... Or should I give you a hugely bad review on many platforms?

I pay for your service and expect to be treated with respect and rewarded the points I have earned. It's up to you how this ends.

Thank you for your time and consideration.

Sunny/pam

Read full review of Playtika
Hide full review

Playtika In-depth Review

Company Overview: Playtika is a leading provider of mobile and social casino games. With a rich background in the gaming industry, Playtika is committed to delivering high-quality entertainment experiences to its users. The company's mission is to create innovative and immersive games that bring joy and excitement to players worldwide.

Game Selection: Playtika offers a diverse range of games, catering to different preferences and interests. From classic casino games like slots and poker to unique and themed games, there is something for everyone. The variety and quality of games available are impressive, with stunning graphics, engaging gameplay, and exciting features that keep players entertained for hours.

User Experience: The website design of Playtika is sleek and user-friendly, making it easy for players to navigate and find their favorite games. The user interface is intuitive, allowing for seamless gameplay and smooth transitions between different sections. The mobile gaming experience is equally impressive, with games optimized for various devices and operating systems, ensuring a seamless and enjoyable experience on the go.

In-Game Purchases and Monetization: Playtika's in-game purchase system is well-designed, offering players a variety of options to enhance their gaming experience. The pricing is reasonable, and the availability of virtual currency provides flexibility for players to choose their preferred spending level. The monetization model is fair and transparent, ensuring that players understand the value they are receiving for their purchases.

Customer Support: Playtika provides comprehensive customer support options, including live chat, email, and an extensive knowledge base. The response times are prompt, and the support team is knowledgeable and helpful in resolving any issues or inquiries. User feedback indicates a high level of satisfaction with the customer support provided by Playtika.

Social Features and Community: Playtika's games are designed with social features that enhance the gameplay experience. Players can connect with friends, send gifts, and participate in community events and challenges. The community engagement and interaction opportunities are excellent, fostering a sense of belonging and camaraderie among players.

Security and Privacy: Playtika prioritizes the security of its players' information and implements robust measures to protect user data. The privacy policy is transparent, outlining how personal information is collected, used, and safeguarded. Users have expressed trust and confidence in Playtika's security measures, contributing to a safe and secure gaming environment.

Performance and Reliability: Playtika's games demonstrate excellent performance and reliability. The server stability is commendable, ensuring smooth gameplay without interruptions. Known technical issues or glitches are minimal, and the company actively addresses and resolves any reported issues promptly.

Updates and New Features: Playtika consistently delivers updates and new features to enhance gameplay and keep players engaged. The frequency and quality of updates are impressive, with new content, features, and events regularly introduced. User feedback indicates high satisfaction with the updates and new features provided by Playtika.

Overall Rating: Playtika excels in providing a wide selection of high-quality games, delivering a seamless user experience, and offering fair and transparent monetization options. The company's commitment to customer support, social features, security, and regular updates further enhances its appeal. With its impressive performance and reliability, Playtika earns a high rating. Overall, Playtika is highly recommended for those seeking an immersive and enjoyable gaming experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Playtika contacts

Phone number

+972 733 993 800

Website

playtika.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Playtika?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Playtika Customer Service. Initial Playtika complaints should be directed to their team directly. You can find contact details for Playtika above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Playtika. Discuss the issues you have had with Playtika and work with their customer service team to find a resolution.