PlayStation
reviews and complaints

if at all possible i would give them a zero. I have been trying to get the bundle for 2+ weeks and have not been able to. I have been getting pushed around from customer service to customer service each and every day i have tried. I have been a sony playstation fan since it came out and now i feel i will not work with playstation ever again

Get your heads out of your ### and fix the chat party issues, im really sick of getting booted out of my own party. Come on and fix it, i would hate to switch to xbox cause it wont be fixed, thanks

Recently people are using lag switches to cheat in cod world at war its getting worse nearly every game i play on world at war now has a lagger everybody's connections are down to single red bar except the lag switch user which is full the game gets jumpy and you can shoot all day at opposition without getting a kill is there anything you can do to rectify this please i am a serious gamer and this sort of cheat is unacceptable i have paid good money i have all maps for cod world at war and to have this lag cheat at every turn is getting boring.

i recently tried to sign in my playstation network account "juicesaulrod1" and then there was an error and then it said ps3 is under maintnence. i am wondering if anyone knows how to fix this or what this is? please let me know!
p.s. the error is known as Error 80710A06.

ok you can't press charges against sony for a hacker.
And finding a hacker is really difficult you can't it too be resolved in a day or two. So sit there don't go online until they email all that have a playstation account that "some" of the problem have resolved.
And I know how you feel one of my accounts was hacked and then had been deleted do too harassment of other players I explained that I hadn't been on for 2 months and they solved in about 2 weeks. So good luck

I am a black woman that is a loyal customer to the Goodwill outlet located in roseville, I shop there everyday for shoes and clothes which i resale at my boutique. There is one particular supervisor named Katie that treats me like a thief anytime i go to return something defective which their store policy says return items with tags still on and with ur original receipt within 7 days. One day i bought a playstaion with a yellow tag thats said 19.99 and i paid 19.99 at the register unfortunately for me the item was not working, so i returned it the next day with my receipt and the tags on the item intact. Katie was the manger around as usual she scanned the item and the recipt and then took off the yellow tag, lo and behold there was a green tag underneath that read 14.99 which i did not know anything about. she returned the item but made me look stupid infront of other customers like i swapped the tags. i will never shop there anymore becasue it is not my duty to be pulling odd every tag to see if ther is another tag underneath.

playstation store offers the wipeout game and inFamous game free of charge to members. They are charging 13.99 for wipeout and i can't even find infamous

Dear Sir,

1.
I have purchased a Sony play station
portable (Sony PSP) model E1004 from M/s Indiatimes Shopping, a Times of India Group company on
23.4.2013 and the item was delivered to me on 26.4.2013 by Bluedart
couriers vide their bill No. [protected]. The invoice no. for the above sale
was a2z/13-14/N/DL/[protected] DATED 23.4.2013 (Exhibit no. 1). As per the
warranty booklet, the item carries a warranty for one year from the date of
purchase.

2.
After four months of
use, its home button was not working. Without this, closing a game and coming
to the menu was not possible. So it was not used for next few months. On
enquiry, it is found that this is a common problem for Sony PSP. In Aluva
itself we could locate 4 such complaints. They advised us to contact the
service centre as they got it replaced. No modification is done on the machine
and we used only original games purchased from sony dealers.

3. We have submitted the Sony PSP to the Sony authorised
service centre, M/s. Madonna Electronics, 26/192, Koonamthai, Edapalli Toll,
Cochin – 24 on 17.1.2014 vide their job sheet no. J40128356 (Exhibit no. II). Mr.
Mathew, Front office technician, told me that this cannot be repaired here and
that I will be getting a replacement. He also said that colour or model cannot
be guaranteed as they will send the available item. He also told that it may
take two weeks. I agreed to this.

4. In
the job sheet, they have mentioned ‘out of warranty’ even though it was well
within the warrant period. I found it only after reaching home and called them
back. Mr. Mathew, Front office technician, who took in the item told me that it
is the standard procedure for them. I find it highly irregular that such an
entry is made on the job sheet as it may lead to the denial of warrant for the
item.

5. After
2 weeks I called them. He told me that there some problem regarding the warrant
as it is purchased online. He said he is waiting for their email message. He
promised that he will call back. As I did not get any calls, I called back
after one week. He repeated what he said earlier and asked me to bring the
original carton in which the item was received. I took it to them promptly on
the next day. He scanned all sides and told me that it is genuine and that he
will send it to the sony office. The cove is printed in India, as the price is
given in Indian rupees. Also the cover contains a warranty sticker. A scanned
image of the cover is attached (Exhibit III). They said they will inform me
when the decision is made.

6. I
have made several phone calls to them, but could not get a precise reply. Then,
after one month, after several phone calls they said warranty is not valid as I
have purchased it from an online shop. Online shops are not authorised sellers
for the sony psp.

7. Now
nearly 35% of total sales in electronics items are through online. It is a convenient
and hassle free mode of purchase. As far as the item is genuine, and no
modification had been made on it, M/s Sony India cannot wriggle out of warranty
obligations. If it not authorised, M/s Sony should not sell any of their
products through online stores. As of now all their products including TV,
camera, handicam, laptop, PlayStation are available on many online stores.

8. I
have purchased it for my 14 year old son, as present for getting good marks. This
incident has created tremendous amount of aggravation and discontent in his
mind. It has also created a lot hardship for me.

9. Considering
the above facts, I request you to replace the damaged item at the earliest.

Thanking you

Yours Sincerely

Dr. Jacob Elias

Poomthottam

U C College P O

Aluva -683102

Kerala
jacobaluva@gmail.com

Dear Sir,
Regret the inconvenience caused. Please share your complaint no. with us. We will need this information to assist you further.
Regards,
Sony India Team

What does your color have to do with this?

Please do something to get rid of all the people who are using Mods and Hacks online, they are ruining the fun and spoiling the competition of all the games for everyone else .. especially on the Call Of Duty servers

cant thank you all enough after working all day in the sun I come home to watch some stuff on Netflix of which I pay for only to be told that I cant I have to login to playstation network I try it gives me garbage about updating password as security measure then says ill get an email in 24 hrs I cant watch any movies I stored on a separate hard drive as it says same crap about signing into your network so basically I have a 350 doller pos that I cant do anything with till you allow me to update whatever password of which I do not want updated to begin with I would have never ever ever bought this system if I knew this was going to be all this I have movies I purchased on amazon of which I cannot login through my ps4 to watch do to this nonsense I'm so damn mad about this crap right now it just made me want to sell the system and go back to xbox

That doesn't make any sense. You bought it - it was defective - you returned it the next day for a new one. Right?

What was the problem?

wow, so it didn't work right out of the box and you want compensation.

-how about knowing that best buy will replace it for you?

-the PS3 probably traveled over [protected] miles till it reached the store. Anything could've happened.

-please use common sense next time

Playstation store always refuses my money i wish i went with xbox, this has been a problem for years and you do nothing all your doing is deterring me from ever spending money on playstation store, how much have you lost out on because of this just fix it and take my money.

In 2017 I purchased a PS3 in Panam. A few weeks ago, the console presented some problems. As a Sony consumer, I took it to the Sony Repair Center in Panam. For my surprise, Sony Panam told me that they cannot repair this console in Panam and I should send it to Europe (Italy or Spain). I sent several emails to Sony Panam without any answer.

I believe that Sony believes that I should throw away my PS3 and buy a new one, cause the support I had was totally terible!

No solution from Sony USA, Japan and Panam. Think twice before buy it!

Purchased Games Online but for wrong Game System by mistake. Called Sony Customer Service but will not provide refund because it is in terms and conditions. I understand that they need to do this to protect them, but customers do make mistakes and we just paid over $500 for the game system and another $50 for games that we now can't use. Very upset and now going back to the store to return the game system. So upset... it's like going to the movies and buying to many tickets and them telling you can't have a refund for the ticket.

Purchased a PS3 when it first came out: 550$
Purchased several games, controllers, and various accessories: 150$
After 2 years of use the graphics module malfunctioned making games unplayable repair cost: 130$
1 Year and a half later blu ray disc laser malfunctioned no warranty: 130$

After all this and speaking to various customer reps and their supervisor explaining to them I am unhappy, will not buy another Sony product, and 2 repairs in less than 10 years is unacceptable the attitude I received was: WE DON'T CARE!
This and hearing that Sony's software patches or the video game designed for ps3 called Blackops might be causing this latest malfunction in my ps3. Still the attitude received by Sony is they do not care about their customers and do not stand behind their products.

DO NOT BUY BAD QUALITY SONY JUNK! ESPECIALLY THE PS3!

this is a copy of a letter i am about to send to sony.

the basis of it is this, i had a faulty ps3, i called the consumer line and they replaced it via parceline courier, then all of a sudden weeks later parceline come back while im not there and harras my 13 year old little sister for a ps3 there meant to pick up, my sister not knowing any differant gives them my perfectly fine ps3, now i cannot get it back, both parties are passing liablity for the mistake. please can you help me.

Sony Computer Entertainment UK Ltd
Po Box 2047
London
W1A5HY

Adam Bishop
53 Amethyst Road
Fairwater
Cardiff
Cf53NT

[protected]
Adam@projectdaniels.com

1st April 2017

Dear Sir - Madam
Today my 60 GB play station 3 was taken from my house without my consent by a parceline courier following a mix up by you customer services team. When I contacted Parceline they told me that I could go and collect it, however when I arrived at their depot I was told that Sony told them not to release it to me. I contacted the customer services line and was then told that parceline would be releasing it back to me within the hour, however then parceline told me they could not give it to me as your consumer service team told them not to release it. On every occasion today the 1st of April 2017 that I spoke to either the customer service line or parceline, each party was passing the responsibility back and forth, four different phone calls with consumer services I was told that there were going to release it, and that a mistake had been made by some one, in fact I was told by the Sony consumer support line that it was meant to be a delivery instead of a pick up. Wires have been crossed some where along the line and I am still without my play station. Today I have lost over £70 in work losses phone calls and petrol also the distress my 13 year old sister has be caused by this as she was the one confronted by the very rude parceline driver in this incident. If I was at home when he arrived this would never have happed but unfortunately I was in work at the time, besides I was not even contacted by any of the parties to be told that someone was coming.
Finally I was contacted by a MR Richard Allen from the consumer support line for Sony who told me they were investigating the matter and he would get back to me ASAP,
Firstly I would like to know what the hell is going on and where the hell is my ps3, I want it back including the game which was inside and the 8 GB memory stick that was in the front. I am going to take legal action as effectively Sony or parceline has stolen my property, I have spoke to my solicitor and the South Wales Police and have been told the a mistake made your consumer services have made you both liable. A copy of this letter will be sent to the south Wales echo, the daily mirror and the sun news papers also to citizen’s advice and my local labor councilor.
I have been a valued Sony Customer for many years purchasing brand new consoles every time they are released and never had a problem like this. I am furied at the lack of communications and unprofessional courtesy I have received from both parties involved. I would like this matter dealt with right away as the stress and problems this matter has caused.
I’m not sure what mistakes you have made ordering my perfectly working Play station 3 to be taken away but it’s totally unacceptable. I would like to be contacted by email as soon as this letter is read, so a phone call can be arranged with someone of higher Authority.

Contact details for parties

Bill (parceline)
[protected]
Parcel consignment number [protected]

Richard Allen (Sony Consumer Support Line)

Regards
A. Bishop

my playstation 3 says i live in bulgaria and i cant click on it to change it and i didn't right that i live there. it automaticly comes up

the computer has stopped working afetr a year with very little use and thet want me to pat 149 euro yo get it repaired when the goods are faulty

08/29/08 charg e card charged for product I have not recieved yet would like the product or money back.

You are lucky that the item arrived at all if you used Speedex! Useless people. Don't really seem to understand what the job of a courier is!

From what i can find out you cant without creating a new ID