Menu
PlayerAuctions
PlayerAuctions Customer Service Phone, Email, Contacts

PlayerAuctions
reviews & complaints

www.playerauctions.com
www.playerauctions.com

Learn how the rating is calculated

3.8 394 Reviews

PlayerAuctions Complaints Summary

267 Resolved
127 Unresolved
Our verdict: With a good resolution rate, PlayerAuctions generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
PlayerAuctions has claimed their business profile
Get notifications about new complaints and reviews of PlayerAuctions. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

PlayerAuctions reviews & complaints 394

Sort by:

Newest PlayerAuctions reviews & complaints

ComplaintsBoard
V
5:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions did not receive refund yet..

Hello,

I decided to use PlayerAuctions to get some gold in Archeage - the first time I tried it did not work, saying "payment failed". I tried again and it did, so I successfully purchased some.

After a few days, I tried to buy some more, but it kept saying Payment failed, even though I used the same payment method(s). After a couple tries, the 4th time the payment went through and it worked. Unfortunately I had to cancel this one since the seller did not deliver on time at all.

After another day, My account was suspended for some reason, and I have not yet received a refund for the order I have canceled earlier.

I cannot log in to see my account order(s) # since It was suspended.
I tried making a ticket but no one replied yet.
Here are the order number(s) that are tied to my account:
5400439, 5400263

Help would be appreciated, thank you.

Read full review of PlayerAuctions
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
4:42 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions urgent ("' disbursement") problem

I've been facing problems with Payoneer and skrill,
I tried to contact customer service more than 5 times asking for the 70 USD bank transfer option. Unfortunately none of them replied to me it's been a week since I opened this case.
I asked them at least to hold ( freeze) my funds since my linked payoneer account is not verified but still I had no replies..
So by that if they send my current funds it will get lost into the Unverified payoneer account.

I will appreciate if they only (" Freeze My funds till I figure out a solution for the disbursement options" or provide the 70 USD bank transfer option.)

Ps:I'm a verified seller 100 Successful order.
But still they aren't willing to help me.
User name: RabiAz
Disbursement Order ID: 5374402 and the following ones

Read full review of PlayerAuctions
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
3:53 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions pending payment again and again. but not return my money again and again

It happen on 2 November. I place an order to buy Summoners war Account. I paid with my Debit card and It stucked with Pending Payment. I did as they said to sit tight and wait for 4 hour but nothing happened. I coudn't wait anymore so i paid again. They charged me twice. I got account but I didn't get my money back. It's 10 days until now. Recently on 12 November. I placed an order again to buy SMW account. This time I paid with Bitcoin but stucked at Pending Payment again. So i canceled order but i havn't recieve my money back yet. When will i get my money back?

PA Order ID : 5353167
PA Order ID : 5384018

Read full review of PlayerAuctions
Update by nookaiser
Nov 12, 2019 3:40 am EST

It happend on 2 November. My order get Pending Payment status. So I do as they said. Sit tight and wait for 4 hour. But nothing happened. So i couldn't wait anymore. I pay again to get account and they charged me twice. I got account but I didn't get my money back. It's 10 days until now and they act nothing.

Order Id : 5378055

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
5:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions wow account queued for immediate processing

I sold an account last Nov 6 in PA. The buyer confirms the payment and had to wait until Nov 9th (3 days) for the funds to clear and be released. Now it's November 11th already and I sent them various emails regarding this sale, they merged and closed my tickets but there was no response with regards on my complaint for "Queued for immediate processing". Now I'm planning to get my account back. What do you think?

My PA Order number is 5363673

Read full review of PlayerAuctions
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
2:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions bitcoin sent but playerauctions claiming payment has not been received. $1,000!

I attempted to purchase a WoW account via playerauctions on 11-9-2019 and instead ended up out close to $1, 000 and dealing with horrendous customer service.

I'm disappointed because I often use PlayerAuctions and have had good experiences. But in my opinion there is no excuse for taking almost $1, 000 of someone's money and not delivering.

I first bought an account for $440 using my credit card, which despite having plenty of money available was declined due to "security." I have sent in a driver's license, talked to them on the phone, and completed dozens of transactions, but I was declined for security?

I was then told to proceed with bitcoin (as can be seen in my screenshots), but after completing that transaction I was informed that PlayerAuctions did not "capture" any money so I should contact my payment gateway. I'm assuming this is because there is a 20 min timer to pay with Bitcoin but the transactions take longer than 20 minutes to process. Others have had similar issues (google it).

In short, PlayerAuctions keeps pointing me to the Gateway, which in this case was GoCoin or perhaps my CoinBase wallet. But GoCoin keeps sending me back to PlayerAuctions (screenshots), and the transaction has clearly been processed by CoinBase and received (but not spent yet) on the other side.

I did my part and paid for my account twice! The first transaction still took the money even though they claimed to deny my credit card. Now I lost About $500 worth of bitcoin, paid fee's, etc. and I'm sitting here with nothing while they tell me I'm out of luck and won't tell me how I can get a refund.

I like doing business with PlayerAuctions, and despite frustrations hope this can be resolved. But if not, let this be a cautionary tell for other people and take your business somewhere else that won't charge you and not give your money back.

Order ID: 5375124

Sent to GoCoin/Playerauctions at: 3BmQgTBsNMEozDuALvPDCgMKcr4BWoL8KU

My refund wallet: 3CMtk6VLJV3huJG69j8r8G7RLzbcDgewVP

Read full review of PlayerAuctions
View 0 more photos
Update by LoxxShop
Nov 11, 2019 2:23 pm EST

Received a refund from the payment processor GoCoin today. PlayerAuctions was also being more responsive and likely would have sorted things out in time. Not happy with the loss of time, paying $40 or so in bitcoin fee's and getting nothing, and still losing out on what I wanted to buy. But lesson learned. Make sure when there is a timer you bail out of the transaction if the timer is close to zero and just start it again instead of hoping the payment will be complete before the timer expires.

Update by LoxxShop
Nov 10, 2019 11:23 am EST

Still haven't received an update on how I can get a refund. They are claiming a payment hasn't been "captured, " but the link I was given by GoPay for the PlayerAuctions invoice clearly shows that the money has been received on that wallet. As is shown in the screenshots.

https://blockchair.com/bitcoin/address/3BmQgTBsNMEozDuALvPDCgMKcr4BWoL8KU

View 0 more photos
Update by LoxxShop
Nov 09, 2019 2:42 pm EST

Forgot to add the photo from GoCoin showing received and sending me back to the merchant, PlayerAuctions. The first one shows when it was apparently pending, the second shows when it was received and I am referred to the merchant.

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
11:04 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions don’t sell on playerauctions - you'll never get your money

Listed an account for sale, it sold, I facilitated a seamless transaction and had a happy buyer. I waited the 3 days to get my money. 3 days pass - no money. I wait an additional 4 days thinking they're busy - still, no money.

I reach out and spoke with a lady named Melissa. She told me that they no longer disburse funds to PayPal - even though I setup PayPal as my disbursement method when I listed the account for sale. She told me to setup an account on Payoneer or skrill. Otherwise, I don't get my money.

Waiting on getting my Payoneer account setup - again, don't bother selling on this site. They'll make you jump through a series of hoops, take a ridiculous fee, and provide no assistance.

Read full review of PlayerAuctions
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
U
5:58 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions sold an account

I sold an account 2 weeks ago and still waiting for my money. My account was suspended because they thought I made a trade outside of their website. Hilarious. They have my money and the buyer has my account. [censored]ing terrible company. Do not use it

Read full review of PlayerAuctions
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
3:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions bitcoin address expired before btc transfer completed; no response

As per order #5349682, on October 31st, 2019 (10:48:19 PM), I placed an order for OSRS gold to be paid in Bitcoin (proof of transfer attached).

Unfortunately, when paying with cryptocurrency, PlayerAuctions has a 15-minute countdown timer set on the Bitcoin address you're supposed to send payment to. If it expires, apparently your order isn't confirmed even you still send the payment.

In my case, upon initiating transfer, there was an unexpected delay in transferring Bitcoin from my Coinbase BTC wallet to PlayerAuction's BTC address, so the transfer occurred after the 15 minutes ran out and the address had already expired.

I've submitted a support ticket to PlayerAuctions on October 31st and have yet to hear anything back from them.

As part of my order, I gave my BTC refund address. I cancelled the order on November 1st, 2019 (08:06:54 AM) and it's now been more than 24 hours since cancelling with no idea where my money has gone and no response from PlayerAuctions.

Their receiving addres (which expired): 395wyP4wBBKtgXXjZxZMwQ2SvsPV3rnrLF

My refund address: 3PSKUdqVXsrtorYuq3oMAepv3zCSLUDxZ1

Order: #5349682

I would very much like the transfer refunded.

Read full review of PlayerAuctions
View 0 more photos
Update by GoGlacier
Nov 05, 2019 5:06 am EST

Hi again, Richard/PlayerAuctions!

Good news! I've just checked my Coinbase BTC wallet and the refund has been received. Issue resolved. :-)

I do have a question in case anyone else may also be wondering:

Will you consider removing the countdown timer on cryptocurrency payments? As you can imagine, I would be hesitant using that method again but this also makes it more difficult for me to make payments to you in general.

Thank you for your help.

View 0 more photos
Update by GoGlacier
Nov 04, 2019 5:25 am EST

Hey Richard!

Glad to hear from you. I've responded to the ticket email regarding the refund (haven't received it yet).

Thank you.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
7:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions disbursement not issued

It's been more than a week since I've sold 2 accounts on playerauctions but still I did not receive the disbursement. I'm a verified seller and never had this issues. Help please.
Order ID #1: 5300387
Order ID #2: 5298165
I had PayPal as disbursement method but I've changed it to Skrill but still waiting. Hope I will get disbursed as fast as possible.

Read full review of PlayerAuctions
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
1:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions payment not received

Purchased 2 accounts and both of them were cancelled due to seller not wanting to sell it and me asking for a refund on the other one. It says refund sent yet I never got the money in my bank account. I asked the bank for my transaction history so I can gurantee that I simply didn't receive the money. Please look into this.

Order ID: 5330499, 5329938

Read full review of PlayerAuctions
Update by Taeyoung Hwang
Nov 04, 2019 4:26 pm EST

I checked with the bank for transaction history and they said I never got the fund or see any signs of it.

Update by Taeyoung Hwang
Nov 01, 2019 1:27 am EDT

Purchased 2 accounts from playerauction. However, one was cancelled by the seller and the other one I asked for refund because the account didnt match the description. Both sellers sent the money back but I never got it. I tried sending in support tickets but I only get automated messages.

Order ID: 5330499, 5329938

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
2:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions selling accounts, pending payment

I have gotten 4 offers for my account, everytime someone tries to buy it all I get is "Pending Payment" according to PlayerAuctions support page its an issue from the buyers end. but 4 times in a row? This is insane. I sold an account a couple months ago when Paypal was still active and had zero issues... now im using Skrill and all I got is Pending Payment...ive lost 4 buyers now because of it.

Read full review of PlayerAuctions
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
12:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions payment not received

I just found out that paypal is no longer a supported method for payment. I have three auctions that are currently waiting disbursement.

Order ID: 5345198
Order ID: 5338553
Order ID: 5331520

I currently have moved and changed my phone number since last time I have used this service. I have emailed customer service mutiple times to get this fixed so i can change my payment account.

I need some help please
-Rick

Read full review of PlayerAuctions
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
4:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions disbursement

I'm using playerauctions almost a year now and never had issues with them but on 21st October I received an automatic email that said my disbursement was sent to my account but I never received those money.
(Order ID: 5305938)
I've tried to contact many times playerauctions support but they don't answer me.
Sorry for bad English but I'm from italy

Read full review of PlayerAuctions
Update by Nazar Sorygeton
Oct 29, 2019 12:03 am EDT

okay, I did get it :)
Thanks for help

Update by Nazar Sorygeton
Oct 27, 2019 10:08 pm EDT

I've never received the disbursement on my PayPal account even though I received the automatic email saying you did send it (my paypal: nazarsocialmail@gmail.com) please double check if it was effectively sent. In case you are sure at 100% that you've sent me the disbursement at my PayPal please pm me with the transfer ID so I can contact PayPal via support. Best regards, hope everything will be fixed soon

Playerauctions Order ID: 5305938

Ps: As a proof I attach my paypal activity (that as eeryone know is not deletable by the user) and as you can see the last movement was on 6th October

Screenshots:
https://prnt.sc/poy7lk
https://prnt.sc/poy7xb
https://prnt.sc/poy809

Update by Nazar Sorygeton
Oct 27, 2019 10:21 pm EDT

Screenshots:
https://prnt.sc/poy7lk
https://prnt.sc/poy7xb
https://prnt.sc/poy809

Resolved

they resent the payment and this time it arrived. 10/10. Thanks a lot

Hide full review
ComplaintsBoard
J
11:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions payment issues

Hi there. On player auctions I sold an account for 120 dollars expecting a cut of 99 dollars (order ID #5274969) once someone purchased this account I received an email from skrill that money was sent to my account. At the time I had not created a skrill account and thus had to. once I had created it I had to verify it, this took roughly 15 days to do but in the payment email this message was accompanying it "Please claim your money within the next 14 days. For security reasons, the money will be returned to the sender's account after 14 days.". I assume the money was sent back to PlayerAuctions and I have no way of receiving this money. Skrill has not helped at all, I have contacted the buyer who is checking if he got his money back or not but I assume he hasnt. please help, I dont want to lose 100 dollars and my account.

Read full review of PlayerAuctions and 2 comments
Update by Jack Rey
Oct 23, 2019 11:13 am EDT

Thank you very much Richard, I have received the funds

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
H
H
hydecustom 4x4
, US
Oct 23, 2019 12:27 pm EDT

cjallen9525 at gmail.com

P
P
PlayerAuctions
Los Angeles, US
Oct 23, 2019 10:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We didn't find any accounts associated with that email, hydecustom. It's safe posting your order ID here. Can you do that so I can check and process it for you?

Best,
Richard

H
H
hydecustom 4x4
, US
Oct 23, 2019 12:26 pm EDT

Having similar issue i paid with visa card an the payment cleared my account, so i canceled the order because i havent gotten a reply in 9 hours. Ive been wth PA for along time an for my payment to go through an in the image below you'll see i cant get my gold? I paid for it an its cleared on my bank statement using my visa. Never had a problem like this an its kind irratating being treated like a non value customer after purchasing products no problem for years from you guys. Please i would like a email back soon due to the fact i feel disrespected. I love PA but i cant believe a long time user is treated like coal. I hope we can get this resolved please email at: cjallen9527@gmail.com an ill provide thhe order # aswell. I hope to hear from you soon.

View 0 more photos
ComplaintsBoard
K
6:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions bitcoin timed out but still sent afterwards

I was paying for a account I was buying through my bitcoin wallet and it took my wallet a bit to successfully send the pending payment but playersauction has a stupid 20 minute timer so I ended up sending them the money but not confirming my purchase, I probably ended up losing all my $250 thanks to the delay. I really hope they can see that I did send them the payment and confirm my purchase .

I sent it to their bitcoin address of 3Ks1v6ibB9CBP5Hyu31wLspub4QfGm6YLd

My receiving wallet address is 3Feb4fWHdpmiqoZXkCG61JABdCNmfFNwVK

Order ID: 5315181

Read full review of PlayerAuctions
View 0 more photos
Update by Kurori344
Oct 20, 2019 9:52 pm EDT

I emailed your finance team multiple times but no one ever replied back to me since 2 days already, I really hope that money didn't get lost or you guys are keeping it basically stealing it

Ku Kurori344 Oct 18, 2019
More PlayerAuctions Complaints & Reviews
Player Auctions - playerauctions is a scam! [64]
PlayerAuctions or PlayerAuctions.com - scam, fraud, false advertising, no 100% guarantee [57]
PlayerAuctions.com - false advertising [23]
PlayerAuctions.com - theft & poor customer service [11]
PlayerAuctions - major refund delay [1]
PlayerAuctions - claims and refunds
PlayerAuctions - account reclaimed
PlayerAuctions.com - my review = blackmailing people, beware of their illegal practice for an american business
PlayerAuctions.com - scam report: won't pay you, so many problems. just avoid them!
PlayerAuctions - player auction disbursement time
Sort by: UpDate | Rating
Comments
Pl PlayerAuctionsMarCom 51 mins ago
Hello Kurori,

Thank you for posting the complete details. Whenever this happens, we always ask users to provide their BTC refund address, so providing it this way speeds up the process greatly as we only need to refund back the funds. Sorry this happened to you, and rest assured that if any amount was captured by our system, it will definitely be refunded back to you.

I will now ask our finance team to process the refund. Once you're able to get it, could you please reply back here so we'll know? Feel free to post any questions or concerns you may have, Kurori.

Best regards,
Richard

Reply
1 Votes

Update your complaint
Post your update to complaint here...
Add photos (optional)
Submit

PlayerAuctions Logo
PlayerAuctions
Customer Service
Overall Satisfaction Rating
159 Reviews
Submit a Complaint to PlayerAuctions
PlayerAuctions Contacts
(added by the user)
United States
Auctions
View full information
Recently Discussed Complaints
osrs account purchase still under “verification”
1Oct 18, 2019
current order status: payment failed
4Oct 02, 2019
verifying payment, been over 2 hours
2Oct 01, 2019
osrs accounts, id's 5116775 and 3918996
3Oct 01, 2019
registration
1Sep 29, 2019
Other Businesses
PlayerAuctions
Recently Discussed PlayerAuctions Complaints
false advertising23
current order status: payment failed4
osrs accounts, id's 5116775 and [protected]
payment3
scammer6
the lack of disbursement methods5
not receiving password reset for several days3
problems with disbursements after paypal changes.4
extremely delayed disbursement.4
payment declined but still charged twice!5
Subjects of Wide Speculation
1. Burger King (26)
customer service cashier
2. Wish.com/iloveyou store (26)
Jewelry
3. Barnes & Noble Booksellers (24)
a book called "if you give a pig the whitehouse" by kaye fanouse
4. Costco Wholesale Corporation (13)
cart attendant
5. Grand Canyon University (13)
financial aid stipend check
6. www.buyrealfakepassport.cc (13)
passports and id cards
7. Godfather's Pizza (13)
my order was not even close to what I ordered
8. Dollar Tree (13)
service
9. B&T's Tattoos, Band Tattoos, Anatomy Ink (13)
tattoo parlor
10. tradequicker.com (11)
it is a scam
Submit Complaint | Catgories | Locations | FAQ | Business FAQ | Terms of Use | Privacy Policy | Cookie Policy | DMCA Procedures | Investors / Business Offers | Legal Information | Thank you Emails

© 2019 ComplaintsBoard.com
If you have an inquiry, or any constructive thoughts, creative ideas, and reasonable offers, please, contact us

Update by Kurori344
Oct 20, 2019 9:52 pm EDT

I emailed your finance team multiple times but no one ever replied back to me since 2 days already, I really hope that money didn't get lost or you guys are keeping it basically stealing it

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
6:26 pm EDT
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions osrs account purchase still under “verification”

Just purchased OSRS account from playerauctions with BTC 5 hours ago and it's still under verification process. It's should have been done within 20-30 minutes. I can't get a refund the regular way and have to go through support (no live chat, don't reply to emails) but would rather have the account I purchased. Coinbase, where I sent the transaction has the payment going all the way through. So it's definitely on playerauctions end. I've sent in multiple tickets with the order number with pictures of my purchase attached. I spent $100 on my purchase and would like to know what's going on. At the end of the day I want the product I purchased. But obviously that's not happening...

Read full review of PlayerAuctions
Update by Jordan White-Dwyer
Oct 20, 2019 2:44 pm EDT

I know for sure on order 5313888 there was a charge and that it was “absorbed” by your system. Would you like me to provide pictures from gocoins, playerauctions, and my bank statement prove that to you? I’ve talked to a customer service rep 3 days ago and haven’t heard a word since. I’ve sent at least 10 emails in a row with no response. You guys are holding over $100 for multiple days without any communication with the buyer that’s not professional at all. At the very least respond so customers don’t have to come on sites like these for answers, it’s ridiculous. I just want my account I purchased man... or the refund TODAY so I can actually spend my money

Update by Jordan White-Dwyer
Oct 17, 2019 8:22 pm EDT

My PA account name is Gurulla

Update by Jordan White-Dwyer
Oct 17, 2019 8:20 pm EDT

No update from playersauction or the seller of the account as of now. Will keep this updated until resolved.

Hide full review
ComplaintsBoard
M
8:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions current order status: payment failed

Just purchased an account, been emailing with the seller back and forth. My card has already been charged from player auctions but now its saying payment failed and order has been closed.
Accounts
Premier plus ckg (...7196), updates content below
Dateoct 1, 2019 (pending) descriptionpos debit playerauctions.com [protected] ca amount−$304.07

My order number: #5273706

Ive already sent an email and have not gotten a reply back from pa

Read full review of PlayerAuctions and 1 comment
Update by mma707
Oct 01, 2019 8:35 pm EDT

#5273706
order failed and my debit card was charged
vent Log
Order created
Oct-[protected]:39:47 PM
Payment authorization completed
Oct-[protected]:43:45 PM
Order closed by system - payment settlement failed
Oct-[protected]:44:35 PM

PREMIER PLUS CKG (...7196), updates content below
DateOct 1, 2019 (Pending) DescriptionPOS DEBIT PLAYERAUCTIONS.COM [protected] CA Amount−$304.07

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
M
M
Michael Abratique
, US
Oct 01, 2019 11:00 pm EDT

But what was the reason for charging my card to begin with? And then void out the transaction now i have to wait 5 business days for my refund? What was the whole point of this? Now I cant purchase the item i wanted through PA because i need to wait 5 days?

P
P
PlayerAuctions
Los Angeles, US
Oct 02, 2019 10:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello again, Michael,

Payments from your payment account are already cashed out of your account whenever you purchase on our site. This is already in transit to us, but if there are issues or discrepancies with the account, we decline the payment and refund it back to you. This means the card is really being charged. I'm sorry for the hassle but this is how payments work in correlation with payment portals.

Let me know if you have any other questions or concerns, Michael.

Best,
Richard

ComplaintsBoard
T
2:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions verifying payment, been over 2 hours

Recently they introduced a compliance team to check orders for verification, that's fine. What's not fine is it taking more than 2 hours with no email from support after I've sent like 8 emails or requests. Actually so frustrating, GO BACK TO YOUR OLD VERIFICATION METHODS, IT TOOK LIKE 5 MINUTES. If there's any playerauctions support people on here, and care to even do this the order ID is 307147

Read full review of PlayerAuctions
Update by tigercloud
Oct 01, 2019 2:43 pm EDT

Closing in on 3 hours, :)

Update by tigercloud
Oct 01, 2019 2:27 pm EDT

I first started the order an hour and a half ago, cancelled the order, re ordered, and I'm still stuck waiting for someone to [censored]ing email me

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
1:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions osrs accounts, id's 5116775 and 3918996

I purchased 2 OSRS accounts on separate occasions, both were recovered with original account creation information that was never provided to myself.

I opted for the insurance PlayerAuctions offered and put forward a dispute for the account recoveries. Not only did I provide screenshots of our messages on the website where both times the sellers openly admitted recovering the accounts, but the seller in the second instance actually sent pictures of him logged into the account openly admitting he had access to it where I did not.

In both instances (The first where the seller admitted recovering it and the second where the seller showed screenshots of being logged on where I could not) PlayerAuctions closed both in favour of the seller with zero thought process, claiming there was insufficient evidence.

How much more information does a website need than an admission of guilt by the seller?

Utterly disgraceful site, you will be ripped off. The insurance is to squeeze more money out of you but NEVER benefits the buyer. I will attach some interesting screenshots to show how one sided the site and company are.

The 4th picture was sent by the seller, who had recovered and access the account to show it had been banned, he recovered it to his own email to do this.

The 5th and 6th pictures are a seller denying ever recovering the account, and then after I had provided evidence they admitted it. I advised in my appeal that I could not trust the account seller after he recovered the account, that I wanted a refund and to return the account.

The seller did not provide login information for the account he had sold, the appeal was denied by PlayerAuctions despite the seller openly admitting recovering the account and the account was never given back to myself, the user has never responded since.

Again, absolutely disgusting approach that purely cover PlayerAuctions scamming practice, I emailed them asking for evidence that made the decide to ignore the admission of account recovery and even liability for the recovery and got a cookie cutter response back in the final picture.

Read full review of PlayerAuctions
View 0 more photos
Update by BenCannibal
Oct 01, 2019 4:02 am EDT

Richard,

I really am struggling to not let out an audible sigh having to respond with the same information repeatedly.

5116270 - You DID receive additional information that the account is inaccessible, the screenshots I provided on my post here show;

1. That the account email, and password used on the login screen are not only incorrect but not mine
2. The screenshot provided by the seller shows him LOGGED INTO THE ACCOUNT FROM HIS END.

I have repeated this no less than 4 times, PLEASE acknowledge that you understand. The additional evidence was provided by the seller himself and both you and your team have decided to overlook this.

The account was banned through an IP ban, this account along with it. If you're saying my purchase of the account meant that because it was banned it now belongs to the seller who took it with information he had not provided me. Look at it a different way, if i'd bought a car, crashed it and the seller turned up with keys he hadn't told me about and took it back would you say that it was on me and that the seller had the right to do so?

3918996 - The items being stolen would not be the tipping point to whether or not you gave me the insurance money I paid for when the account was recovered. It may have given some context but the point still stands that it was recovered, with my money on it and stolen and you simply allowed it to happen and closed the case in the sellers favour.

"He was able to earn the disbursement for this because when he was able to give you back the account, the cases already ended by then" - This is a fantastic way to say "We cut our losses when we thought we didn't have to pay the insurance".

I provided screenshots from the seller OPENLY ADMITTING he had recovered the account with original information he had not provided, which you as a company did not investigate before allowing the sale to go through. The sale happened I believe 6 months after the purchase and the insurance covered me for 365 days, what you are saying is incorrect.

The cases had not ended at any point, in fact the dispute was still open after I advised I was not happy the seller had simply recovered, rinsed and then offered the account back after I claimed a refund.

So another analogy since this is so "Similar" to the other case. I buy a car, the seller comes in in the night and steals the exhaust, the steering wheel and the windows. I claim a dispute and he offers me it back without these things since he also had access to the car with a secret set of keys that you chose not to verify.

Would you say that, while that dispute was open and the decision still hadn't been made the "Case had already ended by then" despite the dispute still being open? Or would you actually look at the facts and continue with the dispute?

You did not suspend him as a courtesy to ME, because I lost my money and the account I purchased with said money. You suspended him as a courtesy to PlayerAuctions. You claim the evidence was 'insubstantial'...

I provided screenshots of;

1. The seller openly admitting he had recovered the account.
2. Proof that the sale was not legitimate as the information provided was not sufficient to not have it recovered, later proven in the appeal
3. Proof thereafter of him recovering the account BEFORE the dispute was over.

If this was court you wouldn't have a leg to stand on. All information submitted according to your Terms & Conditions clearly outlined on your website indicate in both instances you were liable for providing the buyer with a refund. Instead, even here you've added additional points that you felt 'Might have swayed' your company but in
reality you have refused to accept responsibility and have set a clear precedent to any potential customers.

PlayerAuctions have proven both here an on their website that they have absolutely zero interest in holding up their end of their T's and C's. Insurance is to rinse money out of you, account sellers can and will recover accounts. PlayerAuctions will side with them and there is nothing in place (Where the insurance should have been) to protect buyers.

Thank you Richard, had you offered the refund since both accounts had been re-claimed by sellers you had approved for selling this would have been a positive post but I believe now people can see exactly how your company works.

Update by BenCannibal
Sep 30, 2019 2:18 am EDT

Richard,

Once again it appears the evidence has not been looked at properly.

On 5116270 I provided pictures of being unable to log in to the account as the details and email address had been changed, it was the seller who provides pictures of being logged in to the account and it being banned.

To do this he needed to recover the account and log in to the website, these pictures do not incriminate me they simply show what I have stated even here in these pictures, that I no longer have access to the account and that the seller recovered it.

And again in 3918996 you are incorrect. The account was ABLE to be returned to me, however the account seller recovered the account and removed the bank value I had accumulated on it of around 300m gp which equates to around £170.

It was only after I messaged the seller after I had found his username on another website that he offered to return the account and assured he would not do it again, but at this point he had already taken everything from the account.

Not only did I refuse the account being returned but sought to pursue a refund, of which was less than the stolen amount from the account, as I did not trust the seller who had not provided adequate login information.

You closed the dispute in the sellers favour, he kept the account and DID NOT give me access to it again, and if you believe he was suspended how was I able to message him multiple times over the next few months, and why would you accept his claim allow him to keep the money and the account and then suspend him?

That makes no sense, and again clear as day it seems like you did not look into the evidence provided and made an incorrect decision.

If you could provide me with a more adequate response and we can resolve this I would be happy to, but all your response has done has shown that the decision you made was incorrect twice and you've doubled down by providing a misinformed response to shirk responsibility.

Regards,
Ben

Hide full review
ComplaintsBoard
R
11:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PlayerAuctions has left an official reply on this complaint.

PlayerAuctions registration

I have registered an account already In attempting to login, with the credentials I used for this purpose. I cannot login. I have already put personal account information for what I want to sell. Now my information is out there and nothing I can do about it. I can't review if what I put up for sell is there are not. Whats going on with that. You steal peoples information?

Best regards and please help.

Read full review of PlayerAuctions
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

PlayerAuctions In-depth Review

Website Design and User Experience: The website design of PlayerAuctions is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to quickly filter through the extensive range of products and services.

Range of Products and Services: PlayerAuctions offers a wide range of products and services for gamers. Whether you're looking for in-game currency, accounts, items, or power-leveling services, you'll find a vast selection to choose from. The marketplace caters to various gaming platforms and genres, ensuring that there's something for everyone.

Trustworthiness and Security: PlayerAuctions prioritizes trustworthiness and security. The platform implements strict verification processes for sellers, ensuring that only reputable and trustworthy individuals can sell their products. Additionally, the website utilizes secure payment methods and safeguards user information, providing a safe environment for transactions.

Customer Support and Communication: PlayerAuctions excels in customer support and communication. The support team is responsive and helpful, addressing any inquiries or issues promptly. The website also provides a messaging system that allows buyers and sellers to communicate effectively, ensuring a smooth transaction process.

Pricing and Value for Money: The pricing on PlayerAuctions is competitive, offering value for money. Sellers set their own prices, allowing buyers to compare and choose the best deal. The platform also provides a rating system, enabling users to assess the reputation and reliability of sellers, ensuring that they get the most out of their purchase.

Seller and Buyer Protection: PlayerAuctions prioritizes the protection of both sellers and buyers. The platform implements a secure escrow system, holding funds until the transaction is successfully completed. This ensures that sellers receive payment and buyers receive their purchased products or services as described.

Payment Options and Process: PlayerAuctions offers a variety of payment options, including major credit cards, PayPal, and various online payment methods. The payment process is straightforward and secure, providing users with a seamless experience.

Delivery and Fulfillment: The delivery and fulfillment process on PlayerAuctions is efficient. Sellers are required to deliver the purchased products or services within the agreed-upon timeframe. The platform also provides tracking and verification systems, ensuring that buyers receive their items as expected.

Reputation and Feedback System: PlayerAuctions has a robust reputation and feedback system. Users can leave feedback and ratings for sellers based on their experience, allowing others to make informed decisions. This system promotes transparency and accountability, ensuring a trustworthy marketplace.

Community and Social Features: PlayerAuctions fosters a vibrant community through its social features. Users can join forums, engage in discussions, and connect with fellow gamers. This creates a sense of community and enhances the overall gaming experience.

Mobile App Experience: PlayerAuctions offers a mobile app that enhances the user experience on the go. The app is well-designed and provides all the necessary features and functionalities, allowing users to browse and make purchases conveniently from their mobile devices.

Overall Rating and Recommendation: Overall, PlayerAuctions is a reliable and user-friendly platform for gamers. With its wide range of products and services, trustworthy environment, excellent customer support, and competitive pricing, it is highly recommended for those looking to buy or sell gaming-related items. The reputation and feedback system, along with the community and social features, further enhance the overall experience. Whether you're a casual gamer or a hardcore enthusiast, PlayerAuctions is a valuable resource for all your gaming needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact PlayerAuctions customer service

Website

www.playerauctions.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with PlayerAuctions?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with PlayerAuctions Customer Service. Initial PlayerAuctions complaints should be directed to their team directly. You can find contact details for PlayerAuctions above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about PlayerAuctions. Discuss the issues you have had with PlayerAuctions and work with their customer service team to find a resolution.