PlayerAuctions
reviews and complaints

Hello! On November 7, 2019 I attempted to purchase an account using Bitcoin. This was my first time so I was very unfamiliar with the entire process. I purchased what I thought was the exact amount and then sent the payment over to you guys. I did not realize there were fees involved on both ends and so the amount that I sent to you guys was not the amount in "full" after the fees. However, all of the bitcoin that I had sent was still debited from my wallet and into yours. I submitted a ticket immediately after and I received a very plain response about it taking 48 hours to process. I have waited over a week now and I have yet to receive anything back. I'm sure you see from the Order ID : #5367991 I sent the equivalent of $464.19 in bitcoin, which was not the amount in full I needed for the order yet I was still charged and left with nothing. A few hours later I was able to buy the account after doing an entire separate transaction while awaiting my previous refund. I'm sure you can understand this is quite a lot of money that I have been waiting to be refunded and have yet to resolve. The wallet address I would like my refund to be issued to is 3EBVT9N79qnvgxPgyBANQE52AtHTRAK6Sf

I have sent several tickets and they all seem to be ignored at this point, if this continues I will have no choice but to seek legal help.
Thank you very much for your help in resolving this dire issue and I look forward to hearing from you soon!

I went to purchase some in game currency on the 15th of November. The site allowed me to select an offer and pay for it. However, upon a successful payment through bitcoin the order I had PAID for became ‘unavailable'. As a result, i was charged and did not receive my currency. Furthermore, I contacted support and was regurgitated the same answer Copy and paste answer with no eta on my refund.
5394884 Is my order id
Please help

Hello,

I decided to use PlayerAuctions to get some gold in Archeage - the first time I tried it did not work, saying "payment failed". I tried again and it did, so I successfully purchased some.

After a few days, I tried to buy some more, but it kept saying Payment failed, even though I used the same payment method(s). After a couple tries, the 4th time the payment went through and it worked. Unfortunately I had to cancel this one since the seller did not deliver on time at all.

After another day, My account was suspended for some reason, and I have not yet received a refund for the order I have canceled earlier.

I cannot log in to see my account order(s) # since It was suspended.
I tried making a ticket but no one replied yet.
Here are the order number(s) that are tied to my account:
5400439, 5400263

Help would be appreciated, thank you.

I've been facing problems with Payoneer and skrill,
I tried to contact customer service more than 5 times asking for the 70 USD bank transfer option. Unfortunately none of them replied to me it's been a week since I opened this case.
I asked them at least to hold ( freeze) my funds since my linked payoneer account is not verified but still I had no replies..
So by that if they send my current funds it will get lost into the Unverified payoneer account.

I will appreciate if they only (" Freeze My funds till I figure out a solution for the disbursement options" or provide the 70 USD bank transfer option.)

Ps:I'm a verified seller 100 Successful order.
But still they aren't willing to help me.
User name: RabiAz
Disbursement Order ID: 5374402 and the following ones

It happen on 2 November. I place an order to buy Summoners war Account. I paid with my Debit card and It stucked with Pending Payment. I did as they said to sit tight and wait for 4 hour but nothing happened. I coudn't wait anymore so i paid again. They charged me twice. I got account but I didn't get my money back. It's 10 days until now. Recently on 12 November. I placed an order again to buy SMW account. This time I paid with Bitcoin but stucked at Pending Payment again. So i canceled order but i havn't recieve my money back yet. When will i get my money back?

PA Order ID : 5353167
PA Order ID : 5384018

I sold an account last Nov 6 in PA. The buyer confirms the payment and had to wait until Nov 9th (3 days) for the funds to clear and be released. Now it's November 11th already and I sent them various emails regarding this sale, they merged and closed my tickets but there was no response with regards on my complaint for "Queued for immediate processing". Now I'm planning to get my account back. What do you think?

My PA Order number is 5363673

I attempted to purchase a WoW account via playerauctions on 11-9-2019 and instead ended up out close to $1, 000 and dealing with horrendous customer service.

I'm disappointed because I often use PlayerAuctions and have had good experiences. But in my opinion there is no excuse for taking almost $1, 000 of someone's money and not delivering.

I first bought an account for $440 using my credit card, which despite having plenty of money available was declined due to "security." I have sent in a driver's license, talked to them on the phone, and completed dozens of transactions, but I was declined for security?

I was then told to proceed with bitcoin (as can be seen in my screenshots), but after completing that transaction I was informed that PlayerAuctions did not "capture" any money so I should contact my payment gateway. I'm assuming this is because there is a 20 min timer to pay with Bitcoin but the transactions take longer than 20 minutes to process. Others have had similar issues (google it).

In short, PlayerAuctions keeps pointing me to the Gateway, which in this case was GoCoin or perhaps my CoinBase wallet. But GoCoin keeps sending me back to PlayerAuctions (screenshots), and the transaction has clearly been processed by CoinBase and received (but not spent yet) on the other side.

I did my part and paid for my account twice! The first transaction still took the money even though they claimed to deny my credit card. Now I lost About $500 worth of bitcoin, paid fee's, etc. and I'm sitting here with nothing while they tell me I'm out of luck and won't tell me how I can get a refund.

I like doing business with PlayerAuctions, and despite frustrations hope this can be resolved. But if not, let this be a cautionary tell for other people and take your business somewhere else that won't charge you and not give your money back.

Order ID: 5375124

Sent to GoCoin/Playerauctions at: 3BmQgTBsNMEozDuALvPDCgMKcr4BWoL8KU

My refund wallet: 3CMtk6VLJV3huJG69j8r8G7RLzbcDgewVP

Listed an account for sale, it sold, I facilitated a seamless transaction and had a happy buyer. I waited the 3 days to get my money. 3 days pass - no money. I wait an additional 4 days thinking they're busy - still, no money.

I reach out and spoke with a lady named Melissa. She told me that they no longer disburse funds to PayPal - even though I setup PayPal as my disbursement method when I listed the account for sale. She told me to setup an account on Payoneer or skrill. Otherwise, I don't get my money.

Waiting on getting my Payoneer account setup - again, don't bother selling on this site. They'll make you jump through a series of hoops, take a ridiculous fee, and provide no assistance.

I sold an account 2 weeks ago and still waiting for my money. My account was suspended because they thought I made a trade outside of their website. Hilarious. They have my money and the buyer has my account. [censored]ing terrible company. Do not use it

As per order #5349682, on October 31st, 2019 (10:48:19 PM), I placed an order for OSRS gold to be paid in Bitcoin (proof of transfer attached).

Unfortunately, when paying with cryptocurrency, PlayerAuctions has a 15-minute countdown timer set on the Bitcoin address you're supposed to send payment to. If it expires, apparently your order isn't confirmed even you still send the payment.

In my case, upon initiating transfer, there was an unexpected delay in transferring Bitcoin from my Coinbase BTC wallet to PlayerAuction's BTC address, so the transfer occurred after the 15 minutes ran out and the address had already expired.

I've submitted a support ticket to PlayerAuctions on October 31st and have yet to hear anything back from them.

As part of my order, I gave my BTC refund address. I cancelled the order on November 1st, 2019 (08:06:54 AM) and it's now been more than 24 hours since cancelling with no idea where my money has gone and no response from PlayerAuctions.

Their receiving addres (which expired): 395wyP4wBBKtgXXjZxZMwQ2SvsPV3rnrLF

My refund address: 3PSKUdqVXsrtorYuq3oMAepv3zCSLUDxZ1

Order: #5349682

I would very much like the transfer refunded.

It's been more than a week since I've sold 2 accounts on playerauctions but still I did not receive the disbursement. I'm a verified seller and never had this issues. Help please.
Order ID #1: 5300387
Order ID #2: 5298165
I had PayPal as disbursement method but I've changed it to Skrill but still waiting. Hope I will get disbursed as fast as possible.

Purchased 2 accounts and both of them were cancelled due to seller not wanting to sell it and me asking for a refund on the other one. It says refund sent yet I never got the money in my bank account. I asked the bank for my transaction history so I can gurantee that I simply didn't receive the money. Please look into this.

Order ID: 5330499, 5329938

I have gotten 4 offers for my account, everytime someone tries to buy it all I get is "Pending Payment" according to PlayerAuctions support page its an issue from the buyers end. but 4 times in a row? This is insane. I sold an account a couple months ago when Paypal was still active and had zero issues... now im using Skrill and all I got is Pending Payment...ive lost 4 buyers now because of it.

I just found out that paypal is no longer a supported method for payment. I have three auctions that are currently waiting disbursement.

Order ID: 5345198
Order ID: 5338553
Order ID: 5331520

I currently have moved and changed my phone number since last time I have used this service. I have emailed customer service mutiple times to get this fixed so i can change my payment account.

I need some help please
-Rick

I'm using playerauctions almost a year now and never had issues with them but on 21st October I received an automatic email that said my disbursement was sent to my account but I never received those money.
(Order ID: 5305938)
I've tried to contact many times playerauctions support but they don't answer me.
Sorry for bad English but I'm from italy

Hi there. On player auctions I sold an account for 120 dollars expecting a cut of 99 dollars (order ID #5274969) once someone purchased this account I received an email from skrill that money was sent to my account. At the time I had not created a skrill account and thus had to. once I had created it I had to verify it, this took roughly 15 days to do but in the payment email this message was accompanying it "Please claim your money within the next 14 days. For security reasons, the money will be returned to the sender's account after 14 days.". I assume the money was sent back to PlayerAuctions and I have no way of receiving this money. Skrill has not helped at all, I have contacted the buyer who is checking if he got his money back or not but I assume he hasnt. please help, I dont want to lose 100 dollars and my account.

I was paying for a account I was buying through my bitcoin wallet and it took my wallet a bit to successfully send the pending payment but playersauction has a stupid 20 minute timer so I ended up sending them the money but not confirming my purchase, I probably ended up losing all my $250 thanks to the delay. I really hope they can see that I did send them the payment and confirm my purchase .

I sent it to their bitcoin address of 3Ks1v6ibB9CBP5Hyu31wLspub4QfGm6YLd

My receiving wallet address is 3Feb4fWHdpmiqoZXkCG61JABdCNmfFNwVK

Order ID: 5315181

Just purchased OSRS account from playerauctions with BTC 5 hours ago and it's still under verification process. It's should have been done within 20-30 minutes. I can't get a refund the regular way and have to go through support (no live chat, don't reply to emails) but would rather have the account I purchased. Coinbase, where I sent the transaction has the payment going all the way through. So it's definitely on playerauctions end. I've sent in multiple tickets with the order number with pictures of my purchase attached. I spent $100 on my purchase and would like to know what's going on. At the end of the day I want the product I purchased. But obviously that's not happening...

Just purchased an account, been emailing with the seller back and forth. My card has already been charged from player auctions but now its saying payment failed and order has been closed.
Accounts
Premier plus ckg (...7196), updates content below
Dateoct 1, 2019 (pending) descriptionpos debit playerauctions.com [protected] ca amount−$304.07

My order number: #5273706

Ive already sent an email and have not gotten a reply back from pa

Recently they introduced a compliance team to check orders for verification, that's fine. What's not fine is it taking more than 2 hours with no email from support after I've sent like 8 emails or requests. Actually so frustrating, GO BACK TO YOUR OLD VERIFICATION METHODS, IT TOOK LIKE 5 MINUTES. If there's any playerauctions support people on here, and care to even do this the order ID is 307147