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3.8 394 Reviews

PlayerAuctions Complaints Summary

267 Resolved
127 Unresolved
Our verdict: With a good resolution rate, PlayerAuctions generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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PlayerAuctions reviews & complaints 394

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9:43 am EDT
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PlayerAuctions payment

I have buyed a account but i have no reaction no email of the verifying payment.
So now i cancelled my order and want to know when i get my money back or the account what i was buying. The contact is so bad. We Talking about real money i have to work for that. So please fix this.
Send me a email with a sollution to get my money back. I also have paid 12$ for safety.

Regards

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Update by Wouter0000
Sep 19, 2019 10:39 pm EDT

Thanks for answer my mail.
My order number is 5238795.

Best regards.
Wouter

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9:13 am EDT
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PlayerAuctions no response to my emails

I have recently bought platinums points for Warframe from this website. Both sellers were extremely shady and sent the platinums via in-game trade system. After a few days the company of the game removed the platinums of my account because the sellers were using fake credit cards to get these platinums and their accounts were suspended. My account was also locked due to this and I have had a negative platinum balance due to this. I have emailed 'PlayerAuctions' multiple times and they have not responded to me. They have taken my money and have not delivered anything useful, other than just scams. Listed below are both of my Order IDs and I would like a response ASAP. You are not taking my money and getting away with this. I will not take this lightly.

Do not buy from this scam website. Trust me I am doing you a favour. They will just take your money and not care about what happens next.

Order ID: 5168145
Order ID: 5136471

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6:21 pm EDT
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PlayerAuctions got charged on bank but playerauctions says payment failed

I have 2 order numbers 5158265 & 5158250 playerauctions took funds out of my bank account but says the payment failed I would love to know how that works that you can charge me but say the payments failed. I've been ordering tons of stuff every Friday without problems but soon as I go to purchase gold for RS3 the payment fails.. I got money in my accounts and it's not my bank (obviously) since funds got taken out it's on your end. Waited hours haven't received an e-mail from you guys so sadly have to come here and again write about my problem because no reply was emailed.

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Got reply from Playerauctions waiting few days for money to sit back on my account then will try bitcoin method

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4:05 pm EDT
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PlayerAuctions account getting banned

i tried to make an account and it asked me to verify is and when i did it took me to the login page and it was a constant loop of me verifying and then i got a message that i was suspended i did nothing wrong and was trying to make an account to list one of my accounts for sale may i please get an account i couldnt make one because i was suspended before i could even use my account thank you

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2:56 am EDT

PlayerAuctions selling albion silver

Hello, I sold Albion silver a few days ago but after I have paid the buyer by offer disappeared. Also, there is nothing on the My Orders (selling ) tab and now when I want to create a new offer I receive the error message: "You have reached the maximum number of currency offers in your selected market. Please modify or close your existing currency offer in this market, or select another market to continue" even if I do not have any active offers. Account under the email address: [protected]@yahoo.com Please assist

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1:54 am EDT
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PlayerAuctions runescape gold

Hello i cancelled an order recently, and i have not recieved any refund for 4 days.
It was regarding runescape gold i was buying. Due to immense time waiting for verification i had to cancel my order, but the refund has not arrived, i dont see it in my bank account so please can someone sort this out thanks

Order id : 5135691

Please issue a refund immediatly thanks

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9:58 pm EDT
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PlayerAuctions payment verification

I made a purchase for Elder Scrolls Online Gold and have been waiting for payment verification for over 3 hours. I have sent more than 10 emails and they seem to be blatantly ignoring them. If your payment is over a certain amount (I think around $40) you have to go through this awful verification process. Make your purchase from a different site if you can.

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8:24 pm EDT
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PlayerAuctions the lack of disbursement methods

Apparently PayPal was removed as a disbursement method recently. That certainly decreases the site's quality, as PayPal was an easier method to initiate and set up. That leaves me wondering about the reason of removal, and whether or not there's a chance for the method to return, and also if there's a chance of adding new disbursement methods.
I myself am currently reconsidering the decision of using this site because of what I just mentioned.

Cheers.

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Update by Celestrix
Aug 07, 2019 2:06 am EDT

Apologies for the possible confusion. A mistake while signing in. Please Read The Comment from the user in this section (Unknown noyb)

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UnKnowN NoyB
, US
Aug 07, 2019 2:02 am EDT

Thanks for the quick response.
Well, the real problem lies in the different ways the methods ask you to setup and verify your account. Example being Payoneer, which requires our bank account information; or Skrill with the...well...let's say rather different methods of verifying one's account.
For someone who's more..virtually involved and doesn't really have much of a contact with Banks or physical ways and entities involved in payment, PayPal was the optimal choice; and the current two disbursement methods Kind of deem it very difficult to Set up a solid payment method. I'm not implying it's impossible, but the fact that I'm nearly a stranger to their methods of setup and verification in case there's anything I can do.(p.s. also the reason behind my reconsideration)

Thank you for your time.

P
P
PlayerAuctions
Los Angeles, US
Aug 09, 2019 12:55 am EDT
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Hello, Unknown Noyb,

Thank you for sharing your sentiments. We thoroughly understand your thoughts; a few of our other users have expressed the same. While we have made several reports to the respective teams already, rest assured that I will let them know about the things you've said.

We had no choice but to remove PayPal and I'm afraid bringing it back right now is an impossibility at this point. That said, the relevant teams in our company haven't stopped exploring and evaluating other possible payment options, and once we find a new and viable method, we will have it implemented on the site soon.

In any case, please feel free to write back here if you have other questions or concerns; I would be happy to answer them for you, Noyb. Have a good weekend soon!

Best regards,
Richard

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Celestrix
, US
Aug 09, 2019 2:49 am EDT
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Nothing more, thank you for your time.

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9:47 am EDT
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PlayerAuctions refund time and the lack of help from support.

I bought 70M RS2007 Gold at Jul-22-2019 and paid over 45 USD.
After this, I had to wait a whole day for the Payment Verification, but it never got verified.
Then I submitted a support ticket about the issue and was told to cancel the order, and my refund would be delivered within 48 hours. (See attachment below) So I canceled the order in the next day in Jul-23-2019.

Nothing I've sent to the support gets a proper answer or is either ignored.

Everything I got was:
"Thank you for your email regarding refund time. Refunds are typically processed within 1-2 business days; however, in rare cases it can take up to 5 business days for your account to receive the funds.
We hope this helps! "

After 2 days I asked what's up with my refund, and was told I'd receive the refund within 48 hours after canceling the order, which it already had passed.

5 days later I still hear nothing and asked them:
"I canceled it a while ago, what's taking so long on the refund?"

The response I get is:
"Hello,
Thank you for reaching out.
Note: If you cancel the order, you will receive a full refund within 48 hours.
Thank you again for your patience. I hope this helps."

Now, what the [censored]? It's been like 3 times that at this point. Lmfao. no. It does not [censored]ing help, thank you very much.

So I respond:
"It's already been OVER 48 hours a long time ago."

And get no reply for 4 DAYS. FOUR DAYS. Because of course.

After those 4 days I get mad and ask:
"Well? Why the [censored] are you taking so long to respond when it's about money huh? Didn't take long when it was about something else."

And you won't [censored]ing believe the response I get once again LMFAO.
"Hello,
Thank you for your email regarding refund time. Refunds are typically processed within 1-2 business days; however, in rare cases it can take up to 5 business days for your account to receive the funds.
We hope this helps!"

Then 2 days ago I send another ticket saying:
"You have NOT answered back in my tickets which I sent about the refund, so I have to send a ticket that literally has nothing to do with it right?
Where the frick is my refund?"

I also have included the Order ID's and everything they'd possibly want, but removed them in this complaint, because it still has not been resolved.

Guess what the response I get to this ticket. Yep you're right. [censored]ing:
"Hello,
Thank you for your email regarding refund time. Refunds are typically processed within 1-2 business days; however, in rare cases it can take up to 5 business days for your account to receive the funds.
We hope this helps!"

AHAHAHHAHAHAHAH! Now at this point, I feel like going to everyone who responded to my tickets like this and drop a lego in their shoe.

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3:01 pm EDT
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PlayerAuctions purchased content

I purchased multiple online content characters from them. The payments showed as pending and I contacted my financial institution and they said the approval was sent to PlayerAuctions. PlayerAuctions wanted me to send a screenshot of my bank details as well as an image of the receipt. I tried to explain to them that until they approve the charge on their end and send to my bank, I won't have a receipt to show them. I sent about 7 emails to them attempting to clarity and they never responded.

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2:17 am EDT
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PlayerAuctions declined payment

Ticket Number: 273382
Hello, I'm writing on here instead of the ticket since I got an automated message. My account has been deleted by accident however I have two failed payments that was around 10:30 p.m. on 7/26/19 are supposed to be refunded to my card but it is pending at the moment (email & payment proof below). I was told It'd take 1-5 business days however I was not sure if it'd be the same with my account accidentally deleted. I was hoping I'd still be able to get those refunds. Thank you so much.

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Update by myajieun
Jul 26, 2019 2:18 am EDT

Pending payments just in case

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Update by myajieun
Jul 26, 2019 2:18 am EDT

The payment was also declined twice.

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12:29 pm EDT
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PlayerAuctions extremely delayed disbursement.

I've recently sold some gold on their site and sadly I wasn't aware that they no longer support PayPal (which was the only disbursement method I had connected to my account), therefore, they're not delivering my money. They asked me to create a Skrill account, which I did but their site does not allow me to change the disbursement method as there is a disbursement pending. The customer support has been ignoring me for days.

This is absolutely unprofessional and makes no sense whatsoever, they do accept paypal as a payment method but they refuse to give you your disbursement on it. I even asked my client and he confirmed that he paid with PayPal.

I've had no problem with them in the past but their services have lately become so poor, starting from their awful customer support. The 100$ that are pending, are important to me but seems like they just don't care about their customers anymore.

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Update by Jim_R_25
Jul 19, 2019 7:21 am EDT

Thanks for the reply. The issue has been resolved. Have a nice day.

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The issue has been resolved. PA has finally sent the money.

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10:06 am EDT
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PlayerAuctions payment not received

I put 2 auctions up to sell. During that time PlayerAuctions stopped using PayPal and asked that I create or use Payoneer or Skrill. 1 of the auctions sold so I created a Payoneer account and tried to link it to PlayerAuctions. I never have been able to link the accounts so I never received the money owed to me. I contacted support on 7/12/19 and have had 10+ emails of support asking me to try certain things that never work, they even ask the same things 2+ times even after I tell them it doesn't work. I tried to send them screenshots of what Payoneer says on how to link accounts because what they were telling me was incorrect and they still ask for the same information or try the same things to try to fix the problem. I requested that they send me a check or another way so I can get paid and they asked me for a time to call me and I gave them a set time. They never called and in another email they asked for more information before they called just to never call again. Then they send another email asking me to do something they already asked me to do. I told them I would be filing a report about this incident and they send me the exact same email but from another person from support like they copied the same email the last person from support sent me. This support staff works like an automated service that just sends emails of common problem solvers and never addresses any details of your report. I can provide the 18+ email conversation I've had trying to solve this problem with PlayerAuctions support staff.

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Update by Battlegone
Jul 19, 2019 10:30 am EDT

Thank you for the quick response but I'm still getting nowhere and they haven't ask to set up a time yet. They keep asking for my Payee ID that I can't get until I can link Payoneer to PlayerAuctions, and I even sent the screenshots from Payoneer and their instructions to get set up in order for me to get paid, and they still don't get it. I can't do anything with Payoneer until PlayerAuctions finds a way that I can link the account. I uninstalled the popup blocker I had trying to link them but no window ever pops up. Maybe its a Windows 10 issue because I've heard and seen tons of people having problems with it? If there is no solution I did ask if there was a way that PlayerAuctions just send me a check. I don't ever plan on using PlayerAuctions for anything after this experience even though I know people that use it and haven't run into trouble.

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6:54 am EDT
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PlayerAuctions not receiving password reset for several days

I've forgotten my password to my PA account, tried contacting the support numerous times, Waited for over 10 days and still not received it. Zero responses from support aswell.

I've sent two tickets with the request numbers of 262851 and 264552. I hope someone from the PlayerAuctions team can see this complaint and respond to my tickets as soon as possible.

Thank you.

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Update by PotatoG
Jul 24, 2019 5:33 am EDT

Hey Richard, I got info that my mail is apparently blocking the verification emails getting send to me ( I checked with my provider and they said nothing is being blocked on my mail tho) so I don't know where is the actual problem.
If the problem remains with my email I'm up for changing the mail to like a g-mail one which might fix the problem.

Sorry for the late replies but was out of the country for 5 days I can reply fast now. I would really like to solve this problem and be able to login.

Thanks.

Update by PotatoG
Jul 16, 2019 3:37 am EDT

I've replied to the e-mail, also I don't think i can change my e-mail adress without login in to the account Richard. Or I'm not aware of a way to do so. check my e-mail reply ^^

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PlayerAuctions problems with disbursements after paypal changes.

Playerauctions decided to not accept and pay using paypal anymore, then they recommended payonner to recieve money.

I've made a account in payonner and verified all the documents they asked (lost 2-3 days in the process).
Then the playerauctions website don't allow me to change my disbursment method to payonner, so i have to send a ticket, a week latter finally i have changed the disbursment method to payonner.

Now, 4 days AFTER changing the disbursment method i still don't have recieved the money of the orders i've done, one already is pending since day 25.

6 orders waiting, i've sent a ticket about this and the person who responded said i've to "claim" with my SKRILL account wat is happening, so, the person probably don't even see that i am using PAYONNER not skrill.

This is very annoying. I"ve stoped my sales offer since i don't know if i will recieve and WHEN i will recieve money again.

I've sent the screenshots about my payment options, showing to the person that he is wrong about my disbursment channel on support, he don't even have responded yet (1 day).

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Update by TheBRSeller
Jul 16, 2019 6:06 am EDT

Hello Richard!

Can you please try again now? they finally have accepted my account.

Update by TheBRSeller
Jul 16, 2019 6:05 am EDT

Richard, they finbally accepted my account., can you try again now?

Update by TheBRSeller
Jul 10, 2019 1:36 pm EDT

pending disbursements: 4969612, 4995722, 4992190, 4989360, 5011205 and 5011410.

This one: 4969612 got updated TODAY and the disbusment have been sent to my PAYPAL, this is just AMAZING.

Please tell me you guys will bring back paypal!

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PlayerAuctions playerauctions is not responding to my help ticket...

I have sent NUMEROUS tickets and have zero replies. I simply want to reset my password on my email and it has been over two weeks with zero replies. A temp email password is NEVER sent to my charter email and I have sent numerous Help Tickets with ZERO answers from Player Auctions.

I have sent in the following tickets with NO HELP.

260464
260772
258078
257319
261860

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PlayerAuctions payment declined but still charged twice!

I tried to buy a account for 778$ i was charged twice but yet it still says i was not charged? THEN WHY IS over 1500$ gone?
order ids
5021763
and
5021824
i would really appreicate if these were actually refunded. i have read some real horror stories about your customer service and i hope they are not true, I would appreciate any response 1500 is alot of money to worry about!

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Update by ashcandy
Jul 08, 2019 10:03 pm EDT

Thank you for your response, Happy belated 4th to you as well! thank you for all your help i will follow up with my bank and ask again, i have no doubts in my mind you guys are doing your best on your end.
thank you again for helping :)

Update by ashcandy
Jul 08, 2019 12:59 pm EDT

Thank you for your understanding Richard, I have not received the refund yet. last time i contacted my bank they said the charge was not voided yet (2 1/2 days ago) i think the 4th of July may have slowed down the process of the refund and i totally understand, Thank you so much for your help so far hopefully it will be back soon got a trip coming up and want to get some souvenirs ;)

Update by ashcandy
Jul 03, 2019 7:26 am EDT

It has not unfortunately, it still is a pending payment, But thank you for your response. Honestly im glad you responded, i dont know why other people are so mean to you guys :)

Update by ashcandy
Jun 29, 2019 11:48 pm EDT

My PA account name is ashcandy

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PlayerAuctions disbursements not received due to unprofessional and unethical behavior

I am a verified seller and has made them some money since May 2017, my disbursements method of transfer is via Paypal.

All of a sudden with 10 disbursements pending as of this writing they just abruptly removed Paypal as a disbursement option, only bothered to inform AFTER they removed Paypal with a vague message, mostly intended for buyers, no advice as to what and how will their sellers who chosed Paypal as disbursement method will get their money and when. Just like that, like it's nobody's business. No prior warning, no announcements to prepare their sellers who have chosen Paypal to make decisions on how to access their money that they have entrusted to PlayerAuctions by using their service. So unethical and indifferent to the interest and concerns of their money-makers (sellers).

I am beyond frustrated as to how and when will I access my money since they can't be bothered to address this concern and they seem to be dedicated on their unavailability to their customers (both seller and buyers) - no live chat, no contact number for support to call - their listed contact number directs you to a fax tone and their e-mail support takes forever to respond to any concerns (my last one took them 19 days to respond.)

Irresponsible beyond words.

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Update by weeisy
Jun 27, 2019 11:15 pm EDT

There are legitimate reasons why a seller choose Paypal, in my case it's connected to my E-Wallet that I use to pay for local bills and stuff. Skrill and Payoneer is not an option where I am at.

Skrill charges higher than Paypal plus your charges, how much am I left with? Payoneer requires me to open a local bank account (Skrill as well), charges 3 dollars per transfer and takes 2-5 days for me to access my money. Paypal transfers my money within seconds and is popular enough that it is a service available with my local E-Wallet. Do you guys understand the inconvenience you've put us through and how hurtful to learn that you can't even be decent enough to inform sellers way ahead before removing Paypal?

I don't think it's easy for everybody to open a bank account, not to mention the Average Daily Balance that bank requires, what will happen to those sellers who is unable to open one to be able to use Skrill and Payoneer? Not informing sellers before removing Paypal means some sellers money will be in your hands unclaimed until their circumstance changes.

What caused you to remove Paypal? As one of your money-makers I'd like to know. I deserve a proper explanation as to why you've put me into this situation because you've chosen to inform us only AFTER.

With every transactions we have with buyers you guys demanded honesty from us and yet you can't be honest to us about this. I follow your rules and have maintained 100% rating because I want to be trusted by my customers. I am your customer in a way because I bring you money and this is how you treat me with this irresponsible action and lack of transparency.

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TheBRSeller
, BR
Jun 27, 2019 3:43 pm EDT
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Yeah, really annoying.

4-6 Disbursments in the queue too, the Problem is: i don`t trust Skrill or payonner - the companies that they have has a option to make the Disbursments now.

Making a fast search on google i find ALOT of complains about those 2 companies here on my country - seems like they (Payonner and Skrill ) just close your account and keep your money.

I belive that Paypal should have closed their account and frozen their money to they make this move this fast.

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PlayerAuctions problems with paypal as a disbursement method

Dear PlayerAuctions,
I sold an account and my main disbursement method was PayPal but I was only recently aware that Playerauctions stopped supporting it as a payment method. It all started when I decided to sell an account that attracted little interest but in June 18 someone bought it. We had a small dispute because of the delay in delivery but in the end we solved it on June 22nd and the buyer confirmed the arrival of the order while I received all the money I had requested. After the verification of Playerauctions I waited for the respective 3 days but in June 25 I get a message that says that Playerauctions has stopped supporting PayPal and even today, on June 26th I didn't receive my money. Now in Order Detail it is written in Disbursement status: Queued for immediate processing and in Disbursement Time: Now being processed. I wonder if I should wait again or change disbursement method. I look forward to an answer from you.

Thank you and kind regards

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Update by Nabeel Rahman
Jun 29, 2019 10:02 am EDT

Dear PlayerAuctions,
I'm sorry if I created another complaint but I thought that you would have received my reply more easily. I followed your instructions and changed my disbursement method to Skrill and my Skrill email appears in my order but even if some days have passed I still haven't received my disbursement. I would like you to check and speed up my disbursement if possible.

PlayerAuctions name: DeathEagle36
Order ID: 4977693

Please note that this is the continuation of:

PlayerAuctions — problems with paypal as a disbursement method

Best Regards

Update by Nabeel Rahman
Jun 29, 2019 1:16 pm EDT

Dear PlayerAuctions,
I followed your instructions and changed my disbursement method to Skrill and my Skrill email appears in my order but even if some days have passed I still haven't received my disbursement. I would like you to check and speed up my disbursement if possible.

PlayerAuctions name: DeathEagle36
Order ID: 4977693

Best Regards

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TheBRSeller
, BR
Jun 27, 2019 3:43 pm EDT
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Yeah, really annoying.

4-6 Disbursments in the queue too, the Problem is: i don`t trust Skrill or payonner - the companies that they have has a option to make the Disbursments now.

Making a fast search on google i find ALOT of complains about those 2 companies here on my country - seems like they (Payonner and Skrill ) just close your account and keep your money.

I belive that Paypal should have closed their account and frozen their money to they make this move this fast.

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PlayerAuctions customer service

I Had an account suspended because my friend logged onto his player auctions account on my laptop. Because of that, both my account, and his account was suspended. Now, while talking with customer support trying to resolve the issue, without even trying to help they say "Both (Name 1), and (Name 2) are not registered to (My name), we will now close this ticket". Now, My account is banned, my friends account is banned, and we can't make new accounts because of this one account rule, and we cant get our accounts back because their customer service is horrible and does not attempt at all to help. I genuinely believe now that they are just ignoring my emails.

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PlayerAuctions In-depth Review

Website Design and User Experience: The website design of PlayerAuctions is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to quickly filter through the extensive range of products and services.

Range of Products and Services: PlayerAuctions offers a wide range of products and services for gamers. Whether you're looking for in-game currency, accounts, items, or power-leveling services, you'll find a vast selection to choose from. The marketplace caters to various gaming platforms and genres, ensuring that there's something for everyone.

Trustworthiness and Security: PlayerAuctions prioritizes trustworthiness and security. The platform implements strict verification processes for sellers, ensuring that only reputable and trustworthy individuals can sell their products. Additionally, the website utilizes secure payment methods and safeguards user information, providing a safe environment for transactions.

Customer Support and Communication: PlayerAuctions excels in customer support and communication. The support team is responsive and helpful, addressing any inquiries or issues promptly. The website also provides a messaging system that allows buyers and sellers to communicate effectively, ensuring a smooth transaction process.

Pricing and Value for Money: The pricing on PlayerAuctions is competitive, offering value for money. Sellers set their own prices, allowing buyers to compare and choose the best deal. The platform also provides a rating system, enabling users to assess the reputation and reliability of sellers, ensuring that they get the most out of their purchase.

Seller and Buyer Protection: PlayerAuctions prioritizes the protection of both sellers and buyers. The platform implements a secure escrow system, holding funds until the transaction is successfully completed. This ensures that sellers receive payment and buyers receive their purchased products or services as described.

Payment Options and Process: PlayerAuctions offers a variety of payment options, including major credit cards, PayPal, and various online payment methods. The payment process is straightforward and secure, providing users with a seamless experience.

Delivery and Fulfillment: The delivery and fulfillment process on PlayerAuctions is efficient. Sellers are required to deliver the purchased products or services within the agreed-upon timeframe. The platform also provides tracking and verification systems, ensuring that buyers receive their items as expected.

Reputation and Feedback System: PlayerAuctions has a robust reputation and feedback system. Users can leave feedback and ratings for sellers based on their experience, allowing others to make informed decisions. This system promotes transparency and accountability, ensuring a trustworthy marketplace.

Community and Social Features: PlayerAuctions fosters a vibrant community through its social features. Users can join forums, engage in discussions, and connect with fellow gamers. This creates a sense of community and enhances the overall gaming experience.

Mobile App Experience: PlayerAuctions offers a mobile app that enhances the user experience on the go. The app is well-designed and provides all the necessary features and functionalities, allowing users to browse and make purchases conveniently from their mobile devices.

Overall Rating and Recommendation: Overall, PlayerAuctions is a reliable and user-friendly platform for gamers. With its wide range of products and services, trustworthy environment, excellent customer support, and competitive pricing, it is highly recommended for those looking to buy or sell gaming-related items. The reputation and feedback system, along with the community and social features, further enhance the overall experience. Whether you're a casual gamer or a hardcore enthusiast, PlayerAuctions is a valuable resource for all your gaming needs.

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