Replied
not honoring warranty
My username is 'aforca'. I'm a long-time customer of PlayerAuctions and purchased a League of Legends account from them on December 26th, 2019. The account was titled "EUW DIAMOND 3 ALL CHAMPS 100 SKINS", and I paid $200 for it, at the same time paying an additional $15.98 for Account Insurance. I expected that if the account I purchased had something go wrong, such as being taken back, I would get my money back because I had purchased insurance. A similar incident occurred on the same site in the past when I purchased a Runescape account, and at that time they fully reimbursed me as promised. Basically, this company previously had a very good track record in my eyes and had my trust and continued patronage.
Within 5 DAYS of purchasing the account, it was stolen back from me.
As previously stated, I wasn't that upset because I purchased insurance, so I opened up a claim on December 31, 2019. To my surprise, the seller agreed almost immediately to refund my purchase! I was very happy and relieved that $200 of my hard-earned dollars were not wasted on a virtual good that I no longer own.
And then, to my complete surprise, PlayerAuctions reversed my claim. The claim that the seller themselves had ALREADY AGREED TO REFUND. I even received a message from the seller letting me know that I had in fact been scammed, and that he wished me the best (Screenshots below).
At this point, I've completely reversed my opinion of PlayerAuctions. When it comes down to it, they're no better than the scammer that got me. They take fees for purchasing and selling, and then charge for insurance on accounts which they do not fulfill.
I make $12US an hour. I literally had to save up for this account, so forgive me for being angry but the fact I have been dealing with this and trying to get it resolved for almost a month upsets me so much. I just want a refund for the account that I purchased. Had they approved it, I would have been putting the money right back into their pockets anyway, so it makes even less sense the more you think about it.
I have had my player auctions account since 2015. You'd think that they would factor this into their decision to honor their promise, but I guess not. This 'insurance' is a complete scam. I want my money back, or I'll open up an investigation on this because this is pure profit for the company and they do not pay out their claims. It is not even coming out of the company's wallet which is insane to me. Please do something about this.
Please note that they did respond to me, saying that performed an "impartial" review (Also in the screenshots)... You saw the outcome of that. Make your own decision about whether to business with them.
The complaint has been investigated and resolved to the customer's satisfaction.
I am sincerely sorry for the trouble you had with this order. I'm afraid the reason your claim in the dispute was turned down is because you were unable to provide compelling evidence. Please note that even if you bought insurance, you will still need to provide substantial evidence to back up your claim, as it's the only way we can validate claims.
This is mentioned in the disclaimer portion when buying an insurance package: https://i.imgur.com/xuvAhYo.png
Due to this, I am sorry but the refund cannot be enacted.
Best,
Richard
account insurance worthless, account taken from me with no sympathy
I purchased an account on December 26th, 2019 from player auctions. The account was a League of Legends account. The title of the account was "EUW DIAMOND 3 ALL CHAMPS 100 SKINS". I purchased the account for $200 and paid $15.98 for ACCOUNT INSURANCE. I expected that if the account I purchased had something go wrong like it gets taken back, I would get my money back because I had purchased insurance. A similar thing has happened to me before while purchasing a Runescape account and I was given my money back so I felt very safe purchasing the account with insurance.
WITHIN 5 DAYS of purchasing the account, IT WAS STOLEN BACK FROM ME. I wasn't that upset because I purchased insurance...I opened up a claim on December 31, 2019. To my surprise, the seller agreed almost immediately to refund my purchase! I was very happy and relieved that $200 of my hard earned dollars were not wasted on a virtual good THAT I NO LONGER OWN.
TO MY DISMAY PLAYERAUCTIONS REVERSED THE CLAIM! HOW DO YOU REVERSE A CLAIM THAT THE SELLER AGREED TO REFUNDING?
The best part of this is, the seller messaged me and told me it was pretty much a scam and he wishes the best for me.
Player auctions seems like an absolute scam website. They take fees for purchasing and selling, charge for insurance on accounts which they do not fulfill. Please, I am begging I only make $12 an hour I literally saved up for an account, forgive me for being angry but the fact I have been dealing with this and trying to get it resolved for almost a month upsets me so much. I really just want a refund for the account that I purchased. I've never seen something like this in my life. When you buy car insurance and get into an accident, they pay you based on the policy you paid for. If you purchase life insurance and pass away, the insurance company will provide your family with money and security that you purchased and planned for, god forbid the circumstances. The point is that when you purchase insurance, given a certain circumstance, you are paying for the security that the low chance of that circumstance happening, you will get your money back. Insurance companies have underwriters and actuaries to make charts and charge rates based on certain probabilities. Player Auctions charges 8-10% of the account value it seems with no probabilities factored in. How is this allowed to happen and is it legal is my question. What are these insurance rates based on? Are they based on mere percentages of the account value? It seems the company takes no other probabilities into account. I have had my player auctions account since 2015, you would think that they would factor this into an insurance rate? I think this insurance is a complete scam. I want my money back or I will open up an investigation on this because this is pure profit for the company and they do not pay out their claims. It is not even coming out of the companies wallet which is insane to me. Please do something about this.
Please note also they stated they did an "impartial" review. They impartially reviewed my account getting scammed for $200. Thanks alot.
Replied
black desert online account
14 November 2019 - Purchased a Black Desert Online account from a seller. The seller noted that the Black Desert Account was on a Steam Account that would be sold as a whole. My order number is as follows: 5390903
27 December 2019 - The Steam account housing the Black Desert Online account I purchased was recalled by the seller. I opened a dispute as soon as I collected the evidence proving it had been resolved. With the next few days, The seller provided nothing to the dispute investigation besides a note stating "Mate, this wasn't me. Have you tried recovering it? I can try if you have no luck".
The information he provided me at the point of the sale was not accurate and I could not recall the account successfully. I noticed him log into the game by using a friends account that had the purchased account on his friends list. I could see him swap through the many characters looking at what had been going on within the account. Once the seller was satisfied that I had nothing additional on the account he magically recovered the account and provided me the login info and additional security information.
Before the seller ever returned the account to me, PlayerAuctions closed my dispute siding with the seller regardless of the overwhelming amount of information I provided and the literal nothing the seller provided.
Once I regained control of the account I attempted to use the Steam security information the seller provided to recall the account to myself to reassure myself the account was safe. Steam informed me that they found I was not the original owner judging by the information I provided and locked the account.
I've made 10-20 attempts to contact the seller and PlayerAuctions for assistance and neither of them has not responded. The Steam account is once again active under the sellers email address.
Additionally, I can see that on PlayerAuctions the seller has conducted another sale to another customer on a game that was on the Steam Account he sold me...
In conclusion, I spent $326 for the account and the insurance. I have nothing to show for it besides dissatisfaction and a terrible PlayerAuctions company who completely ignores internal tickets.
Richard,
It’s as if you and your team dont actually read what people outline. I took advantage of the 72 hours to validate as much as Steam allows. The information that was incorrect was the security information required to recall the account which takes longer than 72 hours.
As far as loss of control of the account, I showed that the information used to login to the account was changed. I showed that I was logged out of steam while asleep and emails from Steam station that it was recalled and I was not the original owner. They said this because the security information (that cannot be changed in any way!) provided by the seller was incorrect. 72 hours is not enough time to test Steams recall process and at some point PLAYERAUCTIONS should take some damn ownership for horrible middle man processes. This information should be verified before you turn the account over to the buyer for 72 hour verification.
Thank you for writing the full details about your order experience.
I was able to check into order 5390903, and one of the reasons this was ultimately decided in favor of your seller is because you never took advantage of the 72-hour inspection phase before confirming the order. This is when the account credentials should be inspected by the buyer, and as a company we never take part in this and we leave it completely to the buyer.
In the event of an account reclaim or loss, you can show evidence that the credentials worked during the inspection phase, and if it doesn't anymore after the sale, then you can easily show a comparison. Even with insurance bought, we still require users to validate their claim.
Our staff replied to you but was unable to provide anything more as this is already closed. In case you have other questions, please reply back to your ticket thread or here so we can assist you.
Best,
Richard
Replied
buyer stole account, provided no evidence, playerauctions closed in their favour
I sold an account a few days back for Oldschool Runescape. I advertised the account with it's bank (Items and money) included and put it for sale.
A buyer called 'durettealex' purchased the account, and after stealing all the items and money on it - cancelled the payment and opened a dispute claiming the account could not have it's email or password changed.
I went into my email (The buyer provides an Email address so the seller can change the email to theirs) and saw a password AND email recovery request so I provided these in screenshots to show PlayerAuctions that the buyer appeared to be lying.
After opening the dispute the Buyer did not provide any evidence, did not respond to the dispute and would not message me back so I escalated the case.
And now I have logged on today to see the dispute has been closed... in the buyers favour.
How absolute incompetent of a company do you have to be to come to that conclusion?
Hi Richard,
I am thankful for your assistance. Would you be able to advise me as to whether the PlayerAuctions team will improve their resolution service in future, as there is no reason for anyone who actually read the dispute to have closed it in the buyers favour, and as you say you spoke to the team who made the decision there, despite an automated email response a short time earlier that advised the decision had already been made and that was that.
Otherwise we have to do this process on an external site just to get a resolution, it's been well over a month and it still isn't sorted.
Would you be able to tell me when the refund is due? You messaged 9 days ago saying the decision had been made and I keep getting emails from PlayerAuctions saying my orders have been "updated" but I haven't yet received the refund.
Thank you
Ben
Hi Richard,
It's been 8 days since you spoke to your colleague about investigating the case but I still haven't received a response.
Do you have an update for me?
Regards
Ben
I contacted the email you provided me with clear proof of the Buyers wrongdoing on the 7th January 2020. I have heard nothing back 13 days later.
I checked in with our support staff and apparently they were still waiting for the buyer to respond and provide documents/proof as courtesy to him. I asked them if they could make a decision, and they did on the spot. I was told your disbursement is already underway.
Thank you for all your time and once again, I'm sorry for all the hassle with this. Let me know if we missed anything or if you need help with any other issues.
Best,
Richard
I'm very sorry for the delay. I was able to ask an agent to expedite your case and they're now looking into it. There should be some update on your case very soon.
Best,
Richard
I am sorry to hear about this. Dispute proceedings are off-limits to us (this is to prevent non-support staff from influencing turn-outs and decisions), so I can't find out how this turned out. However, I was able to put a stop to your buyer's refund for order 5566776.
This will allow you to send counter-evidence so you may dispute back the refund, and if you are able to prove and show that you indeed completed the account transfer successfully and that the account is as described in your offer, then we can still process your disbursement.
Please send your counter-dispute/counter-evidence to support@playerauctions.zendesk.com; kindly contact that email using your PlayerAuctions registered email address, and include all pertinent and important information as well as the explanation from your side.
If you need any help during this, please let me know so I can assist you with it, Ben.
Best regards,
Richard
Replied
payment not received
I have made 2 purchases now on Player Auctions. First of all their support is absolutely NON EXISTENT. Both of my PayPal payments "failed" of course is what they claim yet I have screenshots proving that my money was taken from my account both times and I STILL have not received [censored] from them last of all any help. Even though I have reached out to them multiple times on their "Help Center" on their website which is a [censored]ing joke. This really has me mad as now I've lost $320 and have not received my money or account from them. Do yourselves a favour and stay away from this terrible terrible service
The complaint has been investigated and resolved to the customer's satisfaction.
I'm sorry to hear about this. Can you please write back your PlayerAuctions username as well as the 2 order IDs you spoke about? I'd like to check on the orders and identify the issue, and if needed, process the refunds for both ASAP — refunds are automatic, but intervening on the issue could greatly speed things up.
In case you paid via BTC, please include the BTC refund address as well so we can process the refund back to you. If it was paid with anything else other than BTC, then you won't have to provide any payment details; just the username and 2 order IDs will do.
I look forward to your response, Anonymous.
Best,
Richard
Replied
I lost $ 300 due to the terrible technical support work.
A month ago, I tried to sell my account, the buyer wrote to me, we agreed on everything.
After I saw what he paid, I sent him all the data from account, he login to him, changed the data, and just blocked me and cancelled the payment. I immediately wrote to technical support pa, in the hope that they will delay the payment and open a complaint, but 25 days have passed, I received no response from technical support. as a result, I lost an account worth $ 300 due to the of technical support.
The complaint has been investigated and resolved to the customer's satisfaction.
Upon closer inspection, we found out that the delivery guarantee for the transaction has expired. This means you went over your committed delivery time, and during this phase, buyers would be able to cancel the order and issue a refund. The reason for that is to provide buyers the opportunity to receive an order within their expectations.
You may have missed the opportunity to confirm the order from your side, and this is a necessary process. If you were able to confirm that you have delivered the order, the buyer won't be able to cancel the order, even though the delivery guarantee has expired. When I checked, you made no confirmation.
I'm afraid this is irreversible and as a middleman service, it's important that buyers and/or sellers make confirmations on the site, as it's the way to lock trades from any malicious intent from obnoxious users.
If you have any questions or concerns, please get in touch with support@playerauctions.zendesk.com.
Best,
Richard
Replied
don't trust a cryptocurrency scam
I have been using PA for years without issue. Recently they said they have changed somethings. Itried to purchase an account using my debit card and it was declined saying I needed to purchase crypto currency to make a purchase on PA(even though they offer a Visa option). The money was taken from my debit card but never refunded after the order was canceled by PA.
So to purchase the account I go to a website recommended by PA Coinbase. After purchasing some litecoins to buy the account I made the purchase on PA for $357. The funds were transferred from my Coinbase account but PA said that I transferred insufficient funds, even though the transfer shows I transferred $357.40. The transfer shows completed, but the order is still pending payment. Now I am missing over $800 from my accounts between the two failed orders and I have nothing to show for it.
This seems like a scam, PA recommends a website to purchase crypto currency which they now require(I guess USD isn't good enough) end up paying $15, 00 in fees to purchase litecoins, PA denies payment saying insufficient amount even though I overpaid. I will probably get my money back after sometime and hassle but I will be out $30+ in fees to the company PA recommend(referral fees?), no account to show for it and missing $800+ while I wait for refunds.
This says resolved, but they never made any attempt to contact me about this matter. I still lost $80.00 dollars from crypto currency refund. I also ended up purchasing an account and purchasing their account insurance. The insurance is a joke. The seller reclaimed the account two months after purchase. I filed a dispute provide ample evidence. I try to contact the seller like is required for the dispute, the seller deletes his playerauction account. 5 days later my claim is denied because the seller provided proof. I never saw any proof, never had any communication from playerauction or the seller, no why to dispute my insurance claim. Playerauction is a SCAM DO NOT TRUST THIS WEBSITE. Also my 1 star review got changed to 5 star somehow.
The complaint has been investigated and resolved to the customer's satisfaction.
The post was stamped with the "Resolved" marker because there were no replies sent. This is an automatic feature at ComplaintsBoard because what they normally look for is the company's attempt to resolve the matter.
Regardless of that, I would of course still like to help.
For the two cases you mentioned, are they for a different set of order IDs? If so, can you share the two order IDs for that — you can reply it back here or send it to me via PM (I'm about to check your PM so if the order IDs are there, I can begin working on them).
I'll do what I can to sort out any remaining issues for your account, K Chen.
Best regards,
Richard
I also sent you a reply to your TrustPilot post a few moments ago. I hope you won't mind that I'll be copypasting here my reply over there.
-----
I was able to check on your two orders:
5483777 - Since the payment for this was declined, you will be automatically refunded; However, the refund process isn't instantaneous, and will be completed in 2-5 business days.
5484495 - The payment is still pending, meaning you still have to complete the payment process from your end. Please double-check — our system hasn't accepted any funds from you yet, so the insufficient funds warning may be happening from your side. The order price that I can see from my end is $350, and the reason it's saying insufficient could also be likely due to the amount of the insurance you're trying to purchase for this (which is usually 10% of the order price).
Can you please double check this and reply back to us? Can I also ask for screenshots where it says insufficient funds?
Best regards,
Richard
Replied
payment not received
I sold a steam account to a seller on 2nd of december and for the whole week since 9th of december my payment has been quequed for immediate processing and I still have not recieved my payment. Order ID is 5443075. I would like to know why my payment is being hold for so long because on my previous orders this kind of thing has never happened. My other disbursements have been delivered much faster than this one.
The complaint has been investigated and resolved to the customer's satisfaction.
I was able to check on order 5443075 and I found out why you couldn't get the disbursement.
On August 2019, PlayerAuctions stopped its support for PayPal refunds and disbursements due to internal complications. We have, since then, moved to Skrill and Payoneer for our regular disbursements, and I would have to ask you to create an account with one of them.
To get an idea of how each payment portal works and what the fees are, please check this:
https://support.playerauctions.com/hc/en-us/articles/115008180648-What-are-the-fees-to-sell-
Once you're able to create an account with either, please go to the disbursement settings in the "My Account" section at PlayerAuctions while logged in to change your disbursement account to the new one. Your disbursement will then be automatically queued and processed in 2-3 business days.
I am sorry for the hassle you had with this.
Best regards,
Richard
Replied
it's been a month now, money is not sent.
So I have been selling on PlayerAuctions for over a year now.
Hundreds of orders, got paid in time.
But the past month has been a mess, I am owed thousands of dollars and I am not getting paid, despite there having been no issue with my payment account or orders in the past.
Here is one order from like a month ago that is stuck in processing.
#5428845 is the order number.
There are many orders like this a month or so old, up to now where I hardly ever receive my money. I am selling so many goods and I do receive just a fraction of what I should. Most tickets go unanswered.
Resolution is simple. I just would like to get paid for my goods.
The complaint has been investigated and resolved to the customer's satisfaction.
I checked on order 5428845; this transaction is already closed and disbursed, and nothing is out of the ordinary with it. I think you gave the incorrect order ID.
The screenshot you attached doesn't show any order ID as well. It would be awesome if you could write back with the correct order ID and perhaps your username as well; I will check and identify any problems. Here are some possibilities:
1.) If you are on PayPal - PayPal is no longer supported on the site since August 2019; I would have to ask you to create an account with Payoneer or Skrill, and use that on your PA account
2.) If you are on Skrill - Your account may need to be verified, it's either new or inactive so you will need to verify again
3.) If you are on Payoneer Bank Account - Your total disbursement value should reach $50 before funds can be released
4.) If you are on Payoneer Account - Same as above, except the value is set at $20
For reference:
https://support.playerauctions.com/hc/en-us/articles/115008180648-What-are-the-fees-to-sell-
In any case, I look forward to your reply with your order ID/s and your username.
Best regards,
Richard
Replied
disbursement pending for more than 2 weeks
I have sold an adventure quest world account, it is my first sale made on the page, the delivery date expired on November 18 of this year and to date the payment is not yet reflected in my skrill account, had been recommended by some colleagues and to date they had never had this type of inconvenience, what is happening with the disbursements that take so long? Within 10 days I have another disbursement, hopefully the same does not happen, beforehand I wait for your prompt response
Order Id:5399681
The complaint has been investigated and resolved to the customer's satisfaction.
I was able to check on your disbursement and I found out that the funds were sent to you last November 20. Unfortunately, the funds bounced back to us. This happens if the receiving disbursement account is not verified, and you would have to verify the account first before it can receive funds again.
Once you do that, kindly contact us here or email us at support @playerauctions.zendesk.com so our staff can take care of sending back the funds to you. Rest assured that your funds will remain intact and in full value, and it will definitely be sent to you.
Best regards,
Richard
Replied
unauthorized debit card charges
Good afternoon!
I've recently noticed a few unauthorized debit card charges.
Please find below info about these charges:
date : 04.12.2019
Card no : xxxx xxxx xxxx 3659
Player auctions llc US West Los Angeles
2 charges
Amount 1 : ~54, 00 USD
Amount 2 : ~28, 00 USD
date : 05.12.2019
Card no : xxxx xxxx xxxx 3659
Player auctions llc US West Los Angeles
Amount : 10, 39 USD
First of all, i would be interested to know about which hours have these charges been made and of course where from?
Please consider refunding these amounts above, as are not made by me or anybody from my family or friends!
I am looking forward for your response!
Thank you!
Viorel Barbu
The complaint has been investigated and resolved to the customer's satisfaction.
This is best disputed with your credit card company/institution; they may be able to chargeback these if proven these were purchases made without your authority. We won't be able to outright refund these as there is a possibility that the purchases were made legitimately, and are being canceled out of buyer's remorse.
Our staff is, of course, open to help you out if you contact them via support@playerauctions.zendesk.com. You should have been able to receive a digital receipt for these; kindly include it to your outgoing mail to us so our team can investigate on this from our end.
Best regards,
Richard
Replied
long delays with disbursement
I have been waiting over a week for a number of disbursements now. I sent a ticket and got a reply that my disbursements would see urgent priority, so I was expecting them to be paid overnight last night. But still... nothing.
If anyone from PA is monitoring this, these are the order numbers and respective disbursement dates ALL of which are overdue :-
5412904 - 25th Nov
5414452 - 25th Nov
5417317 - 25th Nov
5420488 - 25th Nov
5422092 - 26th Nov
5423695 - 27th Nov
5427589 - 28th Nov
5427771 - 28th Nov
5429294 - 29th Nov
5423731 - 2nd Dec
I have been using PlayerAuctions now for almost a year now, and never before was there a delay of more than a day or two past disbursement due date.
Also recently lost some potential sales because buyers were unable to actually buy - I could see their transactions on my account but they were also stuck awaiting payment or verifying payment and eventually cancelled. This seems to be getting worse. Sometimes payment verified but it took up to 24 hours to verify payment, and when buyers are expecting delivery in 20 minutes they found this very frustrating.
Hi thanks for the reply. Can you please clarify time estimates with regards "still be some time away". Are we talking hours? Days? Weeks?
Thanks.
The complaint has been investigated and resolved to the customer's satisfaction.
We originally couldn't give a date because we're working on a backlog list; depending on where your orders are queued, it could be yesterday, today, or maybe early next week.
Good news, though — we have been able to send the disbursements for your account. Please check on it, the funds should be with you soon and I hope you could write back here if you can confirm them. Thank you for extending your patience with this. :)
Best regards,
Richard
Yes, we also have a presence here. I'm terribly sorry that your disbursements aren't processed yet.
I was able to check on ticket 340400 and I can confirm with you that the case is indeed already escalated with the highest priority to our finance team. I'm sorry but even after you read this reply, it's possible that the disbursement will still be some time away since we haven't fully resolved the issues. What I can tell you is that it's being sorted out now and disbursements are rolling one by one since yesterday.
If you have any more questions, please reply back here about it.
Best regards,
Richard
Replied
disbursements not being sent after processing
Been using this site for close to a month now and all I can really say about it is.. The disbursement times are random and terribly slow. First account I sold, disbursement worked just fine 3 days after competion.
So I decided to sell another but this time it's been a week and no signs of payment being sent to me.
As much as I wanna say I love this site, the way payments are sent is what ruins it for me. If I could get the order looked into, that would be nice. Order ID: 5403905
The complaint has been investigated and resolved to the customer's satisfaction.
I'm happy to report back that order 5403905 is now disbursed. In case we missed anything and you still have pending concerns, please let me know.
Best regards,
Richard
I would like to sincerely apologize; our disbursement process is experiencing delays this week, and our team is doing their best to catch up to backlogs. I was able to see on ticket 336984 that your orders have now been prioritized. We would like to ask for a little more time until the payments can be completed and once again, I'm sorry for the trouble.
Best regards,
Richard
I have a more terrible experience my first 3 orders did not go through my account. Still pending.
Hello Jacob,
Can you please reply back here with your 3 order IDs? I'll check on them and see if they can still go through, or process the refunds for those if need be. In case you already emailed us about this, kindly include the ticket number as that greatly helps as well.
Best,
Richard
this are the Order: 5421334, 5419839, 5390682. and the ticket 336923
Thanks for the heads up, Jacob. I was able to locate those 3 order IDs in ticket 336923 and I have already escalated it again to our finance team for processing. I'm sorry it's taking so long and even after you read this reply, it's possible it won't be processed right away. That said, I'll be sure to keep tabs on this to ensure its completed soon.
We're very sorry again for the mishaps on delayed disbursements, Jacob.
Best regards,
Richard
Hello again, Jacob,
I'm happy to report that all your orders are now disbursed. I am sorry again for the long wait. Please let me know if you have any other concerns.
Best regards,
Richard
hello im having the same issue as darth here m queued up for immediate processing but its been 4 days now and i tried messageing support but no reply in 2 days so i resent another but im not 2 high on hope right now
the order id is 5443116
i really hope this can be resolved im a new seller who has been registerd for some time and i didnt expect things to go like this
Hi James,
I was able to write back to your private message to me about this. Your disbursement for that order is already processed. In case you run into any other issues, just let me know. I'm sorry again for the hassle.
Best,
Richard
Replied
haven't received disbursement payment
I've been using this site for a while and this is the first time I've waited over two weeks for my payment. It shows that it is "Queued for immediate processing", but it's been over two weeks already. I've already sent a support ticket a week ago, but they have yet to respond. If there's any working at PlayerAuction customer service, the order ID is 5381172.
The complaint has been investigated and resolved to the customer's satisfaction.
I'm very sorry for the hassle. I traced your order into ticket 333972 and I can see from my end that the case is now with our finance team for processing. I would have to ask you to please wait a little more on this.
Best regards,
Richard
Replied
queued for immediate processing
My first time using Playerauctions webservice and I already just got mixed towards bad feeling about this. Most of the time I use discord and forum whenever I try to sell any account or gold on certain games that I played. I played WoW and also plan to sell my account to move on to other games. My "potential buyers" somehow urged and even recommend me to use Playerauctions.com service as medium of transaction as the website offers "warrant" and "trust". So I decided to give in since it's not cheap anyway, around 600$. My first potential buyer came in and wanted to make payments. Then started from there all the problems began unfolding. Rejected payments, delayed transactions, rating system priority, excessive fees, complicated refund and dispute systems, penalty systems, slow customer service responses, etc., etc.
My last buyer sealed the offer deal, made in Nov-17, had to wait 3 days for the disbursement process because the buyer kinda "lazy" to close the deal, so I have to wait another 3 days for the system to close the order. My final order ID is : 5398441 and I still have excluded credits with my previous "cancel penalty order" that I've been disputed and processed for like 8 days later. Then according to their estimation, I'd have to wait 2-3 days for my disbursement to be processed to Payoneer and I assume will take a few more days to be processed again to go through my bank account.
My last order ID: 5398441 has already been active since 17-Nov-2019, and I still don't know whether I will be paid or not. Got my refund penalty from previous buyer that tried to messed me up, yet it took 1 week to be reviewed. Spent 2 weeks for a single offer already, and still going.
What now?
Man, I wish everyone is as responsive as you are, Your website would be on another excellent level for sure. Thanks for the heads up.
Hi again Richard, I feel like for the last issue your CS just simply duck my problem, excuse after excuse and ignores me. Should I write a new ticket or what? Suggestion please.
Hello again Richard, thanks for pushing for the follow-up but I notice that I have another problem now. I've received the payment but as you can see in this ticket regarding my complaint, #335023. I had remaining balance (69.80$) left over my previous claim with my buyer which I won the case for penalty fee. I've had a conversation with the CS by submitting tickets #33568, #330850, and #335660 and has been sorted out in this ticket #335023, and come into agreement that the remaining balance will be merged with the order ID:5398441 payments. I've checked my payoneer account and haven't received the remaining balance but only the payment but my remaining balance has been processed and it returned to 0 again. Can you please make another follow-up for this case as well? So I can close this complaint and marked it as solved. I also have updated the ticket with all necessary screenshots.
Thanks for the follow-up, It might matter less for you guys but it means a lot for me, I've spent too much time for months and effort working on that account and ended up like this makes me feel so uneasy and disappointed. I'll keep in touch, thanks for the reply.
Well, I'm still waiting, going through the third week now.
Technically my buyer already had my account for like 10 days if you bother to look and inspect the schedule, that's more than the min 7days warranty option even though the warranty delay is an option. I wonder why not just make it a default 7d waiting period then? So I can schedule when I want to sell my account. Just save me the frustration and I hope what you mean this week is early days of the week not at the end of the week.
Funds arrived
I was able to check on the ticket and it's still pending indeed. There would be no need to create another ticket. I'm terribly sorry about this, the finance team was swamped with disbursement requests last week and now that the issue is now sorted out, they've just started working on other concerns. I've marked the ticket again for priority and I have notified the finance team that the case has already taken a while. Really sorry for the long wait, we will respond back to the ticket ASAP once it's done.
Best regards,
Richard
Thanks for writing back again. One of our agents have already made a note about the missing $69.80 but most likely perhaps due to hurrying the payments, they have forgotten about the note. It's not by any means an excuse and I'm sorry about it — I have already escalated the concern to our finance team again so they could look into it and process the funds.
I wrote to you on the ticket and if you have more concerns about this, feel free to write here or reply back to my email to you, Kia. I am grateful for your extended patience on this.
Best regards,
Richard
Best,
Richard
I'm really sorry for the trouble, as much as I'd like to give you a date, disbursements on the site are always expected to arrive by week — not by day, specifically. I have made a follow-up/report about this already and I'm afraid that's as far as we can do at this point, Kia.
Please let me know if you have any other concerns.
Best,
Richard
I sincerely apologize for the delay and concern you had with this order. I checked on order 5398441, and the reason your order's disbursement is delayed for a few more days is because your buyer did not purchase insurance. Sellers can offer buyers the option to purchase insurance, and when they do, the customary 3-day processing time for disbursements follow. Since none was offered to your buyer, or he/she simply did not buy it, the disbursement processing time is pushed to a few more days. This is to give your buyer a few more days to check if the account is safe, since he/she has no insurance for the account.
I will now make a follow-up for your disbursement so you can get paid this week. I'm sorry for the confusion, but this is how disbursements work in relation to insurance offers made by sellers.
If you have any other questions or order IDs you'd like me to check, please reply back here anytime.
Best regards,
Richard
Replied
sold an account, suspended and won't pay me my money
After many many years of buying on this platform, I tried to sell for the first time, but made the mistake of posting my Discord ID, which is in breach of their terms and conditions.
I accepted the suspension, even though it was a small mistake from someone that has spent well over $10000 with this site.
The issue is that I had an account sell just before they suspended me, but the buyer had time to pay his money, then PlayerAuctions asked me to provide all details of the account to the buyer, which I did, and he now has full ownership. He changed the account to secure it for himself a week ago, and right as they had to pay me the money for the account, they suspended me and terminated the sale "pending a review".
I was told "in writing" from their team, that the money would be released to me as soon as my account is reactivated, which was a few days ago. Now when I go into the account, it says it's still under review and the buyer could be refunded his money, but said nothing of my account, which is being played on right now, things changed, gold used etc, how is this legal? They should have done this immediately before too many changes could be made to the account, so now they have my money, the buyer has the account, and i'm taking this legal.
They now ignore my emails and tell me to wait for another team to email me, and i'm still waiting
Was contacted by a very professional representative of PlayerAuctions, who explained the situation and how things got confusing, which I totally agree with. The fact that this gentleman took the time to take care of this incident, and in the most professional manner, speaks volumes of the company. You have gained my respect today and have definitely retained me as a future customer.
I was able to check on your TrustPilot first and I sent a detailed reply there. The good news, at least in spite of the terrible ordeal you had, is that your disbursement is now back on track. I would like to sincerely apologize for the hassle you had; please refer to my direct message sent on TrustPilot for the full details and explanation.
Best regards,
Richard
Replied
account suspended
I logged in one day and my account was suspended after not using their website for a while, I e-mailed them about the suspension but they were unable to help me (didn't keep the e-mails.) I'm still able to log into the account but most pages I try to reach tell me my account is suspended of course. If I'm able to log into the website and not immediately see "Your account has been suspended." on every page, I should be able to have my account reinstated, I know I didn't do anything wrong.
Esoix
The complaint has been investigated and resolved to the customer's satisfaction.
I was able to check on account Esoix; You may have forgotten, but you sent us a request to have your account closed last January 2018. This is the last conversation we had with you:
https://i.imgur.com/ttNWUgL.png
I'm afraid accounts closed due to requests are already treated as final. This account can no longer be reinstated.
Please let me know if you have any other questions or concerns.
Best regards,
Richard
Could you please write back what your username is on our website? I'd like to check for the reason of your suspension and give you feedback about it.
Best,
Richard
Replied
account suspension
I registered account on the 5th of November, but it immediately got banned after I verified my email.
When I contacted your support team, they refused to provide explanation as for why it happened, and just claimed that "security issues were found". I'm very confident that I didn't break any of your rules when creating that account, since I provided my real information, email and phone number. I also didn't have any previous accounts on your site at the moment of creation.
If necessary, I could provide any information required to confirm my identity, but your staff downright refused to continue the discussion after saying that my account was suspended permanently and no explanation as of why will be given.
Is this how your company normally deals with your clients, or did I just stumble upon a rude support member?
The complaint has been investigated and resolved to the customer's satisfaction.
I was able to receive your complaint on TrustPilot and I'm now checking on your case. I apologize for the confusion. I will write back there once I have any updates on this.
If you have further questions or concerns, please write back here or on the other site.
Best regards,
Richard
Replied
underpaid invoice with bitcoin, still waiting for refund
Hello! On November 7, 2019 I attempted to purchase an account using Bitcoin. This was my first time so I was very unfamiliar with the entire process. I purchased what I thought was the exact amount and then sent the payment over to you guys. I did not realize there were fees involved on both ends and so the amount that I sent to you guys was not the amount in "full" after the fees. However, all of the bitcoin that I had sent was still debited from my wallet and into yours. I submitted a ticket immediately after and I received a very plain response about it taking 48 hours to process. I have waited over a week now and I have yet to receive anything back. I'm sure you see from the Order ID : #5367991 I sent the equivalent of $464.19 in bitcoin, which was not the amount in full I needed for the order yet I was still charged and left with nothing. A few hours later I was able to buy the account after doing an entire separate transaction while awaiting my previous refund. I'm sure you can understand this is quite a lot of money that I have been waiting to be refunded and have yet to resolve. The wallet address I would like my refund to be issued to is 3EBVT9N79qnvgxPgyBANQE52AtHTRAK6Sf
I have sent several tickets and they all seem to be ignored at this point, if this continues I will have no choice but to seek legal help.
Thank you very much for your help in resolving this dire issue and I look forward to hearing from you soon!
The complaint has been investigated and resolved to the customer's satisfaction.
Sorry for the hassle and concern this has caused you. Rest assured that if any funds were accepted by our system, it will definitely be refunded back to you. I can see from my end that the order you spoke of didn't go through. I checked your earlier ticket and created a follow-up for it, which is now escalated to our finance team for checking and processing.
The ticket number is 335547. I have given our finance team your BTC refund address.
In the meantime, sorry to bother you with this, but please check with BTC as well. There's a possibility that the funds are in transit with BTC, but it wasn't sent to us — this is just to eliminate that alternate scenario.
And also to set your expectations, BTC refunds (especially accounts funded by credit card) can take longer than usual and may reach 5+ business days (this means Saturdays/Sundays are not counted). Please do not be worried if this happens; Rest assured that I will update you on the ticket once there is any progress or action.
Again, my apologies for the inconvenience, Orling.
Best regards,
Richard
Replied
purchase through playerauctions
I went to purchase some in game currency on the 15th of November. The site allowed me to select an offer and pay for it. However, upon a successful payment through bitcoin the order I had PAID for became ‘unavailable'. As a result, i was charged and did not receive my currency. Furthermore, I contacted support and was regurgitated the same answer Copy and paste answer with no eta on my refund.
5394884 Is my order id
Please help
The complaint has been investigated and resolved to the customer's satisfaction.
Sorry for the concern this has caused you. I was able to trace your concern in ticket 330173, and I have now escalated that to our finance team. Please note that it's possible the refund was already processed, but is currently in transit. Refunds of this nature can take up to 5+ business days, and I'm sorry there's no way to expedite it.
We'll write back to your ticket thread once there is any development from our finance team.
Best regards,
Richard
Overview of PlayerAuctions complaint handling
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PlayerAuctions contacts
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PlayerAuctions emailsmarcom@playerauctions.com100%Confidence score: 100%Supporttrust@playerauctions.zendesk.com100%Confidence score: 100%Support
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