Playandwin.co.uk
reviews and complaints

To further add, trustpilot (fixed review site) are happy to withold my valid review, yet they instantly publish and dont withold playandwins slandering comment saying im a troll and have been a problem to their site and staff with innapropriate behaviour?!,
I knw this is a lie and that they wont supply proof because it isnt true, but what a nasty lie from such an unprofessional company to attack a little person that dares to dislike their ways.
I hadnt even been on their site a day back in april when i was banned for making my name while at my sister inlaws who had got banned, I only spoke to some of her friends via private chat and had a brief chat with the admin carromexpert rob young to ask why he had banned her (they had no real reason except for bullying she had found out and that they let minors buy vip accounts when not supposed to), he laughed before banning me and suggested that she was obsessed with, that disgusted me as she is happily married with 3 disabled children and the site had been a near 10 year lifeline for her as she cant get out much and is now ill herself..sickening behaviour from grown adults...

To add today June 24th, I left a negative matching review on Trustpilot.com after seeing playandwin is associated with them and coincidently thus there are no negative reviews?!, I merely matched my review here, it was published last night and then suspended this morning after they reported it claiming I'm a troll (classic excuse to undermine a normal person) .
I have also left Trustpilot a negative review now based on this occurrence, Sian x

22nd may am, fggrimm is carromexpert expert from playandwin (petty), i thankfully have a new isp and ip address and can quietly play games on the site without harrasment and disturbance which i have done for weeks (currently enjoying farm empire 9.50am).

It is only a lie if it is untrue and text shouting
throwing ones weight around to get what you want only confirms opinions of ones site and attitudes towards people. I have your emails Aitcha and as were quoted word for word, and the admin forum screenshots of paw aware that minors buy vip and that they are not co corned not cancel and refund it. please leave me alone, my disabled adult daughter and disabled teen son and my sister in law have also fallen foul of you and your bullying admins, just because I refused to let you treat me like trash, other long term users who also never caused a problem for paw were banned for trying to "defend" me and your forums "screen shotted again" clearly condone and ban anyone who even tries to question or disagree with an admin. Kind regards, Julie.

Grim I'm happy for my posts to be used and referred to if you need them, and happy to be contacted, tgc, Julie x

something needs to be done, im over it now, but still cant get over how it all came about and how i was treated.

To add further I today discovered they've not removed my account as requested and have now blocked my household I.p address until 2017

to add to the above i finally after many mails got a reply from aitcha batlak refusing and preventing me from going above her telling me it will NOT be going any further and citing that i had copy and pasted private admin info and thats why id been got rid off with no warning? admin info is private and that is understandable, i had released no private info, id written some public info from the admin forum to a sticky not on my laptop so i wouldnt forget or miss inform them as i was new, to be told to users about site problems and golden eggs in a farming game.Aitcha as predicted stated i was miffed because i was not admin but it goes way beyond this.
i proved their treatment of me was personal.I removed mine and my autistic sons accounts for good as i didnt want him exposed to it, I then changed my mind as some long term game friends rang and said make a stand, i created a new name and my sister in law who was visiting did too, i know these will be on the same i.p until she went home and i know they officially have a one username limit per person but not per household, i also know from them that there are many users with multiple names per person and their admin forums state they dont warm and arent bothered as long as a player doesnt cause a problem.
I knew it was personal against me and proved this over a few hours, my sis in law was follow by the admin in rooms she went in that even as admin he almost never goes in, she was on the phone with a friend from the site and they they tested this by going in certain rooms and within minutes he came in and out and followed to the next room they went in.
later yesterday eve i finally braved going in with my new name and it was clear i was me, sis in law almost instantly got a multile user name warning and they knew it wasnt me, they have users with tons of names and allow as long as they dont cause a problem but suddenly go by site rules and pick on my sister in law nd continue at myself.
i summoned by pm carrom the admin and he ignored my requst, i didnt want a public chat argument i just wanted them to leave me alone, he ignored my request and his girlfriend nelly also admin came in and ignored my direct questions instead frosty polite quoting their site rules, carrom came in and things did get narky, i was annnoyed and uptight but not abuse, i requested please answer me properly and he quoted site again, i asked do i have to beg? and he banned me, he also banned my sis in law and another long term user who tried her best to defend me (bless her she was gutted) her name was xxfrommexx and she also had the name traceywales and was a good kind user, my sis in law had spoke to her during the day expressing my fears if i came back, and they did exactley what had been expected proving everything id alleged.The admin carrom shortly before banning my sis in law had the gall to suggest i was obsessed with him..
Nobody seems interested in stopping them or looking into it properly and children are still buying vip for their accounts when they are minors...
totally powerless and exhausted..

To add further news to my complaint, I repeatedly emailed playand win and Aitcha Batlak for a form of contact so i could take my complaint further and she would not give it to me, She said it will not be going any further and that i should just accept and get over it, then finally came up with a reason for my dissmissal citing i had apparbtley copied and pasted private admin information in the main chat rooms and that it was a big no no.When i was made admin i was told what is discussed as admin stays private and i respected that.I had infact not copied and pasted anything, but had post it note on my laptop some written notes from the private admin forum that i could not remeber off by heart as lots of users were having game errors and not getting their quires answered, , and this was only information Aitcha had written for us to make known to news regarding news about golden eggs and game errors and java supported browser help..Despite my accounts i have eg one on the english site and one on their danish site having remained intact, coincidently the other night all my pictures had been removed from my account and all my user information, but i am sure this would put down as error or glitch if i challenged it, and when i was quietly in games minding my business i would suddenly find myself logged out.Yesterday i made the decision to leave the site as they have indirectly (covering their tails) made it very difficult for me to be there and i requested a deletion of mine and my sons account as he is 16 but autistic and does not deserve this kind of treatment and could be exposed to it.My adult daughter remains their but she can look out for herself.I joined in 2007 and as a near on decade long user expected a little better than this and am quite disgusted that they clearly like to be seen to be "a team" but have no regard for their users at all.Julie ...