Planet Fitness
reviews and complaints

Much like others, Planet Fitness duped me into there membership and then started charging my card randomly. In a 5 week period I was charged $30 for a start up fee (I agreed to that), 2 monthly charges, and today charged for a "yearly" fee. When I signed up, I was told the $30 start up fee would cover me for 1 year. Also, shouldn't a yearly fee be charged after a year? I was told at the local Planet Fitness there was nothing I could do about it and if I dropped my membership I would be out the $80 I had already paid for 1 MONTH of membership. Beyond that, it’s impossible to get a hold of the corporate level to talk to anyone. To make it worse, when I walked into the gym they were running a special for $1 sign up. After asking about that, the front desk just answered "bad timing on your part." Thanks...

Livid doesn't even begin to express my feelings tonight. I work two jobs and money doesn't come easy, so when I pay for something I expect to receive those services. Well tonight takes the cake for this black card member...

On several occassions I have gone to tan before working out and have been unable to do so. A few weeks ago I was barged in on by another member who asked if I was tanning - I was standing there nearly naked, what do you think! She promptly went to an employee who knocked of the door and informed me that I needed to get out, that I was using the 5:20 sesion (it was 5:30) and my session was 5:40. I got dressed and left without working out!

Tonights incident is what brings me here... I had my best friend sign me up for the 5:20 tanning session. I get to the gym at 5:15 and let the person checking members in, that I was ready for my session. I gave him my card number and desired amount of time. I go to the booth and its in session - okay, so the person is getting dressed. 15 minutes later at 5:25 the person STILL has not come out of the booth. I look at the time, say a few choice words under my breath and start to pace. The member finally comes out at 5:30 and I go in. I get undressed and stand their naked patiently waiting for the time to come up on the bed. 10 minutes later 1 minute shows up on the timer. I getted dressed and go to let an employee know that they messed up and I need the correct amount of time, when another member goes into MY BOOTH!

At this point I am so highly infuriated that had I talked to the manager about their piss-poor management and general lack of monitoring, I have yet again missed out on another tanning session. I am seriously considering cancelling my membership and just paying the $40.00 to join Gold's Gym. I suppose the old saying is true, you get what you pay for!

~Highly Displeased Black Card Member

My brother in law paid $39 ($29 start-up fee + $10 for the month) so he could work out while he visited. I chose to sign up with him because I was told I could continue the membership at $10 per month when the first month expired . When I inquired about setting up the month-to-month automatic payments, I was then told I'd have to repay the $29 start-up fee to start a membership. And here I thought I had already been a valued member for one month.

Rude Manager. Every time i walk into this gym i notice the upbeat staff behind the counter...than always get a glance of the manager either behind his desk or walking around the gym shrugging and in a bad mood.

I mentioned something to the girl working behind the counter "its a shame you work here with him, doesnt he bring you down?" He always seems so angry when i come in taking the happy environment away.

Worst at furthermore... when walking by the front desk i constantly hear the manager making rude and inapropriate jokes and remarks to his staff. The staff of young gentlemen seem around his age and go along with his jokes, that are vulgar and embarassing, this man seems sad, disturbed, and certainly not acting his age. I would hate to have my daughter around this man especially at a fitness center.

It is a shame this man manages this place because i used to reccomened this particular gym to many friends and family, but now i sway them otherwise.

Beware of hidden fees, and unprofessional customer service! The annual June fee is a good example of hidden costs. Read the fine print!

I really Love going to your facility so when I seen you put a paper for hiring I thought this would be a great job and I seen what they do there so I know I could handle this cause they can't keep up with the essentials there paper towels bottles of spray cleaners, I have had to go the whole way around to the other side to get towels to wipe off machine.
I was a little disappointed when I seen who they hired more young, young people I don't see any older people in your staff is it just for the younger generation.
This why I left Golds gym to much socializing and not enough helping the customers.
I have worked most of my life and I have learned that customer service should come first.
I just feel be fair in your hiring not just the young especially in these hard times.
I mean I am capable of wiping down windows, filling paper towels, emtping garbage, working the computer, wiping down tanning beds etc.
It was very upsetting seeing this I'm not sure I will keep up my membership.

I've been a member of planet fitness for five years. And have never had a problem. I have no complaints about the club. If you follow the simple rules and terms that you sign for in the first place there shouldn't be an issue. Billing is easy, it's drafted the 17 of each month( keep money in there), change your billing if you get a new card by the 10 of the month ( which is the members responsibility and states so on the agreement. If your draft doesn't go through there's a 10.00 service fee, and thats cheap compared to gyms like golds. There's an annual fee once a year. It also states monthly drafts aren't based on usage and you need to give thirty days notice for cx with a certified letter or come in and sign a cx form. I just don't get how anyone could
have such problems if they read what they sign... All that i am saying is it's a cheap gym. It's simple and basic and if you want more training and better equiptment you have to shell out
the money and find a health club that offers what you need. Cancel your membership and move on.

They insisted I pay my contract ahead of time in fill!,. I did this and now for the last 2 months they have been debiting my account. The amounts don't even make sense, they keep on changing the amount as I have had to block them via my bank...

I cant get hold of anyone who can help me with this and refund my money, their contract procedures are a joke... Legally I can literally take them to the cleaners and am strongly considering it.

I wish that we could all stand together and force them to fire the monkey that is obviously in charge of their admin departments.. They * money from you, they refused to amend my contract when I payed up front, and just as I feared they are now able to debit my account whenever the please.

This is scary, I can believe nothing has been done about this yet..

The gym was a supermarket before. After opening the sink area had outlets nearby which we used for haridryers and putting on our makeup as the lighting is much better in that part of the gym. They covered over the outlets so now you can only put your make up on here. They only reason we use this area is because the lighting is better. The power outages started if more than two people dry their hair at the same time. several times it was days before we could dry our hair. Instead of fixing the problem, they have now covered over all but two outlets. Four people can shower, only two can dry their hair! Instead of encouraging people to come, it hampers going in the morning. THe area is also not getting cleaned as well. If you go after work there are times when you have to wait for machines. Keep the free bagels once a month a give us some electric! THe place is a joke, nobody can help you. They say they don't know who managers are or how to contact them.

Went to Planet Fitness because of there low cost. What a mistake! I sure am glad that here in Clearwater, Fl. there are alot of BETTER places.

The equipment is low end and the staff is even lower. When they could not put my membership dues thru it was always my fault or the banks.

Yet every month I would prove to them that the money was there and gave them the number of the bank to verify everything, but of course they wouldn't. Then on top of all this they want to charge you a late fee!

The staff there are nothing but clerks that are of no help at all on anything.

All I can say is every time something goes wrong it is always your fault and they want to charge you a fee. Now I know why they can charge $10.00 per month. If you don't mind dealing with a bunch of kids at the front desk that don't have a clue! go ahead, as for me NO THANKS!

Once your in your in I swear its like being in a mofia or something! After telling them that I wanted to cancel my membership due to non-agreeable pymts being taken out, I canceled my debit card and ordered a new one to ensure no more charges would be taken out of my account. But little did I know they were "professional hackers"! Because somehow they got my new card information, I didn't give it to them and I don't use my card online just to make sure that no one can get my information. Well it didn't work. These people are thieves! And don't even try corporate because "they have no information for your billing". These people have found some type of loop hole in scamming people and getting away with it. Have you read some of these complaints, omg! How are they still in buisness? This makes no sense! I have a feeling this is only the beginning for me but I am not one to take it laying down, I will go to the police to file a report as well as channel 9 news. If your with me you can sign my petition on the blog on my website: [protected]@myspace.com. Thank you!

To whom it may concern:
I bought over a contract of a lady which expires in 2011, I did this at the Planet Fitness branch at Douglasedale branch, Johannesburg, Gauteng South Africa. (I paid transfer costs of about R300)
The in 2008 they started deducting money from my account, which I did not give permission for them to do, I went to see the Branch, after 3 months still I get no feedback, I go back make a scene, see the branch manager, the money is paid back into my account.
Then after a few months in 2009 the same thing happens and I go through the same trouble and I received some payments back, I do understand that I need to pay a small yearly fee.
Now a few months in a row the same thing is happening again.
Can someone please sort out this issue once and for all and pay the money back into My Account.
TODAY!

Regards

I used to go to Planet Fitness 4 to 6 times a week. I have been a regular member for about a year. The New Years brought on way too many new members. You have to wait on every piece of equipment now and some of the equipment that there is only one of... are broken. Planet Fitness has no way to submit complaints online. This company should be aware that the Williamsport Franchise has over booked new members by at least 40% and that I'm sure there are zoning laws or local ordinances about too many people being in this gym at the same time.

On the 25th of Sep 2008 I accompanied my boyfriend to the Planet Fitness branch in Claremont in order for him to cancel his contract. He was asked to submit his request in writing which he then did, and handed to the person at the desk who assured him that it would be dealt with. Two months later – PF is still debiting his account.

On Saturday 8 Nov when we went to PF Claremont to inquire about why PF are still taking money out of his account the employee at the front desk handed us over to a male employee who upon questioning identified himself as the branch manager. His attitude left much to be desired from the very beginning, talking to us in a very impatient tone like we were wasting his time and interrogating us about whom the cancellation letter had been handed to and when it had been done.

Annoyed by his rude behaviour I asked for his name (Apparently they do not wear name badges at this branch) to which he replied Peter. I then asked for his last name, to which he replied “Parker”. When I laughed at him and told him that Peter Parker was Spiderman his tone became very aggressive and he insisted that his name was indeed Peter Parker. My boyfriend then wrote another letter to cancel his gym subscription, and “Peter Parker” signed it as proof of receipt on behalf of PF. My boyfriend included HIS contact details and NAME. AT NO TIME DID I GIVE THEM ANY OF MY OWN PERSONAL DETAILS!

This morning (10 Nov 08) I called the branch manager at Claremont branch (Grant) to find out if there was indeed a Peter Parker working there, he confirmed my suspicion that there was no one by that name employed at his branch. I then related the incident to him, giving him a description of the employee as well as the name of another employee that had been watching the incident. He then proceeded to try and SELL me a contract before promising to get back to me. I then gave him MY contact details. A minute later I received a call from PETER PARKER who assured me that the issue had been sent to Admin. When I questioned him as to why the manager didn’t know who he was, he spun me story about being from PF Head Office, and that he was simply “filling in” at this branch. Clearly his manager had given him my contact details and was helping him cover up his LIES!

I then called PF head office and was told that they have no one by that name working there. I was also told that no one from HO would be working in a branch on a Saturday as this is not standard operating procedure.

What is going to happen with membership fees that continue to be fraudulently taken out of my boyfriends account? What is going to happen to Spiderman when we eventually find out his real name? Is Planet Fitness going to deal with him or continue to let him treat clients the way currently is? Because clearly his manager at the branch has no intention of taking disciplinary action against him.

I guess this complaint is less serious, but it is still annoying. Planet Fitness does a marvelous business in January due no doubt to customers New Years resolutions, and aggressive advertising of end of year special rates. Planet fitness advertises bagels on the second Tuesday of the month. Planet fitness fails to order enough bagels and runs out of bagels due to the increased business. Wouldn't it seem right to stop advertising this perk or send out for more bagels.

In August, Planet Fitness tried to charge me $10 for my monthly membership dues. However, because I recently received a replacement credit card, the transaction returned 'invalid'. Thus, they didn't receive payment in August. And, they were charged a $10 invalid account fee.

Planet Fitness did not attempt to contact me for a new card number. They didn't call me- they said they wrote down the wrong number? They didn't mail me a letter- they say mailing letters is a waste of money. And they didn't cancel my membership- they kept trying to run the same credit card number for the next 5 months!

During the 5 months they were unable to charge my account, I continued to use their gym. No one ever stopped me at the front door and alerted me of this problem. At this gym, you have to tell them your member ID number before entering- no one ever told me they needed a new credit card number.

At the end of the 5 months they told me I had a $10 balance and that they needed my new card number. I gave them the new number and they charged me $50 for the past 5 months plus an additional $60 for the invalid account fees!

I called the owner. I told him I didn't know they needed a new account number and I didn't feel responsible for the $60. I explained that I was using their gym the whole time and nobody told me they were having an issue with my account.

The owner agreed to reimburse me $30. He said he'd only pay for half of the invalid account fees. He said it was half their fault for not telling me, and half my fault for not noticing the $10 being subtracted from my checking.

I explained that I have a joint account. I explained that there are no notifications from the bank when a company is unsuccessfully trying to use an old card. I explained that he was notified every month when the card wasn't working..he wasn't receiving funds...AND he was being assessed fees.

I explained to him that while Planet Fitness knew there was a problem, I was never notified. And I believe that any consumer is going to wanna be contacted IMMEDIATELY if there's ever an issue with their credit card or checking. This is very serious, and Planet Fitness just kept running the card while not making any efforts to notify me- even when I was entering and exiting their gym.

Despite this, the owner maintained that it was just as much my fault as it was Planet Fitness's. So I told him i was going to file a claim with my bank.

The owner said if I filed a claim that he would cancel my membership. He also said he would not even reimburse me $30. Of course, he MAILED me a cancellation letter!

I hope that if you're still reading this that you will not give this owner your credit card number. This owner owns both the Plano and Dallas locations. He's obviously not going to take full responsibility when his staff mishandles your account.