Planet Fitness
reviews and complaints

Mt home fitness center, 1020 N 54th St, Chandler, AZ 85226, has a problem with the ESPN channel downstairs. The picture doesn't have the same audio.It' like the picture has ESPN and the audio is ESPN2. I have requested many time to fix the problem but the desk people tell me it is controlled by corporate and they (corp) doesn't pay any attention. I suggest fixing the problem or turn the tv off. It's very frustrating.

At about 6pm on July 25th, 2018, I decided to go to the Planet Fitness located in the Bloomsburg Columbia mall in Buckhorn PA. This is an establishment I frequent about every day of the week, and never before have a felt judged, unwelcome, or unwanted in this "judgement free zone" until I came into contact with the ever so unpleasant employee who calls herself "Kai". "Kai" did not great me as a walked through the door and instead stared me down from head to toe making me feel extreamly uncomfortable and self conscious. I was wearing Leggings and a tank top, which could be seen as "asking for it" at a regular gym however I did not think anything of the outfit when going to my safe space that is planet fitness. Later I asked for a towel (unbeknownst to me hand towels that I had seen many people using are not allowed to be handed out...apparently) "Kai" responded by first raising her voice and saying, "we're not allowed to hand those out!"I was shocked by this display and timidly, responded, "Oh, I'm sorry thank you." She again stared me down from head to toe (again extremely uncomfortable process) and then sarcastically said, "yeah so sorry" I accepted this a went to the locker room, I walked out after changing and found "Kai" talking about me to the other employees there. I am appalled that someone so condescending, rude, and judgmental would be allowed to work at planet fitness the, "judgement free zone" more so I am upset that she was allowed to conduct herself in such mean way at a place that I previously have enjoyed going to.

Jan of last year I went into the place, cancelled my plan. I was a fulltime student with a fulltime job. I gave the gentleman my information, he added something to my account and said it was closed and I didn't need anything. Today I found out I've ve been charged the last year & 7 months and the manager says no to a refund on something I've not used since May of 2016. That's $412! I will never use or recommend this place again.

I have been trying to leave planet fitness, they wont let me out of the contract . I have tried multiple times. I have gone to the center & called they say it hasn't been paid but my bank statements say otherwise. Now they say that I owe them money!How when they have been paid from my bank account & I have the bank statements to prove it! Planet Fitness has hit my bank account more than once a month, when it is only supposed to hit my account 1x & 1x only a month. This is ridiculous! Planet Fitness is scamming big time! They claim no contract ... That's crap ! They had me sign a contract & they claimed that I could leave at anytime & a bunch of other stuff to make it sound good!
That has turned out to be one huge load of caca ! I am so tired of dealing with this. I want out of the contract & for Planet Fitness to stop hitting my bank account multiple times a month & then lying through their teeth claiming that I haven't been paying & owe them a butt load of money when I have bank statements that prove otherwise!

My name is Kecia and I had come into the Urbandale planet fitness because I wanted to get started at the gym. So everything's fine I come into the location to get my membership. I start talking to this guy in a black shirt, named Matt and we sat down at the table to go over memberships. Starting off I could already tell this was not a gentleman, he was speeding through the memberships so fast I couldn't even understand half of what he said. Second I kept trying to understand it more by asking questions and he kept getting a tone I could tell he was annoyed of me. I felt embarrased and appalled. Third the disrespect that this guy gives off is insane. The more I try understanding him the more angry he was getting and his face was getting super red, he was not being respectful at all and he was making me feel like he doesn't want me to even sign up here. I ended up picking the membership I wanted and I got the black card because there is no way I will ever step foot in this planet fitness again. I will go to another location, but that sucks because this Urbandale has a very nice facility and I was really excited to try it out! But no this guy has ruined it for me the disrespect was out of control and I don't ever wanna deal with this again. I didn't even want to complain cause that's not like me. But when I get pushed to a point I need to say something to someone so I don't feel like I'm going crazy. Thank your for listening to me. If ur respectful to me I'll be respectful to you but that's not the way it went down.

other day there were some issues with my account that had been brought to my attention. The mod Insisted on canceling my account since I didnt plan to make a payment without consulting my bank first, considering the fact that the payments come out directly every month.I'm on my way to cancel my membership, pfit lost a potential life long customer for a mere 40$

The Planet Fitness located at 25 Broadway, New York, NY 10004 definitely has a mold problem. The smell of mold is most prominent on the lowest level near the locker rooms. Women's locker room showers have mold and do not drain properly. It also seems as though the floors on the gym floors were ever cleaned. It is a shame that it is at such an attractive location, right by Wall St, yet has such a poor maintained facility.

I am Deaf. I had my Truck Broken into at Planet Fitness in Richmond California, their Parking lot. Manager Earvin Romero did nothing to help me out. Today I was Working out at Planet Fitness Richmond. This Trouble Maker asked me how many more sets I had left on arm Equimpment. I told Him three. This Customer kept running his mouth, trying to force me to get off the arm Equimpment. I told him that I was Deaf, did not understand what he was saying. This Trouble maker went to Front Desk to complaint to Manager Earvin Romero. This manager came to me with that Troublemaker, I did not understand what Earvin Romero was saying to me. He refused to write. After repeatly asking this Manager to write what he was saying, he finally wrote that he wanted me to come to front Desk. He cancel my membership. Based on the reason that I would not leave my arm equimpment for this Trouble maker. Earvin Romero really insulted me as a Elder Deaf Person that need my work out. I even gave up my long standing membership at a great deal to attend 24 hour Fitness. Now, I can no longer go back to my great deal at 24 hour fitness. And I cannot attend Planet fitness. This Manger Earvin Romero has taken this Personal. He seem like a Bully. There was no reason for him to cancell my membership. I did not even understand the rule he was explaining to me about the arm equimp I was using. I really think it was Silly for him to cancel my membership because of the Complaint from this troublemaker and the Fact that I did not understand the Rule this manager was mouthing out to me.

A few days back, somebody broke into my locker (which was locked) inside the men's locker room, stole my wallet and illegally swiped my credit cards for more than $1800. It seems that somebody had been following me for a while and was able to sneak into my combination lock code and get into my locker !

I officially lodged a complaint at the Planet Fitness and also filed a police complaint at the local station. I did not want to press charges but I wanted the manager to talk to me and assure me that he would take necessary actions to prevent such acts in the future. It has been more than a week and nobody from Planet Fitness has contacted me even after multiple calls from my end. I am extremely disappointed with such ignorant behavior from the staff and feel unsafe going there again.

Exact Location: Planet Fitness, 3122 S McClintock Dr, Tempe, AZ 85282

This girl was staring at my tattoos, and i felt as if i was being discriminated for my tattoos. I felt as if i was being judged, and i already suffer with self-image issues. This girl does not make me feel comfortable in anyways and I feel attacked as I go into the gym. This issue needs to be resolved. As a planet fitness employee, you should be nice and have better communication skills instead of being rude.

Horrifying Company AKA: Planet Fitness. Do Your Homework! This is by far one of the worst companies to ever deal with. AKA: Planet Fitness. Somehow their polies and procedures have gone unchecked however, their one-sided me first attitude to consumers is appalling. Management Never Responses to concerns. Chose any gym but Plant Fitness if you want to support a company with morals these guys simple don't have. The Coachella CA location is horrifying.

June 20, 2018

I went to the gym today with my sister and son. We go to this gym at least 3 times a week and we love it their. The employees are helpful and always willing to help. Well today I had a racist incident. I signed the log sheet for the hyrdomassage and asked for two coins need for the massage chair. No problem. The nice ladies at the desk said ok and we proceed to the hydromassage and massage chair rooms. Well the hydro massage chair (people...all white memebers had just finish with chair 3 and 4 and chair 1 had an older man about to finish with his hydromassage whom she accidentally cut off his chair by mistake and had to restart)

My sister went to ask the ladies to start the hydromassage chairs and while this was going on another woman asked for the 2nd hydomassage chair..oh let me mention this lady was black just like my family and I and Brandi thought we were all together. I guess too many blacks in one place.

Brandi (Plant Fitness Employee)comes in and the first thing she says to me is, "Are you a black card member?" I asked her why would you ask me that? I guess because I am black and Im not supposed to be back their using their equipment. I told her I was offened by the question and the fact I asked her to do her job. Once we were done, I went to give back the 2 coins we did not use for the massage chairs to another employee because I was too upset to stay, I asked him to let Brandi know that not all black people are related. He tried to explain (of course he tried he was white) But I told him don't worry about it as I was walking away and Brandi had the nerve to say, " She is not going to listen". Last time I check I was the customer paying her salary. She never said, " I'm sorry if I offended you". And I told her she offended me. I guess at Planet Fitness(in Phenix City, Al) white is write.

I really need to talk to someone about the rude and bad treatment I had at 2 of the locations for some reason my annual fee didn't go through so when I went to the gym recently they didn't let me in and I haven't been going to the gym for a month now when I called to resolve my problem the person who I talked to was really rude and where the gym where I was too they were really rude so I was kind of wondering if I could just get my money back because I honestly don't want to be a part of your gym anymore because you guys have really really rude employees I already called and complained to the gyms and honestly all they said was that they were going to talk to their employees but I feel like that's not enough from the treatment I was given I feel like somebody should have at least called me and talk to me over my situation

I've been trying to cancel my membership with Planet Fitness since last month. Before my new billing even started I tried cancelling, I was told come in person I went to the one by where I live now to cancel they told me I had to go to the one I registered at to cancel, I don't live anywhere close to that one, I sent In a written verification that I wanted to cancel but they still continue to say they didn't receive my written verification and can't cancel my memebership or stop the billing company from trying to take a payment when I know that they can. I shouldn't be held responsible for no payment when I did what I was supposed to do to not have a payment at all. I never had an issue with planet fitness until now. You all need to disregard the policy of someone not being able to cancel their memebership with you unless it's in person and at the location you signed up under or at least make it known when a person is signing up to become a memeber.

Hi am from Porterville ca and I have a very serious complaint, from planet fitness in Porterville. Back in September 2017 I was fostering a 15yr old girl she wanted to join the gym so i got her a membership using my debit well Fargo card. This girl left our home in bad terms in February 2018, so I canceled the membership in March, which I paid the cancellation fee I sign the paperwork for the cancellation. Just today I was looking at my bank account and notice that planet Fitness had charged my for services that I didn't sign for. I called them regarding that charge it just happened that the same girl goes back to the gym, and they just used my card for her. Now my complaint is how can they let this go through without my my consent they said that they asked her if it was on the same card she said yes and they did it. I am very disappointed and angry with the fact that how could they just let a minor ok the charge if it was not even the same name on the card or asked for an ID nor signature, after the account had been closed since March 2018 and all they can say is sorry for the inconvenience that they but my money back in 8 to 10 day, I think that is very poor professionalism of them and I don't get nothing in return for the inconvenience I would like if you can please look into to it and can figure out what happened, if perhaps they need to be trained they can't be doing that to people I trusted them with my card and come to figure they keep the card information that does not sound right I am so upset about the situation.
Can you please get back with me as to how to have them clear my card information and get my money back quick.

Thanks in advance
Leticia Sanchez

I have been dealing with a female manager of the Augusta maine planet fitness for a while. Her comments about me to others have caused me to leave. I have contacted the local attorney general's office and notified them of the destination i have been dealing with i have plenty of evidence o have pictures and voice clips of this manager comments negative and sexual. She has even moved on to commenting on my posts of my diets on Facebook and its causing me tp finally omce again stay up till midnight and think about this.

My husband is member and hasn't been to a facility in over a year. The yearly fee was sent to my bank account without notice on 6/1/18. This caused an overdraft fee of $30. I called the facility that charged my account and was informed that they do not send out notice of additional charges, but they are posted in the facilities as a reminder. I was also advised to have the yearly fee in the account within 24 hours so that I would get a refund for the $30 NSF I was charged. Funds were never taken out of my bank account after this conversation. On 6/7/18 my Credit Card was charged $51.63 without my authorization or notification from Planet Fitness. This is a UDAAP Violation and against the FDCPA. I called the facility on 6/12/18 after noticing the unauthorized charge on my Credit Card. I spoke with the Store Assistant Manager who told me she wasn't sure why they don't notify their members of the charges before they send them out and that they shouldn't have gone through the Credit Card 6 days later if we made the funds available for the yearly fee. I am now waiting for a call by the District Manager or whomever is above the lady I spoke with on 6/12/18. I have filed a complaint with Planet Fitness as well.

I have a membership with Planet fitness and I have spoken to a few unhelpful call centre agents. I currently am unemployed and I am looking for work, and due to me not working I am unable to pay for my membership. I have asked the call centre if they cannot put a hold on my account so that the amount outstanding does not keep increasing and then I am left with a bill of thousands that I am unable to pay back but they say there is nothing they can do. I am currently under debt review and trying to pay what I can but I am not getting any help from Planet Fitness. I don't see how there is nothing they can do to assist me. I am just asking for assistance so that I can pay this up or cancel the membership and I will pay what I owe as it stands.

I find it ridiculous that they cannot assist and they don't really care when you speak to them. All they keep saying is I am sorry there is nothing we can do, I find this impossible, I feel that they just don't actually care.

I signed up in March for black card membership, says access to all gym locations + facilities.
The last 2 weeks I've went to The Holiday gym & the Spring Hill gym. They scan my card have me sign name& home gym. After work out I ask to use the tanning or Red light they scan my card again no issue, have me go to schedule screen & scan my card on it says sorry can't find member ID. They tell me they can't let me use the facilities I need to go to Tampa & get a new card.
Now they know that I have black card membership when they scan my card it pulls up my picture & they see my bill is paid, so this new appointment thing won't go thru & both gyms tell me that they can't let me use any of the facilities.
I'd understand if I owed money or if the card didn't go thru when i come in but, it does, & they see my membership is for use of all facilities & locations.
If the issue was something I did y'all would be doing your part to get me to be responsible for my part in the contract. For them to not let me use anything cause this new system can't find me, after they just scan my card & clearly see my bill is paid to use the facilities & they still won't let me. I'm supposed to go out of my way to go get a new card, the card works fine. The Holiday staff was acting like I did something wrong even after they seen there was no money owed & they called Tampa. They should have some classes in customer services. Listen I don't want to cancel, I'm not gonna go out of my way to get access to what us offered by my membership when it's their new system that has issues. If I can't have full access to what I'm supposed to have then I'm not gonna pay & I'm not gonna pay to buy out the contract, they can let me out on charge. This is y'all breaking the deal not me. Thanks for your time sorry I really hate to complain this don't make sense. I will be contacting holiday gym about the staff they need trading on how to act.

I would like to bring to your attention a situation that happened at my last visit to your gym. My husband Charles currently has a membership and he also has the buddy plan as well. I came to the gym without Charles on this particular date . Since the weather has broken he prefers to train for his marathon outdoors. When I came to the gym my card was scanned and I proceeded to walk to the treadmills. I was called back and asked who I was and I answered Desiree Walker. The young lady went on to say that the name came up as Charles Walker and I replied that's my husband and what was the problem. She went onto say that I cannot workout unless I purchase a separate membership. I advised her that I thought he had the plan that can have another person come as well. She explained that I would have to come with him. I apologized, as I was never stopped before and told this. I am not complaining about your rules, however I am bothered by the lack of good customer service. The employee clearly saw I was dressed to workout with car keys in hand. I thought she would have let me know the rules for the next time I visit . She chose not to do this . Rather she embarrassed me and pretty much barred me from the gym, even though we have 20 dollars drafted out of our account every month. I think her conduct lacked empathy and it was quite unacceptable. I have not returned to the gym and more than likely may be canceling membership. As an Allstate regional employee I am very familiar with how customer service can impact your business and brand. Hopefully this can be used as a training opportunity. Thanks for your time.

Mrs. Walker