Planet Fitness
reviews and complaints

My name is Cristie Watson. I am a member of planet fitness here in Jacksonville NC.
I am a black card member. (Card # [protected]) I am scheduled to have my 21.99 come out on the 17th of every month. I usually come in on 15 or 16th and pay cash so my card is NOT debited. I have been late before and accepted my mess up. Well, on September 12 we were hit by hurricane Florence. I did not have power from September 12 to September 20th. I had not been to the gym since. I went in on September 28th to square up my account and am advised that I was charged a late fee. When I brought it to Sarah's attention, her response floored me and made me angry at the same time. It will charge as scheduled. I wasn't understanding why I had a late fee even if they drafted it. After she asked me if i changed banks from Bank of America I was done. I opened my account with Marine federal and have made no changes since. I left and I am definately concerned that I was charged a late fee in the midst of a hurricane much less the cold sided employee acting as if I had control of the weather. I would really like to talk to someone so I can resolve this issue. Please call me @ [protected]

Membership canceled due to false reasons and instead related to an injury that occurred not on their property. Okay so on Sept 16th 2018 I was walking to pf in Burlington wi and tripped and ripped my toe open really bad in front of the parking lot they share with many other businesses, mind you I was not actually on their property not that that should matter regardless. So anyways it was dark out and i couldn't see how bad i was hurt so i continued to walk across the parking lot and go under the light in front of the gyms entrance. Once I was under the lighting I could finally see how bad the cut was and within about 60 secs there was a puddle of blood pooled under my foot so I sat down on the sidewalk and started to clean it off and grabbed my first aid supplies I always carry in my backpack and wrapped my toe up to stop the bleeding. Then I contacted a friend to come pick me up because clearly I was in no condition to workout anymore. So while I was sitting quietly waiting for my ride to arrive, mind you it was very late which was normal for me to be there this late but it also meant it was going to take my ride sometime to get there about 30 mins, anyways during that time a couple was leaving and the female had stopped and just stared at me and of course the blood but didnt say anything, then a few mins after they left one of the employees came out and asked if I was okay, of course I explained the entire situation and then she asked how long I had been there, not sure why that mattered but I'm assuming that was added to this report I was later informed about upon my arrival a week later when trying to check into the gym, which lead to them canceling my membership! I was told an incident report was filed along with several other in the past and that's why I was canceled and was given an email address to contact someone with any questions and told I was emailed a form about my cancellation. When I asked for a phone number to contact them I was told they werent taking calls that day, seriously? How unprofessional. So anyways later I checked my email and found the email with the attached form. On the form it says cancellation reason "Lunk" and that the last day I had used the gym was on the 16th and it was canceled the next day and that I did not owe any fees. First of all what is lunk? I'm assuming its referring to that retarded alarm and slang definition they have posted on the wall about dropping weights grunting and judging. For one I have never used any of their weights I only use their elliptical and arc trainer as far as fitness amenities go. Second I am extremely nonjudgmental and open minded besides the fact that i very much keep to myself and barely talk to anyone aside from the staff. Second of all I never even had the chance to check in on the 16th not to mention how can they kick me out for getting hurt but not even on their property and then list a separate reason that is false. Third they still charged me for the month on top of it. And to only give me an email address to contact them how unprofessional. Oh and as far as incident reports go, if there were any how come I was never informed about any of them and I have gone over their rules and policies as well and it makes no sense as to what I could have done wrong for reports to have ever been filed regardless. The worst part is that the gym is like my sanctuary and I have a lot of health issues so it is adamant for me to keep up on my health and fitness and I do not want it deserve to of had my membership canceled. I'm a peaceful person who comes and goes quietly not bothering anyone. Oh and last thing I've been trying to find contact information for someone higher up either in corporate or that particular gym ownership and it's nearly impossible to find any information. This entire situation has been incredibly stressful and full of unpleasant unprofessional bs.

I am very concerned that the Birmingham (Roebuck) Alabama location is discontinuing their weekly 24 hour service. We were informed by in gym signage that on October 15 the location's opened hours will be M-F 5:00 a.m. to 11:00 p.m. We understand that these hours are for this location only. As a consumer, I pay the same monthly service that patrons at other locations, yet the hours are reduced.

Is this practice being implemented based on geographical location, race or socio-economics? Some patrons are stating that the owner does not want to have security. However, security should be at all locations to provide a safe and secure experience for users. Please respond at [protected] or [protected]@gmail.com

Planet fitness is out of control! I moved over 1 year ago from Jackson Mississippi to Slidell La. I canceled my membership in person at this gym. They continue to debit my account 20.00 per month and today 39.00$. I have written to them, emailed them, called them ! I have canceled this membership Over and over yet 180.00 later they are still taking money out of my account! I am going to be forced to close my bank account of 25 years to put an end to this place taking my money. Outrageous!

I was working at Champaign il planet fitness and when the urbana planet fitness called for the general manager and when he would answer the phone he wouldn't answer it correctly and they would be joking around when they r just standing there and it would be in front of the customers and they let me go without giving me anything or saying when i would get paid and they r really unprofessional there even though the 123s r the first thing u have to do

I closed my membership in May 2017, Planet Fitness has fraudulently continued to take my money. I have called, emailed but this company has no backbone so they want answer. Travis Toscano General management for the Martinsville VA area states the ( higher ups ) said no to my refund.
It's not a refund because I never owed them,
This company needs to put back the money THEY TOOK FROM MY ACCOUNT IMMEDIATELY
$399.96 is what planet fitness needs to deposit back in my account.

I had a membership back in 2009 I have not been able to take Advantage of my membership since 2010.Approx: $1800.00
I have previously requested to please cancel my membership.They have been collecting money for over 8 yrs.I believe that if you don't see activity on my membership card that I should not be charged.
Linda Campbell
6524 Amherst Dr.
Ocean Springs, Ms

I was under the impression over the last 4 months that my membership has been cancelled because I called in to cancel it. When I got charged $50 for membership and renewal I called to ask how this happened and the man said because my membership wasn't cancelled. I was told that the lady I spoke with in May should have told me to come in and cancel. So I was then told that because I didn't cancel by the 10th of the month even though they took my money today I was not eligible for a refund. I didn't even know I was still a member and being billed for it. The guy was very rude and said that it does not matter that I wasn't aware and had not used the service, it's in the agreement. So all in all I will never go back to planet fitness and urge others to take their business elsewhere. Horrible experience and horrible company.

I am a PF member have been for a very long time. This crew that's been there for awhile is very lazy! They barely greet the customers as, they are coming/going. They are playing around or just standing around texting on their phones. The locker room / ladies bathroom is HORRIBLE! I have pics of the ladies bathroom toliet paper all on the floor. Bags inside where us women put our personal needs in needed to be changed out! Trash in the locker room needed to be changed out. I do have pics to back up my claim. These employees are bored because, they have no structure there. They are just riding the clock can't wait for their shift to end when it's so much that they could be doing! Wiping downs machines, sweeping, making sure the machines are working properly etc.

In Jan 2018 I walked into my home location of planet fitness at 4166 Buford Hwy in the Plaza Fiesta Plaza in Atlanta, GA 30345. to request a cancellation. The assoc who keyed the cancel confirmed after i signed the digital pad that it was done. 9 months later (today 9/14) I am at dinner for my mothers bday and i am about to pay my $217.00 tab and my card declines. I call the bank and they said that there was a charge for $194.20 from PLANET FITNESS! I called planet fitness to discuss this with the gym manager Dayja. she quickly declined being able to refund this transaction because she didn't see in the system that i cancelled back in January. I asked to speak with someone higher up and instead of reaching out to her regional so she gave me this general email address - [protected]@pfatl.com. I asked her for the number to corporate and she then stated that they didn't have a number and that this email address was the only way. I didn't believe her so i did my own research. I google searched for it and found the number, which was 1-844-880-7180. I called and spoke with someone named Rosalina whom confirmed that the email address that ... gave me was not an email address that would reach any escalation group or mnger. She apologized and sent an email and she stated that someone will be in contact with me shortly. After an hour I called my bank to see what they could do. They couldn't submit for a chargeback unless planet fitness confirmed the refund. So, we called again to speak with Dayja. She stated that she was speaking with her regional manager Charlotte the moment. We stayed on hold while they did their investigation. When she came back on the line, she declined again. She then stated that the Charlotte will contact me. And she did, from a blocked number. She too declined again unless i could pull up an email from January that came from them that proved i cancelled at the gym. And of course i wasn't able to locate this. It was JANUARY. I had never feel so robbed. Dayja and Charlotte both had lack of concern to help me or work with me without this proof of cancel. Its not my fault that thee associate back in January didnt complete out my cancellation. Thats doesnt mean that I am wrong or lying. I was so embarrassed at my mothers dinner.

My name isSarah Mahair. I was an employee until today. This place was absolutely horrible. I'm deaf and have made this incredibly clear to the regional and general manager on an almost daily basis. Ultimately my handicap was ignored and used against me. The "verbal" contract I never heard or was made aware of until after my first paycheck is unfair and that's just a small fraction of my grievances; you also should be aware that the certificate training for tanning bed operations is nothing the protocol is the manager signs you up gives you the answers and have you insert them. That's absurdly illegal. My email address is s.[protected]@live.com and my phone number is6032685345. I plan to report these examples and everything to the proper places but I want proof that I tried to reach out.

At first, my experience at the N. Sardis Road, Charlotte, NC fitness center was good. Then they changed staff and began implementing strict new rules about scanning in as one enters. One used to be able to scan their own card if the staff was occupied or undermanned. No longer. Now one has to wait until a staff member is available to scan them in. No thank you. Found a fantastic fitness center only 1/2 mile away that issues key cards to members that allows them to scan themselves in 24 hours per day, 7 days per week, 365 days per year, whether there is staff present or not. Absolutely fantastic. Good bye Planet Fitness!

I went into the PLANET FITNESS in Irondequoit NY today to get my money refunded for the annual fee that they took from my account 2 days ago.
I stopped going to this gym because I moved it was no longer convenient. I stopped going like 6 mos ago. but was unable to get the fees to stop as I was told I had to go in when the manager was on duty to cancel.
I went in today and said- I am not asking for fees for the last 6 months- monthly fees I only want the annual fee you took without notifying me.
The 2 employees said - no you are not getting any money back for anything. Told me I could wait around for the manager - same story. All 3 were rude and could care less about good customer service and doing the right thing.
I plan to fight tooth and nail with this company to get my 39$ back. It is the principal of the thing. They are not going to take advantage of me - I will dispute it with my bank.

I canceled my account on August 17. I fought with them for my money back they told me I could cancel but not got refunded for the month so I did. Well they just took 80$ out of my account today I called and the rude disrespectful district manager of the store kept telling me no one ever told me I could cancel over the phone. Instead of helping me she kept telling me that what happened in August never happened. Now my car insurance lapses because of this crooked branch. And now I can't get ahold of anyone higher up than her

Afternoon..my ne is Thabang Moatshe..I had a gym contract with planet fitness gym in Menlyn..as things stands I don't want to pay it reason being that one of their consultant falsely advertised the product, as a result it was not catering my need of wanting to gym, and when I called the head office wanting to cancel, they just told me I must pay the whole contract amount which to me is a bit unfair..The dispute I hav is that their consultant told me that with the amount I'm paying I'll be able to start in the gym from 8:00am till 15:00pm which is not stated on the contract is only a mouth say, which was a reason for me to agree because it catered for my work hours, only to find out the day I went to the gym to enter at 8:00am was told I must start at 11:30 which by then I must be at work..if I was told at the beginning I wouldn't sign up for it because it collides with my work schedule..Can I please get help regarding this matter..

I took a gym contract for 1 year that was communicated to me that's its a 1 year contract. took the gym membership somewhere around March 2015 so this contract was suppose to end in march or April 2016, to day I get a massage from the attorneys of Planet fitness saying I owe R3 238.84, to surprise planet fitness was still billing me even after 2016, they say it was an auto renewal contract, I am disputing that because I was not informed of that clause and I find that very misleading .

The Tv channels were changed Monday 8/27/18. We have mostly retired people here during the morning. So many people walk by the last tv to look at the stock prices. The channel was CNBC. Now there is nothing on the tv's to give you the news or anything unless you want to watch CNN. The people up front said all were changed by corporate. Does that mean you don't want people to see how good the economy is doing and only get negative shows only?

Hi my name is Alexandria I go to the planet fitness in Lynwood I've been to allot of planet fitness with friends and family and this planet fitness is the worse I've been to. They have the air conditioning on so high to the point employees have to wear sweaters, I came into the lockroom to change as I was changing I was noticing the steam coming from my shoulders I was so surprised I had to record it. I have gotten sick so many times because of this problem. People have asked the employees to turn down the air conditioning and they just ignore the people. I've came in on a Saturday and asked one of the employees to turn it down and he said I'll see what I can do but I don't think I can I told the employee no u can turn it down because another employee did it last time and he just walked away from me. Ive been in customer service over 10yrs and that's not how ur supposed to talk to a client or customer he was really rude and didn't help me at all. Please look into this because this is crazy it's way to cold in here. Thank you so much

Hello, my name is Lexi George i am a 17 year old girl in London, Ontario. I was at the gym tonight at around 11pm, as i was doing my circuits i noticed a man staring at me and pacing back and forth so i proceeded on and ignored him after 20 minutes had gone by he was still watching me and it was very clear he was not working out so i got up to leave and he followed me. i was so scared and i went to the front desk and told them and they laughed and was smiled and said ya ill talk to him in the tone as if he didn't really care and did nothing and i am very upset how they handled it. He did not talk to the man he just was talking and laughing with the other co workers this situation could have been worse. Human trafficing in London is getting bigger, a lot of women have gone missing over the years and me being only 17 and alone i was very scared i thought going to the front desk it would help and maybe they'd even offer to walk me to my car but no there to busy talking to each other to give to [censored]s about the customers. i am very upset and disappointed with how it was dealt with and something needs to be done i should feel safe going to the gym and i should be able to go alone.

I have been a black card member for 2 years. For the passed 5-6 months the handicap shower nozzle has been broken and has yet to be fixed. Also the scale was removed from the locker room. It was explained that it fosters negative body images. I am a grown "paying" member and would like the option to weigh myself at my fitness facility. Maybe you could survey your members and find out who would appreciate scales. I hope this receives prompt attention.