Pizza Hut
reviews and complaints

I am not normally a complainer however this is the second time within a month that I am truest disappointed in Pizza Hut. Last month we ordered pizza, nothing special cheese on one pepperoni on the other. The crust was absolutely disgusting. I get a better crust at our local grocery store. Ok I didn't complain then, $40 later... figuring it was a one time thing. Well tonight same thing $40 later and the crust is nasty. Did you change it? Because that's really the reason why we go to Pizza Hut. We don't go all the time because it's expensive. ... so when we do and it's the same as last time it's a huge disappointment. It's the catskill ny location, my ticket number is #0064 at 5:37pm on 4/26/19. I will never go back again but hopefully you can figure this out for other families that are being disappointed as well.

On several occasions I have been unable to place my order on line. The screen locks on the opening page. I have used my computer, my ipad, my phone, and my office computer. At first I was thinking it was the devise that I was using.
I would rather order on line than to call in. Also if I order on line I receive points and calling in I am not able to receive these points.

My spouse, daughter, and I went to Pizza Hut a couple of days ago. We got the bill, my husband paid, by credit card, then we left the restaurant. I realized that there was a survey on the back of the receipt once we got home. I went to the website to take the survey and was asked to put in a code that would be at the bottom of my receipt. I tried every number on my receipt, using no spaces as the directions stated, but NONE worked. Then I realized that the "bill" we had received was made like a receipt but that is not what we got back, and maybe the number was on that. Then I also noticed that the bottom of our receipt had not been torn straight and looked short. I don't know if the number was there but, either way, we were NEVER given the number to enter the survey, much less get the $10 off $20 purchase it advertised! I am very upset by this and was even more upset when, not only did I have to do a search to find out where to complain, but I then found that there have been many complaints about this! I love Pizza Hut pizza but after some things that I have witnessed, heard, and been through, this could be enough for me to find another pizza chain or use a local pizza place!

I recently submitted a complaint about an order I made and overcooked pizza. I received an email response the next day stating I would be contacted within 3 business days by my local pizza unfortunately that did not happen. It took 10 days for the store manager to contact me. The customer service it just poor. I was asked what can be done to make things right and I replied with "why did it take 10 days to receive a response" and was given a bunch of excuses. The management team is incompetent and directly reflects your brand. The problem was not resolved because I do not wish to visit that store again. What other actions can be taken at this point?

On 4/20/19 I had a pizza and cinnamon bus delivered. My delivery person was the rudiest person I have ever had in all my years of having pizza delivered. She called and left a very rude message. I went outside and found her at the house next door. When I was finally able to get her attention, she complained that the houses did not have numbers on them. I pointed out that all the houses have numbers on them. At that point, she continued to argue with me about everything. I had to ask repeatedly for my order. She pretty much threw my pizza and cinnamon rolls at me. No receipt was given to me. I told her that I hoped her night got better and all she did was grunt at me. She speeded off down the street.
Rudiest woman I have ever met.
I seriously doubt I will ever order anything else from you.
This was around 8pm on 4/20 I did not get her name.

Jean cooper

I placed an order online waited 30 minutes for the man at the register to tell me that my order is not ready. Not only is it not ready but it hasn't been fixed nor placed in the oven. When I told him it should've been ready by 11:50. He ignored me and continued to fuss at the lady making pizzas telling her she needs to pick it up. All I could hear is her in the back saying Little Ceasar hiring. Why have an online website to take orders if you're not going to Honor them.

I ordered my pizza by phone 3 weeks ago at a greensboro, nc location near elmsley dr, and was told it would be 45 minutes for pick up. I arrived around 50 minutes later to be told my pizza was not ready... And I would need to wait another 45 minutes! A very unprofessional lady is mumbling and grumbling in the background and offers me a soda. I tell her I do not drink soda. She then tells the cashier to just give me my money back! I tell her I want my pizza.. Why should I have to wait another 45 minutes when I have already paid and know for a fact pizzas take only 15 minutes to bake! I then ask this unprofessional person if she is the manager...3 times she does not answer me, so I move closer to her, knock the little monitor over trying to lean in so she can hear me, she then tells a coworker to get my license number! He follows me to my car... Then proceeds to violate my privacy by taking photos of me and my car. I did not damage any equipment, nor did I touch anyone... Yet I have to leave without my money, or a pizza... The worst service ever! Never ever again!

Hello hi you doin I'm writing this to let you all know I have a handicap son an I made a order yesterday an no one never brought me my order. The pizza Hut on 28th Broadway Louisville Ky. They are rude keep hanging up on me an my son has been hungry for 2 dayz because of Pizza Hut. I don't understand how they treat us as customers an I really don't get it

Visited 13th April 2019
Well Janet and I decided to take the kids out last night for pizza. We went to pizza hut on 9mile rd. Well that was a big mistake !
After sitting down in a booth big enough for 6 We moved as it was like 30 degrees in that spot. So it was not any better in other side, but stayed put . After the waitress came over and explained the specials we ordered . Waitress wrote our order on a paper towel. janet went to salad bar to get her salad and after comming back to table she noticed the lettuce was brown, broccoli was dirty . I would not let her eat it. I started to notice the place was nasty. Dirt on tables. Gum on window sills 6"from where we lean back . Mold on chairs and light fixtures. Ceiling falling down . And vents that have never been cleaned . It was disgusting. Kids got something out of the 50cent gumball machine and it was so nasty . It was melted . We brought the issues to the waitress and she said the salad is premade in a bag sometimes it's bad . We decided to leave . She said "Ok your choice . If so I need to cancel your pizza". And walked away . REALLY! so we left ... and went to chili's. Such a great move. This place is really nasty. I have eaten there before but it was never like this ..it's been a while since I've been there and will NEVER GO BACK! See pics below.

Placed order on line for carry out tried delivery first was told no delivery would be available today so i placed order on line for carry out was given pick up time for 8:05 arrived at store at 8:12 to pick up my order and was told i had another 45 mins wait tinw because they was on a hour and half cook time so i remained at the store until 9:07 with my order very unlikely I would be returning to this location its always a problem here at this store pick up or delivery it was employees sitting around on their phones playing wslking in and out the store several times while the store was very busy it was a lot of people in the store at this time veru unprofessional here

Yesterday on 10.04.2019
I visited with my family to mall of emirates food court I ordered 1 pizza and 1 Hershey cookies
While taking my order from counter I forgot to take cookies which I already paid for also I dint got reminder pager so that I will remind about my food.
I finished my pizza and left for home, when I remind about my cookies I called to customer care if they can arrange home delivery for cookies I was ready to pay delivery charges.
Customer care executive said he will arrange delivery in 20-25 min., he took my address and number,
But neither had he arrange any delivery nor anyone take any action to take care about this.
I got call from your customer care executive with false information that he already sent delivery.
I dint got any delivery or my cookies for which I already paid for
This was worst experience I feel from pizza hut.
If you are not able to send my paid food then simply reject or refuse to send
So that at least I will get it myself or send somebody to collect it
But at least not make any fake promises like this to make fool for others that pizza hut is cares for customers
You don't have any right to make false information/ or promises to customers
I kindly suggest you to respect your customers and their time.

Regards
Zahed khan
[protected]

I went to the Ponderay Pizza Hut today, April 9, 2019. I had the absolute worst service. There were an employee on their cell and a friend of his visiting with him. I waited a while but then seated myself. I ordered cheese bread sticks and one trip salad bar. The salad bar only had a few things that looked edible. The onions were old and dried out. The cucumber were frozen and slimy. The broccoli was dried out and rubbery. The cottage cheese was dried out. Only thing that I could see was any good was lettuce!

Night time manager, Nicole was rude, looked jacked up on something. I noticed she dropped a small white tied bag. She hurried and put it under her shoe and changed the subject. Asking the same question again. "Did you enjoy your food?" I said "yes it was delicious thank you." she said" that's because I made it" I paid for my meal and went home. I think she needs to be talked to about how to talk to customers politely and I feel like she should be drug tested.

Regarding the mentioned above, I have had a dinner with my daught at 1840 at the mentioned venue. During that time, I had ordered a half pieces of roasted chicken as see invoice attached. Until 1800, I didn't seen chicken on our table, so I was tracing our order with one of waitress that asked me to be waiting in 10 minutes more. After that, I haven't still seen the chicken on our table. Subsequently, I was keeping track of order's progress with another waitress that asked me to be waiting in 6 minutes more. It's so pity to see the chicken on table after 6 minutes, so Mr Lam, the restaurant manager, explained with us about that due to ORDER MISSING originally. The roasted chicken cames to our tables at 1824 finally. I felt so unsatisfied with their services, in a irresponsabile manner. Is it a excuse to be waiting for it in 45 minutes more?

Awaiting for your soones reply with thanks.

Miss Lee (Tel: 852-[protected])