Pizza Hut
reviews and complaints

today, 6/19/19. I ordered a pizza like i normally do and it came in just over an hour, and the pizza was all on one side of the box. The delivery driver shook the box to make the pizza better looking in the box. I asked him if he dropped it. he said no, but kind of hard to believe after I saw it. The pizza was cold. I had to put it in the microwave to heat it. That is just ridiculous! I order from pizza hut quite often and it always, or should I say, never has it come within a reasonable time and it's always cold. The last time was 6/16/19 and the pizza was over 2 hours late so they gave me a free pizza. There is an obvious pattern. Not good! It usually boils down to mis-management. I took a picture of the pizza today and I do have a witness. The Pizza Hut address is 3051 25th St S., Suite E in Fargo, ND 58103. My name is Chad Boettcher, 1724 Gold Dr., Fargo, ND 58103, number is 701-301-0346. After you see the picture, ask yourself if this is acceptable! Would you eat it or send it back

I ordered at 11pm, we received the order after 12am, it was wrong as following:
1. Salad isn't matching the order
2. Potatos is less than 200 gram, it should be 400 Gram
3. Garlic bread received without cheeseithout Mashroom, we got it with Mashroom.
4. Pizza w
I complained by phone, Mr. Abdullah answered me, I asked for in charge, he transfered me to Mr. Mostafa, he checked the order and a to send us the correct order .greed that it's wrong and he will contact the restraunt to send us the correct order. None came to us, we tried calling again twice, they promised that RM will contact us immediately. None has contacted us which isn't acceptable.
Order time: 10:54
NO: [protected]
My Phone:+2 [protected]
Order NO: 232287
Regards
Maged Ali
+2 [protected]
Note: I have pictures for the food & receipts

We ordered our pizza at 6:05 pm. We asked for it to be delivered as soon as it was ready. Two hours later at 8:05 we called to see when we could expect our order. No one answered the phone. It is now 8:50 and we're still waiting. As they could not even answer their phone, we have no idea if the pizza will eventually show up or not. Has our order been lost? Who knows? Certainly not us.
Unfortunately, this is not the first time this has happened from this same location. They won't get another chance.
YOUR ORDER - 3190608190545001411012943
Placed on June 8 at 6:05 PM
1 Large Thin 'N Crispy ®, Toasted Parmesan Crust Flavor
Whole Ingredients: Creamy Garlic Parmesan Sauce, Extra Sauce, Double Bacon, Mushrooms, Onions, Black Olives, Italian Sausage, Extra Cheese
Delivery Instructions:
Order Total: $21.47
700 Lomas Blvd NW . [protected]

We ordered 1 Large Meat Lovers and 1 Large Veggie Lovers

We recieved 1 large pizza and 1 TINY pizza

Thinking maybe I ordered incorrectly, I checked my recent order and took a screenshot - I DID order TWO large pizzas!

I called the store and was placed on hold AS SOON as I told them I had an issue (no, "Please hold". Just instant Pizza Hut ads)

Manager Mary stated that I ordered 1 large and 1 personal pizza so the mix up was on Corporates end and they are franchised so she couldn't help me.

I asked for Corporates number and she said they don't have Corporates number - Who doesn't have Corporates number?

I just want some kind of compensation for the mix up, being on hold for 25 mins, no attempt to correct the matter and having to go out and purchase more food to feed the family (defeats the purpose of delivery)

(And to top it off = WRONG CRUST!)

Order#0221 06/07/19 @2235

Thank you,

Trish Pizzi

pizza hut middletown kentucky shelbyville road. I realize that the lady manager broke her foot and is unable to work right now. I usually go to this pizza hut once a week but I will not go back. This past saturday afternoon I went to this pizza hut to dine in. No one said anything to me when I entered. Two young ladies entered right before I did to dine in and no one spoke to them. The lady at the front counter could care less about persons who wanted to dine in. She had an attitude and just was concerned about carry out orders. The two young ladies and I left and no one seemed to care.

I made an online order and the time said 30 minutes. I received a phone call from the store informing that they are out of one of the items and that they had one delivery driver therefore the delivery will be 2 hours and most likely I need to cancel my order. I did not intend on canceling the order but she repeatedly said that the delivery is 2 hours and I live right down the street from the establishment. Springfield, IL Sangamon Avenue

Why must you charge an extra $2 for your pan pizza? I would buy more pizza hut pizza if it wasn't for the extra chatge for pan. I use to buy 10 pizzss a month from Pizza Hut when you didn't charge extra for pan. I don't care for your hand tossed because the crust is like cardboard. So I buy mostly Dominos or Papa John's. Like I said I would buy large pan pizzas from Pizza Hut if you didn't charge $2 more.

I want to make a complaint about Pizza Hut on 1300 Elm Street, Hampton, SC 29924. I placed a call in order tonight to pick up at 7:54. I was told it would be ready in 15-20 minutes. I wanted to give plenty of time for them to make since I have had to wait longer in the past when picking up my pizza. Ordered thin crust pepperoni lovers, stuffed crust pepperoni lovers and bread sticks. As I was about to pull into parking lot at 8:39, I received a call from Pizza Hut telling me my order had to be canceled because they ran out of dough. Since my order should have already been ready by 8:10-8:15, how did they just realize they ran out and not have called me 25 minutes ago. I even called the number back to be sure and the girl who called said "yes, we are out of dough and my manager asked me to call everyone and cancel orders." I love Pizza Hut pizza but this location in Hampton is horrible with running out of dough, bad customer service and always getting orders wrong. I am not one to complain or write complaints because I know everyone has bad days. This instance was just such poor service and blatant disregard for the customer that I could not say something. I will never go back to this location again. Something needs to be done about this location if Pizza Hut still values their customers. If not, I guess in a few years they will just be another chain closing it's doors.

Have been ordering pizza from you for more years than I can remember. Have only had a few bad experiences with you, like yesterday. We ordered two large super supreme pizzas but the pizzas looked as though your store (South Zanesville, Ohio) ran out of vegetables. There were very few on either one. And then the offer for a $10 coupon for taking a survey, well the code was partially covered with the sticker that holds the receipt to the box. Resulting in an incomplete code. So now what do we do?

كنت فى مطعم التعاون وساعه فطار وقاعده انا واولادى منتظرين البيتزا تنزل وكان فى تشاجر بين مساعد
المدير وطاقم العمل وحاجه وحشه جدا انى اسمع سب دين والصوت العالى ده لانى جايه اكل وامشي من المكان مبسوطه لاكنى مشيت وانا فى قمه استيائى وقررت انى مش هدخل المكان ده تانى وده طبعا غير الفوضي اللى كانت فى المكان والخدمه كانت غير مُرضيه

This is my address 52/1 Rubberwatte Rd, Gangodawila, Nugegoda, COlombo, Western Province Sri lanka

And according to the receipt, I got the order from Pizza Hut Nugegoda which is around 2.7 KM from my place.

There was a certain promotion today
I ordered 2 pizzas at 8:32( It was an online Payment)
The delivery guy came at around 10:15 P.M (1 hr and 45min after the the order was made)

The absurd part is not the delivery guy being late but the time lodged on the online receipt that I got after the delivery was made. The time mentioned on the online order delivery confirmation receipt stated that the delivery was made at 9:10 PM(appx. 1 hour before the actual delivery was made.)
This false info stated in the receipt denies me from having proof to make the complaint regarding the absurd delivery time.

Anyways assuming that the order delivery confirmation receipt was sent to my mail as soon as the delivery was made. I could show the time that I got the mail by attaching the screenshot of that receipt. Also I'll be attaching the initial receipt that I got after placing the order.

Please look in to this matter and provide me with a suitable compensation.

p.s I have been a long time customer of pizza hut and there have been delays in the past and I have never made complaints about them I could understand that delays could happen due to various situations and scenarios But I am making this complaint to emphasize on the unprofessional error made on the order delivery confirmation which has never happened before.

All the relevant info is attached.

The taste of our pizza was terrible, it had no flavor whatsoever. I ordered half supreme and half pepperoni and Canadian bacon. The management passed my table several times not once did she ask how was my pizza or anything else. Also, the young man at the counter (Dillon) taking orders had his pants well below his underwear. Store number 027687
Thank you
Kathy Rushing
[protected]

I order with you all the time. My family loves your pizza. At a certain location I can't get delivery. Which is one problem. But today I ordered online. My pizza should have been ready at 11:15. When we got there the building was locked. My son stayed knocking for a long time. Finally some one came out and said they were running late. I cancelled my order. Very inconvenient!

I recently traveled to Ogdensburg, New York from Fort Wayne, Indiana for my Dad's funeral. At one of our gatherings we had ordered pizza from the local Pizza Hut. I was telling my family that they should try the Taco Pizza some time and they all looked at me puzzled and said our Pizza Hut doesn't offer it. I was puzzled too because our Pizza Huts in Fort Wayne offers it. Why does one Pizza Hut offer an item and others do not? I believe all Pizza Hut's should offer the same menu no matter what part of the country they are in. I can't imagine there are many other well known food establishments that have this problem. I got my family all excited about this pizza and what a let down they don't even offer it on their menu? Is their a solution for this Pizza Hut?

I ordered an online delivery back in March 23, 2019 and was charged for 325aed thru my credit card. The order was canceled and I was told when it was that I should receive the refund on my card in 4 weeks, I wasn't given any reference number, no confirmation number, no email or anything to hold on to aside from the words given to me by the rep from the order line. That the refund has been forwarded to finance. For weeks passed and I followed up I kept getting the same response whenever I call. That someone will call me back. That is ridiculous after spending minutes after minutes of calling and following up at the end the reps will just say some one will callback the next day and NO ONE does! Not a single call that I received. You took my money for nothing because the order got canceled now you want me to keep waiting without any clear resolution never been disgusted with your company this way. I need to hear from you people

Ordered online and pizza was 15 minutes late without a text notification to let us know that it was on the way. Both pizzas were undercooked, the dough was still white on the bottom with a touch of yellowish tint. Wings were undercooked and gristly. Only item that tasted remotely close to Pizza Hut was the cheese sticks. Only reason for not having a replacement order called in was hungry children. We order Pizza Hut frequently and this wasn't Pizza Hut quality! I'm not complaining to get something free I'm complaining because when someone orders a certain pizza it should taste like the pizza they ordered. Consistency is what brings customers back. Very disappointed with tonights service

I started working for NPC international Pizza in Little Rock Arkansas December 8th 2010 at that time I had a felony background and I never hid the fact 5 years into my career they ran me for a background check which I passed and was promoted to rgm I was terminated May 12th at noon 3 years after the policy change for my background even though I brought up repeatedly that I was concerned and worried about it the HR Director Jason hamerlinck said not to worry about it my background check passed I didn't need to worry about it anymore walked in at noon May 11th and terminated me

I like to bring this to your attention a long overdue invoice of Rs 978.8k which had been pending for payment since March 2018 - I have attached the breakdown of the payment along with this e-mail -

One of our employee has already visited your Karachi Head Office twice so far - His first visit was in Nov 2018 and he was told to come back in Dec 2018 - In Dec 2018 when we contacted again to your Head Office, we were told to come in Jan 2019 - In Jan 2019 he went again Karachi, but still nothing happened -

This is absolutely a serious gap in making the payment and I am bringing all this matter in your attention to take immediate action on above raised concern -

I hugely appreciate your help toward this case and I look forward to hear the fast response please -

I spoke to Mr Naeem/Rafiullah/Javed - but they are ignoring my emails till date and always say to wait -

M Amin Rana

Ph - [protected]

Rana Brothesr - Ghalib Market - Gulberg - Lahore

I love Pizza Hut pizza, but the stores in my area are terrible that it makes me want to go elsewhere. Both stores seem to be understaffed and dirty.
I've resorted to doing carry out as it seems delivery times take over an hour and a half...all the time! The majority of the time when I arrive at the store after waiting the maximum time told (which is usually 30 minutes, my order is still 10-15 mins out. I have tried both pizza huts near me hoping things will be different at at least one of the, but they are not. Both places seems to be in chaos all the time.
Yesterday I went to pick up my order and watched at least two families walk out after poor customer service. I saw another family dinning in and had to go to the service window to pick up their food themselves because it sat there for a while while they two people running the counter tried to figure out how to use the computer.
This is just sad. Pizza Hut is a really great pizza. Please help the stores in the South Charlotte, NC area (area code 28226).
I want to make Pizza Hut my go to pizza again!
Thank you for listening.