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Pizza Hut Customer Service Phone, Email, Contacts

Pizza Hut
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1.3 2958 Reviews 2947 Complaints
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Pizza Hut complaints 2947

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6:11 pm EST
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My husband and visited your Pizza hut in Centerville Iowa on Nov. 14, 2019. The place was pretty empty only 2 other people and us. The hostess seated us right away and said the waitress would be with us shortly. The hostess returned 20 minutes later and the waitress had still not arrived. The hostess then took our drink order but would not take our pizza...

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A
7:27 am EST
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I did a online order I paid $35 online and never receive my order I did ring Griffith nsw store and was told a driver will drop of my money on 12 /11/2019 and no one came to return my money I am very unhappy with this I wish for my money to be return my details Amanda saini address.2 mckern place Griffith nsw phone. [protected] email [protected]@outlook.com

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6:04 pm EST
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I ordered the Tuscani pasta with meat and cheese by phone on around 5:15 pm Nov. 11, 2019 and waited approximately 12-14 minutes to go pick it up. I waited for about 5 minutes at the window because the attendant was waiting on an inside customer. I paid $8.71 and took my pasta home to split between my husband and I. His was cold, about a thimble full of...

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10:06 pm EST
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I ordered a pepperoni, mushroom and tomato pizza on Nov. 4, 2019 at the Pizza Hut on 67 W Channel Islands Blvd, Port Hueneme, CA 93041. It had absolutely no taste, even the crust was tasteless. There was ONE pepperoni on each slice. What a waste of my money!!! I don't know what has happened to Pizza Hut. The sauce and crust used to be great. Now it i...

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K
9:32 am EST
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Pizza Hut delay for delivery

I am felt sad, why pizza hut still doing poor service still can running their business, really disappointed, few year ago, they already always delay delivery time and no contact me to inform at all and I have call lot to center and make angry. Actually few year I have stop few year not order pizza hut at all, but I still keep little hope and try again order from them, may be they have do improvement may be?
But, today, my worry is happened again, first in order hot line pizza hut mentioned delivery time is one hour, however I felt worry since 55min still no one contact me, then I called hot line to checked and officer reply my order is on the way, after I wait ten minutes still nothing, I call hot line again and officer said will asked restaurant people call me . I wait another 5 minutes round only rider called me said he will send in 10mins time, since we are angry so much and asking him r u sure can make his promise, if not please don't lie us, at the end, he really cannot make promise send in 10min, I have to cooked myself to settle my diner. Why all this just happened like usual, they no need take risiko and allowed the thing continueing happen and never end, why they still can doing business even this poor service, now, I will not try again your restaurant, I will give chance to dominoes, I will share all this bad experience to all my friend.

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Update by kittys
Nov 03, 2019 9:50 am EST

3/11/2019, 7.45pm, I make order with hot line pizza but and delivery time is one hour.
No raining should be no worry so much should can arrived on time, however at 8.40pm, seem still no received any call from them, I had to called hot line to find out, officer reply is on the way. After 10mins I called hot line again still not received, officer reply will asked restaurant person contact me. Wait five min only received call, rider sound no good said will send to me in 10min. Since is delay so much, I asked rider are u promise can send to me in 10min? If not please don't lie me again, then no need ask me wait u here. He said can, but another 5 min later rider just waps me am I want to cancel order cos he also cannot send me in 10min time.
All this actually already 1 and half hours my order also not deliver, time is 9.30pm, why this can happen and no one will take responsibility of lost, no one will take care, if you want do business, please listen customer complaints, this happen few years ago delay time 2 hour, actually I have stop eating pizza hut this few year, just I have little hope try again may be they have do improvement, but not, really felt disappointed. I have to wait hungry and cooked maggie need to eated, very funny.

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C
5:56 pm EDT

Pizza Hut pizza

I called to order 2 pizzas, today 2/11/2019, 90% cooked at 6:30 pm, and I have received the order over cooked, I called the complaints, and I asked them to exchange the order with the right one, also I have contacted the branch manager of El Nozha Elgedida called "Mr Sameh Abo Taleb", he was talking in a very disrespectful way, asking me to send him a pic on what's app from my personal phone, which I considered offensive, not believe me first, second to invade my privacy . So I have called the call center like 8-9 times to complain same problem till now 11:34 pm and no one responded with an action, every time I call I stay on the line for nearly 20 _ 40 mins waiting on hold . Honestly the experience itself is a failure and disappointing, I like your pizza, but I will never order from your company again as I have mistreated yet no action taken and no one to talk to, it is a shame that your customer service system isn't a complete failure when your product is highly satisfying. I am shocked and disappointed in your company.

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E
2:53 pm EDT

Pizza Hut charged for pizza I didn't order, unethical behaviour

I called and ordered 3 pizzas and was told the amount I needed to pay. When the delivery person arrived he had 4 pizzas and told me I now owed more money. When I refused to take the extra pizza I was told he could not take it back and that I had to call back the call-centre about the mistake. When I did this I was told I needed to call the store that delivered the pizza. After looking on line for a number for the store I was only able to find the head-office number for pizza hut in Lisbon. I called the call centre again hoping they could give me a number and was told that because I took the pizza it was now mine.

What kind of customer service is this?

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2:22 pm EDT
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I ordered my food around 10 am Oct 31, 2019, to be ready to carry out at 5:30 pm. I got there at 5:28. I paid for my order as it needed a few minutes. 15 mins went by. Nate, the shift manager, was looking for someone's request from a 4:45 pick up. He offered her an apology and a discount. He asked me my name and said he could not find my order in the...

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I
3:24 am EDT

Pizza Hut shortage of pineapple and other ingredients in salad

We (friends) normally visit to PizzaHut same branch, since last few times, we noticed that there are some ingredients missing specially Pineapple while order salad bowl. When we asked for it, they replied that Pineapple is short in market. What is it? We pay very high amount for some quality food and time and ...

We request to look forward into this matter.

Thanks & regards

Imran Ur Rahim
Cell # +[protected]

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12:21 am EDT
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I placed an online order on october 31, 2019 at approximately 10:26pm. I was immediately called by a man saying they were out of cinnabon rolls and he offered a different dessert, I accepted the chocolate chip cookie. I received a text at 10:48pm saying my order was out for delivery. I had to call the store numerous times questioning why my order hadn't...

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8:50 pm EDT
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Pizza Hut pekerja yang kurang ajar.

31 Oktober 2019, Khamis. Saye dgn family mkn dkt Pizza Hut Segamat, Johor. Mulenye saye dtg okey je. Sampai lah saye panggil seorg staff ni utk htrkan desrt saye tapi muka dia berkerut & cara dia berckp buat saya sakit hati. Then, saya panggil dia lagi utk bungkuskan makanan tapi muka die lagi berkerut mcm saya nak cari gaduh. Mcm saya ade masalah dgn die pdhal awal saya panggil die saya ckp elok elok kot. Bkn nye saya tengking dia ke apa. Saya ada tgk cara dia layan customer yg ddk tak jauh dari saya. Gaya customer tu mcm org org kaya sikit. Cara staff tu layan customer tu senyum lebar tapi bila saya panggil muka berkerut. Memang staff tu nak layan customer kena ada level level ke? Alahai mcm acah acah bagus je. Staff yg ambil oder dgn manager okey je peramah. Tapi sampai dkt staff yg saya panggil tu dah menyampah. Saya mcm nak sound dia semlm tapi saya fikir org lain nak mkn dkt situ mls nak buat kecoh nanti org mkn tak selesa. Saya minta ambil tindakan dkt staff tersebut.

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9:29 am EDT
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The pizza's we order 10/29/19! All three were over cooked and cold! The chicken wings were cold and the cheese bread was hard to chew!! I had a 20 minute lead way to pick up my order! I got there in 19 minutes! Got my order! And left. I had a five minute drive to my house! And to my surprise and this is the 2nd time! Very disappointed! My email i...

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ComplaintsBoard
S
6:55 am EDT

Pizza Hut torn bottom of receipt

Please tell your branch manager and/or staff in Pizza Hut UMM AL QUWAIN BRANCH, UAE, not to tear down the bottom part of the receipt, just in case your customer wants to do the survey or want to have a 10% discount after the survey. It leaves us a very bad image and ethics of the company. It robs us the right of information and decision.

Please rectify this bad behavior . We are so disappointed!

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11:09 pm EDT
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I love Pizza Hut pizzas. I remember having a birthday party at Pizza Hut when I turned 9 years old back in 2006. (This was somewhat before Pizza Hut started becoming a predominantly carryout/delivery establishment and franchise.) This Pizza Hut makes excellent pizza, but the manager there is arrogant, rude, and insufferable towards her employees. Wherea...

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8:20 pm EDT
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October 28, 2019 14:22 Server: Christine Unit 002593 I ordered 4 Personal Plan meat overs and picked up my order through drive thru. The lady was trying to give me my order however it was difficult for her trying to hand me 4 Personal Pizza, so I said "could you please them in a bag", the lady said very rudely we have no bags. I order a lot of pizza there...

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1:36 pm EDT
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It started 10/26/19, I called to get assistance with Pizza Hut App the CSR stayed that everyone including the manager was busy, second call I had gotten hung up on. Proceed to call the next day 10/27/19 to talk to manager Ryan to complain what happened the day before. Ryan helped me with my order ( no problem) but I waited an hour and 15 min plus food wa...

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6:47 pm EDT
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Hello this is the last time I order Pizza from this pizza hut store #004552 it arrived 1 hour later, it was cold, it was like card board, the pizza was a pitiful piece of doe and dryness and just tasted plain bad to me. Please report this store and have the Manager standing tall for the CEO when he comes to town. I waited and waited and waited only to get a...

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4:13 pm EDT
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Pecos Tx Pizza Hut, As I had seen the commercials of the PZone I pulled into this Pizza Hut, went in side and was seated delivered my drink and the waitress took my order, I order a P Zone and set back and waited. After 20 min the waitress came to the table and asked what I had ordered, I said a P Zone and she said ok and I told her that I would not be...

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4:07 pm EDT
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We have had Pizza Hut several times a month for many decades, and seldom our complaints never required contacting for service. We pretty much "reorder" as we are pretty much satisfied with our choices. Yesterday, late afternoon we ordered our regular choices to include an order of 6 medium hot wings/ranch. We also ordered 2 thin/garlic crust medium pizza...

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9:00 pm EDT
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I just bought 2 pancrust meat lovers pizza with extra cheese at Pizza Hut in Stonewall, Louisiana. Both pizzas had very little cheese and the only meat on the pizzas was pepperoni and Italian sausage. I have pictures of the pizzas and receipt. I live in to far away to return, so they just ruined one of my family's favorite meals. I am very upset and disappointed.

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About Pizza Hut

Screenshot Pizza Hut
Pizza Hut is a well-known American restaurant chain that specializes in serving delicious pizzas and other Italian-American dishes. The company was founded in 1958 by two brothers, Dan and Frank Carney, in Wichita, Kansas. Since then, Pizza Hut has grown to become one of the largest pizza chains in the world, with over 18,000 restaurants in more than 100 countries.

Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.

One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.

Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.

Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.

Pizza Hut Customer Reviews Overview

PizzaHut is a popular pizza chain that has been serving delicious pizzas for over 60 years. The restaurant has a wide range of pizzas, sides, and desserts that are loved by customers all over the world. The reviews of PizzaHut are overwhelmingly positive, with customers praising the quality of the food, the quick delivery, and the excellent customer service.

One of the most positive aspects of PizzaHut is the quality of their pizzas. Customers rave about the delicious toppings, the crispy crust, and the perfect amount of cheese. The restaurant offers a wide range of pizzas, from classic pepperoni to more unique options like BBQ chicken and veggie lovers. Customers also appreciate the ability to customize their pizzas with a variety of toppings and crust options.

Another positive aspect of PizzaHut is their quick delivery. Customers report that their pizzas are delivered hot and fresh, often within 30 minutes of placing their order. The restaurant also offers online ordering, making it easy for customers to place their order and track their delivery.

Finally, customers appreciate the excellent customer service at PizzaHut. The restaurant is known for its friendly and helpful staff, who are always willing to go above and beyond to ensure customer satisfaction. Whether it's helping customers choose the perfect pizza or resolving any issues with their order, PizzaHut's customer service is top-notch.

Overall, PizzaHut is a beloved pizza chain that consistently delivers delicious pizzas, quick delivery, and excellent customer service. With a wide range of options and customizable pizzas, it's no wonder that customers keep coming back for more.

Overview of Pizza Hut complaint handling

Pizza Hut reviews first appeared on Complaints Board on Oct 28, 2006. The latest review New opening at Sheridan Drive Amherst NY 14226 was posted on Apr 12, 2024. The latest complaint The working situation before and during covid-19 was resolved on Jul 15, 2020. Pizza Hut has an average consumer rating of 1 stars from 2958 reviews. Pizza Hut has resolved 216 complaints.
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  1. Pizza Hut contacts

  2. Pizza Hut phone numbers
    800 028 7034
    800 028 7034
    Click up if you have successfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have successfully reached Pizza Hut by calling 800 028 7034 phone number Click up if you have UNsuccessfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have UNsuccessfully reached Pizza Hut by calling 800 028 7034 phone number
    United Kingdom
    8800 100 1958
    8800 100 1958
    Click up if you have successfully reached Pizza Hut by calling 8800 100 1958 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling 8800 100 1958 phone number Click up if you have UNsuccessfully reached Pizza Hut by calling 8800 100 1958 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling 8800 100 1958 phone number
    Russia
    600 569 999
    600 569 999
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    14%
    Confidence score
    UAE
    23 300 000
    23 300 000
    Click up if you have successfully reached Pizza Hut by calling 23 300 000 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling 23 300 000 phone number Click up if you have UNsuccessfully reached Pizza Hut by calling 23 300 000 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling 23 300 000 phone number
    33%
    Confidence score
    Hong Kong
    1700 506 070
    1700 506 070
    Click up if you have successfully reached Pizza Hut by calling 1700 506 070 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling 1700 506 070 phone number Click up if you have UNsuccessfully reached Pizza Hut by calling 1700 506 070 phone number 2 2 users reported that they have UNsuccessfully reached Pizza Hut by calling 1700 506 070 phone number
    Israel
    +1 (800) 948-8488
    +1 (800) 948-8488
    Click up if you have successfully reached Pizza Hut by calling +1 (800) 948-8488 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +1 (800) 948-8488 phone number Click up if you have UNsuccessfully reached Pizza Hut by calling +1 (800) 948-8488 phone number 0 0 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (800) 948-8488 phone number
    United States
    +44 330 123 0790
    +44 330 123 0790
    Click up if you have successfully reached Pizza Hut by calling +44 330 123 0790 phone number 5 5 users reported that they have successfully reached Pizza Hut by calling +44 330 123 0790 phone number Click up if you have UNsuccessfully reached Pizza Hut by calling +44 330 123 0790 phone number 11 11 users reported that they have UNsuccessfully reached Pizza Hut by calling +44 330 123 0790 phone number
    United Kingdom
    +1 (866) 364-0825
    +1 (866) 364-0825
    Click up if you have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number Click up if you have UNsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number
    Canada
    +33 351 860 038
    +33 351 860 038
    Click up if you have successfully reached Pizza Hut by calling +33 351 860 038 phone number 3 3 users reported that they have successfully reached Pizza Hut by calling +33 351 860 038 phone number Click up if you have UNsuccessfully reached Pizza Hut by calling +33 351 860 038 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +33 351 860 038 phone number
    50%
    Confidence score
    France
    +40 212 101 010
    +40 212 101 010
    Click up if you have successfully reached Pizza Hut by calling +40 212 101 010 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +40 212 101 010 phone number Click up if you have UNsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number
    Romania
    +351 222 444 222
    +351 222 444 222
    Click up if you have successfully reached Pizza Hut by calling +351 222 444 222 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling +351 222 444 222 phone number Click up if you have UNsuccessfully reached Pizza Hut by calling +351 222 444 222 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling +351 222 444 222 phone number
    Portugal
    +46 86 638 895
    +46 86 638 895
    Click up if you have successfully reached Pizza Hut by calling +46 86 638 895 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling +46 86 638 895 phone number Click up if you have UNsuccessfully reached Pizza Hut by calling +46 86 638 895 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +46 86 638 895 phone number
    33%
    Confidence score
    Sweden
    +966 920 000 910
    +966 920 000 910
    Click up if you have successfully reached Pizza Hut by calling +966 920 000 910 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +966 920 000 910 phone number Click up if you have UNsuccessfully reached Pizza Hut by calling +966 920 000 910 phone number 8 8 users reported that they have UNsuccessfully reached Pizza Hut by calling +966 920 000 910 phone number
    Saudi Arabia
    +27 86 074 992 488
    +27 86 074 992 488
    Click up if you have successfully reached Pizza Hut by calling +27 86 074 992 488 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +27 86 074 992 488 phone number Click up if you have UNsuccessfully reached Pizza Hut by calling +27 86 074 992 488 phone number 4 4 users reported that they have UNsuccessfully reached Pizza Hut by calling +27 86 074 992 488 phone number
    South Africa
    +65 62 353 535
    +65 62 353 535
    Click up if you have successfully reached Pizza Hut by calling +65 62 353 535 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +65 62 353 535 phone number Click up if you have UNsuccessfully reached Pizza Hut by calling +65 62 353 535 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +65 62 353 535 phone number
    Singapore
    More phone numbers
  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
Pizza Hut Category
Pizza Hut is related to the Fast Food Chains category.

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