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Pizza Hut
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1.3 2935 Reviews

Pizza Hut Complaints Summary

216 Resolved
2718 Unresolved
Our verdict: If considering services from Pizza Hut with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pizza Hut reviews & complaints 2935

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K
4:24 pm EDT

Pizza Hut pizza ordered

The taste of our pizza was terrible, it had no flavor whatsoever. I ordered half supreme and half pepperoni and Canadian bacon. The management passed my table several times not once did she ask how was my pizza or anything else. Also, the young man at the counter (Dillon) taking orders had his pants well below his underwear. Store number 027687
Thank you
Kathy Rushing
[protected]

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G
2:03 pm EDT

Pizza Hut online order

I order with you all the time. My family loves your pizza. At a certain location I can't get delivery. Which is one problem. But today I ordered online. My pizza should have been ready at 11:15. When we got there the building was locked. My son stayed knocking for a long time. Finally some one came out and said they were running late. I cancelled my order. Very inconvenient!

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Update by Genevieve Montano
May 19, 2019 2:05 pm EDT

Pizza hut closed door locked when we went to pick up order. We were not notified or anything. And can not get delivery at this location

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P
12:58 pm EDT

Pizza Hut no taco pizza at ogdensburg, new york pizza hut

I recently traveled to Ogdensburg, New York from Fort Wayne, Indiana for my Dad's funeral. At one of our gatherings we had ordered pizza from the local Pizza Hut. I was telling my family that they should try the Taco Pizza some time and they all looked at me puzzled and said our Pizza Hut doesn't offer it. I was puzzled too because our Pizza Huts in Fort Wayne offers it. Why does one Pizza Hut offer an item and others do not? I believe all Pizza Hut's should offer the same menu no matter what part of the country they are in. I can't imagine there are many other well known food establishments that have this problem. I got my family all excited about this pizza and what a let down they don't even offer it on their menu? Is their a solution for this Pizza Hut?

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L
7:12 am EDT

Pizza Hut overdue refund

I ordered an online delivery back in March 23, 2019 and was charged for 325aed thru my credit card. The order was canceled and I was told when it was that I should receive the refund on my card in 4 weeks, I wasn't given any reference number, no confirmation number, no email or anything to hold on to aside from the words given to me by the rep from the order line. That the refund has been forwarded to finance. For weeks passed and I followed up I kept getting the same response whenever I call. That someone will call me back. That is ridiculous after spending minutes after minutes of calling and following up at the end the reps will just say some one will callback the next day and NO ONE does! Not a single call that I received. You took my money for nothing because the order got canceled now you want me to keep waiting without any clear resolution never been disgusted with your company this way. I need to hear from you people

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W
6:13 pm EDT

Pizza Hut big dinner box

Ordered online and pizza was 15 minutes late without a text notification to let us know that it was on the way. Both pizzas were undercooked, the dough was still white on the bottom with a touch of yellowish tint. Wings were undercooked and gristly. Only item that tasted remotely close to Pizza Hut was the cheese sticks. Only reason for not having a replacement order called in was hungry children. We order Pizza Hut frequently and this wasn't Pizza Hut quality! I'm not complaining to get something free I'm complaining because when someone orders a certain pizza it should taste like the pizza they ordered. Consistency is what brings customers back. Very disappointed with tonights service

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D
1:01 pm EDT

Pizza Hut fired after policy change

I started working for NPC international Pizza in Little Rock Arkansas December 8th 2010 at that time I had a felony background and I never hid the fact 5 years into my career they ran me for a background check which I passed and was promoted to rgm I was terminated May 12th at noon 3 years after the policy change for my background even though I brought up repeatedly that I was concerned and worried about it the HR Director Jason hamerlinck said not to worry about it my background check passed I didn't need to worry about it anymore walked in at noon May 11th and terminated me

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M
5:01 pm EDT

Pizza Hut pizza hut lahore has not paid my rs 978k for last one year

I like to bring this to your attention a long overdue invoice of Rs 978.8k which had been pending for payment since March 2018 - I have attached the breakdown of the payment along with this e-mail -

One of our employee has already visited your Karachi Head Office twice so far - His first visit was in Nov 2018 and he was told to come back in Dec 2018 - In Dec 2018 when we contacted again to your Head Office, we were told to come in Jan 2019 - In Jan 2019 he went again Karachi, but still nothing happened -

This is absolutely a serious gap in making the payment and I am bringing all this matter in your attention to take immediate action on above raised concern -

I hugely appreciate your help toward this case and I look forward to hear the fast response please -

I spoke to Mr Naeem/Rafiullah/Javed - but they are ignoring my emails till date and always say to wait -

M Amin Rana

Ph - [protected]

Rana Brothesr - Ghalib Market - Gulberg - Lahore

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H
10:42 am EDT

Pizza Hut stores near me need help

I love Pizza Hut pizza, but the stores in my area are terrible that it makes me want to go elsewhere. Both stores seem to be understaffed and dirty.
I've resorted to doing carry out as it seems delivery times take over an hour and a half...all the time! The majority of the time when I arrive at the store after waiting the maximum time told (which is usually 30 minutes, my order is still 10-15 mins out. I have tried both pizza huts near me hoping things will be different at at least one of the, but they are not. Both places seems to be in chaos all the time.
Yesterday I went to pick up my order and watched at least two families walk out after poor customer service. I saw another family dinning in and had to go to the service window to pick up their food themselves because it sat there for a while while they two people running the counter tried to figure out how to use the computer.
This is just sad. Pizza Hut is a really great pizza. Please help the stores in the South Charlotte, NC area (area code 28226).
I want to make Pizza Hut my go to pizza again!
Thank you for listening.

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C
7:19 pm EDT

Pizza Hut order not correct

Hi,

I ordered two pizzas on 5/10/19 at 5:39 pm one pep and the crust was falling apart and you can see with the picture below. The second pizza I ordered was a half pep sau and bacon and the other half is pep sau bacon onion green pepper and banana pepper. as you can see in the picture I got half pep sau and the other half is pep sau very little onion and no bacon or green peppers. I waited for 30 mins and my kids were hungry I couldn't go back and wait again for a pizza.
Thank you for your time i'm just very upset.

Catherine

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M
12:30 pm EDT

Pizza Hut unprofessionalism

I have an issue with the Sumter store acting manager Joe so call manager and Valerie the RM. On April May 1st I placed an order with your store around 11:30am and I ordered some pasta and when it was delivered it was hard and dry. I called back immediately and request a redo. I was told it would take over an hour to send back out to me. So I asked him what was the refund policy he stated Pizza Hut does not have one. Which made me feel it was up to his discretion! So I asked for a refund since you don't have a policy! He tells me rudely that he could not give me my money back. So I asked for the RM information mind you I deal with you all a lot and he tells me that he was the RM and I told him he was not! and I asked for a full name he would not give me that information he stated Joe is all I need to know. They came 2 1/2 hours later with the replacement pasta which was and dry too! I explained to the driver I did not want it and I would be reporting this matter! So I called corporate the same day and made a report and I was told that someone would call me and the regional office would prepare my refund. I gave you all an email address and all phone numbers to reach me. I had to do my own investigation and track down the real RM Valerie at the Garners Ferry store on 5/9/2018 and she did not show any empathy. Nor did she apologize for his unprofessionalism. She was very nonchalant about the matter! Clearly she does not understand that without customers they would not have a job. regardless of what type of day she was having the customer comes first! You all have a staffing issue that needs to be address in Columbia, South Carolina. This mess is effecting the customers and the service you all provide. Have you all forgot that your competition such as Papa Johns, Mellow Mushroom, Eddies Calzones, Little Ceases, Marco's and Domino's etc. are in close range to most business and I'm sure they would love to take our money! You all need to visit the Pizza Hut in Columbia, SC and make the necessary changes. Please be advise I will be spreading the word about this experience. Oh and Valerie stated she would call me back and guess what she didn't so you can thank her for this. I'm sure she is paid a great salary and can afford to address customer issues without it being an inconvenience to anyone. I expect a response asap in reference to this matter. my email is [protected]@yahoo.com phone number [protected]

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S
12:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut order no. 7063831

ORDER NO. 7063831 was placed on through online portal & payment was immediately.Order was placed 8th May at 08:15PM with promise delivery at 08:45PM.
Pizza is not delivered till 10:20 PM even after 130 minutes. In the mean time, we contacted at least two times to customer care & they promised that it will be delivered in 15 mins. I donot have words to express about pathatic customer service. I need written explaination about the issue & reason of this delay.

This will last visit of my Family to any PIzzahut outlets & also will inform among my friend circles.

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R
7:37 pm EDT

Pizza Hut service fees

I think it's unfair you charge a service fee. I can go to other pizza company's and pay with being charged the service fee. There are other pizza chains that doesn't gouge the customer. L I ke Papa John's, Marcos Pizza, Chicago Pizza and many more. So at this time I will be doing my business elsewhere. Good Bye till you stop ripping off the consumers.

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Update by Ronaldmcc
May 07, 2019 7:39 pm EDT

That's without paying a service fee.

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S
2:56 pm EDT

Pizza Hut service

I went to the Pizza Hut in Lewisburg, Tn 37091, (5-6-19). Had the worst service I have ever received from this store. The waitress took a while to seat me a party of two and was very hateful. She told me it was her first day back after a death in the family and she didn't have to be nasty. Strike One!
If she was not ready to be nice with the patron, she should not have come back. She pretty much demanded my order in a foul tone. Strike two!
Other patrons were asking refills, others were still waiting to be seated, and another party just left. Can't say I blamed them. Strike Three!
I live in Lewisburg, try to eat lunch close to work. But today that did not work.
Not sure this will go anywhere, just tired of poor service.
Sandra Thompson
[protected]

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N
7:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut complaint

I have placed complaign and i want quick action against it and need the money back or
a hard copy in my mail give me a quick response

or else i will complain to municipality
hello i went to karama pizza hut on friday at 12:30 night after a trip and i waited for 20 minutes in the table for the order taker and said to the order taker about these she said she is coming but there was no one coming on the next 5 minutes then i went and ordered my self for my family(super family meal)and then too it took 25 mnts for the order to reach my table and for these time it was not like before they gave the garlic bread nd potato fries in one container as usually they bring in two containors it was a bad experience as i since we came dubai my family allways loved pizza hut but then the pizza wa not like before the barbeque pizza was not having chiken in it and was over burned a bit and there was no cheese in the crust as usual and the peperoni pizza was really over burned and when me and my family so these we called the order taker and said about these matter she said"no problem sir u can eat it"as soon as i heard these i said to her to call the manager and the manager came after 15minutes and we said about the matter and the she was saying that she will give these whole bill to the cheff who took the responsibilty of these and she was shouting at us as if we did these i did not like it and i gave out the money and said i will complain to muncipality but reaaly shocked pizza hut did these to us gave us a garbage value so requesting u to do some thing regardin these will give you(pizza hut) a weak time otherwise will complain to muncipality and place my bill email:[protected]@gmail...

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L
12:44 pm EDT

Pizza Hut product (pizza)

Pizza hut is by far my favorite pizza... For a few orders now, my pizza is not delivered as ordered. I've let it pass quite a few times but it's been too many times now and it's not meeting my expectations. I always order garlic crust and I have not received that for the past 4 orders. I just ordered a pizza with pepperoni, bacon, and garlic crust. The pizza came with a total of 5 pepperoni pieces, and not even noticeable bacon bits and of course no garlic crust.

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L
11:52 am EDT

Pizza Hut waitress lied to us

On the 4th of May 2019 my friend and I stopped at the Pizza Hut in Louisville, MS to eat. We both felt we were certain there were specials we'd seen that were not on the menu.
Neither of us wanted to buy a 20.00 pizza. We asked the waitress in every way possible weren't there any specials, 10.00 pizzas, 7 or 8.99 pizzas. The waitress insisted there were not to each question. My friend's glucose was low and she was shaky. We decided to eat the more expensive pizza, but I'll tell you, it really ruined the meal. We were not prepared to have to pay so much. We both ordered a pizza and took some home after eating. To add even more insult for my friend was the fact she had ordered from Pizza Hut at the hospital twice in this past week. So we paid and while at the counter saw the one sign about the $5.00 line up specials. The woman at the counter explained that employees are told not to tell people about that special unless the customer specifically asks about it. We are really verging on a case of fraud here. I feel so taken advantage of that it will be a good while before I ever go back to Pizza Hut. This was very unfair and leaves me with a sense of being used. Who wants to eat something feeling like this? Not me and I won't. You made a fool out of us once, but you won't have a chance with me again. Lynn Allen

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L
11:40 am EDT

Pizza Hut inappropriate behavior from manager

Recently my daughter who is 19 went in to drop off an application for a job at the local pizza hut. She was told by manager that he will review the application and be in touch. A day or 2 had gone by and my daughter received a text message from the manager she handed her application to asking her a general question about info on her application. She answered the question and he said he will be in touch again. A week goes by, and he again contacts her via text asking if she had found employment yet. She stated no and he said he may have a dish washer position opening up, incase she is willing to do that job. He then proceeded to message her via text stating/asking if she would be willing to "come Spring Clean hos house and she could make more money that way".
Not only is it unprofessional to contact an applicant via text message but I am disgusted and horrified of such a suggestion. It was unprofessional and HIGHLY inappropriate of this manager to contact her and ask her that.
She has blocked his number since.

I want someone to contact me regarding this matter. I am available mornings, LEAH ALLEN [protected]

The managers name is Bruce Hanson
The pizza hut address is
564 Wilton Road
Farmington, ME 04938

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J
9:10 pm EDT

Pizza Hut delivery

I was trying to order a pizza online but unfortunately you have to spend over $10 for delivery. So I order some cheese sticks along with it that I didn't really want. Delivery guy tried to hand me 3 boxes at the door and I told him should've been just 2 items. Pizza and cheese sticks. He said take top 2 boxes. Opened my pizza and it wasn't very warm. Looked in other box and looks like I got a pizza that had been riding in the car for a while rather than the $5 cheese I didn't want to begin with. I wound up paying nearly $20 for cold pizza. Tried to call them and line was busy so I am submitting this complaint here. Not a good experience for me.

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D
11:26 pm EDT

Pizza Hut pizza order they screwed up

The only complaint I have about our order is that I specifically said in the special instructions to cut it in square's. Well they did but after they had already pie cut the damn thing. So we ended up with extremely uneven slices of several different shapes and sizes pizza as you can see in the pics below. Some people might think it's not something to make a big deal about but I disagree, my wife and I like things a certain way and I don't think asking for our pizza to be cut in square's is too much to ask for. If wasn't for the fact that we live over a half hr away I would've taken it back and had them make us a new one just like the person who cut it in the first place should've done. It's pretty obvious they knew the mistake they made and with a sad attempt they tried to fix it then sent me home with a jacked up pizza for my wife and I to try and enjoy, which we did not!

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P
4:20 pm EDT

Pizza Hut rude manager and charged me twice!

I ordered a pizza online and went to pick it up and I left a 3 tip...An hour later I got an alert stating my account was charged twice so I called and the manager Izeck was rude telling me they didn't over charge me when I'm looking right at it he kept arguing with me and hung up.I also called back he argued again and then the GM Carmen got on the phone and acted like the way he acted was no big deal and we got disconnected so I called back and she was laughing! Absolutely ridiculous to have employees that could care less if they over charged you...

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Update by Palin
May 03, 2019 4:22 pm EDT

I also asked for the GM number and all she said was Jeremy and wouldn’t give me the number..Moncks Corner is absolutely the rudest and untrustworthy store!

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Pizza Hut In-depth Review

Overall Rating: I would give Pizza Hut a solid 4 out of 5 stars.

Website Design and User Experience: Pizza Hut's website is clean, modern, and easy to navigate. The user experience is smooth and intuitive, making it simple to find what you're looking for.

Menu Variety and Options: Pizza Hut offers a wide variety of options on their menu, from classic pizzas to specialty creations. They also have a good selection of sides, desserts, and drinks to complement your meal.

Food Quality and Taste: The food at Pizza Hut is consistently delicious. The pizzas are always fresh and flavorful, with a good balance of toppings and a tasty crust. The other menu items are also of high quality and taste great.

Delivery and Service Efficiency: Pizza Hut's delivery service is efficient and reliable. The food always arrives hot and on time, and the delivery drivers are friendly and professional.

Pricing and Value for Money: While Pizza Hut is not the cheapest option, their prices are reasonable considering the quality and portion sizes. The value for money is good, especially when taking advantage of their deals and promotions.

Customer Service and Support: Pizza Hut has excellent customer service and support. Their staff is friendly and helpful, and they always strive to resolve any issues or concerns in a timely manner.

Online Ordering Process: Ordering online from Pizza Hut is quick and easy. The website's ordering system is user-friendly, allowing you to customize your order and choose your preferred delivery or pickup time.

Special Offers and Promotions: Pizza Hut frequently offers special deals and promotions, making it even more affordable to enjoy their delicious food. They have a variety of options, including meal bundles and discounts on specific menu items.

Accessibility and Locations: Pizza Hut has a wide network of locations, making it easily accessible to customers across the country. They have both dine-in and delivery options, ensuring that everyone can enjoy their food.

Health and Safety Measures: Pizza Hut takes health and safety seriously. They follow strict hygiene protocols and have implemented measures to ensure the safety of their customers and staff, especially during the current pandemic.

Environmental Sustainability Initiatives: Pizza Hut is committed to environmental sustainability. They have implemented initiatives to reduce waste, conserve energy, and promote recycling. They also use eco-friendly packaging whenever possible.

Social Responsibility and Community Involvement: Pizza Hut actively participates in community initiatives and supports various charitable organizations. They regularly contribute to local causes and strive to make a positive impact on the communities they serve.

Customer Reviews and Feedback: Pizza Hut values customer feedback and reviews. They actively listen to their customers and use their feedback to improve their products and services. They also encourage customers to leave reviews and provide feedback on their website and social media platforms.

Mobile App Experience: Pizza Hut's mobile app is user-friendly and convenient. It allows you to easily place orders, track deliveries, and access exclusive deals and promotions. The app is available for both iOS and Android devices.

Loyalty Program: Pizza Hut offers a loyalty program called Hut Rewards. By joining, customers can earn points for every dollar spent, which can be redeemed for free food and other rewards. It's a great way to save money and earn perks.

Payment Options: Pizza Hut accepts a variety of payment options, including credit/debit cards, cash, and online payment platforms. This makes it convenient for customers to pay for their orders in their preferred method.

Corporate Information and Background: Pizza Hut is a well-established pizza chain that has been serving customers for decades. They are part of the Yum! Brands family, which also includes other popular fast-food chains.

Contact Information and Support Channels: Pizza Hut provides multiple support channels for customers to reach out, including a customer service hotline, email, and social media platforms. They are responsive and attentive to customer inquiries and concerns.

Conclusion and Recommendation: Overall, Pizza Hut is a reliable and delicious option for pizza lovers. With their wide menu variety, great taste, and excellent customer service, they consistently deliver a satisfying dining experience. I highly recommend giving them a try for your next pizza craving.

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Phone numbers

800 028 7034 8800 100 1958 More phone numbers

Website

www.pizzahut.com

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