Pizza Hut
reviews and complaints

I didn't get great service when I called in a order of double order of cheese sticks a two extra sauces. I was there when order was done and all I had was $50.00 bill. For the cost of $11.98. Ali the cashier said she cant brake it so I said this is all I have, then she had a bad attitude about it so I said Fine I'll be back. Went to jack in the box and got a drink for $3.00 and a $1.00 taco. When I got back I told her that they keep change for the whole day and she had the $38.02 change and that this trip to pizza hut cost me $4.00 plus the extra gas, so to eat cost me more than I got to eat on that day. She didn't need to send me away and to cost a customer more money. I didn't have any money on my prepaid card so the bill was all I had to eat on the week. so this means I cant eat lunch one day of the week because of the bad service I received for a kid at pizza hut. On top of this my cheese sticks where not even lukewarm and the sauces weren't hot either. I told her that I would be reporting this matter.I have recipts to prove the extra cost.

ticket#003
026919
02/17/19
11:20
The manger wasn't there she said she just said rudely " my manger is Anthony call him. Ali's Customer Service needs to be address . Thanks for starving me this week.

Respond in a timely matter

Jeaneen
[protected]@gmail.com

I am regular diner at the main Pizza Hut ( located at fujairah, next to HArdeez food store ) . The staffs are not charming and not very pleasing .the manager named Ahmed azouz is very flirtatious with another staff ( Philipino named Denanie, I am not sure of the name, but she mighty be a supervisor because she is wearing a white shirt and navy blue pant, her uniform is different ) . Both are showing affection to each other which make diners uncomfortable and also suspicious about their attitudes . They are very ugly people . Shame on them as they never smile to other race nationality, except to their own nationalities and very much to Arabs . Racist and ugly people . Such dishearted people . We people pay money for food too but we may not be very good looking, or else doesn't look like millionaire . But we still pay . They don't smile, they make fun of us . Especially mr Ahmed azouz . He should be fired . I hate his service and he is ignorant, rude and racist . I am happy that I am not like him . He is working as manager in Fujairah . People, please note that guy

Well my parents went to pizza hut on valentines day. They go in they didn't see anyone so they sat down. There was one other couple in there and they told my mom she would probably have to go up there bc of poor service. So she went up there and manager charles gave her a menu. He finally came over and took order and their coupon. Well over a hour and they never even got drinks so they decided to just leave. I called over and over to find out what happened and no answer. So I went up there and talked to the manager and he said everyone called out and he was only person there. Then he proceeded to pretty much say my parents were lying. I told him it was not their fault he didn't have help. He was a total [censored] and I feel like in that case he shouldn't of even opened till he knew was gonna have help.

Hi,
Would like to inform pathetic service and food provided by Pizza Hut Umm Al Quwain Branch yesterday. Heard about Limo Pizza thought to give a try. We had ordered Limo Pizza yesterday and my husband got food poison after having the same. First we thought it would be some other reason as we never expect such bad quality food from Pizza Hut. But later on when i consumed i got very bad stomach ache which went for quite long time. Terrible experience it was.
Such a pathetic quality food was never expected from Pizza Hut.
Am goin to highlight this to the food authorities in uae.

Yesterday, 2-3-19, I ordered two pizzas and 36 buffaloe wings from the Pizza Hut on Bragg Blvd. here in Fayetteville, NC. I was charged eighty ($80.00) dollars for this order. When I got home and opened my order, I was shocked to discover that out of 36 wings, I had received only FIVE (5) of the "drumette" portions of the wings; ALL of the rest of the wings were just that little "wing" part of the wings, no "drumettes". First of all, $80.00 was WAY too much to pay for just two pizzas and 36 wings but worst of all, I felt cheated and ripped off when I found out there were only FIVE measley "drumettes" out of 36 wings. Needless to say that I am totally dissatisfied with this Pizza Hut and request that my money be refunded.
Lee, Donald - 921 Fiske Dr. - Fayetteville, NC [protected]

I saw your email about preordering pizza for Sunday Super bowl Sunday so on February 2, 2019 I ordered online a Med. Combo pan pizza for pickup at 11:45am Super bowl Sunday. I ended up receiving the pizza at 12:26pm. Although the cashier was helpful and did her best apologizing for the delay. I expected more from a Pizza hut a manager should have followed up. I love pizza hut pizza but as you can imagine I was very disappointed at my transaction at your store.

Robert Kubota
[protected]
[protected]@aol.com

Pizza purchased from Pearl City, Hi 06782 Pizza Hut

Been your customer for years please fix 17 for a skimpy pizza isn't what we want. I don't mind paying more for my pizza 🍕. When the quality is good. But for the last year it is poor and skimpy. When I order extra pineapple and bacon I expect it. And lately never get it. I hate having to call and complain about it. And be told it's corporate limiting the portion size. If we wanted that we would go to Cicis. I like pizza hut. Hopefully you can fix this before we give up on your service. If you look I always buy the same thing. And many years of being a customer. Please consider

I called pizza hut store in beaver brook plaza yesterday order 2 medium pizzas. When I called for the order got dropped into the call center which is fine but somehow disconnected 3 times in middle of order. Called back 4th time and got actual store. A gentlemen named Leon took order. Then I said was going pay for it by credit card and Leon asked me hold I said fine. Then another gentlemen picked up phone said Leon didn't write down order so had repeat the order again (which was fine) but advised this representative how many times I called just place order for pizza and then Leon didn't write it down. I wasn't rude or mean.. And he says don't have attitude with me and was very arrogant. Then said something else rude. After giving credit card.. Was going ask how long and how much but he says will have sent out to you and hung up. Wasn't even done talking! Then called again and asked speak manager. This so called manager gets on phone I advised him what happened and he doesn't apologize tell me I am in the wrong and told me what he heard his co worker say. What now I am liar? Then I asked him how much he said 17.99 the price should been 12 bucks! The receipt they gave me says 12 dollars but they took $ 17.99 out of my bank! Also I asked manager what his name is and the number for regional manager is and he wouldn't give me his name & said he doesn't have info for regional manager... Yeah OK. So I already called complaint number and reported it but also sending y'all a message by web. Very disappointed and this was nightmare just order 2 pizzas! This whole crew needs be reported and replaced! Their customer service sucks! I also want my money back they overcharged me! Please get back me. My name is Donna Conrad and my phone number is [protected]. Will be awaiting for a phone call

I am a current employee at Ephrata Pizza Hut. My biggest struggle that I am having is not only a problem I have to face by myself but I am now aware that other employees of mine are also facing this situation. It's getting very stressful and unbearable to even work at Pizza Hut. I started with the RGM at Franklin mils and then moved towards another area west lawn. Phill as my first RGM and Darin Himmberger as my second. They were great RGM's and I was glad to have them as my boss. Now ! The current Pizza Huts RGM is Lucy. I would love to address this situation to her boss "Melissa" but she isn't the friendliest person. When I first started at this location, I was amazing how nice the inside the Pizza Hut looked. I also love how my co-workers are always putting the customers first. A lot of people come into this place because of certain employees that have been there so many years and they are very down to earth people. I first began to notice that my RGM doesn't like to train other people but not only that . In my situation that I am now in, I feel as I was not trained the correct way. She also has a short temper when it comes to most people she is working with in the store. When I say short temper, I mean she literally will yell at you in front of customer and other employees instead of pulling them off to the side . You can always tell when she is mad about something too. When she ignores you or when she is slamming things around the store while working . It's getting to a point where I feel like I have to be put my two week notice in and will have to move to a different job field because the way I've been treated. when it's busy, it becomes a more stressful environment . Some example, would be our co-workers call us names and talk to us in ways they should not. My boss knows about it but never seems to address the employee who has been actinf this way. I think she is just ignoring it. This doesn't help the shift managers when this employee is left thinking that it's okay to do whatever they want. Calling employees fat and one incident had happened when the same employee had pushed me out of the way while she watch him push me to get through. She stood there and look right at me like it was funny with a smile on her face. That is my breaking point and I pray to god there is a decent person that is able to help provent this situation that is happening

On Monday 20th January, myself and my partner visited pizza hut in Brussel, Belgium. We had come in for a sit down meal. As we walked in the door I standed to wait to be seated as I presumed that's what would happen, as this is the case in my own place of work and most cafes/ restaurants I visit. However about 5 minutes had passed and no waitress came to seat us so I proceeded to walk towards a table. As this happened I also took 2 menus for myself and my partner from the table near the till to bring to the table. As this happened a waitress came over and said something in French. As neither of us could not speak French we didn't understand so she rolled her eyes at us, brought us to a dirty table (not set, not cleared) and snatched the two menus from our hands and gave us other menus. After looking at the menus and deciding what we wanted we were unsure whether or not we had to go up to the counter to give the order or if the waitress would come around and take the order. Upon looking around we noticed how other tables were having their order being taken so we waited for ours to be taken also. after waiting 20 minutes for our order to be taken we decided to leave as in some other places we could already have had our food at this point. As a waitress myself I know this wasn't good service and I just cannot believe she rolled her eyes at us because we couldn't speak French, Brussels is a multi lingual city with majority of tourists speaking English. I don't expect anything from this complaint except for service to be better for future visits, as I do infact like pizza hut and would like to be able to visit again

I ordered by phone my order for my Pizza, from my local Pizza Hut (151st and Metcalf Overland Park Kansas). When I got there I had one person in front of me with small children in tow. We want for quite a while to get service. Delivery people came and went and still no one came to the desk for service. Finally I ask a delivery person if we were every going to get help, and he went back and got someone to help. Then even though the person in front of me told then her name, they gave her MY order. Went I ask why my name was taken off the board, he stopped the person in front of me and toke my order back and then had to refund her money and redo her transaction for her pizza. Here are my problems with this service :

1. The bell over the door, though it rang was not loud enough to alert those in the back that they had customer

2. No one was close enough to see people come in.

3. Who gives you an order without checking to have the right one ?

4. Is it legal to take an order back out of someone's hands and give it to another customer ? I know it wouldn't fly with McDonalds.

I walked in to pickup a order, there was a person looking at the menu board, after I picked up the order and walked by the person he became rude, threatened me and said let's go outside and settle this. He started to follow me outside, I turned around, went in to ask the manager to call the police. The manager tried to apologize, not taking into account the situation. I am being coaxed to go outside in front of the manager and she isn't taking it seriously. I don't feel safe going back that Pizza Hut.
Pizza Hut, Huron and Highbury, London, Ontario. Sunday at seven pm.

On Dec. 14th we ordered 65.86 from a Pizza hut in Lenexa, KS. It was my engagement party and we had a large order. We have ordered from this location before and had no major issues. After roughly 1 hour, we called the store to find out how much longer it would be, the store connected us with the driver, who had the wrong address, but the address he did have was right next door. After giving him the correct address and some more info on how to get to us, he said he would be right there. Another 30 minutes or so went by and the driver called my sister and said well you can meet me up the street or pick it up at the store, we said no, to refund the card. Well, here we are over 1 month later, no refund and a total run-around from the store manager. He stated that the driver said we picked it up and took both receipts, did NOT HAPPEN.. I have disputed this with my CC, and now the wait could be 45 days...ABSOLUTELY RIDICULOUS. My family, friends and ANYONE who will hear me will NEVER spend a dime at a Pizza Hut again! I consider this FRAUD!