Pizza Hut
reviews and complaints

Hut... Hut... Fumble! That's Right... Your catchy Hut... Hut... Hike for the super bowl wasn't so catchy after I decided to chose Pizza Hut for Place to serve my friends and family for the super bowl. You guys put the Ball In Riley's hands that night and he fumbled the ball. He didn't show up to work like the Ram's didn't show up for the superbowl. I have years in retail management and customer service experience. Let me tell you this... Riley is the type of kid you would want working for your competition like Domino's pizza! He's better off being promoted to customer and that's putting it in a friendly way.
I know it's taken me a couple months to write you guys. But I honestly was so upset and how do I word this? Pissed off! That it's best I gathered myself a bit before contacting you. You see the old rule of thumb was a upset customer would go tell 7 to 11 people about their bad experience. Well now days with Instagram, Facebook, Twitter, ect. Truth fully that same upset customer has now told more like 7, 011 people about his bad experience. So let me tell you about my bad experience.
So on the night of super bowl 53 I thought I'd take the Hut... Hut... Hike experience and order one of my favorites, a large stuffed crust pizza and a Huge Order of Hot wings along with another medium pizza to serve my few friends as well as family for the superbowl. When I placed the order I specifically asked for Ranch for my Hot wings and Bone in. Now when I called the phone rang and said someone would be on the line shortly, ect. When the guy picked up he had a middle eastern accent. Kinda like he was from India or something. I assumed he was from a call center. But no big deal... He was a little hard to understand but did a good job and was friendly. But I could tell he more than likely wasn't from the Saratoga Spring store in Utah. Well When my pizza arrived it was a little on cold side, But I'm hungry and not picky. Well when it got to opening up the wings I come to realize there isn't any Ranch dipping sauce. And of course I had no ranch in the fridge. So I called the store directly and talked to Riley. I told him I'm missing Ranch and I need some ranch ASAP my Cold food that was delivered is getting colder... He said he get some down to me. Well 33 minutes passes... Still no ranch! Now my Gym is in same parking lot and my old store is across the street. So I know it only takes 14 minutes to get to my house roughly. That's more then double the time i've been waiting. So I called again and Riley answers. I said "Riley It's Ron again... Where is my Ranch? It's been over 30 minutes?" Riley proceeds to tell me That I didn't order Ranch when I placed my order. I told him How do you know that Riley? Did you personally take my order? Are you calling me a liar? Because I know what I ordered thank you and what does that matter at this point after you told me over 30 minutes ago that you would get me some coming? Needless to say Riley continued to argue with me. I got heated and told him [censored] Riley I want my Ranch and I want it now and don't make me come down there. He said you keep swearing I am going to hang up on you. I said Riley Listen I want my Damn Ranch and I wanted it 30 minutes ago. Well Riley hung up!
That all being said... We all can blame Riley here. But I blame Poor Management and Training. If Riley is a manger then I Blame the Manager who Promoted him. At the end of the day we can all point the finger here. But It's Pizza Hut that's on the out side of the building and it's Pizza Hut that's stamped on the box. I always say Hire Tough, Manage Easy! Word of advise for your team. But needless to say From superbowl LIII on I will no longer be buying Pizza from Pizza Hut nor will I allow any of my family to buy from you either. Sucks, because I'm a sucker for your stuffed crusted pizza. But that's honestly a small price to pay for Riley Fumbling the ball on SuperBowl LIII and turning the ball over to Papa John's or Domino's. Better hiring and management Next time!

Ron

I spoke with a lady by the name AMBER PAUL who said she was the general manager for pizza hut on Church Street in Burlington NC Store number 031220. I order 5 garlic parmesan wings, 12 lemon pepper wings, 6 lemon pepper rub wings, the order of cheesy breadsticks, and meat lovers calzone. My order was at 1035pm, tracking stated it left the store at 11:15 pm but did not arrive at me until 12 midnight. Everything was hard and cold. No sauce for the wings and no marinara sauce in the Calzone. Ms. Paul stated, "that no sauce comes in the calzone and I should have kept my food for 3 days to return to her for a refund". I have never heard of such nonsense. Upon me asking for the corporate office number she implies "she does not know the number" I am appalled with the way Pizza Hut does business. She was very rude and unprofessional. She even hung the phone up. I call the customer service number spoke with Jewel she stated, "you could have not spoken to the GM".I asked Jewel for the last name she stated, "she could not give it to me or the corporate number it was against policy" I found the number online however it was close. I was told three days prior a check would be sent to the store and I would be able to pick it up. Who spends $60.00 for cold and hard food. Amber even ask me if I had saved the food. Who save food for 3 days. I will continue to call corporate at 502-874-8300. I am also filing a complaint with the BBB.

I ordered online for my birthday. When I got the pizza home and started to eat it there was at least a 12 inch hair in my pizza. Obviously they do not wear hair nets. So much for enjoying my birthday pizza. I hope you can understand why I am upset about it and will make a respectable decision on what to do about this problem to make your customers happy and employees also.

I placed an online order and got an email confirmation at 2.48 and the fee was drwan right away. I didnt receive the order till 3.51 so I called the hotline they found no orders under my mobile number however they dound the order searching with its number that ive got in the mail. They told me they will ask the branch to follow up with me since its showing in store in their system although tracking from my side is showong order on way. However no one called me from branch till 4.06 so I called hotline again which said the same. At 4.30 my kids left for their sports practice without having lunch which makes me really really upset. If I was told from the beg. That I wont be receiving my order I would ve prepared anything for my girls. At 4.38 I called the hotline asking to cancel the order as its no more needed and putting money back. 4.41 I received an email asking for a diff. Phone number. After 2 hrs?! And btw I didnt recieve my money yet till now. So withdrawing in a second while redeeming takes hrs although its your fault!

Quality control,

This morning (Sunday March 17th, 2019) my family and I went to Pizza Hut located at Plaza Caracol Km 2.5, Versalles, 48310 in Puerto Vallarta and ordered (Customer name David Arjona) a cheese and pepperroni Gran Hut to go because we wanted to eat with our relatives. I got on the car with my kids and my husband waited for the pizza, got it and didn´t open it until we got home.

Once we got home he opened it and I was dissappointed, it was not what we had paid for, the pizza looked reheated, had no sauce, was hard to chew and tasteless.

We didn´t go back with the pizza because my husband didn´t want me to make a scene, he said that I should just let it go, but no! I want a refund of my money.

Called in to order two pizzas and a cheese stick. The guy was rude on the phone anyways told me itd be 20 minutes. Came to pick up my order and he told me I sounded like a little kid so he didnt make my order. He thought I was prank calling him.. Really rude and inconvient didnt offer a discount or free anything we left empty handed. We wont be back

So on March 1 2019 I ordered a stuffed crust pizza and an ultimate cheesy crust pizza. They were out of the latter so they just sent two stuffed crust pizzas instead. So I called that night and was told I could either get a refund or $30 credit if I called the next day. The guy assured me he would be there because I was obviously skeptical. The next day I called and whoever answered called me a liar and said he was there the day before and he gave no credits out. I don't appreciate people screwing me over on an order and then calling me a liar. This pizza hut is always like this. I should learn my lesson. Get the thugs out of the kitchen. I paid extra for a pizza I didn't get and the guy tried to say they were the same price but I know they weren't because I made the 7.99 2 topping pizza deal a stuffed crust for $2 more. And the other was $12.99. I don't appreciate getting shafted.

There was an error on our online order which was not apparent to us until we saw the email confirmation. Called within 20 minutes of order. Placed on order over 10 min, then hung up on us. Called again, on hold for 6 minutes, hung up on us again. Called a third time and stephanie rudely answered the phone seemingly bothered by a call. I explained the situation and she told me the driver was already here. The estimated time of delivery was 40-50 min so it couldn't be possible. She placed me on hold again and then hung up. I called again and asked her for eta. She advised she was going to recharge my credit card. I told her, "I do. It authorize you, stephanie, to charge my card. I want to know when the driver will be here and I will return the pizza that is not correctly made." she hung up on me again. I called again and someone picked up and hung up the phone

Today (10/3/2019) my family visited an outlet of pizza hut in i-8 islamabad. We ordered a deal which consist of 02 regular pizza and a pitcher of cold drink.
When the pizzas were served, we were surprised to see the size of those so called regular pizzas. They were merely a personal pizza size.
We were really disappointed to see this and felt like we were cheated by words.
When I saw the menu card, it did not mentioned the size, but it mentioned personal/regular/large/xl/xxl.
I would like to know that is there any rules in your company regarding the minimum size for a regular pizza or next time one should expect to see a 3 inch pizza to be called as regular pizza in pizza hut.
In our city, very good quality pizza is easily available from brands like "tehzeeb" or "bread & butter"bakeries. Their size as well as taste is wonderful.
Today was the last time I visit your outlet, next time I will definately prefer eating a pizza that will be visible without a microscope.
Yasir ghani shaikh
[protected]@yahoo.com

Pizza Hut is my sons favorite pizza. We are on vacation Florida and called in a medium pepperoni pizza price was $15.21. The ap shows a price of $8.49. The Pizza Hut store says they are not affiliated with the ap. Totally unacceptable

I called Domino's just down the street and there price for the same pizza was $7.99. Guess it is Domino's going forward

Waited for our food longer then expect and heard that chris took our food to someone else table and we had to wait longer. It was not fair we were their before the table and they got our food. It took forever just to get our food and chris kept forgetting what we had, he kept making mistakes on our food witch was not right we were there for about 2 hours.

I place by my order at 11:43 on a Saturday night. Upon arriving at store to pick up my order at 11:55 the young man working the window took my card telling me he had to run it from other computer and would be right back. He comes back with a pizza hut box in hand and my debit card no reciept just hands it to me and said thanks. I was in bryant AR for my 12 year old daughter softball tournament which they were getting ready to play the championship game and I had ordered the pizza for the children to be able to eat something before playing the late night game. I do not live in this town. I used pizza hut's website to find a location closest to the ball field. When I get to the ball park again my daughter opens the box quickly to eat and instead of my pizza I ordered it was a half eaten order of pasta and breadstick. YES HALF EATEN FOOD! I immediatley called the store. Let me say this is all while I have 4-5 12 year old girls now upset and starving, they couldn't just deal with it and eat it or anything because it was half eaten food with a fork in it. The man that was working the drive thru was same man who answered the phone when I called back. I gave him my name explained to him that I just opened the box and it was not the pizza I ordered but somebody's trash or food they were eating. He explained to me that yes someone had ordered the pasta and breadsticks and must have been given to me by mistake. He told me he could give me store credit to make up for the mistake but the ovens were now off and he couldn't make anything else but does apoliogize. I then said well yes your going to have to do something because I just ordered and paid for something and got literally someone's food they were in the middle of eating! Honestly at this point of the ordeal I begin to think this was intentional due to his lack of concern or shock. I said yes I want my money back or my pizza I ordered. I explained to him that I wasn't from Bryant I lived 2 and half hours away so how would a store credit even work. He replied "no then I can't give you any kind of credit and ovens are off." I said that's fine but something has to be done and then I have to bring to his attention that I should have a pizza cooked and sitting there. I had just left the store and it should have been cooked but I was mistakenly given someone's half eaten food. He the tells me yes he would be there for a little bit longer closer store and if I wanted to come by he would give me the pizza I ordered and a refund. I made the trip back over there handed him the pizza hut box with fork in half eaten pasta tin and the 3 breadsticks with opened lid on sauce- yes disgusting! The same man hands me a pizza box with a ten dollar bill on the top of box and said it wouldn't let me put the money back on your card. That's odd but whatever I did get my money back. I decided it would be best if my daughter and myself didn't eat the pizza that we had because of the handling of the situation by the worker I felt it was unsafe to even eat. Had a terrible stressful gross unsatisfactory experience and still ended up with nothing to eat as well as lots of anger and disappointment. Please feel free to contact regarding this matter I would be happy to talk with someone.

Your recent tv add shows two young girls looking at a pizza hut pizza just prior to eating. One young girl comments, "oh my god". God has absolutely nothing to do with this ad or pizza in general. I do not appreciate your ad department using our lords name to discribe pizza. I recommend the add be changed to "oh my gosh". Please respond back to me.

Thank you,

Gregg leonetti
[protected]@aol.com

I placed on order on Saturday, 02 March 2019 07:17:04 and order number 5093109 and with promise to deliver (Your order will be delivered approximately on 07:47:04).

But I made three to four call at your call center to inquire but every time with promise of delivering in 10 to 15 minutes. And finally at around 8.50 told me the order can deliver due to technical glitch and your money will be returned in 4 to 5 working days.
I did not receive any alert that they can not deliver order.
Disappointed with the unprofessional approach and will think multiple times to deliver and will never pay advance.

I love Pizza Hut pizza, and have purchased hundreds over the years. Yours is definitely my favorite brand. However, a recent TV commercial featuring two young ladies who are surprised to see a new crust variety is disturbing. One of the girls says, "Oh my god!" referring to her approval of the crust. There are SO many ways to indicate her surprise and pleasure at seeing a pizza crust that do not require using our Lord's name in vain. I ask that you please pull the ad and replace it with another that is not offensive to those who believe in and worship God. Thank you.