Pizza Hut
reviews and complaints

Manager absha at pizza hut southall makes mistakes and gets rude
I odered a pizza online and was delivered the wrong wrong pizza
When I rang in to complain manager told me to f... Off
And hangd up. I wrang in again and explaind she said do wateva you
Like I then told manager I will come and see u in person as I was leaving
I get a call back stating ur f..In pizzza will be with u soon
I then asked for a refund and found she hanged up on me
I then upset and angry'ly sat down and thought I dont diseerve that sort
Of service as I am paying so wrang in and she told f... You I have spat in your food
What you going to do.

I am shocked and would please like help on sorting out this bully
At pizza hut southall named absha

Any help welcome
Thank you

I had my daughters party at pizza hut dartford today, i had booked this two weeks ago. We arrived and stood waiting in the doorway for 10 mins with no signs of any member of staff.
I noticed a table set up with ballons etc so took it upon myself to just take it that it was ours, and it was.
After sitting waiting for a further half hour with still not being acknowledged i went over to the entrance where there was now a member of staff. I explained we had waited, the kids were excited so had seated ourselves and would someone be over to see us soon (its a party and the kids parents are picking them up now in an hour and half).
The waitress came over 5 mins later and took the drinks order, our drinks arrived pretty quick (well half of them at least) 20 mins later no one still hadnt come over for our order (it wasnt busy) so i decided to take the orders myself (writing in crayon on the back of the hat supplied) i then took it to our waitress and said heres our order.
I had to keep requesting bowls for the kids salads, when they got them they were so hungry they pigged out on that so by the time our food arrived (it took ages) they wernt very hungry so wasted most (which was good as by now we were running out of time and we had ice cream and the birthday cake do to yet! we basically had 40 mins to have our salad main and dessert.
As no attention at all was being paid to us, we waited so long for refills that the kids were moaning so i went and filled them my self.
I also had to make a few requests for the ice cream bowls.
I would not recommend having a party here, you will not be able to enjoy your time as you are left running round filling drinks finding bowls, cuttlery and wait ages to be served.
when the kids started getting boystrus i must admit i was so cheesed off i let them run rings round the place

Wow! Where do I start. We have ordered from this Pizza Hut for about 3 years now on a pretty regular basis (once a month or so). The first year, service was outstanding and the pizza was outstanding. But in the last two years, they have begun price gouging (not just this local Pizza Hut). They advertise "$10 any size, any toppings, etc." and then proceed to charge an extra $2 for extra cheese. Now I would not normally complain about that but this particular location's definition of "extra cheese" is what I would call a "normal" amount of cheese. We ordered from other Pizza Huts in the area and they certainly give you your $2 worth (IMO). But I just paid $35 for two large thin crust pizzas! $20 for basic pizza, $4 for so-called xtra chs., and $2 for an extra topping, $2.50 for delivery, and the website checkout had the gall to actually say "driver's tip not included!" Now I understand the driver works for tips and I have no problem giving them a tip but Pizza Hut is charging $2.50 for delivery even if it is just down the block? Pizza Hut is becoming the American Airlines of fast food. Fee for this, fee for that. I think we will start ordering from Domino's again or Little Caesars. Little Caesars uses real Mozzarella chz (not that artificial crap PH uses), puts a generous amount on the pie, and has Large hot and ready to go pizzas for $5. They taste better and are considerably more food. My family of 5 kills 2 PH large pizzas and is still hungry. But we only have to order one large from LC when we go. You might want to consider doing business elsewhere. Pizza Hut is doing what Blockbuster did----charge ridiculous prices. Now Blockbuster is looking at bankruptcy. Pizza Hut will be a failing brand in less than 5 years if they keep this up.

My feancea and I were having the buffet. He got a plate and put his pizza on it and sat down to eat. There was a dead cockroach on his plate. I took it to the counter and showed the lady. I said ( Can you tell me what this is?) She said ( I dont know what it is.) I said( ITs a cockroach) she ask ( It wasnt in the food was it?). It should not matter where it was in the food or on the plate it should not have been there at all. She took a 1.50 off our meal. We should not have had to pay for the food. When we found the roach we left. She also ask if everthing was ok except the bug. Come on this shows its not a clean place to eat .Feel free to contact me anytime at [protected]. My email is
[protected]@yahoo.com. I have the reciept if you need any info off of it.

saya tidak berpuas hati dengan layanan kurang mesra, makanan lambat sampai,
bukan itu sahaja, salah satu pekerja di pizza hut sentul raya kurang ajar dengan staf lain dan pelangan.
harap mempertingkatkan layanan mesra terhadap pelangan dan staf.

Yesterday afternoon was really hungry and I had no car so I decided to order a pizza from pizza hut. The driver came in to my house and he asked me to pay the total which was $13.72 and I gave him a $20+75cents and told him just give me 7 back. From that $7 I gave him a 1$ tip he said thank you and put that dollar in the 20 and folded it and thats all I saw.. So I take my pizza to the table and a hear a knock on the door I openend it and it was the driver he walks back into my house a claims I never gave him the 20$ bill.. So he starts emptying his pockect to show me he doesnt have it.. And I tell him you know im not f*ckin crazy I gave the 20 at the same time I was emptying my pockects to show him to. Basicillyhe was arguing with me claiming I never gave him money. So I tell lets him trace your steps back to your car to see if you might have dropped it he says no I already did that thats why im back here talkin to you.. I turn to him and say do you think im crazy an he says "i dont know maybe my friend. "i then I turn to him and say lets go retrace your steps again he agrees and hes is following me.. I walk from my house to his car checking the floor and we couldnt find anythin. So I decided to lookk away from that path to another dircection and guess what I found the 20. He threw it in the grass off the path to his car. There was no way in the world or in the laws of physics that the 20 fell there from his pocket while he was headed towards his car. If you remember I also to you I gave him a 1$ tip that he folded the 20.. Where was the dollar then huh. This idiot delibritly threw the 20 in my grass so when we traced our steps we wouldnt be able to see it. Lucky I found it because he told me he wouldnt leave my house ubtill I paid him.. He was actully really lucky I didnt shoot for yelling in my house like that. I called pizza hut told them what happened they didnt even apologize all she said that hes a good guy and hung up on me after I aske for her name... I never ate that pizza after that but it looked really good I had 3 toppings jalapeno chicken and bacon... Umumumumum

Dear Sir/Mam;

I am writing to you today in quest of several issues that have been brought to my attention over the past few months with one of your stores in Denison texas, on W. main street.
i have several issues i feel need to be addressed about your hiring practices and employee protocal's and public relations, due to intervention and through ordering from your service in the Denison TX area it has come to my attention that people in this store are dealing in "POT" mariguana ! from the manager >AKA Sammy,
too: and not confined too the shift manager >>AKA Lizz,
and to 1 particualr driver AKA Leona, who has solicited attempts of prostitution for money from me and about 18 other men i know in the area and no telling how many others. in town.
on several occasions she has offered her services while on duty for extra money for various things of sexual natures.
i am just kinda curious as to why? and how come this type of situation is going on with a public food service? also i futher intend to contact some associates i know in the FDA as well as law enforcement along with a few i know in the new's media to investigate into the matter of importance.
i have worked in and around law enforcement for many years in several states and it boggles me as to why? with all the crime and children growing up in our city's and town's? That pizza hut of all places promotes the hiring of drug addicts and prostitutes who deal in drugs while on the job as well as soliciting prostitution.
in the next 24 hours i will be fowarding this same letter onto other agencys with a inquiry as to finding out why this type of attrocity is
aloud in this industry..

I have one hour for lunch, so my husband and I decided to go to Pizza Hut for the lunch buffet. We were seated almost immediately, but that was the height of service for this visit. No one came to our table for our drink orders. A waitress that was waiting serveral tables in the room we were seated looked at us three times and never asked us if we needed any help. Instead, she managed to VISIT with all the other customers in the room and continued to ignore us. My husband finally walked up to the hostess that seated us and the waitress that ignored us while they were clearing an empty table and asked if someone could bring us a couple of unsweeted ice teas. Another waitress showed up with our drinks and said she was sorry but no one told her we were seated. If the other waitress that ignored us, saw we had not been waited on, why didn't she say sometime to the hostess or the other waitress. After being served our drinks, we were never checked on again. When we went to pay our bill, five workers stood and stared at us for almost a full minute before one of them decided to walk up to register. She asked us which table we were seated at and we told her. I told her about the lack of service and she said she would not charge us for our drinks. How much do you think two unsweeted teas cost?! I'm sure that really hurt! We didn't even get an apology for no service. The attitude was the worst! I've never felt so unwelcome!

POOR SERVICE

My husband, son and I visited Pizza hut Restaurant in Jusco tebrau City, Johor Bahru last Saturday, 31/7/10 around 9.30pm. We have experience the very poor service from the waitress and shift manager.The waitress took away the cheese bottle to other table without asking us while we going to eat our meal . Beside that, after meal, my husband "ASKED" one of the waitress to serve us the single scoop of strawberry ice cream for my son, but we wait so "LAMA" until my husband get angry and himself need to go to counter to get the ice cream and seen like nobody realised this. And the shift manager just look at my husband without saying a word sorry. We ready " KECEWA" with this type of the "PERKHIDMATAN".

I took my 4 year old and 6 year old to Pizza Hut after school today as an end of term treat. Its not my kind of thing but they love it. My 4 year old didn't really enjoy his pizza
but did have 2 finger bowls of apple and cucumber. They both wanted the icecream factory (included in the price) and after 2 mouth fulls he threw up much to my embarassment. I was refused help by the staff who gave me the disinfectant spray and kitchen roll and told me I'd have to do it because they weren't allowed. The Manager was shocked that I complained at the lack of help, afterall I was covered in sick, as was my child. He said it was my child and I should clean it. He then told me that it was not his fault that I had fed my child so much that he threw up. Wow, what a great Manager. Great social skills don't you think? I'm sure he'll go far with such a caring and sensitive attitude. He then asked me what I do for a liviing so that he could tell me how to do my job! Oh my God, how does he stay open with such a disgusting attitude to paying customers.

I have never been so insulted and treated so badly in a restaurant. I will never return and will make sure no one I know does either.

He ruined the treat for my children and then charged me full price for the privilage.

My daughter used to be their team member. She's 4-yr hrm graduate. She applied for the position as management trainee but unfortunately they just hired her as their crew instead. So as a team member, it was not listed in her duties and responsibilities to assigned her to do all the paper works and to be the personal driver of their manager. Not only that, she should be a trainee for 1 month but how come she was on duty for more than 12hrs. And what was charity work/time all about? 3 hrs of working but you are not paid for that 3 hrs extension of work? Lastly, you are forced to work even if its your rest day. Then you cant receive your salary on time. I am calling the dole to be aware of this! Employees should not be treated like this! Pizza hut is the worst restaurant ever!

Hi,

I ordered a large pizza (Super supreme with stuffed hot dog) on saturday the 26th of june 2010 at 2:00 am. I live in nasr city - end of mostafa elnahas. My phone number is +202 [protected]

The pizza was cold and far from fresh. It was at least a day old. It was obvious that it was heated. It tasted like crap.

This is it not the first time this happens. It's either the pizza is cold or not fresh.

I will send a formal complain to pizza hut abroad (Yum). I will even call them at +[protected] (U. S. ). I already shared the story with hundreds of friends at work and I will publish it on social networks.

Thats's enough, someone has to start talking

Regards,
Rasmy

Ordered pizza online. After waiting an hour and a half we called because we still did not receive our order. The manager (Javier) at the georgetown location in texas said that his driver called us 3 times and knocked on the door a rang the door bell. Bull you know what. The manager continued to be very rude and said that we can order again but that we would be put in line again! What! I have always ordered from them and never had a problem but will never order from this location again. Beware. Do not order from [protected]

Pizza Hut delivered the wrong order. Immediately called the store to let them know. I was told it would be another 45 minutes before they could get another pizza to me. This was not acceptable. Asked for the driver to return to pick up the wrong order and to have my credit card credited. I was told this could not be done. I drove to the store to deal with the manager face to face. I am still not satisfied that I could not get a receipt showing a credit to my account. I was told that I would have to wait 3-5 business days for the credit to appear. This was a very frustrating experience and felt like I was dealing with inexperience manager as well as an inexperienced customer service representative. Don't plan to order pizza from Pizza Hut anytime soon. My family will attest to that since 5 years ago I had a bad experience with a KFC/Taco Bell restaurant and I refuse to go there. I guess I hold grudges.

I made a order with pizza Hut malaysia ( home delivery) by local time 7.15 pm on 12 Jun 2010. I waited untill for 2 hours and nothing turned up!. And to my suprise when i call then again at 9.20 Pm to enquire, they said their particular resturent is busy amd so i have to wait. A BULL ### SERVICE FROM PIZZA HUT MALAYSIA. My kids waited for the pizza really slept.
WORSE SERVICE FROM PIZZA HUT MALAYSIA
ALSO THEIR CUSTOMER SERVICE SUCKS
COMPLAINTS AND ENQUIRY IS GOOD FOR NOTHING.

When i called the enquiry anf ask the person there, that i need to talk to their manager, The manager was not willing to talk to me, ###, why he is oppointed for ?
Guys i would really say pls go with Dominos ... Pizza hut SUCKS

Joe
[protected]

My family (with my wife, my 6 y/o son and my 7 month old baby) along with my wife's couple of nieces went to Pizza Hut SM Bacoor last Saturday 05Jun2010. One of the foods we ordered was the baked macaroni. Since the youngest from the group, my baby, was already hungry, my wife gave a portion serving to him. A few spoonfuls of baked macaroni has already been eaten by my baby and what's left in the bowl was placed in in my plate as well as my wife's.

While eating the first few bits of the said macaroni, I noticed that the food is already expired. I know the taste of a fresh one because we always order the same food every time we visit Pizza Hut. I raised the matter to the store manager and he gave me the contact number to let them know what will happen.

The next day, Sunday, as early as 3am, my baby started to have diarrhea and became very severe throughout the day. Monday, I rushed my baby to the hospital as his diarrhea became much worse. I also contacted the Pizza Hut manager to inform them about the situation.

By Wednesday, my baby's diarrhea subsided. When talked to the manager again, she advise me that Pizza Hut can only reimburse back any expenses incurred during my baby's sickness.

I just wonder why they will just pay us for the expenses like the tests and the medicines?

After all what happened to my son? The worries, significant loss of weight of my baby, 3 nights without sleep, setting all other things aside just to take my baby to the hospital, the disappointment to the quality of food we got?

Pizza Hut doesn't know how to keep their loyal customers.

We were a loyal customer of Puzza Hut and we dine here once every 2 weeks. Our company is also a big customer of this.

But now, I don't think we will visit Pizza Hut again. I'm totally disappointed.

I am Complaining about the Service of the Staff who work in the Pizza Hut Restaurant in Bracknell - The Point, Skimped Hill Lane near the Bowling Place.

My Complaint is this, and it has happened twice now, when me and my friend have finished our 2 games of Bowling on Sunday night, we go to Pizza Hut for tea, and normally they are quick and friendly, but on these two occasions the drinks came quick, but we were kept waiting for over 30 minutes for the Pizza to arrive, first time the Pizza was barely warm enough to eat, second time it was just about hot enough to eat, and we could see our Pizza on the side to be taken to us, but I had to ask the manager that was on the second time to say that we could see our Pizza and that it was going cold, so a few seconds later he bought it to us, and the manager that brought us our Pizza on the Second time was also a bit mean and rude, and me and my friend we're not happy that it happened again. We appreciate that the restaurant is busy on occasion but feel that the attitude of staff did not help us understand the slow service.
PS: I have got the relevant Receipts