Pizza Hut
reviews and complaints

I placed an order on July 31st. Ordered the $10 Tastemaster with extra cheese which showed on my order as $10.00 + $2.25. Also used my Hut rewards to get a Medium 2 topping pizza with extra cheese which showed that I owed $2.25 for it. Pizza total was $14.50 plus tax. I rounded the tip up to make it an even $20.00. When I was checking my bank account I noticed that $34.58 was taken from our account. I was overcharged $14.58! I pulled up the e-mail, which I didn't look at until then and noticed it also said $34.58 but when I closed out my order on line it was for $20. I looked at the app and it showed all of my previous orders, but on this one it shows "Sorry, we don't have details for this order". We enjoy Pizza Hut pizza and we were going to order again this weekend, but decided we didn't want to, until this was resolved. Also, noticed that the Hut Rewards hadn't changed any from before we made this order. No additional rewards were added for this order either. Not sure if the store made the error or what, but would like it taken care of. Thanks! Dorleen Howard

Every Friday I order a tastemaker pizza for lunch. Very often one of the three toppings is not available. July 30 2021 no onions. Aug 6 2021 no roma tomato.
How can this be with the weekend still ahead. Store manager needs to do a better job managing inventory.

I have tried to get in my rewards account for weeks and they have sent me new passwords several times and doesn't work and I have ordererd 3 or more LG pizzas from u in the past 3 months and get nothing out of it and I'm getting tired of it and also it won't let me order carryout when I go to place an order to the high ridge store it just stays or goes back to delivery. Since the day I opened my rewards account I have not got to use it and when I try to open a new account and sees my phone # it says u already have account under that #. So why don't you guys open me a rewards account and then give me the imfo cuz I'm tired of waiting my time and not getting anywhere and not getting points for my orders! Tammy wickers

I ordered 4 large pizzas and 16 boneless wings today. All pizzas are very undercooked the dough stretches apart when separating slices. Had to cut them apart and finish cooking on stovetop since my oven is broken. Also this is the second tome I order boneless wings and 1/4 of them are tiny mostly just breaded no meat in them and count toward the 16 count

1. I am trying to take the survey but my receipts do not have the code information for me to take the survey.
2. The reason I am trying to take the survey is because my order was wrong and the pizza was gross. I have on my receipt ez on the sauce, extra cheese. They gave me extra sauce and ez on the cheese. This was on both of my pizzas. The pizza was absolutely gross. Made us all sick.

As you can see from the receipts, it says ez on sauce, extra cheese
Also you can see no survey numbers.

Pizza Hut Brievengat Curaçao - order number 6562325 on 17th July 2021 at 1.18pm was not deliver as according to them, they didn't recd the order but we have recd the confirmation which I posted down.
Again order on phone for delivery at 2:50pm was not deliver till 4.00pm
And when called n ask the person in charge, they said it was for take out. Disgusting n pathetic service

I ordered a pizza at 7:28 PM it is now 9:20 PM and I just called the store I was told that if you order online the tracker is not accurate nor the delivery times accurate and I could expect a 2 1/2 hour wait for a pizza according to the young lady I spoke to the pizza left the store an hour and 45 minutes ago and I was the second delivery the store is about an eighth of a mile from my home so I am now waiting for a pizza that I'm sure it will be cold and not as delicious as Pizza Hut pizza is supposed to be

I am writing this email after an unsuccessful answer from your customer service team
Its been over an hour and order hasbt arrived and no one called me back to update Would love to know if there is any policy by Pizza Hut for food delivery time? As your customer service agents didnt seem to know.It was ordered at 2:35 and its is 3:50 already.

7/11/21 ordered pizza (on-line) from Pizza Hut located on Carriage House Dr., Jackson, TN 38305. Couldn't eat it because dough had just been formed, maybe got in the oven 1-2 mins. Didn't call them as didn't want a pizza since my first bite was so bad. I have had over cooked/burnt pizza before, but never raw - UGH! Also, I asked for some red pepper packette & delivery lady said she didn't have any on her & it cost $1 & would have to order at time placing the order (nice touch! nickel & dime your customers). NO MORE PIZZA HUT FOR ME!

Ordered thru the app placed the order for 39.98. payment cash. Went thru fine. 20 min later I get a call saying I can't pay with cash because my order was for 30$ or more. I have ordered from them for yrs an my orders are always over 30$
An have always paid cash! Part of the order was redemption of 200 pts
Rep hung up on me and here I sit del time came and went no pizza but I show that the order was not canceled and my 200 points were used ! I want some redemption for this the order was not delivered! ! But the order was never canceled and my point were taken! But yet I go i can online it says very clearly in both
The appt and internet both say cash is an option for payment!
Looks to me you care nothing for your customers! And I will not be doing anymore biz with your company ever! And I will be starting a campaign to make sure everyone I see will understand this fact!

Last night I visited Pizza hut in Mirdif City Centre Dubai with my family.
I am regular customer in this outlet they can check with my credit card details.
Last night experience was disappointed for below reasons.
Food was delayed (other people were complaining as well)
We ordered two pizza's the supervisor gave us 2 pieces of ketchup only once my 6 year old daughter asked for more she gave additional 3 and one piece of sauce usually we get 2 different sauce from same outlet . I Did not question and went on table.
My wife asked to change as she like black sauce which they did not give.
Once I went to same staff she exchange with other one and I politely asked I need black one and by the way why we got only one usually we get two she said your daughter took 2 extra ketchup that why she gave one sauce and they do not have black sauce.
I told her in that case she should have informed me I could have paid for extra ketchup.
Lastly once we open pizza both were burn.
They were kept on oven for little more time then the normal time I guess.
I did not complaint kids and my wife did not eat that and we ordered burgers instead.
Either they were under manning as the service was not up to your standard.
I have taken pictures of pizza .
Please respond me if you need more details .

I placed my order with pizza hut at 12 pm on Saturday July 3, 2021. On my end, in my phone, it said estimated delivery was at 12:41pm. It was 12:50 and I called to see if it was out for delivery. The lady who answered the phone was very nasty and she said, "YOUR PIZZA ORDER IS NOT SUPPOSED TO BE DELIVERED UNTIL 1:41PM"...I said "I'm sorry but I placed the order around noon, why would I want my pizza delivered an hour and a half later?"...she said "WE ONLY HAVE ONE DRIVER AND HE IS OUT WITH DELIVERIES RIGHT NOW, SO YOU'LL HAVE TO WAIT, IF YOU STILL WANT THIS ORDER!"...I said "Yes I want the order, do you know when he'll be delivering it?", she said "WHENEVER HE GETS BACK"...I said ok, and she "YOU NEED TO WAIT, HE'LL BE THERE SOON!"...I am so angry, she was so rude. She shouldn't be working at a job she hates.