Pizza Hut
reviews and complaints

I used the app and ordered a large thin and crispy pizza. The crust was so thin that the toppings fell through the crust when we picked up the slices. After detecting this problem we then noticed that the crust was not even crust it was all goo toward the center of the pie. The toppings were good with cheese, ham, and Italian sausage, but when there is no crust to hold the toppings, what good is the pizza? My wife, son, and I were hungry so we ate it anyway. We were just disappointed in the quality.

When I was ordering my Pizza's last night February 19, 2018 I used the PizzaHut app and it said that I would receive a free Hershey dessert with a $15 dollar purchase if I I'd for it with a visa online. I did. When I went to checkout the dessert was not on my order and when I arrived at the store I went through the drive through and I talked to the gentleman that served me and he said that it would take 8 minutes to make one, but my other stuff was ready so I left. Then my when I got home, my Pizzas were not baked all the way, and one of them had a hand-tossed crust and it was suppose to be thin & crispy. We actually had to put them in the oven to get it baked enough so I could eat them. I had bariatric surgery and cannot have doughy things. It cost me $19.36 plus the gas and time to drive 20 miles to pick up. Ridiculous!

2/19/2018 at approx 7:55 PM I attempted to order a pizza on line. All stores in my area are differing in their service and level of helpfulness when I tell them I cannot order on line. Our internet service is extremely slow and we have few options as we are out in the country so far. Finally, when my computer would not pop up Pizza Hut app I used my phone, but could not figure out why the order did not show the free brownie for the Visa option. I called the store and a rather sarcastic young man said he did not receive the order and maybe I should try another store further from home. Again, I put the order in and got a message on my email that the internet to Pizza Hut was down and said I should call the store. I called the store again and asked for the manager who put the order in for me. He was very helpful and said that the internet ordering system to all stores was having some problems today. Perhaps the unhelpful young man I spoke to the first time could have told me that. Or maybe he was overworked and wanted the pizza I was ordering to go to the revenue of another store. In any case I am not pleased with his demeanor and that I had to spend over an hour using my phone to try to order a meal which I could have gotten from another vendor without all of the drama and aggravation.

I called the customer care line and asked for the hours for dine in seating and was told 10 pm which I really appreciated since the Store did not answer the phone. When I arrived the server said she was trying to finish vacuuming and closing the dining room because she was going home to take pain pills and sleep. We arrived at 7:20pm and myself and my children were treated as if we we're inconveniencing her another staff member was there maybe the manager and they told me they close it at maybe 8, 8:30, or 9 pm. I am very unhappy with the service here.

I ordered online to pick up at store ticket number 0029 I called to let them know I was on my way they couldn't find my order so I had to go to email find ticket and call back finally I go to pick it up the employees were all outside the front of store hanging out with friends. One person inside three other customers waiting by the time we got help and I got home the pizza and garlic knots we're cold didn't taste good at all. The whole experience was horrible

My neighbor wanted me to order her a pizza from Pizza hut. We do that online cuz we can get it for $7.99 plus delivery and tip. I call Pizza Hut and ordered because there were lots of people ordering online. They said it would be an hour. They couldn't give me the online price. It costs $35.50. I ordered it. My neighbor wasnt happy. The delivery boy showed up after maybe close to an hour and a half go 2 hours. My neighbor said "You're 0
very late, its been 2 hours." He said they were backed up 2 hours and be laughed at her. She said I dont think we're going to get Pizza hut again" he Said "good" she said something about him being rude. He laughed and said "Enjoy your last pizza".She was shocked and so was I. I got online to order us a pizza cuz they're $7.99 again. Then we just looked at each other. Would someone spit in it.would they add something yucky. I dont know. He was.very rude, and mean. This was 1/16/18 Server: Alegon. Ticket. #76 Invoice# 45. Pizza hut # [protected] Avenue. G Kearney, ne [protected]

I ordered from pizza hut online. I made 2 orders to be able to use my hut rewards and was charged 2 delivery fees of $3.50. Why was my card charged a different amount than what was supposed to be charged for both orders? This is not right. I need those dollars for something important. I signed 2 receipts for something totally different from what I understood I was being charged.

It is Sunday, Feb 18th at 9pm.

I have ordered pizza from the store on Commercial Ave in Fort Lauderdale several times. Each time there is some sort of issue. Whether it is the lateness of delivery, the order being wrong, and on one case it never came and I had to re-order.

Tonight was the BEST. I placed an order online, got to the end to checkout...then decided 'oh, I have Rewards points...I think I will use those". So I click on to redeem the points. This brought my $18+ order down to now $5+. Then I go to check out. Guess what... I can't GET delivery s I do not meet the $10 delivery requirement. WHAT? But I thought the points meant I was being rewarded for alot of business; and now I cannot USE the points and have the luxury of a delivery. I called the store. 45 min later after one of the most grueling phone calls I have ever placed to a store, they agreed to have me use the "pick-up" option online; then call them BACK and they would deliver it. SO, I do that. I pay online $2.12 ( as it backed out the $3 delivery fee I guess when you select pick-up). It asks for my CC which I type in, and then BINGO I get the order confirmation. So I call the store, get the same girl ( the 5th of the 5 girls I spoke to tonight) and she confirms my address. Wait for it... THEN she asks for my CC to pay for the order. WHAT? "Oh yes", she says.."it doesn't show that you paid for this order. Ok, I admit, after that I let out a few expletives at her. she didn't deserve it, but based on my evening thus far, I had no control. Then she places me on hold...then comes back and says ok we will deliver in 45 minutes ( the same amount of time I have been on the phone) I am actually typing this as I sit here waiting for my pizza. So, I will not tell you what you need to do, as I am sure if you read this entire story you already know what needs to be fixed with Pizza Hut. I do, however, expect a call, or an email, or some sort of logical follow-up. I extended the courtesy of helping you better your business; I expect you will extend the same courtesy for my time and efforts.

It took over an hour for me to receive my food which is way more than what it said and when I tried contacting them no one would pick up the phone. Completely unacceptable, I won't order again from Pizza Hut because of this. Plus when I got my food it was cold and was not what I ordered. It was already over priced then to get it cold didn't help at all. Don't run that store if no one is gonna help people

Called my neighborhood store which when I picked up my found out it went to the call center. I ordered two (2) pizzas both without mushroom and black olives which I only picked up one (1) pizza at a price of $18.00 and this was a medium supreme pizza t on his date 02/15/2018. I will never order from this company again, I will go to Papa John's or Domino's for PIZZA.

Placed my order over the phone for carry out. They said 20 to 30 min so I showed up at 20 minutes my name was on the screen as my pizza was done. 3 employees walked by me and didn't say anything 15 minutes later the employee in the far back came and helped me as the other 3 stood there. Then I bring my pizza home and it's still doughy and not enjoyable. All around bad service!

I ordered 2 large pizzas last night.One was hand tossed meat lovers with garlic buttery blend crust and the other one was hand tossed pepperoni with hut favorite crust.It was a special they had for $19.99 2 large pizzas a specialty and 1 topping.I always order from Pizza Hut and never have a problem until last night.The crust was super thin and there was hardly any cheese on it.

I used my debit card to complete my purchase at the restaurant and they did not let me sign my receipt. I checked my bank account and was over charged. Found out they signed my receipt and added their own tip. This is absolutely unacceptable. I went into the store and they told me this happens all the time. I need someone to give me a call. Janis washington [protected]. Thanks

314 rowan blvd.
Glassboro, nj 08028
[protected]
February 14 at 8.24pm
Order number: 3180214192437001184033125
1 personal pan pizza classic marinara sauce
1 cheese sticks with marinara sauce - single order

So I walked in this store and I placed an order online for a small cheese pizza and cheese sticks when I went back home and opened the pizza box the pizza was throw in the box upside down without even cutting it. As if they made my food just for the sake of making it. Also the cheese sticks that comes with marinara sauce was without it and I paid $11.49 for this kind of customer service? The girl becca was extremely rude when she ringed my order and when I went back to return their piece of [censor] some guy named trevor didn't even apologize for [censor]ing up my food and didn't even ask me if I wanted anything else or give me [censor] for courtesy. Such rude customer service? I would never walk in this store again no wonder why pizza hut in general sucks! Hire some good people you [censor]ers! You guys already have [censor] food why make it even more [censor]er

Rude waitress. We didn't get served for 40 min. She did not refill drinks. After she delivered food we had to find her to get check. The pizza was not fully cooked in the center and so greasy I could pour it off my plate. We ate around it and left over half of 2 pizzas. We didn't want to take it but weren't offered boxes. The waitress basically hid from us after serving so we gave up and left. The salad bar also had 4 items that's all. 🤔

I ordered my pizza at 530pm February 10th 2018. Order number:3180210173201001231022178. It stated order time was 35-45mins. At 650 I called to politely inquire a out my order. The female who answered the phone responded with a very irritated tone and snapped at me. My pizza arrived at 735pm. The food was cold. The cheese sticks were hard and burnt. The pizzas did not have much cheese. One pizza had almost no cheese or sauce on it. It tasted awful and not like pizza. It tasked like cold hard bread. The bread sticks were not edible. It was like trying to eat plastic melted to burnt bread. I paid 46$ for my order. I have never had any problems before this order. Pizza hut Was our favorite pizza place before this incident. I can not afford to spend this much on cold food that is not made correctly.

I love Pizza Hut. I enjoy going into the restaurant and dining. But here lately the salad bar is unfit to eat off of. Everything is wilted and rot looks like they never change the item. They probably put new stuff over old and it is really gross. I ordered the salad bar without looking at it first (my bad) they charged me $3.99 for an unfit salad and I think u should look into fixing this problem so many people love salads and this is very disappointing especially paying these prices for something unfit to eat.

Ordered pizza on the phone paid with debit card on the phone. When delivery arrived driver try to charge me again, I refused to pay again. Delivery driver left with the pizza I bought. Called the manager explain what happened, she said sorry can't help you. Would you like to order another pizza. I asked for refund. She said will refund in 2 business days. My complaint is I already paid on the phone card was accepted it shows on my bank statement then was charged again when pizza arrived. The pizza location is 1004 e main St. Richmond MO 64085. Delivery to Pat Biddix at 115 bldg D alexloop Richmond MO 64085. Time ordered 2/9/18 7pm deliver at 8:30pm 2/9/18

We ordered a large pizza and boneless wings for delivery. When it got here the set of wings barely had any sauce on them so we called and the manager Brad was very kind and offered to send a fresh order right away. When we got the fresh order, it was worse than the first. We called back again and Brad said that it was impossible because he made the order himself and that he put 3 scoops of sauce instead of 2 and that he just didn't know what to tell us. Said that if we wanted to continue with a complaint to call his supervisor and gave us his name and number. It's a shame that people work so hard for their money and get awful service like this when they choose to spend money with your company.

I would like to bring to your notice that I ordered with Pizza Hut 2721 FM 1463, Suite 110, Katy TX 77494 location for my New Years Eve party. They not only did not deliver, but the manager was rude. They said I could get store credit as they were too busy. I agreed. I called later for a small order. When I called again for another order, they said there was no credit left because I had to use it in one time. It was never told to me that the credit had to be used in one time. So basically I pay for 6 pizzas and sides. The order wasn't delivered and then I get only 1 or pizzas. Such a rip off! Please check other reviews about the bad service and rude staff.