Pizza Hut
reviews and complaints

Dear Customer Service,

I visited Pizza Hut, Bayswater branch, this evening to eat. I entered and there was no one to seat me. There was 5 to 6 tables empty so I set down next to the window. 5 minutes later the waitress asked me to change my table and I was not interested to change my table and requesting to order. 5 minutes later the manager came asking me way I do not want to change my table and he was kindly explaining that I am setting on 4 chairs and I must be in a 2 chairs table. I explained that I am waiting for my other 2 friends because we are going to whitely cinema and they will join me until I finish my food. He said when they come we move you again or they can wait for you till you finish eating in our waiting room, I refused as there was still more that 4 tables empty in the restaurant so I insisting to stay on the table I am already at informing the manager that I am feeling offended by this issue and when my friends come I want them to stay with me and not in another room. The manager informed me that he will not serve me until I move to a 2 chairs table and he refused to get me food. He embarrassed me in front of other people watching us. I asked to speak to his manager he said there is only me. I asked him for who is your manager he said that he has no manager and he is the only manager. I asked him who can I complain to he gave me a number saying that this is customer service and it was not, I came back requesting another number and he gave me another wrong number. Then he told me loud on my way out in front of others not to forget to tell the customer service that I did not have a reservation.

This is not acceptable. I was having a wonderful day until I met him. All what I wanted is to eat and to wait for my friends. I did not eat because he refused to serve me and the manager did not care when I told him that I feel offended from that issue. I feel that I’ve been kicked out from that branch.

I asked him to write his name to me he wrote Routtraa but I am not sure if that is his name or not because there was no name tag. I asked him how can know if that is your name as you are not wearing a name tag he said it does not matter just say the manager and they will know.

I look forward to hearing from you soon.

Thank you

Dear pizza hut fan... just want to share my experience at Bukit tinggi Klang jusco pizza hut... their manager on duty being rude to the client by asking us loudly and with harsh tone to wait outside the restaurant while we already sit at the table for about 10 minutes just because they need to clean up the table and take others order first... just imagine..my family with a grandmother, a mother with 2 babies and 2 children have to wait outside after waiting and sit at the table for about 10 minutes?... we just leave the restaurant by giving an advice to the manager that he should have courtesy to the client by not asking them to wait outside but should politely ask the client to wait at their table ...

My complaint that has not yet been addressed by Pizza Hut Canada. Was emailed in a week ago.

I am writing to report a complaint about Pizza Hut location Metrotown Burnaby B.C. Store #27. . This is long so please bear with me. There were two separate incidents to report. The first was on April 13, 2011. I called in my order to the store after work somewhere around 4:30- 5:00pm. That was fine, they asked how I would be paying and I informed them debit. The order came about 45 minutes later and I went out to pay the delivery man. He swiped my card and it said Visa on the machine, when I was using a debit card. The debit card I have is the CIBC Advantage card. This is a regular debit card that includes a visa logo on it to use for travel/online US purchases ect. However it does not work in canada as a Visa. It is in fact not a credit card. Anyways we stood outside in the freezing cold for almost 10 minutes with me holding this pizza trying to get this machine to work. Meanwhile the pizza is getting cold. I mention this to him, and tell him he can come back at a later time when I have cash available. By this time I (7 months pregnant) and my 10 year old son who hasn't eaten since noon are starving! He says no I can't leave it here and come back for payment, and I tell him it must be freezing cold and unappetizing by now, I'll probably want a new order made. He says "ok so you don't want it, I'll take it", and takes it out of my hands. So that was that and he just left us with no dinner. I go in the house and have to tell my son he still has to wait for dinner. He was very hungry and upset. We had just moved into this suite so did not have dishes or food unpacked yet. So I call the store and let them know what happened, and the store clerk tells me he should have left the pizza here and they could have returned for payment. She says she will call him to turn around and bring it back. This is a good 25 minutes or so later, from the time he first arrived. So I say fine, do that. I am desperate to get something to eat by this time, even if it is cold and dry. So I tell my son the pizza is coming back. We wait about 15 minutes more and still no delivery man. I call the store again and the girl tells me her manager is on the phone with the debit machine company. That is all good and well but this is almost 2 hrs after I placed the order! All the girl can offer me is to wait until they figure it out or cancel the order. No offer of any kind of solutin at all! I ask her if I should just call Panago now, since this is a Canucks playoff game night. Everywhere is going to be a long wait for delivery. By this time I am just angry and tell her their customer service is despicable and she giggles! So I hung up with her and placed an order with Panago, so we finally got something to eat around 8:00pm.
The next day after work I call the store and ask for a manager. I speak with her and she tells me theres nothing she could do. Its not their fault that the debit machine didn't support my card. This is a very common debit card by the way. Alot of people bank with CIBC. I tell her how upset I am with the treatment I got and she just barely offers an apology. She acts as if I am inconveniencing her. I tell her how much my family enjoys pizza hut pizza and it is a shame that I don't feel comfortable supporting a company that has treated me so badly. She shows no interest in hearing what I have to say. I am a busy working mom and order pizza once, sometimes twice a week depending how busy I am. She says well the best I can do since this isn't our fault about the machine is offer a 50% of the order ($15.00) credit to be used within a month. I accept this. Thank her for her time and that was that.

So now comes the second experience! April 20, 2011 at 4:30pm. Order #135, Store #27. I call in my order and inform them of the $15.00 credit I have to use there. Hang up the phone and wait for our pizza to arrive. My neighbours have dogs in our yard and I hear barking so I go out to the fornt gate to meet the deliver man. He yells at me that he won't deliver here and these little dogs are going to bite him. I yell back at him and inform him these are not even my dogs. Don't yell at me about it. I will come outside the gate to pay him. which I did. He hands me the pizza and says $15.00 is due. I tell him no, I was quoted on the phone that the total minus the credit was $5.00 and some odd cents. He yells rudely and says NO! You have a $5.00 credit, You pay $15.00! I Tell him No! It is $5 something. He then proceeds to swipe the pizza out of my hands and said "Ok, I'm leaving!". At this point I grabbed the reciept off the top of his bag and read it and angrily point out to him the Total : $5.88 Discount: $15.00. He says oh..oh... I was wrong. Yes he was! I'm shaking by this point. I am just flabber-ghasted that I have had my dinner ripped out of my hands twice in two weeks by this horrid company! I take the pizza back and pass him a $20.00 bill, and he doesnt say a word, just gives me $15.00 back and scurries off. No apology from him. I then went in my house and called the store once again absolutely shocked that a ridiculous incident happened again! I spoke with the manager again and gave her the play by play of what happened and she giggled and said "I will tak to him, he is kinda old". I left a sort of awkward pause waiting for a sincere apologly or anything! And nothing. Just a flat sorry about that. Completely un-caring and very un-proffesional.

So those are my experiences with the Pizza Hut in my neighbourhood so far. I am so upset by this because I and my family love the product, but I can not stand bad customer service. I am blown away that this store is even open considering the poor manner in which it is run. Thank you you you time in reading this email and I look forward to hearing from someone at a higher level than the joke of a manager I have spoken with numerous times on the phone.

I called in a pizza and cheese sticks gave them my name and phone number.when it was delivered there was no cheese on the cheese sticks it looked like bread sticks because the cheese was fried.The pizza was lacking on cheese what happend to the good old days where they didn't ripp off toppings and if I add extra cheese it's like how they use to make them.And every time this happens to me is the day I tip very well asumeing my order was good.Instead I pay 26 bucks for a cold pizza with hardley any toppings and breadsticks (cheesesticks).Then when I called to complain they cant find me in the computer because she can't find my phone number because she put it in wrong...(my phone number is a confusing one alot of the same numbers)It just sucked so I never will buy Pizza Hut again.

I seriously want to complain the poor service pizza hut at tesco alor setar. Issued 1) Last week, i went alone to tesco a/s pizza hut to having my lunch, 1 of the staff serve me the menu & after i made order (1 spagetti & 1 coke), i just saw the other table have a stand plate look like promotion item, then i just take the stand plate & back to seat to read, then i saw got 1 promotion is almost the same with my order (1 spagetti, 1 drink & bread stick) only at RM9.80 (included all tax), then i ask that staff whether i can get this promotion item, the feedback of that staff was really let me feel dissapointed, she said:" oh, sorry miss, the bill was printed out already, is unable to change." Finally, i get to pay RM 16++(is almost to pay double compare to the promotion price). As a customer, i think i have the right to know the "worth" of every cent that i will be to spend, do your parties agree that your staff suppose to give me the best suggestion & my "right" when im being make order? Issud 2) Today (24th, april), i choose to forgive your staff so that i bring along my husband to there to having lunch 1 more time, we seat inside your pizza hut tesco a/s around 5-10 minute to wait any 1 to serve us, but i don't know whether is't we are chinese or we only 2 person, so that all the staff like never seen us. My husband asking me :"why nobody to serve us?"(that is not peak circumstances because onlygot 2-3 table customer, i think is not so busy hour)..On that moment, i saw a group of customer(5-6person) walk in and seat beside our table, then i tell to my husband:" never mind, we see whether the staff serve them rather than us or not, then we just decide having lunch at here or not here, ok?"..Really really dissapointed, the staff take the menu to serve them than us, somemore walking passed by our table and see us like transparent..i with my husband just stand up & walk out from your PizzaHut tesco alor setar..From the aboementioned of 2 issued, i just want to tell to your parties, although they treat me like this, but i also never scold any staff on the sport at there, "But", i will never never be your cusomer again, & i will tell to my family, friend, facebook friend about this issued...
From,
Mavis

Filthy toilets, in mens, womens and handicap toilets. Toilets don't flush, bins are full of smelly nappiesbto the rim, toilet seats wet with iron, floor equally wet of the same, toilet paper all over the place, broken taps. I just can't imagine what the kitchen must be like. Honestly, for an American company...this is really poor.

My experience with npc international/john jay associates/pizza hut was absolutely horrible. Let me simply say, they treated me like I was fecal matter.
I was hired as a management trainee. Well, it took them over 9 months to actually get serious about my management training (Despite repeated requests for a time frame). Would you like to know what actually got them serious about my promotion? Half of the management staff quitting. They had no choice but to promote me, or close the damn store.
Well, I found myself now working as a shift leader, with incomplete training for that position, and damn near running the store, after two more people slated for the position of store manager quit (All management who quit did so with no notice). So, with nobody else stepping up, I did the job, even though I had not been asked to do so. Without training, without experience at the position, I did my best and kept the store afloat for 9 months.
Did they decide after that initiative to make me the store manager? No, they did not. They went outside the store and hired a new store manager from another restaurant in the area. And I ended up having to help him do his job. Did that mean they were going to make me the assistant manager? No, they had someone else in mind for that, too. Someone who, up to that point, had never worked more than 12 hours in a week there before.
Two weeks before christmas, I was robbed, by two masked people, at gunpoint, and beaten. And, because I lost a whopping total of about $120 in that robbery, I was terminated. Fired. For being the victim of a crime.
When I applied for unemployment, they even attempted to deny the benefits. Their bs attempt at screwing someone who no longer worked for them was overruled by the labor relations board, as well as their attempt at not honoring worker's compensation claims for a back injury sustained in the robbery.
Work for this group ever again? Not bloody likely.

Saw my pizza on the shelf waiting for the waiter/ress to bring to me. 5 minutes later no one bought it over so I asked the waitress if she could bring it, she said ok but decided to clean and set two tables, set them and take the order of anothr customer - which took a further 10 mins. She then bought the pizza to me - which was now cold and not cut. When I told it was cold she simply looked at me as if to say 'so what'. Didnt get an apology or another pizza!

i ordered a pizza over the phone from pizza hut for a thin crust well like 2 seconds i called right after i hung up because i was suppose to get hand tossed. they told me sorry they can`t change an order I mean i can see if it was thirty or even ten minutes later. is this true orders can`t be changed in like 2-5 seconds after called in this happened tonight at 8.15 P.M. here in batesville ms

I called them for the $10 special but since I wanted thin crust instead of thick or pan it was 2 dollars more, then I had my friend call on his cell and they said the same thing about thick crust. Then they charge me 2.50 for delivery AND they want me to tip the driver. They keep the 2, 50 so they get 4.50 extra on your order and the driver gets no tip because I dont know anyone who will pay twice for delivery. This has got to be against the law its classic bait and switch advertising and they are killing thier delivery drivers because you know they dont pay them whie they are sitting around at the shop.

I tried to called my order ahead of time but no one answered the phone, so I drove about 10 blocks to my local pizza hut (san juan, tx) about 4 people waiting for their order, (walk-ins had d same story) the dinner was not that busy, there where 2 managers:one in charge of to-go orders and one of the front desk, 2 young new hires cooking, 2 waitresses and 1 delivery boy. we placed or order, payed for it waited 45 minutes cuz d manager was giving out orders without checking who was d next customer.

This isn't the first time they've done this... Google other reviews.

I called pizza hut where I ordered and explained that I had ordered food over an hour ago and never received it. The manager insisted that a delivery person came and an "older gentleman" answered the door. I was the only person home all day. The manager said the delivery guy was paid in cash. Funny, because I paid by credit card. He later said it was a "young lady" who answered the door. He was clearly lying. I asked him if the delivery guy went to the door and rang a bell but he wouldn't say. The manager refused to deliver my food and would not refund my money. I have called corporate multiple times and continue to do so until I receive a call from the district manager. And i'm trying to get reimbursed through my card company... Put some fire under someone.

I got a call from the hyde park store but duh. My problem is with the one in randolph. So we'll see what happens. I will get my money back. And i'm writing on every board about those scammers.

pada 20-01-2011, kami sekeluarga ke pizza hut di pasir Gudang, johor bahru.
Di Bars terdapat staff yang telah makan sambil berbual dan bermain, keadaan ini akan menimbulkan masalah kejatuhan imej pizza hut tersebut, ini menunjukkan tidak layanan yang mesra.kami pula berasa malu...

I purchased several christmas gift cards at a Walmart in Yuma, AZ. Somehow, the intended gift cards that were mailed to the same individual were never received. I had a receipt with confirmation numbers on all of them. The gift coupons were from Walmart, Kohl's Department Store, and Pizza Hut. It is only Pizza Hut who refused to reissue me a new card, and kept claiming the confirmation number I had on my receipt never existed. Some barely speaking English Pizza Hut employee in the US, took down all of the information and promised to call me back within 3 days, it never happed. Then, somehow my complaint got rerouted to the Pizza Hut company in Australia! Again, I called the US Pizza Customer Service, quite simply, was told Pizza hut policy for lost or stolen gift cards is written on the back of each card. You lose it, or it is stolen - tough, you won't get another one.

I would like to bring to attention that the manager has drivers imprint Credit Card Numbers into the delivery receipts by rubbing it onto the receipt which is illegal which I did bring to the attention of the driver and manager.
I did not have a problem with showing my card or any other I.D. required to assure that I was the person ordering.

I used to work for Pizza Hut, however an incident cost me my job. I came across two men who were obviously gay. They wanted pickup. So after their pizza was ready we are supposed to say Enjoy you pizza right. Well this day I was not thinking straight and instead I said Enjoy your AIDS. Immediately these two asked to speak to a manager, they were really angry. The manager asked me if this were true. Thinking that if I todd the truth i will not get in trouble i said yes, he said to come in the kitchen and that i was fired because he does not want a lawsuit. [censored].

I am writing this complaint about my experience in Pizza Hut, Queensbay Mall Penang on the 4th of Jan 2011. Windows were so filthy we had no view of the outside world, literally blur from inside. The pepper and cheese condiments were so dirty it was rusting and molding. Tables were not cleaned despite restaurant being empty. Manager Kamarul was rude n clueless when asked if they had any chili flakes, his reply was “I Don’t Know”, I don’t expect that from a store manager. We were not greeted when we arrived, had to look for my own seat, wake up get attention of staff for menu, food was served and we didn’t have plates or utensils to eat. Other customers walked in and sat there waiting for someone to walk pass. It took pizza about 35mins to arrive despite only two tables occupied at that moment. Staff were new or either just thick cud not comply with anything and seem not bothered we were there. I had always been a fan of pizza hut but this experience I had was horrible & upsetting. Very high standards have been set by your company I am pretty sure about it, but your employees and manager fail to comply with any of them including the manager ! I am filling in this feedback form to highlight what has happen. Me and cousins were shocked with what had happen we have never experience something like this ever in Pizza Hut it felt like sitting on a roadside hawker stall in Penang road saying that we would have got better service there. I hope someone in charge would take action or further investigate what has happen. I did fill up a feedback form at the store and submitted it to the manager. I asked for the suggestion box but he said we don’t have one just leave it on the counter, I am sure he would have thrown it away.
Email : [protected]@hotmail.com

Thank you

DJ