Pizza Hut
reviews and complaints

I was placing an order from your deals for a pizza with 3 toppings for $10.00, on the app. However at the check out I was charged $1.05 tax, which let me hold on my order.

The tax in South Dakota is 6%, and therefore my taxes should be only 60¢. Please correct your app since charging people extra taxes not given by a law is a crime.

I hope this matter take your immediate action.

So I ordered 1 bbq beef and onion pizza, 1 chips, 1garlic bread, 1 L&P and 5 spicey wings.

For starters my pizza was squashed when it had been delivered it also didnt come with the mayo drizzle on top (this has happend 3 times in a row now), my garlic bread was hard like it had been sitting for awhile or been re heated same with my chips (my kids didnt even want them) my order came to $43.44 and I was highly dissapointed

i made order from pizza hut website https://www.egypt.pizzahut.me/en/success/42842521/c2FtdGltZXhAeWFob28uY29t

order confirmation No.-[protected]

and they should deliver it on 2.30 pm but till 3.30 pm i didn't receive it or even receive a call to tell that , there will be a delay ,

can't find anyone to contact even i called hot line 19000 and they said the someone will call me and i didn't receive a call .

Made an online order on 1May 2022 for 5:45pm delivery

receive a call at 5pm that the oven at store is not working

my order was cancelled was told that refund will be done with 3 - 5 days

today it's 11 MAY 2022

nothing was done. no curtesy call or update by store manager.

I txt on 9 and 10 May. and was told that the store manager will contact me.

no news.

what's happening?

I ordered 8boneless bbq chicken wings from York NE Pizza Hut on 05/09/2022. I got home and had no wings at all. No one said anything and I live almost 30 mins away. When I tried to call no one answered so I am not happy.

Order 2 of My Box with 5 wings. When to pickup, only 2 person, 1 making pizza the other boxing them. I was ignore for a god 5 min before he came and give me my order. But the insult was that 1 box only had 4 wings. Didn't notice before getting home. I try to call the store R33218 Southdale in Winnipeg. Was put on hold, after waiting 9 minutes I give up. Domino has a better service. I'm done with Pizza Hut.

On April 29, I put in an online order for pizza at the 233 harwood hurst, TX location. When I arrived to the location the manager (what I assume was the manager. She did not introduce herself but came over after the first employee asked her for help) informed me that Pizza Huts app was horribly glitchy and has been sending orders to the wrong locations. She proceeds to take another order charging me more for this order. I came back 20 minutes later as instructed and my food was still not ready. I was asked to get out of the way (drive thru) if another customer came through. Well, another customer came through and as I was pulling into a parking spot one of their delivery drivers came flying in and took my parking spot. At this point I had had enough. I looked up this specific location and it had one star! One of the reviews even said the last time they ate there they became ill. I asked for a refund and left without any pizza. I still have yet to receive my refund, but somehow received the refund from the other order.

All and I mean ALL pizza huts anywhere near Chattanooga overcook the pizzas. The center turns up like elf shoes. The cheese sticks are so brown and dry on top, they in no way resemble cheese sticks from years ago. This has went on for YEARS. The last and only place I can get a pizza that can be eaten is in Crossville Tennessee. Over an hour away. I just think if I had managed these places there is no way I would allow such to be served with my name on it. Ridiculous. Years. All of them.

I paid 82.00 for pizza and cheese sticks. Extra cheese on all pizza's bet the cheese never got up to the crust. The cheese sticks was a pizza dough with cheese on it. I called the pizza hut that I ordered it. They said the cheese sticks are only for single orders where I doubled mine. It didn't look like the cheese sticks I ordered. I ordered on my daughter's Birthday 04 29 2022.

I had visited the mall on Friday i.e 29th Apr evening and thought of ordering a quick bite for our kids through the outlet.

I just ordered garlic bread and to my surprise the store manager asked us to wait for 20 mins. However considering the rush we understood but when we enquired after 25 mins still the process was not initiated.

To our surprise the order no was not even displayed in the monitor. Enclosed the respective bill copy and screenshot of monitor for ref.

When we asked the store manager, instead of accepting the mistake of missing out he started arguing with us and had the audacity to tell us that please go and complain and nothing will happen to me.

Just wanted to check if this is the kind of behaviour expected from a brand like " PIZZA HUT", and there were many such unpleasant customers on that day.

Would request to please take necessary action on the guy and at least to ensure we as customers are heard of.

1) After an apparant complete changing of staff earlier this year, the pizzas are not even as close to good as they use to be. They now taste like they have an 'oily' coating; uch...

2) tried to order this pizza like I always have on line, but your website would not let me "LOG IN". Kept getting a 'Circle with a slash' thru it. Need my points added to my account.

3) Tried to complete the 'customer servey', but there was no CODE: # on my receipt, only an Appr Code 94856P; which was not accepted.

Call me at: [protected] Thanks, Jerry

On 04/20/2022 I attempted to send my boyfriend a pizza from Pizza Hut(9124 Camp Bowie West, Fort Worth Tx 76116) I placed the order online at 9:39 pm, I realized I didn't add the apt. number so I called in and spoke to a worker and she edited the address. The estimated time for delivery was 10:40pm, by 11:15

I called to check on the delivery time and the store was closed.I spoke to someone the next day 04/21/2022 I was given a store credit I was told I could use anywhere, I placed an order by where I live in Dallas went to pick up my order & I was told I could only use my credit at the store that gave it to me. My Boyfriend tried to place an order at the original store the same day and was put on hold for 20minutes then the call was disconnected. At this point I just want my $ 36.79 back.

The manager at the pizza hut in mauston, wi who's name is dave lisiecki, sent my special needs adult daughter terrible text messages to the point she blocked him.. Kayleigh had decided to quit and gave immediate notice in a polite and respectful manor. I fully support her decision and as her legal guardian, am relieved she will no longer be working there. Her "manager" then sent me terrible text messages. He called me a "[censored]". Threatened to tell kayleigh's boyfriend, who is also special needs, that she cheated on him! Which he did... The young man broke it off with kayleigh that day. Dave has also been drinking with kayleigh onsite during working hours towards the end of their shifts at night! Who knows how else he has taken advantage of her! She is devastated and does not understand his behavior. Who would!? I will be taking her to counseling starting tomorrow. If you met my sweet kayleigh, who is very hard working and excellant customer service skils, you would be heart broken for her as well. Dave's character is suspect, abhorrent and he should be removed from his position. His 21 year old fiancé is his asst manager!... He is 37. Not a good sign. I have saved all text messages associated with this grievous behavior!

Kayleigh gave immediate notice on 04/19/2022 after discussing work with dave the previous day.

The service of this store has deteriorated since last 1 year.

1st - had ordered pizzas + garlic bread online. online gave me a confirmation that order accepted and payment was made. After tracking showed that order is packed this Vashi Pizza Hut store calls and says that garlic bread ordered is not there and hence sending a different product of same value.

2nd - had ordered a mix of veg and non veg pizzas. the store delivered all veg pizzas

today order # [protected] of 2 medium pan pizzas + tear n share garlic bread. store delivered only the pizzas and not the garlic bread.

The Pizza Hut, in Houma, LA, that I visited over the weekend will be one that I never visit again, if I ever do visit a Pizza Hut again. First off, I made an order through the Pizza Hut app on my phone. The order was submitted and was received at 4:55 pm. The app told me the order would be ready in 15 minutes. Upon arriving at the store at approximately 5:10 pm, the pizza was not ready, but I was told it would be ready in a few minutes. Long story short, I did not receive my order until 5:45 pm. Also, one of my pizzas was undercooked, as the dough was still “chewy” in some areas. I had also ordered a side of French Fries for my two boys. The order of French Fries was a joke. The fries did not cover the bottom of the container. There was 36 fires written on the container, and half of them were no longer than a half inch long. The work staff in the store looked like chickens with their heads cut off.

April 2,2022 I tried repeatedly to use Pizza Hut app. Kept sending me back to app. icon. Used my PC, the site added charge on items I ordered stating I put too many toppings on for the price etc. eventually I decided to call find out how to place order without additional charges. Asked to speak to a manager. Did not note his name, he appeared annoyed with me because I was telling him what happened and asked how I could fix it. Thought as manager he would be interested knowing if issues with the app online and with the app. icon. Others called with the same problem he said. He was very short with me, told me he had orders for 14 pizzas waiting. I asked if he wanted me to go to another pizza business, he said if I want. Said I did not want to, Pizza Hut my favorite pizza. He told me I was stressing him out. I said good-bye and hung up. Ordered from a different business. Don't know if a shortage of workers. Maybe open fewer hours, not rude to customers who shop local.

What is the point of ordering Pizza with a deal of $10.00 if the delivery charge is $4.99, and the tax $0.76 causing it to be $15.75, making it unable to deliver because it "Goes over the limit"? In fact what's the point of ordering anything from Pizzahut if everything is expected to be $20 - $10 but I can't get anything good cause it's gonna be over $14.99.

The pizza hut company in Bath told me multiple times I was going to receive my food then gave it to a person called Laura and tried stating it was me that put that name on the order which is nonsense and we're extremely rude on the phone, I want my money back ASAP or will be taking this further my email is Ryan. [protected]@yahoo.com the below address you asked for is for the pizza hut not my address.

I had the worst ever service when trying to order my food the lady from the call center stated her name was jess she was rude and very disrespect full when takeing my order then some one from the call center called back from number [protected] and said i had to call the store to check my order they think they made a mistake so t did the store told me that they did not even recive my order at all from the call center but the call center took my payment over the phone and charged my bank card all ready I then called the call center back and again they were very rude i said all i want is my order to be delivered this was at 8pm on sunday thay then told me that there was not nothing they could do because store was now closed i told them no it dose not close untill 11pm on sunday that i have all ready talked to the store like they requested me to do then she again was very rude and disrespect full jess kept saying all she could do is refund my payment and it would take 24 hours or more to refund back to my account i asked why cant you talk to the store to fix it so i can get my food for my family she said that was not a option and stated the money would be put back on my card i then called back and the store picked up i told the manger what had happened and i gave her my order and payed again for it i can see that pizza hut could be losing a lot of customers over the rude people at this call center i have ordered alot from pizza hut not onley for home and my family but also for work i will not use pizza hut any more it is sad that a call center is causing you to lose your customers this was also E mailed to the corporate office Headquarters in Dallas Texas e-mail [protected]@pizzahut.com