Pizza Hut
reviews and complaints

While placing an order at ur HSR sector 2 outlet Bangalore btwn 9.10pm to 9.30pm, I encountered a very agitated employee who was shouting while reconfirming the order .the way he communicated it reflects that ur services already downgraded.such an unprofessional attitude is unacceptable . I am going to take the same to social media and ensure corrective actions are taken across.
Expect @ response .
Need be hear the conversation. Hopefully all are recorded lines. If u don't have I am going to upload on the social media.
Ritu [protected]

Ordered pizza for delivery on 5/11/18 and was quoted $36.63 with tax and delivery. Received a phone call stating the location was out of pan crust for our 2 pizzas. The employee was generous enough to offer stuffed crust as a replacement at no additional charge which I asked for on one and the other we did as a hand tossed crust. When I checked my account this morning, I was charged $43.42. This is not acceptable.

Tonight I had ordered pizza at approximately 9:10 PM Mountain standard time I had ordered quite a bit of food $110.40 worth of food Anda I originally called the original location in box elder South Dakota that number transferred me over to your guises call center which was in Kansas City Pittsburgh Kansas City from there they said my pizza would be 35 minutes they took all my information and then 10 minutes later a gentleman have called me and stated that that they do not deliver to my house address I have ordered from you guys mini mini times and about 35 to 40 minutes later I had a call back to find out what was going on with her pizza little did I know that they had canceled my order without my knowledge no phone call no nothing I am complaining because I need you guys to get your guises ducks in a row otherwise do not have a call center because it makes a lot of problems I've ordered from Box Elder South Dakota Pizza Hut mini mini times in the last time that we had ordered was a week ago prior to that was two weeks ago it's like a traditional to us we only received a 20% discount for the trouble and I think that we should have received more because I have got eight hung Kids here and I'm hoping that you guys will provide some kind of information or Compensate For not providing the correct information and then for canceling my order after they took my credit card information I will find out if the charges were charged to our account tomorrow if they were I will be contacting the call center once again if you have any questions do not hesitate to give me a call at [protected] and just to let you know I finally when I got back to the original location in Box Elder South Dakota the Lady AMANDA was very kind and they give us a 20% discount but again I don't think it was enough for all the trouble that they had put me through tonight my email address is Amanda.Martinez [protected]@yahoo.com

5/11/18 @ 5:30 am i called Pizza Hut @ [protected], spoke with a female who sounded like she did not want to be there, there was no customer services at all, she proceeded to take my orders - 1 medium pan pepperoni, sauce and Liter Pepsi, she quoted me 23.00+, i asked why it was that much when 2 med. pepporoni was 5.99 each with 2.00 xtra for a pan, she stated 1 medium pizza cost 15.99 -- advsd proceeded to order the special instead ( pan ) with the liter pepsi she again to quote me 23.00+, again i told her it doesnt add up .. she stated that the 23.00+ includes 4.00 deliver charge .. she said it will take 1 hr for delivery, advised her that was fine .. at 6:40 pm, i still have not gotten my pizza, so i called called back and opted for option #3 .. the man that answered had the same "i dont care" attitude. i provided him my name and phone # and told him that i still have not gotten my order. i had to repeat my # 3 x and took the person 3 mins. to finally find my order, by this time i finally got the pizza so i hung up with the man .. when i got the pizza, both pizza boxes ( tops ) were smashed in ( like something ) was put on top it, so when i opened both pizza boxes all the toppings were stuck on the top of the box covers to add to this the pizza's were luke warm.. not a happy customer and will display my concern on FACEBOOK and other sites

May 11, 2018
I am not requesting anything in return.
I had ordered on line since they cannot take specials over the phone.
I ordered and my order was done when I arrived per the monitor.
I saw two medium boxes waiting not in a warmer.

It took 10 minutes of waiting and employees looking but no one acknowledging me.
I asked can I pick up the pizzas, the monitor says they are done.

One male employee said we are cutting them right now.
The pizzas they were cutting were for someone else and their order had not been ready. The manager rung them up with their hot fresh pizzas and sent them on their way.

Then they retrieved the two boxes not in a warmer (which were mine) and said they were hot. Well they weren't. And had not been kept in a warmer pouch.

I could have easily retrieved them myself but no one made eye contact.

Its all about customer service, here i received none. I've ordered from Pizza Hut for a long time. This will be my last time.
I am in customer service for a local caterer and deal with this daily. When I see employees like I did tonight, it discourages me that there is no sense of urgency.

Like I said I want nothing in return. Its not about that. Its about letting you know you are only as good as the employees you hire to work and represent your company.

Hey I am complaining about pizza hut in skyview N.E. Calgary girl works in night shift she messed up my order 2 times 2 Nd time we order veg pizza but she gave us beef pork pizza she knows we are vegetarian and still she gave us meat pizza and it's ahainsy our religion we never eat chicken beef pork for 50 years when we went to store to change the pizza she said she is not gonna change it I said the meat pizza you gave us it's against our religion she said she don't care and she said do whatever you want if you guys want I have her recording on my phone i want to upload on social media but my mom said no if you guys not taking any action against her then I am gonna put that video on social media and going to sue you Pizza Hut my number is+[protected]

YOUR PIZZA HUT
27 Homestead Road North
Suite 27
Lehigh Acres, FL 33936
[protected]
YOUR ORDER - 3180511170145001184024373
Placed on May 11 at 6:01 PM
1 Large Hand Tossed, Garlic Buttery Blend Finisher
Whole Ingredients: Classic Marinara
1 Large Hand Tossed, Garlic Buttery Blend Finisher
Whole Ingredients: Classic Marinara, Pepperoni, Italian Sausage
Special instructions:
Order Total: $28.39
My order was tossed to the side and was lost for about 5 min they said they had to find it or make a new pizza.it was warm not hot when I picked it up and sitting in the back not in a warmer, that made me feel a bit disappointed this is the second time I have been mistreated with I don't care service. I am very angry this time around and refuse to let this happen again!

I am a regular customer, so I was shocked at the 2 half baked pizzas delivered to my door also wings with very little sauce! Very disappointed! Tried uploading photos but it's not working ...I have never received a bad order until today, would rather order little Caesar's than pay money for this which was a waste of my money!🤬

Ordered on 5/11/2018
Fort Worth, Texas
Ticket [protected])

I ordered the two medium 2 topping pizzas for 5.99 and I ordered the original pan crust as well as the hut favorite crust topping and was charged on both pizzas for the original pan crust. When I received the pizza last night it came withhand tossed crust and had no hut favorite crust topping. My order number was 3180510173810001181014672 and my name is Charlie Denallo.

On May 10, 2018 my daughter, exchange student and I stopped at Pizza Hut for a quick dinner, I was applauded by how filthy the restaurant was, disgusting! At one point my exchange student touched the under side of the table and exclaimed "eww.. that's gross, what is it?" I myself had the unpleasant experiences of having to use the restroom, they are not only unclean but embarrassingly in need of repairs! I will not be returning to Pizza Hut in the future, I am seriously afraid of putting my families and my health at risk.

Noticed a pizza hut deliver truck with some inappropriate stickers on the windows and bumper. As my kids order form pizza hut often I found this to be very concerning when you consider this person has easy access to my home when orders are delivered.

One was a stick figure performing oral sex on another with an arrow and text "your are here" pointing to one of then.

Other was a modified mountain dew logo but said in bold text "mount and do me"

Bumper sticker was "I love beaver"

I placed an online order on 5/9/18 for a large stuffed crust pepperoni pizza with no sauce. Got home, opened the pizza, picked a piece up and pepperoni fell off of it, then realized it did not have cheese either! I called the store, someone answered with "please hold", 6 minutes later, someone finally picks up and ask what I want to order. I explained to them the problem and of course, they had to get the manager, 2 minutes later, I spoke to the manager, explained again, and she wanted me to come to the store and get another pizza, no, I live 20 minutes away. After explaining, I wasn't coming back up there, I asked for a refund, of course, can't do that over the phone either. Just frustrated that I have to go back to the store because they can't follow an online order. This isn't the first time we've had problems here either, so it is very frustrating.

I made an order and received cheesy sticks with marinara sauce but to my surprise received the sauce with the cup of sauce with only 3/4 of sauce I called pizza hut I ordered from to inform the manager in return stated he would send the driver with another sauce which never came! Im a it upset because I spent $41 and I love marinara sauce with my breadsticks

I tried to call and make an order. However it took 30 before any one answered my call and when they finally did answer i put on hold for 30 more minutes and after all that waiting the hung up on me. So i tried to call back and the line would be answered and the hung up on. When got thru the next day and asked to speak with management to file a complaint they hung up on me once again. They are so unprofessional and have absolutely no customer service skills

I, my brother and my sister went in to have lunch, so that was three person, the waitress just gave us one menu, so my brother keep calling the waitress gor giving us more one menu, but they seemed to ignore us. Poor service, they arent doing other things but they cant serve thier customers even they are free, if they didnt want to serve us, why should they gave only one menu at the first time?

I ordered a pizza online at 9:03 pm on 5/8/18. It said 37-47 minutes wait, approximately delivery time of 9:50. The pizza arrived at 10:22pm. And it didn't look all that appetizing when it finally made it here. Had I known it would take that long, I wouldn't have ordered from your company. I have always had good experiences in the past, but this time I was very disappointed.

I place an order around 11 yesterday for a large meatlovers pizza. The food wasn't right at all the pizza was not what I order it's like that put what the wanted to put on it. The cashier had an attitude and to keep down a argument or confusion I just left and I didn't appreciate being treated that way and I paid for wat I wanted it should have been corrected when I asked.

On the 6th of May we took Pizza (take away) from your Malhar Mall, Indore outlet but to our utter surprise we were denied a carry bag as it was exhausted with the outlet. In any case a carry bag is charged and we were ready to pay for it. But not having one is ridiculous. Imagine how would we carry Pizza home in our hands.
This was least expected from a reputed Pizza company.
The Invoice number is TI8813953 dated 06.05.2018

They charged my credit card for my order and they told me I would get my order by 9:45 pm on 5/6/18 but I never got it the order it was for a large pizza half pepperoni and mushrooms and half was pineapple and bacon, also order boneless wings honey barbeque and now I've been calling sense 11 am and no one is answering the phone.
I was in an accident or I would have gone and got it myself but I trusted them and I've
never had a problem with this store until now.

Called like 3 times, no one answers the phone. Called back again in 30 mins which i did for every 30 mins for 1.5 hours, no ones answering the phone during operational hours. What is wrong. My friend tolde he has the same experience that i had. Then when he went to order at the store, the workers hide at the back when they see my friend goin in the pizza store, plus the door was locked during operational hours.What is that? You turning away profits for your buasiness