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1.3 2935 Reviews

Pizza Hut Complaints Summary

216 Resolved
2718 Unresolved
Our verdict: If considering services from Pizza Hut with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pizza Hut reviews & complaints 2935

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Newest Pizza Hut reviews & complaints

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S
6:55 am EDT

Pizza Hut torn bottom of receipt

Please tell your branch manager and/or staff in Pizza Hut UMM AL QUWAIN BRANCH, UAE, not to tear down the bottom part of the receipt, just in case your customer wants to do the survey or want to have a 10% discount after the survey. It leaves us a very bad image and ethics of the company. It robs us the right of information and decision.

Please rectify this bad behavior . We are so disappointed!

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11:09 pm EDT

Pizza Hut unprofessional manager

I love Pizza Hut pizzas.
I remember having a birthday party at Pizza Hut when I turned 9 years old back in 2006.
(This was somewhat before Pizza Hut started becoming a predominantly carryout/delivery establishment and franchise.)
This Pizza Hut makes excellent pizza, but the manager there is arrogant, rude, and insufferable towards her employees. Whereas the employees are working in an unpredictable workplace and giving their all in each of their tasks, the manager is usually out in the back smoking cigarettes with one of her pets. [Her favorite employees, per se.]
She even took out her anger at one girl for making her "miss out on two major bonuses", and was calling her many condescending names and berating her to the point where she made that poor girl break down in heavy tears.
And from an educated guess, plus regular visits, the bullying of this poor girl went on for weeks. I never saw her again after that day; I assume that the girl resigned from her position because of the manager's poor temperment.
If anything, that manager (I think Tammy was her name) should be dismissed for her poor treatment of an innocent employee, and any others that were affected in the past and in the present.

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8:20 pm EDT

Pizza Hut customer service

October 28, 2019 14:22 Server: Christine Unit 002593
I ordered 4 Personal Plan meat overs and picked up my order through drive thru. The lady was trying to give me my order however it was difficult for her trying to hand me 4 Personal Pizza, so I said "could you please them in a bag", the lady said very rudely we have no bags. I order a lot of pizza there and she was the only one to say that in a rudely matter. So, I repeated it "could you please put in a bag".

The pizza was always great I visit there lots of times. Resolution:
A refund is not what I want the product was great, a coupon will be nice. She needs customer service training.
My name: Valerie Young, [protected]@yahoo.com
[protected]

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1:36 pm EDT

Pizza Hut my order

It started 10/26/19, I called to get assistance with Pizza Hut App the CSR stayed that everyone including the manager was busy, second call I had gotten hung up on. Proceed to call the next day 10/27/19 to talk to manager Ryan to complain what happened the day before. Ryan helped me with my order ( no problem) but I waited an hour and 15 min plus food was lukewarm. I did pay 34.51 to find the presentation of both pizzas was not completely done. I am disappointed and disgusted that I paid for something just handed over with no discount.

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6:47 pm EDT

Pizza Hut pizza

Hello this is the last time I order Pizza from this pizza hut store #004552 it arrived 1 hour later, it was cold, it was like card board, the pizza was a pitiful piece of doe and dryness and just tasted plain bad to me. Please report this store and have the Manager standing tall for the CEO when he comes to town. I waited and waited and waited only to get a pizza that was dry and was like card board and was very cold, at least the soft drinks were cold like they are suppose to be but not the pizza you want a warm to hot pizza and one you can enjoy.

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4:13 pm EDT

Pizza Hut service

Pecos Tx Pizza Hut,
As I had seen the commercials of the PZone I pulled into this Pizza Hut, went in side and was seated delivered my drink and the waitress took my order, I order a P Zone and set back and waited. After 20 min the waitress came to the table and asked what I had ordered, I said a P Zone and she said ok and I told her that I would not be able to wait and asked how much the tea was, she said no charge and apologized for missing my order, I went to the cashier any ways and waited in line to pay for my drink and asked the young man at the register how much and he said it was no charge o explained that I would pay for my drink and pulled out a 5 and tossed it on the counter beside the register, I guess he felt I threw the money at him and told me I appreciate if you did not throw the money at me, I was I did not throw it and I would have appreciated my meal. He took the 5 and then threw 3 dollars back towards me and I was like what the heck and sled for the manger, he said there was no manager there and I asked for the managers number, he screamed at me to I was rude and to get out of the store!
He was calling the police on me for asking for the managers number. Wow is all I can say!
I left the store and the 3 dollars in change and the PZone that was never ordered cost me a cussing and 5 dollars.
Be ware of this store.

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4:07 pm EDT
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Pizza Hut food preparation

We have had Pizza Hut several times a month for many decades, and seldom our complaints never required contacting for service. We pretty much "reorder" as we are pretty much satisfied with our choices. Yesterday, late afternoon we ordered our regular choices to include an order of 6 medium hot wings/ranch. We also ordered 2 thin/garlic crust medium pizzas both with extra cheese. 1 pizza had bacon, mushroom, and pineapple. The 2nd with roma tomatoes, meatballs, ground beef, and black olives...just like dozens of times before. Our "$50" order was delivered. Upon opening we found both pizza's extremely 'over baked' and not "crispy crust" but "hard like a rock" to bite through or chew. I, 3 months ago had all my upper teeth and lower molars extracted, and had eaten several Pizza Hut pizzas after my gums healed with no problems! This time I attempted 1 slice of meatball, olive, roma, and beef that hurt my gums severely enough to have RICE KRISPIES instead of the pizza's. My wife was unable to eat any pizza at all. We are 70 years old and our live-in son, caregiver, could not eat the pizza either. He did enjoy his 6 wings, and wanted the 12 instead. We have been having "house phone" problems and was to report this yesterday. We have enjoyed our Pizza Hut pizza's and would like to continue to have these pizza's on our menu. We have been "turned off" due the $50 loss, no dinner to consume, and how the cook could have the gull to box up these over done pies - shame on this store! The extra cheese must have "baked away" also (very sparse)...refund or replacement requsted-

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9:00 pm EDT
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Pizza Hut poor quality pizza

I just bought 2 pancrust meat lovers pizza with extra cheese at Pizza Hut in Stonewall, Louisiana. Both pizzas had very little cheese and the only meat on the pizzas was pepperoni and Italian sausage. I have pictures of the pizzas and receipt. I live in to far away to return, so they just ruined one of my family's favorite meals. I am very upset and disappointed.

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2:16 pm EDT
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Pizza Hut quality of pizza

I have been a pizza hut customer for more than 20 years and have always had good pizza until the last three visits with my grand children at first I thought it was just a bad day for the maker of the pizza but after two more visits and still poor pizza due to pizzas had almost no cheese on them and very few toppings I am convinced that when pizza hut has specials on there pizza it just tells there people to not put the toppings on the pizza that they would normally would to off set the cost of the pizza specials I would rather pay regular prices then to get poor pizza I am very upset at pizza hut I always thought they were the best pizza by far but not any more

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4:20 pm EDT

Pizza Hut ph outlet staff

@pizzahut@PizzaHutME
Today at 10 pm we have visited the Pizzahut at Bin Serour Building - No: 405 Abu Dhabi with my family, the staff attitude is very very bad, we waiting for 20 mins to take the order but no one response our table, I have step up to the counter to place the order but they have refused to take orders they tole me to wait for 15 mins to order and then after the order was taken wait for 30 mins to get your order, and also very very bad attitude for all staff's in this outlet. We came out without order and visited the next outlet in Hamad's sweet same attitude in these outlets as well. Finally, we are tried to decide not to have dinner at all in PH Res, One of the waste outlets in UAE!

Bad & Worst, very bad experience!

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12:27 pm EDT
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Pizza Hut pothole in the parking lot

Pizza hut location on 405 south dale mabry hyw tampa, fl 33609 has a large pot hole that is in the midle of the parking lot and needs fixing. My volvo suffered a disalignment due to it been there and I did not see it. The manager on duty said he also have landed in it and has complained but has not gotten any positive results. Please I have been coming to this location for more than 15 years. Now I have to take my volvo to firestone tires to get my alignment done. I paid $89. Plus tax for an alignment. Please have your district manager know of this situation before I take further action. The pizza and the chicken wing were great. Let see how you can make it right to me a die hard pizzahut lover. I have pictures and a video if you need prove. 10/18/2019 and my credit card statement has the time. Thank you and hope to here from you soon. Luis rivera

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3:18 pm EDT
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Pizza Hut unethical behavior

I spent the weekend here in San Diego and decided to place an order for carry out around 11:20pm last night. The guy who took my order seemed careless & Not only that but my order was NEVER DELIVERED! I was told it would be about a 60 min. wait & I waited about an 1 1/2 hrs. I tried calling the store but they were closed. I waited for a call and never got anything. So upset !

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6:08 pm EDT

Pizza Hut pizza

Worse pizza ever- Can't get anyone who can make a decision - ordered pizza from Tht hut ? Last thursday
Like eating rotten toppings on pizza dough not cooked, no cheese All the executives including the head guy VIPUL CHAWLA hiding under his desk while the service and quality have gone south in a hurry . The manager in at the four seasons Pizza Hut in Hendersonville is rude not qualified at all- Anyone know the executive offices in Plano Texas impossible to reach Avoid Pizza Hut

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8:12 pm EDT

Pizza Hut npc overall

NPC does not give a crap about their employees that's why they have such a high turnover rate they do not want to pay a reasonable salary for what they expect from their employees they try to work us like dogs, there's barely any kind of incentive for employees or shift management.I used to work for Pizza hut when it was owned by yum brands and yum brands did a lot for their employees it was a horrible move to let NPC take over the majority of Pizza huts. If NPC took more care of their employees and had a higher salary maybe people would actually care about their jobs and there wouldn't be such a high turnover rate.

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4:02 pm EDT
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Pizza Hut one of the employees (she has huge gap in her teeth)

One of the employees were very rude, hostile towards me and my kids and even through the advice of her general manager she continues to speak loudly to me. I sent my children to buy pizza with their school coupons. The general manger helped them although they had expired coupons. the coupons did not have expiration dates visible so I wasn't aware but she helped them anyways. They wanted to sit down to eat but were told they couldn't eat there because they had ordered carry out. I Called once the children got home because they told me they ate outside on the ground by a tree. The person who picked up the phone was very loud and rude. I explain what happen and asked why they couldn't eat there? She responds with "who told them that?" I responded that I was asking her the same question and that they had o sit under a tree to eat. She responded that no one told them to eat under a tree. I told her it may be better that I go in person due to her attitude and she said ok and hung up on me. Upon arrival I asked who just spoke to me on the phone and she appeared me outside the cashier desk up close. I started to explain myself and she said "say what you gotta say". I grew very upset and she called her general manger . The general manager was very helpful and explained the policy to us. Honestly its not acceptable that my children purchasing food and drinks couldn't sit and eat because their initial response was dine out vs dining in. As if one cannot change their mind. That employee was very rude. She definitely needs some customer service class and etiquette training. I told her so and her response was when I learn how to talk she was learn manners. thats ridiculous! no one said sorry. There are my children and I am appalled at the behavior. we deserve an apology.

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8:15 pm EDT

Pizza Hut pizza, coupon code on receipt blue

My pizza was disgusting I ordered a three toppingPizza Canadian bacon, pineapple, and onion the Canadian bacon was scarce it was mostly pineapple way too much sauce crust was doughy and if I didn't have surgery from a broken wrist two days earlier I would have brought it back I would've been happier with a papa Murphy's Pizza it was the worst pizza I ever got from a pizza but and I've eaten alot of them this was by far the worst one I've ever had and I entered the survey code on my receipt and it said it was invalid it was a bad experience I probably won't go back

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3:53 pm EDT

Pizza Hut delivery locations

I live in Charlotte, NC on the Northside in the 28269 area, and there are a number of locations near me and none I mean none of them deliver in my area. They did once before around 2010 -2011 now they don't, I find this very unacceptable that all these Pizza Hut locations near me but can't get delivery this issue needs to get resolved immediately please. Thank you

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6:07 pm EDT
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Pizza Hut pepperoni pizza

My daughter of Age 9, loves pepperoni Pitza. 10 Oct her 9th BD. She is not ready for BD as pepperoni pitza not available in Lahore, Pakistan from many month. Pitza hut break her heart. She asked to launch a complain about this. She said i must told to u that she is upset and engry. Pls help her and solve this issue of not available pepproni in pakistan.
She said i must to putza hut management that she never celebrate her BD as you cheat her as u not making pepporoni pitza for her.

Her name is Iman Ibrar Butt, lahore pakistan.

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10:38 am EDT

Pizza Hut food and delivery

So I ordered a supreme thin crust pizza which was 50% off due to my promo and 8 boneless wings with blue cheese at 7:55pm my order was complete I called twice around 8:30 &9p.m my wait time was between 25 & 35 minutes it was after 9:30 when I got my order no blue cheese and my pizza was burnt and really not edible I found two piece that weren't all that but my pizza was hard as a rock and on top of that cold

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11:45 am EDT
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Pizza Hut hiring discrimination

I went into a local pizza hut and asked about a team member opportunity in the kitchen. The current manager told me there were no positions available. Well after two weeks of calling, the manager answered and rudely said that she wouldn't hire me. I asked why, and she refused to give me an answer. She said it wasn't my business and it was "illegal" to tell me why. Now, come to find out that she and my manager at the time got into a tiff, and now the current manager is refusing to hire anyone trained or worked for my manager. This is a bunch of crap! You have to tell me why. I was never fired! My wanted solution is that manager be removed, and to have my job back!
--Riannon

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Hertzmertz
, US
Oct 10, 2019 4:12 pm EDT
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This guy is a slimeball

Pizza Hut In-depth Review

Overall Rating: I would give Pizza Hut a solid 4 out of 5 stars.

Website Design and User Experience: Pizza Hut's website is clean, modern, and easy to navigate. The user experience is smooth and intuitive, making it simple to find what you're looking for.

Menu Variety and Options: Pizza Hut offers a wide variety of options on their menu, from classic pizzas to specialty creations. They also have a good selection of sides, desserts, and drinks to complement your meal.

Food Quality and Taste: The food at Pizza Hut is consistently delicious. The pizzas are always fresh and flavorful, with a good balance of toppings and a tasty crust. The other menu items are also of high quality and taste great.

Delivery and Service Efficiency: Pizza Hut's delivery service is efficient and reliable. The food always arrives hot and on time, and the delivery drivers are friendly and professional.

Pricing and Value for Money: While Pizza Hut is not the cheapest option, their prices are reasonable considering the quality and portion sizes. The value for money is good, especially when taking advantage of their deals and promotions.

Customer Service and Support: Pizza Hut has excellent customer service and support. Their staff is friendly and helpful, and they always strive to resolve any issues or concerns in a timely manner.

Online Ordering Process: Ordering online from Pizza Hut is quick and easy. The website's ordering system is user-friendly, allowing you to customize your order and choose your preferred delivery or pickup time.

Special Offers and Promotions: Pizza Hut frequently offers special deals and promotions, making it even more affordable to enjoy their delicious food. They have a variety of options, including meal bundles and discounts on specific menu items.

Accessibility and Locations: Pizza Hut has a wide network of locations, making it easily accessible to customers across the country. They have both dine-in and delivery options, ensuring that everyone can enjoy their food.

Health and Safety Measures: Pizza Hut takes health and safety seriously. They follow strict hygiene protocols and have implemented measures to ensure the safety of their customers and staff, especially during the current pandemic.

Environmental Sustainability Initiatives: Pizza Hut is committed to environmental sustainability. They have implemented initiatives to reduce waste, conserve energy, and promote recycling. They also use eco-friendly packaging whenever possible.

Social Responsibility and Community Involvement: Pizza Hut actively participates in community initiatives and supports various charitable organizations. They regularly contribute to local causes and strive to make a positive impact on the communities they serve.

Customer Reviews and Feedback: Pizza Hut values customer feedback and reviews. They actively listen to their customers and use their feedback to improve their products and services. They also encourage customers to leave reviews and provide feedback on their website and social media platforms.

Mobile App Experience: Pizza Hut's mobile app is user-friendly and convenient. It allows you to easily place orders, track deliveries, and access exclusive deals and promotions. The app is available for both iOS and Android devices.

Loyalty Program: Pizza Hut offers a loyalty program called Hut Rewards. By joining, customers can earn points for every dollar spent, which can be redeemed for free food and other rewards. It's a great way to save money and earn perks.

Payment Options: Pizza Hut accepts a variety of payment options, including credit/debit cards, cash, and online payment platforms. This makes it convenient for customers to pay for their orders in their preferred method.

Corporate Information and Background: Pizza Hut is a well-established pizza chain that has been serving customers for decades. They are part of the Yum! Brands family, which also includes other popular fast-food chains.

Contact Information and Support Channels: Pizza Hut provides multiple support channels for customers to reach out, including a customer service hotline, email, and social media platforms. They are responsive and attentive to customer inquiries and concerns.

Conclusion and Recommendation: Overall, Pizza Hut is a reliable and delicious option for pizza lovers. With their wide menu variety, great taste, and excellent customer service, they consistently deliver a satisfying dining experience. I highly recommend giving them a try for your next pizza craving.

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Phone numbers

800 028 7034 8800 100 1958 More phone numbers

Website

www.pizzahut.com

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