Pizza Hut
reviews and complaints

We went to Tuesday nite buffet on 5/30/17 1 child and 3 adults my bill came out to 60 dollars and change I had requested a meatloaf pizza and was told they no longer do request because of the Michele Obama thing calorie counting thing. The pizza's they had out we're pepperoni hamburger ham and pineapple onion hamburger no dessert pizza the salad bar was bad lettuce was old and the tomatoes also in there bowl there was lettuce or croutons the only thing that was good we're the wings I was truly disappointed the pizza's hut. I we probably not be returning to the buffet nite thank you very disappointed customer

the ticket # 0036 and was taken by Mikayla in Worland WY on 5/30/17

I called in a order and was charged a lot and was knot told of the specials that are all over town . The people were rude and the bathroom was a mess and the toilet is broken when you sit on it ROCKS ( like sitting an don't rock the boat ) I told then that they need to be telling people of the specials and there reply is that is not Pizza huts policy to be telling people of the specials You the customer have to ask ? I feel that is not right ! The food was grease .

on 5/30/17 i order a pasta at 9:45 at 11 I received my pasta and when I checked the bag no breadsticks while walking back to my dorm I placed a call back to the pizza hut asking for my breadsticks they told me that there out and gave me credit once I got to my room I went to fix me and my baby a plate the box was soaking wet and the pasta was cold.

Saturday night I ordered 45 dollars and some change of pizza's//cinnamon sticks and chicken wings. Should have gotten it around 1130pm I had to call around midnight because I knew it was closing then, they said it would eventually be here so I was ok with it, I'm very understanding and hate to bother with the complaint process as it's time consuming. I didn't receive the cinnamon sticks the wings were very cold and had a sweet sauce on them I ordered hot wings. The pizza was dry and I ordered stuffed crust on one of them that also wasn't there. I called the next day a nice gentleman answered and I explained the situation I then was placed on hold and another male that said "hello" very rudely and I told him someone was helping me he then said I'm the manager and I told him I'd already explained my long situation to another person and I asked he didn't tell you what was going on?!? He said no and placed blame on other people once I had explained what was going on the first thing he asked was ok so you still have the food? I replied no. I had to throw the wings out because of the temperature danger zone and the kids had fallen asleep and settled for other food 45 mins prior to delivery, the other item wasn't there. The manager hung up in my face and that's a lot of money to be spending on something I can't even consume and ridiculous customer service. I'll never order from that Pizza Hut ever again in life. Terrible customer service and my issue apparently wasn't concerning enough. Worst customer expiration ever ever and my kids love pizza. I'd rather settle for the dominos closer than the Pizza Hut. Not the taste I would prefer but I'd much rather their friendly employees. 50 bucks waisted at Pizza Hut. Ill be sure to turn everyone I know away from there. I still can't believe this whole situation. Do better Pizza Hut.

I placed an order for the Pizza Hut down the road from my house at quarter to 8. I did it online and this was very simple. The website said the pizza would arrive at 828. It wasn't until 921 I received a call from the delivery driver asking me to direct her to my building. After explaining my building was the very first one when entering the complex sh arrived at 924 with a cold pizza. I understand she's working for a living and tipped her a few dollars but the service nevertheless was unacceptable. I hope Pizza Hut will reinburse me for this or they will lose a faithful customer.
Thanks for you tim
-Edward

I placed an order with the location in Desoto, Tx at 9:02pm for delivery. This order did not arrive to my house until 11:09pm & that is because we had to go & pick it up. The eta for delivery was an hour, I called at 10:13pm & someone answered, listened said ok & hung up on me. All that was said was ok you can have a $20 free pizza next time, then click . I called back at 10:20pm & they said my pizza was in route, 10 more min & hung up AGAIN. When I called right back & asked to speak with the manager, their reply was " the manager is to busy to speak with you, what do you want". So when I explained the issue the phone was slammed down on the counter & then HUNG UP ON AGAIN. 3 times of rudeness & disrespect. So that's when my daughter went to the location & as she was walking in she asked the delivery driver if that was for our address, & she said yes. That was well over 2hours & the pizza was cold & burnt. Yes I do have a picture if you need it. Even though my daughter picked this pizza up they still charged her the delivery fee stating that they were unable to remove it because it was called in & placed for delivery. This type of customer service is totally unacceptable. I would like to know how this situation is going to be handled in a timely manner. I do understand things get busy, but there is no room for disrespect when it comes to customer service. No matter what. I still have the receipt & pictures if needed.

It was late saturday night when i placed my online order 05/27/2017 @ 9:58 pm. Ticket#0134 Entered into Internet2 #029610. Mind you the pizza was delivered to my residence @ 10:53 pm. Just 7 minutes before they closed. By the time we had gotten around to eating the pizza the Pizza Hut it was ordered from was closed . We ate the Hawaiian style pizza first delicious as had been anticipated. The second one was pepperoni and sausage. It was greasy half way up the bottom of the crust. I called the pizza hut this evening to address the problem . Since. I sidnt call a closed pizza hut the night i purchased the pizza they wont honor any kind of discount or replacement. Im sorry its pointless to call a closed buisness to complain. And i had spaced calling yesterday im busy i have to move and have a busy 3 1/2 year old little girl. Calling pizza hut to complain wasnt my main focus on my to so list. But i suppose thry wouldnt have honored a replacement or discount then either. Seriously i have history of ordering pizza from this store all the time i have been a loyal customer ans they dont recognize that. I think it was a jad choice on the managers part to basically tell me im burnt. I will no longer be taking my buisness there i will go to Dominoes. Sincerly Amanda Fields 2361 Mcvicar Ave. Kingman Az. 86409 phone # [protected]

Hey guys so I usually order pizza from the same Pizza Hut on Saint George's ave in linden and my experience is usually amazing! However, today when I ordered two medium pizzas, one of them being a pepperoni lovers, the pizza was not completely cooked and some of the dough was still raw.i believe this is due to the restaurant trying to complete their orders asap. Take your time guys/cooks quality is always important ! No sense in quick delivery when the quality is below standard

I wanted to let the Pizza Hut responsible to know, that I had a very unpleasant experience with Pizza Hut Manager Brandon at Lane Av. I received by email a coupon that i intend to use last week, but wants able to do so. The coupon wasn't been applied to my order. After talking with Brandon, that advice to cancel the order and try reorder because the coupon cannot be applied on the online deals. when doing so, i was unable to reuse my coupon, because the system says it been used already. When calling back to request help, Brandon was not happy and very ruddly turn off the phone on my face because i asked him if you can't help then who can? He disconnected the phone on my face. Even though i placed a new order online without any coupon, because we like pizza hunt, and rude manager will not make us stop doing what we like. I expect that the highest management will talk with this manger. He is not running his home business. If he doesn't know how to handle these, he can't be a manager.

Pizza took an hour and fifteen minutes to deliver and it was wrong not what I ordered called the location and got passed around like a drunk [censor] from one [censor] employee to another then Robert got on the phone and basically talked down to me this isn't the first time we have had issues with that store someone needs to drug test them there not providing good customer service and the location looks like [censor] 5/24/17

I ordered a large stuffed crust pizza from pizza hut on this MAY 21, 8:31 PM at 121 Chamberlin Drive, Warsaw, Indiana. And I got food poisoning from the pizza next day, and I have a feeling the bread or the cheese was not good. I had to take a day off, see a pharmacist and get medication. This was seriously a very unfortunate incident. I seriously hope pizza hut would look into this matter.

I placed an order for pizza on 15.03.2017, and within five minutes I cancelled the order and over phone they promised me that i will receive my refund within 2-3 days . But till date, I have not received refund. This is not fair for your esteemed firm like pizzahut.
I, numerous, mailed to customer care, but nobody is replying me. Sir, you are hereby requested to look into the matter and settle my refund,

. Thanking you.

We ordered a pizza at 7:30 on Sunday may 21st at the 10343 Federal Blvd c, Westminster, Co 80260. It was suppose to arrive at 8:15, we called the restaurant for 45 minutes with no answer. We hop in the car and drive to the pizza hut, it was hard to find because only the "P" was lit on the sign. We walked in and there a few people in pajamas waiting like us, none of them had their pizza's delivered and for some reason there were TWO CHILDREN IN THE KITCHEN! We told the guy we never got the pizza, and turns around and hands it to us, we asked if it was fresh and he said " it just came out of the oven" The box wasn't even warm and the pizza was so old with a piece of crust on top of the pizza... like someone tossed their eaten pizza crust there. He said they were out of thin crust and only had medium pan crust left, we cancelled the pizza and went to elsewhere. Oh and the whole time we were in the restaurant, you could here the phone constantly ringing but it was never being answered, that restaurant needs to be shut down, what a joke.

Hi Team,

It was the delay almost 20 min . we people were waiting at the time of complaining of delay.they promise to refund amount as per the term n condition.I have done payment by net banking. still waiting for refund.

The pizza was also not well at all.

requesting you to taken action at the earliest. we people order pizza for taste and to save the time only.

Order No 8222937
Estimated Delivery Time : 03:17 PM on 10th May 2017
Store Address : KT 1 & 2, C 25 stellar It Park, sec 62, , Noida

I ordered online a med deep dish and bread sticks I picked it up when I got home it was a hand tossed I called Pizza Hut there reply was yea we ran out of hand tossed so we substitute it(without asking) so then said they had a large deep dish they would redo so I brought the 1st pizza back and the mgr put it back in heater, I adv him that's a health code violation and he said well we donate it to the homeless, apprantly he health codes don't apply to homeless, then he brought out the 2nd pizza and they once again put it on hand tossed, so he said he now has med deep dish which was my orig order and I asked him this time to leave 1 topping off this time I waited since I had already drove there twice, so the 3rd pizza was finally right, but then when I asked for the 2.50 back for the item I took off he said he can't do refunds and offered me a 2liter I advised I don't drink soda he said sorry I can't do refunds, and argued with me it was 1.50 not 2.50, but either way would not do refund, so I then said keep your pizza I want all my money back so he went in the register and gave me 12.50 back ( my whole order back) and as the 3rd pizza was still sitting on the counter he said you no if I refund this you can't keep your order, as I said at this point I didn't want it, but I then asked well why can you give me back 12.50 in cash but not 2.50 and he said because I over rode it, I advise him he could of avoided this whole thing by just refunding the 2.50 and he just shrugged his shoulders. So I took my money and went next door to Little Ceasers. I did the survey to Pizza Hut and they said the store manager would contact me which never happened. I will never return there, I live in a big city so there's lots of other Pizza businesses that won't make me run back there twice, it takes them making 3 pizzas to get it right and then argue with me over 2.50 refund that is due to me anyways. The Pizza Hut is in atoscasita or humble tx [protected] fm 1960 phone [protected] and as you can see from the reviews other people have s problem with them too.
Joni guerrero
[protected]@hotmail.com

I ordered a dinner box and 2liter soda for my son first the lady on the answering service was really rude several times I order through a service they never get my order correct and always rude I ordered and it took an hour for my order when it was suppose to be less my pizza was cold cheese look like it sat there all of the hour the delivery driver did not bring my 2liter I asked for condiments three times he stated did I order a soda than insisted on me signing the reciept before bringing back my 2liter when he came back I asked again he said what condiments he had really bad attitude I should have just cancelled my entire order I order pizza every weekend well not anymore the pizza hut on magnolia and broadway in anaheim california has the worst service I have ever experience I will never eat at this establishment again.

My son ordered a pizza and a 2 liter Pepsi ... the driver delivered the pie but no drink ... said they did not give it to him ... said would be right back with it ... after more than 30 min called store and the first words out of the managers mouth was "do you have your receipt" ... paid cash you see ... she said she would resolve same ... called back again after another hour ... totally blew me off ... said was too busy ... at that point I called the Corp complaint number ... man was very nice .. Very well mannered ... it is now one hour and 50 minutes since the pizza was delivered ... and still no drink ... so now I am out the money and did not have the family time I usually enjoy around a pie with a cold Pepsi ... very insetting to my son and myself ...

the food is almost always good at this store so I want to use them (though 20 dollars for a two topping and a Pepsi seems a little high to me ... ) but this is the third or fourth time the drink order has been wrong ... this year alone ... I will be trying papa johns in the future at least they will not STEAL from me ... I paid and they did not deliver ... and from my point of view that is stealing ... even if I ever get the drink the lack of a timely manner is a stealing of my time and piece of mind ...

The first incident it was raining and I placed an order online​ I got a call from the manager telling me they automatically cancelled my order because of two hour delivery times he didn't ask if I wanted it, would wait or anything. I tried to give Pizza Hut another chance the lady then rudely told me that they can not deliver to my area because it has been removed so I had to go pick it up. Well today I am sitting on my porch and the people across the street get a delivery from the store that said they couldn't come over here anymore. I am not happy at all with this I had let it go until today when I saw the delivery happening across the street.
I live in olde Towne Conyers my store of delivery would be the one on Sigman Road.

I am a delivery driver in roswell n.m. every Itime go to your establishment I get stopped by the clerk's, harass to know where I'm going to call the customers arouse them as if they ordered pizza if it was Domino's if it's alright to come up and then I have to deal with all the cigarette smoke in the building and everything else and then I come back down and I drive back to my business and they have called and filed a complaint and usually it's a lie so I started recording them as just carrying my phone and recording the conversations and interactions . I delivered there last night and they filled another complaint online on Facebook and now it's got me my manager in trouble and I did record the interaction last night and there was nothing like what she said on Facebook and I'm to the point now where I would like to just file a freaking lawsuit be done with this because they don't stop Papa John's . Pizza Hut don't stop Schlotzsky's don't stop Papa John's because I know people in every one of these restaurants.

spoke to a manager at store number 026185 on 5/17/2017 at 10:42 am named Emerson very rude and poor customer service. i called in because the address for my business doesn't seem to show up on your website. i tried to order the $7.99 two topping large pizza deal and was told i have to spend at minimum $10.00 in order to even get delivery he was extremely rude disrespectful i explained to him that i tried to order online and it wouldn't allow it. there was no resolution to the problem i am a business owner myself and would never false advertise or allow an employee representing my business to treat a customer in such a way please retrain staff and i do plan on contacting consumer affairs and all proper individuals regarding the false advertising thank you
Ken
[protected]@gmail.com