Pizza Hut
reviews and complaints

salam sejahtera, disini saya ingin membuat aduan terhadap restaurant mgr dipiza hut cmc di cheras, saya merupakan bekas staff di cmc dan telah menamatkan perkhidmatan saya pada 30/12/2009 setelah 4 thn berkerja di cmc, atas sebab sikap restaurant mgr yg tidak tahu menghormati org lain dan menganggap dirinya berkuasa di rest. selalu mengugut untuk menahan gaji staff n bonus pd tahun lepas dgn memberi surat amaran. Dalam meeting di rest. menyatakan bahawa o/t 1/2 jam di bayar tp tak penah kira, apabila di tanya, staff dikata berkira, restauran mgr cuba mencari pelbagai kesalahan terhadap staff lama n cuba menyingkirkn nya, ini mengakibat kn sebahagian staff berhenti, hanya saya yg tak dibenar kn membuat o/t walaupun keadaan memerlukan, duti mgr yg beri saya ot akan dimara dgn teruk dan kerana beri ot kepada saya salah seorang duti mgr telah diteransfer keluar dari store, staff baru banyak telah berhenti kerja kerana selalu dimara dgn teruk dan menggunakan bahasa kesat sedang kn staff baru berkerja kurang dari 2minggu dan tidak dilatih ape2 pun berkenaan dgn kerjanya malah mengambil tahunya sendiri tanpa bimbingan, staff penah membuat aduan kpd am dan om tp staff balik yg dipersalah kan, saya mendapat tahu bahawa dua org lagi full time telah berhenti selepas saya atas alasan yg sama, kami juga telah diberi amaran agar tidak menjejakkn kaki dipizza lagi, katanya staff yg telah berhenti tidak boleh berjumpe dgn staff dipizza hut dan tak boleh dtg ke pizza hut lg, rest, mgr juga bersikap perkaumman, memilih bulu dlm laksanakn tugas, keistimewaan kpd kaum nya dan yg rapat dgnnya, saya harap pihak pizza dpt menyiasat perkara ini dan menyelesaikn nya secepat mungkin kerana saya dengar ada lg yg ingin keluar dr cmc dan saya tidak suka mendengar ini.

on thursday the 11th of feb i desided to have a pizza with my son, the food was ok when it finally arrived but this is not the complaint, my 3 year old son wanted some ice cream after his pizza, which i paid extra for.he went to the machine and got the ice cream and wanted the sweets to go with it.we sat down and a few mins later my son said what is this daddy!at 1st i thought his tooth had fell out, to find a very hard and sharp piece of plastic in his hand about the size of a false finger nail, i got up and spoke to a male assistant who was very appoligetic but to my shock i still had to pay my bill!i would be very graetfull for a reply off you as the next child might not be so lucky.

regards
phil flaherty
4 newby walk
connahs quay
deeside
ch54rn
[protected]

My wife purchased a pizza hut card from the Walgreens in Penn Yan, new York in December of 2009 for 20 dollars. It was a gift to my step father for christmas. They have tried to use it twice and each time the Pizza hut manager has stated there's no balance on it.
we still have the card with all thew numbers on the back with the 4 number card. I asked to see if they have a record of it, and i'm sure your company does. The Penn yan Walgreens manager stated they can't do anything for us. I asked who pocketed the money if there's no balance?
I have contacted the Main Office of Pizza Hut with our complaint and have forward this matter to the New York State Attoneys office for action.

$10 Pizza Ultimate Scam - run for the hills!

Pizza Hut is running a "special" - any size, any toppings $10 per pizza (+ $2.50 delivery charge).

So, I call to verify before I order. I am told the total will be $10 for the pizza, $2.50 for delivery and the rest the applicable sales tax.

Total of the order - $17.63! I call, and am again told that the total consisted of $10 for the pizza, $2.50 for delivery, and the rest sales tax. I point out that if this is the case, then the sales tax on that order was $5.13, or 41% sales tax (Texas sales tax is 8.25%)

My response to pointing this out - you're not working the math right, the sales tax is calculated correctly. Wow, I guess sales tax increased to north of 40% overnight.

I recently applied at pizza hut and Debbie Clayton recieved a reference check from another stor i applied at, she informed the manager to not hire me and several other reference not to hire me which is illegal to do only beging date and end should only be provided but the unprofessional manager is braken the law.located at 5612 Dyer El paso, Tx

Last night we ordered Pizza via the online ordering service, After we had waited the half hour it specified for delivery I called the call centre to find out what was going on, They advised that the Pizza had left the store and should be there in a few minutes. After 10 Mins I called again to find out what was happening only to be again advised that The Pizza had left the store and should be there, I said that It was not and at this point we'd waited aprox 50minutes for something that shouldive taken 1/2 hour. I said that the driver had 2 mins to get here otherwise they could take it back. Another 10mins later the driver turned up, We weren't there at this point wed gone to get someting else, My flatemate said the driver could not understand why we were upset he was only 1/2 hour late!

pada 26hb jan 2010, saya pergi ke pizza hut setia alam klang, bersama suami n anak 1 tahun. saya memesan 2 set kids meal. saya sampai di sana n memesan pada pukul 4.10 petang. tak lama kemudian, minuman milo ais n aiskrim saya terima. jadi saya hanya menunggu pizza. 5 mnit tunggu tak sampai jga, 10 minit pun tak smpai juga. datang customer memesan pizza take away. tak sampai 10 minit pesanan org td dah sampai n nak pulang. pesanan saya td tak sampai2 juga mase tu jam 4.30 ptg...
ketika itu suasana restoran memang lengang tiada org langsung... staff bjalan mundar mandir pesanan saya tak sampai2 juga. akhirnya saya bertanya staff disana, berkenaan pizza yg saya order mana... manager bernama liyana dgn muka masam n tertanya2 siapa ambil order... nak jadi cerita pesanan saya tak disiapkan lg. saya pun terus hilang mood n bayar air n aiskrim yg diminum td.
saya mmg amat kurang berpuashati dgn layanan n sikap sambil lewa terutama sikap manager restoran itu. tiada langsung perkataan maaf atas kelalaian mereka itu n berwajah masam. dia juga menutup mesin wang dgn kuat. selepas menerima wang dr saya. suami saya tertanya ape cerita, saya kate pizza tak siap kerana org ramai, kita balik aje...keluar dr restoran itu jam 4.45 ptg dgn perasaan kecewa dgn sikap seorang manager seperti LIYANA itu yg tak sepatutnya...

yg teraniaya...
NOR KLANG
email: [protected]@yahoo.com

1. Kitchen area very dirty.
2. (8) tables not bussed.
3. Pinball machine too noisy (Place in parking lot)
4. This facility is too understaffed.
5. (One cook) working as fast as possible.
6. (One cashier) stuck on the phone doing the best as she could.
7. (One waitress doing the best as she could.
8 (One dishwasher) could not keep up with the trade.
Do we have a manager? If so hire a new one but keep your good workers.
9. (Casual observation) (2) waitrers or waitreses needed
(2) cooks on duty (One) phone person
(1) dishwasher could not keep up with the work

This was at 2:00 pm jan 1 2010

Walk in purchase

This location needs manpower. It is not like they do not have the trade to support it. Poor management.

i went to the plaza masalam sec.9 shah alam..there's no staff there to serve.i see the manager name HANA for take my order, but then shes ignore me with her ###ing 'muka berlagak'.i be waiting there for take my order around 20minutes.im very dissapointed with this pizza hut manager.### pizza hut!

21 december 2009, 12:45 p. M. - 1.45 p. M.
I stop by at pizza hut for lunch. However, I was terribly disappointed with its service. Below are some of the reasons:

Reason 1:
After > 1 hour of waiting our order was still not served.

Reason 2:
Upon calling on one of the waiter, we thought the matter will be solved. However, minutes later, we were offered a free salad bowl as an apology due to so called "kitchen problem". It is very important to note that we are customers, not beggars.

Reason 3:
I can never understand their definition of "kitchen problem" because if the kitchen was really having problem, why were the tables later than us were served while we were still waiting for our pizza (Bear in mind by now 1 hour already passed) ?

Reason 4:
All the while I was observing the small window counter where kitchen send out prepared food. That counter was jammed up but yet some of the waiters were idling around (Chatting & joking - even after the bell was pressed few times).

I am writing this because pizza hut does provide tasty food. It will be sad to see due to poor management of some branch, pizza hut loses its fans.

On December 11th of this year, my two children and myself went to the Pizza Hut in Fulton, Ky. After going inside, I noticed three employees just standing around and one was on the phone, I presume, taking orders. The sign says to "wait to be seated". We stood there for about 20 minutes, when a young lady, I believe her name was Tiffany, told us we could be seated, and a waitress would be with us shortly. We sat at the table and I observed about 3 other people come in and had to seat themselves. We waited for almost an hour and nobody came to take our order. I found out that the employees that were just standing around were the delivery driver, who wasn't allowed out on the floor, and another employee who couldn't come on the floor, while the waitress was on the phone the whole time. People started getting up and leaving, as did my children and myself. If this isn't poor service, I don't know what is. It all comes down to poor management. No wonder they have lost a lot of business. Next time, I'll order from Dominoes, who is just right down the street.
JC from South Fulton, Tn

My family and I visited Pizza Hut in Berjaya Megamall in Kuantan yesterday, 13 December 2009 at 10.40 am. The notice which was displayed stated that the restaurant starts operation from 10.00 a.m. t0 10.00 p.m.
We were surprised when we saw the door locked but there were two staff in the premise, one of them was mopping the floor. When we indicated we are patronising the restaurant, they showed us sign language by putting up two fingers, which my children intepreted to mean 11.00 a.m. When we pointed to the notice, they did not even bother to come to the door to explain. My son was very dissapointed and frustrasted at not being able to eat at the restaurant because he has to catch a bus at 12.00 p.m. and has to be at the station by 11.30 a.m. Why was the information displaying the time of operation inaccurate? We hope that the management would take extra care in the accuracy of their information displayed so as not to cause frustrations, dissapointment and disruptions to plans. Thank you.

I ordered from Pizza Hut for the first time, and it has been the worst online ordering experience.
I ordered online at about 7:50 PM. I didn't get the pizza for over an hour, and called the store at about 9:10 PM. The operator apologized for the delay and said the pizza is ready and about to be sent and should be there in next 15-20 mins. He suggested the delay was because it was a busy night.

I didn't get my order for another 40 mins, so I called again at about 9:50 PM (2 hours after I had placed the order!). This time a different operator picked up and said that they had run out of the dough which is why it was taking so long - and said it will be reaching me in another 15 mins. I asked to speak to the manager but he said he was the manager. I asked him his name - he said his name but I didn't catch it - and he hung up! He hung up on me in the middle of a conversation!

It is 10:10 PM now (definitely past 15 mins from the last call) - and the pizza has not reached still.

I asked the supposed manager why I wasn't told the first time that they had run out of something and he had no answer.

Hopefully I'm not going to order from Pizza Hut again. And thanks to Pizza Hut, my hunger has died after waiting for almost 2.5 hours for my food!

Thank you Pizza Hut for the wonderful experience.

I was astonished to see a piece of foreign particle (A human hair) in the garlic bread and pizza which I ordered on friday 27.11.09 at 5 pm
When I go through the website of pizza hut I found a sentence saying enjoy international dining experience with family and friends?

I had been to pizza hut, bharat mall, mangalore, karnataka, india along with my friend to relish the international dining experience but I was not knowing that the pizza hut 's careless, hopeless, untolerable, unimaginable and poor management and following up of almost nil quality standards would cause me to recieve a foreign particle in the piece of garlic bread and pizza which I had ordered.
To my surprise when I told the pizza server boy to call his manager he took the same time - the time taken to serve a pizza that is 15 - 20 min to call his manager, when the manager came down towards my table the manager introduced himself as handling the pizza hut mangalore bharat mall-the worst service provider with poor quality of standards manager mr sukesh has no words to speak when I asked him how can "an international dining experience" provider like pizza hut a famous brand from yum! Can do such human errors which is not at all admissable.

I asked mr sukesh to give me any higher incharge person so that I can plea my complaint then he gave me one mr babu periya swamy who is convincing me to waive off the bill and compromising for the mistakes done.
To my surprise whenever I used to tell that iam recording his statement he used to disconnect the call which is the hopeless manager I have ever seen who is not ready to listen to customer plea. And he said that he will inspect the incident when he visits mangalore but finally no solution and he is not ready to give a written apology for the incident.
As I was not satisfied with his answer I asked him his senior no he gave me one mr shaju abraham contact no [protected] after speaking with him for several min on the same day, as he was also not ready to give the proper information and he was not ready to give a written apology for the incident I took forward the incident with mr joju contact no [protected] the operational manager head, as he was just supporting his staff rather than giving a solution to my issues and the incident,
I had called up the call center also [protected] wherein I spoke with mr karthik, mr martin and call centre manager mr carol wherein I have the recorded statement with me the way they were responding without giving me information of the level of escalation.
This is very dissatisfactory thing that a piece of foreign particle was recieved in garlic bread and the poor management staff were much irresponsible to hear my plea.

Worst experince @ pizza hut in mangalore;
Caution any body visiting pizza hut @ mangalore beware there might be some foreign particle waiting for u

Suresh naik

saya amat tidak berpuas hati dgn layanan pizza hut jln bakri muar, saya sampai 8.35pm, order mula sampai 8.50pm satu persatu, tetapi belumpun anak saya 3thn selesai makan maksud saya makan masih ada di pinggan air masih penuh di cawan, staff sana dah nak ambil pinggan..menghalau dgn cara thormat konon, sedangkan saya melihat jam baru 9.13pm. saya hairan kenapa dia cepat sangat nak meghalau kami..bila saya lihat baru saya faham rupanya masih ada custmr yg dtg..
Saya hairan kenapa restaurant sana tidak menggunakan ting.1 sedangkan di ting.1 ada tersedia kerusi & meja..tetapi tidak digunakan bahkan lampu pun tidak dinyalakan.
Bagi pihak pengurusan harap dapat melatih staff agar lebih sopan melayan pelanggan.