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Pizza 73
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1.5 61 Reviews

Pizza 73 Complaints Summary

8 Resolved
53 Unresolved
Our verdict: With Pizza 73's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Pizza 73 reviews & complaints 61

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D
6:05 pm EDT
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Pizza 73 Charge of $231.30 on may 17th unauthorized credit card charge

A charge was made on my credit card for $231.30 on May 15th which is not mine. I never spend that much on any pizza please put this amount back on my credit card. There is another charge on same day that I made of $55.40 which is mine for the Pizza. They must of made a double entry for a second charge which I did not make the only charge I made was for the pizza for 55,40.

Desired outcome: money returned to my credit card right away. IS THIS ENOUGH INFORMATIOM DO NOT HAVE ANY MORE INFO???

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3:00 pm EST

Pizza 73 Owner of the place

I walked in with no mask. Asked if it was okay or not owner said I could live Than I attempted to make my order and he said you know what you got have a mask and told me to go [censored] myself. Very very unprofessional never seeing the likes of it in my life. And he tells me he doesn't give a [censored]. Well if you don't give a [censored] you shouldn't be doing this type of business.

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8:19 am EDT
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Pizza 73 Pizza

We ordered 2 large pizzas 1 veggie 1 cheese from 3426-43 ave sent us burnt pizza and were not cut properly either.hadn't had this kind of experience from pizza 73 before. I did Cll customer service and was directed to this email. I have pictures of the pizza. I usually don't complain but this is not acceptable

Desired outcome: Refund/ replace order

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8:25 pm EDT

Pizza 73 Medium two topping pizza-chicken, bacon

Just ordered a medium, chicken bacon two topping pizza. I ordered through the online app, and picked up at the Drayton Valley location. When ordered I asked for garlic sauce, and the pizza is sauce less! No sauce whatsoever. It's basically inedible, and unfortunately I live out of town so I cannot directly take it back for an exchange.
Crystal Westerlund
[protected]@gmail.com
Order #453:90MOB
0.00F2599G13D0T0

Desired outcome: Coupon for replacement pizza

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8:25 pm EDT

Pizza 73 Delivery service

Advertise they have contact delivery. Do not honor contactless delivery even after requesting and reminding them. Drivers just refused to leave at door and wants a human interaction. Pizza 73 should not claim they have contact delivery if they don't have that service. It is a very bad situation during this COVID pandemic. People are requesting contact delivery for a reason. Complain to customer service with no help.

Desired outcome: Complain to customer service - no resolution

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J
7:11 pm EST

Pizza 73 Call center

Hi there,

I really like pizza 73 so this is why I wanted to bring this up. I wanted the 3 for 15$ deal you offer and I wanted to sub out funnel sticks for the 3rd item. The phone operator was horrible, absolutely shutting down the idea of this without giving a solution and because of this I ordered from somewhere else. It's really unfortunate, if you guys don't change this you will be out of business, thanks.

Jake anderson
[protected]

Desired outcome: Funnels sticks as apart of 3 for 15$ deal

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Paulina Smith-tolentino
, US
Oct 20, 2021 11:02 am EDT

People in call centre are not very helpful. They didn’t want to tell me were closest store was so I could pickup, insisted I tell them pickup address. Their English was very bad. We had problem communicating due to lack of English.

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D
9:50 pm EST

Pizza 73 Delivery and staff

Hi there we ordered pizza for our meeting last night. The gentleman said it would be 40 min. After an hour had passed we called back to find out there was no order and the gentleman we called had cancelled the order and said it was a prank call. It was no prank call and it left my employees and myself hungry throughout the meeting, and made myself look bad in front of my staff as there was no pizza as promised. When we spoke to the lady when we called and she offered to replace it at our cost which did us absolutely no good as our meeting was finishing and our staff was going home hungry. The lady also would not let me speak. Everytime I tried to explain anything I was talked over and belittled. This as well was all happening in front of my employees to add injury to insult. I have been using pizza 73 for over 10 years now and quite honestly will never order from there again. The phone number we ordered from was [protected]. And the address was 5601 dalton drive building d calgary ab. Order was placed on feb 18 2021 in the evening. You can reach me on my direct line at [protected]

Desired outcome: would like your staff dealt with and something done for compensation

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5:49 pm EST
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Pizza 73 American pie pizza

We ordered a pizza and some wings last night it arrived piping hot and on time. We were very hungry and didn't notice there were hardly any toppings on our pizza. My husband took a left over piece out of the fridge this afternoon and had a couple of bites then showed me the cross view of the pizza. There was hardly any sauce and almost zero toppings on about an inch of crust. We order pizza fairly often from various places but we do like Pizza 73 wings so it tends to be one of our favourites. This was very disappointing especially when the bill was around 45.00 dollars.
I have attached a couple of pictures hopefully to clarify the description.
Thank you for your time
Tracey Killer
[protected]

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10:28 am EST

Pizza 73 Service and closed while opening hours

On November 29, 2020 I ordered Pizza online at the location 34 southridge drive. When I went down there for my pickup around 11:15pm the location was closed while it says open till 12:00 am. I waited there and knock the door. Finally I called the same online number to fix my situation as I was damn hungry but the guy told me to give a $5 credit on next order. Ridiculous, how that $5 suppose to help me when I wasted an hour include to place the order and waited to go down there for pickup. Dude if u guys really want to help deliver at home. But the customer service guy said you have to pay for delivery if u want to get it delivered. Awful and disgusting customer service. Why would I come back where the people argued with me for there own mistake. Thank to mcd that helped me to feed after a hopeless feeling from so called customer service from pizza 73

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7:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Pizza 73 has left an official reply on this complaint.

Pizza 73 not following promise

This is my 4th time trying to make you aware of your drivers blundered mistake so far nobody has bothered to contact me. Over a week ago I ordered I placed an order I gave the delivery driver $40.00 in cash (my order came to $30.62) when I realized I forgot to get my change back the driver a couple minutes after he left I quickly phoned customer service and explained to them what had happened and they contacted the driver and called me and told me to wait and wait I did. When the driver called and asked if he could drop off my owing change the next day because he was in another area dropping off other orders I agreed and he never showed (can't say i'm surprised) I tried sending emails only to be ignored and blown off I used to love buying from you now i'm not ever doing it again

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Trevor1973
Cold lake, CA
Dec 02, 2020 8:37 pm EST
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As Melissa complained about a order of 31.24 was made by me. The driver said she didn’t have change for a 40. 4 hours later after calling and the driver not showing up. I drive into the store and the driver was there she said that was was gonna return with the money. I said that was 4 hours ago. She just laughed with a smug look on her face. Pizza 73 complaints department said they would give me a 5 dollars off my next order. That is only good for 6 months. I think ppl should stop ordering from pizza 73. That was in cold lake alberta. So please watch out for delivery drivers like that

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7:00 pm EST
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Pizza 73 double charging scam

Last weekend we ordered delivery online from Pizza 73. A few minutes later we got a call about our credit card payment being cancelled, and were told we had to pay at the door. When we asked for an email confirmation we were told that "they dont do that, Pizza 73 is a big corporation, we just had to trust them that our credit card payment would be refunded." So we paid again when the pizza was delivered.
It's been a week, and no refund on the credit card. We've got payment receipts from both payment transactions.
We've called to ask about the refund several times were put on hold until the line went dead. We've been told to email in our comments, and have never received a reply.
Needless to say, we won't ever be ordering from Pizza 73 again, which is really unfortunate as it used to be our go-to place.

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1:45 am EDT

Pizza 73 food take out

I recently purchased 20 salt and pepper wings from the Powder Drive location in Fort McMurray Alberta.

I'm not exactly sure what your definition is of salt and pepper is. The wings had so much ‘season salt' on them that they went right in the garbage. Absolutely unacceptable, even for Fort McMurray.

I actually should've taken them back but after a 12 hour day, I didn't see the point. Having to deal again with a person who's first language obviously wasn't English.

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12:44 am EDT

Pizza 73 the lady on counter might be named preet was so rude

I went there today at 10pm to get dipping sauces because I loved the pizza 73 creamy garlic I went to her to get 5 of them as I m a kind of fan of pizza 73 garlic sauce she said she cant give it to me as I didnot order anything from her and she was soo rude then I walked out asking seriously even if am paying I cant get it she said yes you cant now I have question I placed a pickup order of just sauces and I was able to choose this location as well but I didnot choose her location I choose far one as I dont want to face that rude girl again now I wanted to ask why I have to drive 5 mins away to get sauces? Do pizza 73 have different rules at different places isnot it same
That was bad of pizza 73 and when I went to another location and tell them they know the location and the gril already as they said they are always getting many people complaining from that arrogant girl

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9:10 pm EDT
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Pizza 73 wanting a refund

I ordered two medium thin crust pizza's one plain cheese the other with green peppers, onions, tomato, mushrooms. The second pizza had my order wrong instead of green peppers I got pepperoni, I called customer service he was rude on the phone he told me to write a comment so i could get my refund. This isn't the first time that it has happened to me, getting wrong orders, and etc.

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1:41 am EDT

Pizza 73 i’m complaining about pizza 73 7 north stalbert I worked there for 11 years as a delivery driver

Here's my complaint sang nguyen and phat van are druging some of the drivers after phat shoots you up from behind when your making boxes the sang and his wife pinky do a talking to saying thing to us like how we are not going to make it and that they are using us. And as phat punches me his wife stands there and laughing. I quit yesterday and I have a good mind to contact alberta mental health and the rcmp. They should lose the business and there house and money and thier citizenship. I saw sang take pieces of food of the floor and put it on a pizza that your customers eat. Phats wife works in hospital that where he gets the hypodermic needles from. The other drivers are in danger. Itsup to you to investigate. Or should I go to the local newspapers and radio and tell them. Im ready to testify in court.in closing I will never order pizza from pizza 73 ever again. Andim going to tell your customers by means of tv newspaper and radio. And he's making lots of pizzas off the books so he's screwing you too

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4:42 pm EST
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Pizza 73 chicken wings - wrong type & greasy

On January 18, 2019, at 6:29 p.m. -- Airdrie Pizza 73
I ordered (60) - Golden Crispy Chicken Wings. After receiving our order, we noticed that the wings weren't the Golden Crispy wings we ordered. We decided to eat the wings, because the wings were an appetizer to go with the other food that we ordered. When I took 10 wings to eat with my other food, the wings looked greasy. When I started to eat the wings, my fingers were covered in grease.
When I got the email to do a customer survey, I did the survey & I mentioned the problem with the wings. At the end of the survey, there is a question that asks if would like a customer representative to contact you. I answered "yes".
I received an email from Pizza 73's customer service department on: January 18, 2019, asking me when was the best time to contact me by telephone. I immediately replied to the email, telling them, the best time to contact me.
It's now January 22, 2019 & I haven't received a telephone call from the customer service department at Pizza 73. "SURPRISE - SURPRISE .

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8:52 pm EST

Pizza 73 chicken wings

I ordered the wing box for pickup from the Forest Lawn location in Calgary. I ordered using the mobile app since it's so easy and has the timer so I know when to leave. My regular chicken wings we're not properly cooked. I understand that restaurants are always in a rush but seriously I'd rather wait 5 more minutes than be served raw food. The onion rings, curry fries and boneless bites were all good.

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8:26 am EST
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Pizza 73 delivery service

On Sunday January 6th, we placed an order with Pizza 73 for delivery. When the young kid came to the door, he was extremely rude and figured he deserved a tip. Don't get me wrong I don't have a problem with tipping if deserved but don't think it is your descression. When we asked for the change, his response was"you want your change? We usually get it for the delivery." I told him it is not up to him to determine if you get a tip or not, it is up to the payer. He stormed back to the car and hot our change, the came back and rudely hands it to us and says "here!" I work in customer service and weather it's 10 cents or 10 dollars, the customer always gets their change. It is certainly not up to you to decide. I hope he is diceplined in a rightful manner as we seem to always have bad luck ordering from here and this is just another situation to show that we will not be ordered from here again!

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1:58 am EST
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Pizza 73 franchise owner

I ordered a pizza for pick up at 100 st and 167 ave in Edmonton. I walked in and owners said they were closed drove to next locatiob while speaking to rep from pizza 73 told me I got 20 % off. Went into 2nd location to be yelled at by same owner after driving In a snow storm. She had no customer service skills yelling at customers. I would like a call back to discuss further

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8:21 pm EDT
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Pizza 73 pizza

This site in Calgary 600 Saddletowne circle ne before months ago they maid good pizza .In these days this location has not making good pizza.I made order with extra stuff on pizza but the only bread was so thik they charge for extra stuffing but not put on it, now they always do this
Also my friend has same complaint
Hopefully you take some action
Thanks

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