The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Piratemerch.comdeceitful business practices

I ordered boots from this site with FedEx 2nd Day Air shipping. I was charged for 2nd day air shipping and the invoice indicated that I was receiving expedited "2nd day air" shipping. When the boots did not arrive 6 days later I contacted the vendor. He explained that all boots ordered from his site take 1-3 days to process and 3-5 days for shipping even though he charged me for 2nd day air expedited shipping. His web site ordering page clearly indicates that "“Choosing a shipping method - shipping (1, 2, or 3 Day Air) will ship the same day ordered, if ordered before 12pm PST. All other shipping methods allow 1-2 days (M-F) for processing (2-4 days for boots).”

This clearly indicates that boots that are ordered with expedited shipping will be processed and shipped same day.

The vendor has refused to refund the over $100.00 shipping charges and the boots are worthless to me because they did not arrive in time for Halloween. I was essentially taken for $250.00 by this deceitful web site vendor.

deceitful business practices
deceitful business practices

Responses

  • Dg
    DGoode Dec 14, 2009

    I ordered $45 boots and an $80 jacket for Halloween on 10/20. Ten days later (with expedited UPS shipping), I had the boots, but no jacket. I emailed the website, and they said that they ordered the coat from India and if it didn't arrive in time, I could return it. When it never arrived (still hasn't, 2 months later), I emailed and called the company multiple times but they never responded. Finally, a month later, I had to dispute the transaction with my credit company.

    Terrible merchant, with no regard to customer service. Not worth the hassle.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.