Picture People / TPP Operating
United States - 75081
Before I go, I called seems everything's fine, but when got there: clerk no patience; coupon not...
I scheduled an appointment to have my grandchildren's pictures taken a couple of weeks in advance. I even went in to verify the appointment, which was never made, to let them know the ages of the children. We arrived 1/2 hour in advance. All the children were well rested and happy. The photographer and her assistant rushed through the sessions. What I got were pictures that had faces blocked out, poor poses, the floor is coming up in some photos, wrong children in the photo (they were from two different families), by the time I realized what they were doing, pictures were already snapped. I commented how bad the pictures were upon viewing and the lady informed me she had to "beg" someone to take their picture. I filed a complaint on line. Someone did call within the 24 hours. She truly seemed concerned. Four days later she called back and told me to go to Cosco for a refund! I will not post pictures of my grandchildren here, but I will provide upon request.
My daughter and I had an appointment after the Christmas holidays for a session for my two granddaughter...
I had booked an appointment for my family to take Christmas Pictures and we ended up being 30 minutes late...
Arrived 10 minutes late(first time at that mall I got lost) I was then considered a Walk-in. Waited for 3hours! It was my sons nap time he was starting to get fussy. I told the photographer it was for Easter. She used NO props at all! I had to suggest them and bring my own BOY bunny ears. I didn't feel she tried at all to make my son smile. Waste of Time! Studio extremely small and crowded (they should've considered strollers before making that huge appointment desk)
****** Unbelievable worst experience ever! ******
I called the Picture People studio located at 200 E Via Rancho Pkwy, Suite 101, [at North County Fair, Escondido, CA 92025 and scheduled an appointment for April 30th Saturday @ 6.50pm. As we were stuck in traffic, I called the studio on my way and said that we were running late by around 5-10 mins. The male employee who answered my call said that it was o.k but we have to wait for little bit as they were in session with the next party, and asked us to come in.
We arrived at studio around 7.03p.m and said the other employee at desk what happened. She said it's o.k and asked us to wait and went inside.
We waited for at least 20 mins (till 7.25p.m) and when she returned to desk, I asked her about checking in, then she said sorry and that they completely forgot about us and checked us in and again told us to wait. At that time another party came in who were also running late. They were asked to reschedule, but the lady said that they don't want to reschedule. So they were also told to wait.
After we waited for another 30 mins till 8.10p.m (Total 1 Hr), IN MY FACE, THE MANAGER TRACY AND THE CO-WORKER UNPROFESSIONALLY WHISPERED BACK AND FORTH AND MADE THE DECISION THAT THEY CANNOT ACCOMMODATE US. IN QUESTIONING WHY..THE MANGER RUDELY SAID THAT I WAS 30 MINS LATE AS I WAS CHECKED-IN AT AROUND 7.30 P.M AND THAT THEY CLOSE AT 8.30 P.M AND I MAY NOT GET IN AT ALL BECAUSE OF THEIR SCHEDULE.
When I questioned her first of all why they asked me to come in when they cannot service..? she said that nobody called them from 6.30p.m as she was at desk. I told her I spoke to a guy. But in front of all other customers, she spoke to me as I was lying. I was so.. pissed off and disappointed. So I showed her my call log and said that a guy answered my call and want to talk to him, she very rudely said that she cannot ask him to come to the desk and talk (because she know's that she was lying).
On the whole, it was a very very disappointing and unsatisfactory experience. I will never again shop at Picture People. I will surely share my disappointing experience with all my friends and relatives.
But I did not understand why they took in the other party who arrived after us saying no to us...? I think this is 100% racial discrimination as I'm an Indian.
Hope you employ well trained people who respect customers and be polite. After all customers are the reason for your existance.
-A PISSED OFF CUSTOMER.
I have read the complaints listed above. They are for real. As an employee of the company I saw a lot of problems with management. Management consisted of a District Manager and a Regional Manager. First, it is true that they ALL expected you to work off the clock. They would sent an email stating: ...We will have a problem if not done. They also asked lower management to lie about workers to get the fired. Unfortunately, it was always about minorities this happened to. You can read about the companies problems with retailation against an employee for filing a complaint. Its true, they DO fire you for complaining about racism and discrimation in the workplace. They say they interview staff membersm but found they lied about who they talked too. They also have these write ups that the Department of Labor coined: "childish and sometimes is just ridiculous. This is the worst place I have ever worked in my life. I have contacted the US and local government in regard to their actions and now the Picture People are being investigated. We are currently seeking signitures for a Class Action Suit and protests accross the nation during peak times. We expect to have a fund for these actions soon.
I scheduled a sitting with my granddaughter and son to get xmas pics taken. I specifically asked for an...
We called to schedule an appointment for our family pictures. We (me, and my two brothers) had coupons and...
My mother and I recenlty went to the picture people on September 2, 2010 for our scheduled appointment at 1pm...
I walked in to work today... My shift started at 5pm and a co-worker says, "man, i gotta go i've been working off the clock for an hour already." The customer she was helping wanted to make a significant purchase but needed a spanish speaker, so rosa had to help her becuse the spanish speaking manager was "Busy". That makes no sense!!! Rosa being the good employee, wants to help the customer for the company to make the sale WHEN THEY'RE NOT EVEN PAYING HER!!! I've been with the company for several years now and this happends ALL THE TIME!!! BUT WHY?????
I had my dogs photos taken they showed me the pictures on a computer screen, I ordered my package all went great but when I received my photos they had not cleaned them up the background was very dirty and had hair balls all over it!! needless to say it ruins the pictures. I tried calling them for 5 days straight only to get a recording saying they were experiencing a high call volume i got the same message every hour for 5 days from 9 am til 11:00 pm! I have emailed them and still have not heard anything back very disappointed and won't deal with them again.
I was recently in the Picture People in Hagerstown, Maryland to see about a setting for my children. When I...
My wife and I went for our scheduled appointment for our son's first Christmas photos. We had to wait 30...
I was having my children's photo taken and I asked the photographer, beforehand, if there were any discouts, deals, or promotions. He said no. The next day I find out that there is a current coupon deal for a free 8x10 or 10x14 plus 20% of your order!!! If I had known that I would have driven home and printed it out!!! I think he knew about that and could have shared that information, but just because there were no "in store" specials, the simple, unhelpful answer was no. I will never go there again.