Pick n Pay / customer services

South Africa

My card number [protected]
Contact cell [protected].
I was at Pick n pay Kenilworth centre and not one of the smart shoppers card machines was working l. I tried to swap points for 2 wimpy vouchers and the machine froze. I was taken to customer services and they called the call centre where I changed my contact details and the consultant tried to sms me the vouchers to me and numerous attempts failed. He ten said he'd call me in 15min, that was at 11:50am needles to say i have not had a call back nor have my vouchers been sent to me.

Very disappointed is service or lack thereof.

Kind regards
Cara Reed

Jun 12, 2019

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